awful place spent 5 grand having a transmission built and now it's slipping and humming 2months…read morelater after letting them rebuild it for a second time.

READ THIS!!…read more Yesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college. We were nervous as this was a car that we had just went in for major repairs right after we purchased it.... At roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying). I called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at. The group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry... We seem to always forget about all the good that comes from helping others....this is so so special and often why we are here...it is not about $, but about the opportunity to serve others. Norms and their entire team are probably practicing this every day and in every way.....I am just a grateful parent that was the beneficiary of this special group. We have 7 children (Jack is #2 and a very special kid....). This seemingly simple process is what makes your heart warm and be very grateful. Thank you to the entire team at Norms and the impact you have....it is special and so very much appreciated. I am deeply appreciative that you at Norms set out every day to help others and be of service....it is more meaningful than you may know...

The most honest, friendly service I have received at a repair shop in a long time! I needed a fluid…read moreexchange service on my Subaru and my husband wanted to make sure it was done somewhere that was knowledgeable about CVT transmissions. These techs as well as the manager JT obviously know their stuff. I waited for my vehicle so I also got to witness how well the team gets along and how they treat their customers very well. Prices were fair, too. I was very impressed and will be back if I need them!

Friendly and helpful. Thank you for helping us in a time of need. I will recommend them to anyone…read moreneeding transmission repair.

It's worth the drive to make it up the hill off Mohawk Ave in Roanoke, VA, to have your vehicle…read moreserviced by this auto shop. The friendly and efficient service provided by this business is incomparable. They are NOT about trying to 'rip the customer off'', as they provide excellent car service.

They really make me feel like I can trust them, I've been going there since Fleet closed and I have…read morenever had such excellent service. This is the only shop I feel like I can go to where they don't try and Take advantage of me by charging me extra. I can't recommend this place enough if you want people who know what they're talking about.

The air conditioner in my car wasn't cooling at all and my niece recommended taking it to Little…read moreSammie's. I'm so glad she did! Sammie was very kind, friendly, accommodating, and knowledgeable. Luckily it didn't need a compressor, just some seals replaced and some adjustments. Very reasonable rates! I will definitely use him again if needed.

Great work for a great value. Polite and knowledgeable folks. I'm using them from now on. Hard to…read morefind a good repair shop these days and feel lucky to hookup with Sammy.

Shawn is an awesome guy he & his workers are well educated mechanics! They are honest & have good…read moreprices! I have used them for 4 different vehicles & they have done such a wonderful job, If you want a honest man & great mechanics this is your place to go!!! I will never go to anyone else as long as Shawn has his garage open! I'm very thankful for them. I love the talks with Shawn about his life working on cars & restoring his Beetle, & his Subaru's he's just a great guy I could set & chit chat all day with him!! He's old fashioned & I love that about him!! Best around!!

I've heard both good and bad things about this business so I decided to see for myself. My…read moreexperiences here mostly negative and not what I would expect from a reputable company. After discovering that they are NOT BBB accredited I was not surprised. Probably won't return in the future.