I actually attach no stars to the Phone Customer Service line.. I needed to speak with a human…read morerepresentative and AI kept spinning in circles asking and repeating the same nonsence over and over, "I'm too new " to grasp the question asked to give an answer. the qusetion is . If a package was attempted to be delivered but no one home to sign for it . When is the earliest it can be retrieved from the Oak Street , Uniondale facility. The wosrt experience ever . All my UPS delivery guys are wonderful . It is ashame that this experience has turned me off UPS . Big Brown customer service is just that a Big Brown Mess. We have lost the Human Factor and rely to heavily on the "Twilight Zone"

I bought a product online and the shipper used UPS. Tracking said it was delayed three days due to…read morea truck issue and then it arrived at the Uniondale facility where it was loaded on a truck for delivery. It did not arrive in the delivery window of 2pm to 6pm then it was updated to arrive by 7pm and when it didn't arrive by then it was updated to arrive by 9pm. At around 8pm tracking said "the receiving company was closed" and would be delivered the next day in the same timeframe. First of all, I am not a "company" and I was home at 8pm and video cameras show no UPS delivery was attempted within hours before and after 8pm. I waited for the package the next day again without it being delivered. The third day I called the main UPS number and a representative said he would investigate. A few hours later he called back and said they consider the item "lost" and the seller should file a claim. I don't see how a package gets lost AFTER it was loaded on a truck and I think more likely it was stolen. I believe the shipper used the product carton which made the contents visible to every person at UPS who handled it and perhaps someone especially a temporary worker might have taken it knowing the contents of the package. The story doesn't end there. The same day that UPS told me the package was lost, my phone got numerous texts purporting to be from UPS about rescheduling a delivery. It didn't come from a UPS phone number and the URL looked possibly bogus but I clicked on it to find where it linked to. A UPS tracking number showed up which was different than my tracking number and I looked it up on their system. It was valid tracking number for an item that was delivered months ago to and from different states than my package. At that point I blocked future texts from that phone number. Scam texts are not rare but the timing was too coincidental that these scam UPS texts came within hours of a real lost package from UPS. I think it is possible the scam texts originated from someone working at UPS who may have taken the package and tried to run an additional scam. I can't prove it but what are the odds that the first scam texts I ever got pretending to be from UPS came at the same time UPS said the package was lost? From what I read on the internet, UPS hires temp workers on short notice to do things like handle packages and load trucks. I think that is how my package disappeared.

Arrived at 8am, and was out in a few minutes. Erik was super…read morehelpful, kind, and patient. There was an elderly gentleman in front of us who was clearly very confused about the location. Erik took his time explaining where he was actually supposed to go, and how to get there. I really appreciate kindness. It goes a long way in the customer service positions. We now know which locations to use for stellar service. Keep up the good work Erik.

Fed Ex - UPS or a similar carrier, they allpretty much work the same way with the same model…read more Reviews will be the same except for location and size of establishmewnt. Well, that was easy. This Fed Ex store is a full service store for mail and alternative shipping methods. I usually bring my completed packages there for them to send. Especially when we get a pre-printed label. Not a lot of activity but I will say that they are a great team here and the nicest people always willing to help. They greet me with a smile and are pleasant until the end of the transactions. They are always attentive to what I am doing and and happy to tell me if there is a better or less expensive way to proceed. The key word here is that they are helpful and that is what this business is all about. I like this establishment and hope that more people would use some of their many services. There is definitely value for your dollar here. KUDOs to the team at The FedEx Office Print & Ship Center

This review is about FedEx as a WHOLE. Every single time I…read morehave items shipped with fedex, these idiots screw up! These drivers get paid $20/hour and can't even read my address properly. They deliver my packages to the WRONG address EACH AND EVERY TIME! I'm pissed off because this happens EACH AND EVERY TIME a company uses fedex and they deliver to me! They ALWAYS deliver to the wrong address! The FedEx automated system is a piece of junk. They literally tell you, "if you do not receive your package by 8pm please give us a call in the morning" NO! I should NOT have to wait another whole day to receive my packages because your drivers are MORONS and don't know the difference between a 29 and a 9 on an address! When you finally get in touch with customer service and are able to speak with an actual person, they tell you that they can NOT call the drivers directly to tell them what the problem is. But they will "Investigate" the problem. They ask for your address, the color of your house, whether it's 1 or 2 stories, they ask for your phone number and email address. When you give them ALL that info they PROMISE they will call you, text you or email you back with the results of your misplaced packages. Again I should NOT have to wait an entire extra day to receive my packages! It should be taken care of the SAME DAY! FedEx needs to get with the program! FedEx NEEDS to be able to get in touch with their drivers ASAP in event of a problem! Not a day later. This is unacceptable! I have a few hundred dollars of goods SITTING in front of someone else's house right now! UNACCEPTABLE FEDEX!!!! My packages said it was delivered at 114pm exactly, I checked tracking and saw they were delivered around 230pm, called and actually got in touch with someone at fedex around 3pm. You people had MORE THAN ENOUGH TIME to correct this situation! You had FIVE HOURS to remedy this situation and get your ass BACK HERE to pick up my packages from another address and deliver them to the proper one. But you FAILED. Now because of you idiots, my packages will be sitting outside ALL DAY in front of my home tomorrow in the hot sun until someone comes home. You people better hope NOTHING is damaged! The box better not be opened or destroyed. My goods better not be damaged. As a customer: I should NOT have to walk down the block to pick up my packages from the wrong address because you idiots delivered it there. The people who live at the WRONG address should NOT have to deliver my packages for you because you screwed up! I'm just so sick and tired of the incompetence of this company. Hire drivers that KNOW HOW TO READ an address PROPERLY! Sincerely, 29 (TWENTY-NINE) NOT 9 (nine)

I was very disappointed in FedEx today. They left a heavy package in front of the wrong apartment…read more I also had asked them to deliver it after 3:00. When I called to speak to a representative, she told me that it had been delivered at 12:50 when I was not at home. I had to drag the box back to my apartment. There was no apartment number on the shipping label after I had called on Sunday (the first time I called) to tell them my apartment number. My Sister in law and I did not receive any email or text to say the package had arrived. It was a gift from my sister in law to me. This was not a positive experience.

Absolutely horrible. DO NOT USE. I'm a professional packer…read moreand after several emails with me providing photos, and their assurances that the sculpture would be packaged correctly, it arrived with inadequate support and was damaged. AND charged me triple what it should have been, but honestly, I didn't care about the price as much as receiving the item safely

Navis Pack and Ship in MD Most important is Navis Pack and…read moreShip MD web site DOES NOT PROVIDE FOR CUSTOMER FEEDBACK. Navis "cherrypicks" only those that are favorable. That harms potential customers that seek a full scan of feedbacks of various levels from Poor to Great. It speaks importantly to its lack of integrity. If they are not honest with disclosing feedback, they aren't honest. Navis website: "... will provide you with personalized service and attention including updates and tracking information about your shipment... Navis failed to initially inform me: "Our trucks handle pickups and deliveries within Navis website disclosure: We will create the right custom packing and shipping solution for Delaware, Maryland and Virginia... we use third-party carriers for out-of-state deliveries." My delivery was in CA. Navis does not track third-party shipments by their website commitment. Rather, Navis provided a "tracking site" for the third-party carrier. Per the third-party carrier status, the shipment left Navis on September 16, 2025, and on the following day, September 17, 2025, it arrived in CA at 2:07 a.m. September 18, 2025: Hayward, [CA - in storage] September 19, 2025: Hayward " September 20, 2025: Hayward " September 21, 2025: Hayward " September 22, 2025: Hayward " September 23, 2025: Hayward " September 24, 2025: Shipment delivered. Navis failed in a substantial manner to produce what it committed: "We'll create the right custom packing and shipping solution for your items; and just so you have peace of mind, we will provide you with personalized service and attention including updates and tracking information about your shipment." Beau Chapman

If we missed to give to our UPS guy our outgoing ups envelopes for our clients, this is our go to…read morelocation. It's just a walking distance from my office. I find dropping off my envelope here very easy. The associate scans the parcel or envelope, since it already has label, printed receipt is given right away l. A store discount voucher is also given. This location has everything you need to ship things nationwide or worldwide. Either parcel or documents. Either big or small packages. Shipping accessories are available for purchase. Location is in a commercial center. Close to everything. Ample parking.

Well, that was easy. This UPS store is a full service store for mail and alternative shipping…read moremethods. I usually bring my completed packages there for them to send via UPS. Not a lot of activity but I will say that they are a great team here and the nicest people always willing to help. They greet me with a smile and are pleasant until the end of the transactions. They are always attentive to what I am doing and and happy to tell me if there is a better or less expensive way to proceed. The key word here is that they are helpful and that is what this business is all about. I like this establishment and hope that more people would use some of their many services including a USPS mail drop off point. There is definitely value for your dollar here. KUDOs to the team at The UPS Store.

This FedEx Company Customer services is pulling to Zero Level !!! Not even to the one star that I…read moregave them !!! They don't know at all what is Customer services !!! (1) the shipping company telling you a time that you need to expect to the Delivery , so The FedEx Company service people ? expect that the people who are waiting to the package Delivery by signing only , and of course don't know when / what timer exactly the FedEx Delivery person will come !!! So they expect you to stay home for the whole week of the delivery time !!! Like in your own jail house !!! So I can't allow myself that pleasure to stay home the whole week without working , so what they do ? They come at Noon time , to the houses !!! And of course that Everyone in the world is working at noon time !!! So they repeat the delivery three times around midday or early after noon , and when no one is answering the door bell they just leave the place without delivering the package !!! (2) I don't know if the shipping companies are laying to their customers ? But this time I'm sure that the Embassy agents wouldn't lie about it , they told me specifically that the FedEx agent will call me before / when they deliver the package !!! My Passport in this case !!! But no one is calling you and nothing , they coming in times that the people working , not calling you and nothing !!! But they charge the money for it , I would say Stilling the people's money in this way !!! (3) you calling to the customer services ? And suddenly answering the phone call some agent from that eastern Indian countries !!! And you can't understand a word of what they talking in English !!! And they are getting inpatient and disconcerting the phone in you face !!! And there is no way to call to the FedEx Shipping center in USA Because this parasites Don't answer the phone calls so every time the call jumps to this Eastern Indian people !!! And now I have to take a day of and ride with busses two hours each way to pick up my package / Passport and all because of this stupid Company !!!! Zero Level M - F . . . S !!!! I just can not believe what a zero level Company is this FedEx !!! To expect to deliver packages by signing in the middle of the days ?? And you don't know even in which day they will come !!! Or what time they will come !!! So you have to wait at home for about a week !!!! Garbage Company !!!! This is what is this FedEx Company !!!! One Big Zeros !!!!

I was supposed to be delivered by FedEx. I stayed home all goddamn day and the stupid has the…read moreballs to lie and say that nobody was I actually watched him drive by my house. He down and then he just kept right on going. He deserves to be fired. He's a real asshole.

Coming into the UPS store located in the Cherry Valley Center, my favorite mall. Service was quick,…read moreconvenient, and inexpensive compared to the post office where I'd pay $13 plus, I only paid $4 for fax service and my papers arrived today instead of an overnight delivery by USPS. Hey, I'm all about keeping the mail going but sometimes, a man got to do what a man go to do! I walked in while the two customers were finishing up, I was next. No time lost, properly greeted, taken care of, faxed and confirmed, $1.99 for the first page, .99 cents for additional pages each. 3 pages sent, $4 charged. On my merry way. Great quality, awesome customer service, and record review. SHORT! Inspire more, Yelp more!

The service at the store is always quick, efficient and friendly. The majority of customers I…read moreencounter are there to drop off Amazon returns, myself included. I have also helped my husband drop off multiple packages for the company he worked for at the time and there has never been a problem, even with up to 8 boxes already labeled to ship out, the interaction is under a minute. If you don't want to wait they also have a station in the front end of their store where you can scan a pre-labeled box and put it in the container they have.

Please be aware that this place is a scam!!! I sent a box well over a year ago and still hasn't…read morebeen delivered. The companies responded with a fake number that doesn't even ring and website has disappeared. Most of the agents I have spoken with are all located in columbia since this agency doesn't have an official location to go to. This is honestly the worst customer service and shipping agency I have ever witnessed. Por favor no usar esta compania, son ladrones y tambien no ayudan a nadie. Ellos dan numeros falsos cuando responden. Tambien los agentes no estan local estan en Colombia y por eso no hay oficina offical. Ellos no ayudan para nada.

Es la peor experiencia hace más de un año envié cuatro cajas y solo tres me entregaron y de la otra…read morecaja no dan respuesta y tampoco me he podido comunicar con ellos no atienden las llamadas ni los mensajes