They are always on top of it. Great work and very knowledgeable. Price is fair. I take all my…read morevehicles (personal and business) to them.

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

awful place spent 5 grand having a transmission built and now it's slipping and humming 2months…read morelater after letting them rebuild it for a second time.

READ THIS!!…read more Yesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college. We were nervous as this was a car that we had just went in for major repairs right after we purchased it.... At roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying). I called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at. The group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry... We seem to always forget about all the good that comes from helping others....this is so so special and often why we are here...it is not about $, but about the opportunity to serve others. Norms and their entire team are probably practicing this every day and in every way.....I am just a grateful parent that was the beneficiary of this special group. We have 7 children (Jack is #2 and a very special kid....). This seemingly simple process is what makes your heart warm and be very grateful. Thank you to the entire team at Norms and the impact you have....it is special and so very much appreciated. I am deeply appreciative that you at Norms set out every day to help others and be of service....it is more meaningful than you may know...

I was looking for somewhere to get my vehicle serviced since the Kia dealership is booked up…read moreonline for over a month, and was told about Brandon Automotive by a coworker. Took my car this morning at 7:30 for an inspection and oil change, and at 1:30 they're calling me to pick it up. Mind you they worked me in... Excellent customer service! friendly staff and very professional. Will not be going anywhere else but this place going forward.

Needed second opinion post pot hole accident. These guys were professional and efficient. Highly…read morerecommend this shop.

Watch your wallet! Took my truck in to have a broken brake line repaired and asked for an…read moreestimate. Was told $1000 which seemed high but acceptable as several metal brake lines were rusty and needed replacement. When repairs were completed and I went in to pick up the vehicle, I was shocked when they presented me with a bill for $1507, more than 50% higher than their estimate. They did not notify me when they saw they could not stay within their estimate. The bill included a $975 charge for 7.5 hours labor which seems extreme. When I asked if the bill was a mistake, they defended it with no negotiation or even an apology. Seemed like nice folks in the beginning but watch out.

I highly recommend Bass Transmissions. The AC in my parents' car stopped working in the heat of…read moresummer. They went to Bass after the car was left untouched at the dealer for 2.5 days despite having an appointment. The Bass team was able to fix the issue in under two hours and change their oil.

It's worth the drive to make it up the hill off Mohawk Ave in Roanoke, VA, to have your vehicle…read moreserviced by this auto shop. The friendly and efficient service provided by this business is incomparable. They are NOT about trying to 'rip the customer off'', as they provide excellent car service.

They really make me feel like I can trust them, I've been going there since Fleet closed and I have…read morenever had such excellent service. This is the only shop I feel like I can go to where they don't try and Take advantage of me by charging me extra. I can't recommend this place enough if you want people who know what they're talking about.

I've heard both good and bad things about this business so I decided to see for myself. My…read moreexperiences here mostly negative and not what I would expect from a reputable company. After discovering that they are NOT BBB accredited I was not surprised. Probably won't return in the future.

Best auto repair shop in the Roanoke Valley! I'm a little biased because he's my brother but you…read morecan ask anyone who's had their vehicle worked on here and they'll tell you the same! Good value, excellent mechanics!

I drove 50 plus miles to get to this business due to a recommendation. They were very courteous and…read moretook time to explain what was going on with my vehicle. I highly recommend this repair shop it is worth the drive. If you are looking for a good repair shop check them out I don't think you will be disappointed. Great people great service!!!

From the owner: Complete auto repair service located in Salem, VA specializing in transmission repair, replacement…read moreand rebuilds. Our transmission shop serves both the Salem and Roanoke region. We offer affordable service, free in-town towing for major repairs and no credit check financing. We also offer a 10% military discount and 10% first responder discount every day. In addition to transmission repair, we also service brakes, rotors, timing belts, tune ups, clutch replacement and oil changes.

The most honest, friendly service I have received at a repair shop in a long time! I needed a fluid…read moreexchange service on my Subaru and my husband wanted to make sure it was done somewhere that was knowledgeable about CVT transmissions. These techs as well as the manager JT obviously know their stuff. I waited for my vehicle so I also got to witness how well the team gets along and how they treat their customers very well. Prices were fair, too. I was very impressed and will be back if I need them!

Friendly and helpful. Thank you for helping us in a time of need. I will recommend them to anyone…read moreneeding transmission repair.

They are a well known established foreign makes Service and…read moremaintenance center in the Roanoke area. Extremely friendly and go out of their way towards providing the best and knowledgeable service. I have both my BMW and Porsche worked on there over the years.

Took my car in for an oil change, inspection and a general once over. They were very nice and did…read morethe work they promised. Car was ready earlier than expected. I will be using them again!