awful place spent 5 grand having a transmission built and now it's slipping and humming 2months later after letting them rebuild it for a second time. read more

READ THIS!! Yesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college. We were nervous as this was a car that we had just went in for major repairs right after we purchased it.... At roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying). I called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at. The group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry... We seem to always forget about all the good that comes from helping others....this is so so special and often why we are here...it is not about $, but about the opportunity to serve others. Norms and their entire team are probably practicing this every day and in every way.....I am just a grateful parent that was the beneficiary of this special group. We have 7 children (Jack is #2 and a very special kid....). This seemingly simple process is what makes your heart warm and be very grateful. Thank you to the entire team at Norms and the impact you have....it is special and so very much appreciated. I am deeply appreciative that you at Norms set out every day to help others and be of service....it is more meaningful than you may know... read more

Excellent service! just bought a truck, had it no longer than 30 days before i had to put in a new transmission, and only had a week to get it fixed, they got it done with time to spare! Very fast and very good people to deal with. Highly recommend read more

I write this review with tears in my eyes, my 84 yr old father had issues with his truck for several weeks, everyone he had been to before had held on to it and said they'd get to it. We called Norms based on a recommendation, the owner, Robert, took his time and fixed dad's issue while we were there! Truly one of the nicest men I've ever met and understood the importance of my dad having a safe, usable truck! If you have any doubts or questions about where you should take your vehicle, just know that these are GREAT people, knowlegeable, honest and trustworthy! Thank you Robert and the staff at Norms for getting my dads truck back up and running so he can enjoy fishing and hunting again! We would never go anywhere else! read more

I had the best experience working with Robert on fixing my Mercedes. I highly recommend him and the whole crew for any repairs.

Robert was a life saver for us! My husband and I were driving from Georgia to Pennsylvania when our Trailblazer started having severe problems with the transmission (fluid leaking, loss of acceleration, and inability to switch gears). We called Norms Transmissions and spoke to Robert about the issues we were experiencing. We had a short time frame to try and get the car repaired and back on the road. Robert told us to bring the car over to him the same day I called and even recommended a tow company (Ace Towing) that we could use. He was able to immediately diagnose the problem and provide us an estimate and quick turnaround time for the repairs. The transmission needed to be rebuilt and the lines replaced. He had the necessary parts delivered overnight and the rebuild was completed the next day! He was our guardian angel that day. Everyone at his shop was so kind and accommodating. I would highly recommend that you take your vehicle to Norms with any transmission issues. Robert is very knowledgeable, honest, and fair. We were very lucky to have found him during our emergency situation. read more

This is THE place for your Vehicle. Truly they saved my trip to Florida as well as Thousands of $$ that an unscrupulous transmission shop might charge a traveler in distress. My small motor home broke down on the Blue Ridge Parkway on a Sunday evening before Thanksgiving, on Monday afternoon they had diagnosed and repaired my Motor Home and offered me his services even after I was back on the road. He even allowed me to "spend the night" in his driveway with an electrical cord as well. He has earned a Racine O&H Kringle from us for Thanksgivings to come! Thanks Robert! read more

This is family owned and operating business. Robert is not only very knowledgeable and willing to share his expertise but is also an honest businessman with a high standard for the quality of work that comes out of his shop. Great people to do business with, even if the business is an unpleasant auto repair. Great work at a good honest price!! read more

Husband took his car here for transmission repair. Over a 5 week period of time he was lied to several times regarding when the work would be done. It sat in another local business lot so we could drive by and see that it had never moved. Finally let the owner know that we needed the car by June 10th for a reunion. Was told no problem and that it would be ready. On June 10th the car was still sitting in the other lot. Not only had NO work been done on it but there were 2 inches of water in the back passenger side floor board. I guess that's what happens after a convertible that is usually garage kept sits outside in the sun and rain for 5 weeks. They seem to know their stuff but the communication is horrible and to expect work done within 5 weeks is not unreasonable considering that it was a minor repair and a shifter. read more

Took my wife's car to Norm's on the recommendation of my boss at the City. Robert (Norm's son, I believe) was able to give me an estimate WITHOUT even seeing the vehicle. AND his estimate was comparable to a previous quote I had gotten. Robert is a super nice guy, the repair came in right around the quoted price, and the car runs like a top. DON'T THINK TWICE!! GO TO NORM'S!! read more