paid for full service and repair of abs light "on". when I picked it up, they hadn't done…read moreeverything on their "check list". I pointed this out and they said they'd need it another day to complete it. Then they wanted to charge me $1200 to "repair" the abs light that was on. I read their repair order and it said the "abs light not on." But they charged me anyway . pretty disingenuous outfit

We dropped our 2009 Class A off to have them do 3 things. They called about a week later saying…read morethat they wouldn't address 2 of the items because of the age of our RV. So, the one thing they did do was start the generator (task #3). It was simply a switch in the wrong position. We also had them order a windshield wiper arm. However, when we got our bill it also reflected them performing a $51.80 multipoint inspection which we did NOT ask for. Then, for a simple wiper arm, they charged me $174.55 for "freight/handling." Lastly they charged me $25.90 for "shop supplies" used to start the generator. No supplies were needed whatsoever. We left very displease! Use their services at your own risk.

Avoid their service department at all costs!…read more We needed service on our RV to replace a damaged awning and other related repairs. First, let me say that it is impossible to actually talk to someone on the phone. You call and it tells you to text a number. We started with that and got a response asking us to bring it in that day. I rearranged my schedule to drive it up, encouraged by their initial quick response. When I arrived, there was no record of them actually knowing that I was coming, despite the text exchange. However, they had Brandon come out to look at my camper. He inspected it and showed me some details - so far it was going well. He said he would have an estimate later that afternoon ("in a few hours"). That was a month ago. They now ignore any texts that we have sent asking for an update. Absolutely no communication from Brandon or anyone else there. It is impossible to actually get someone on the phone. What a waste of my time. They seem to cherry pick their jobs and ignore everyone else.

Well, I read the reviews and thought "it can't be that bad". My husband and I showed up and stood…read morein the showroom / front desk for about 10 minutes and there was no sign of human life. Walked around to try and find someone.. nope. Looked through a window to see some guy sitting scrolling on his phone, didn't see us still. Do yourself a favor and go next door to Windish, walked in and was greeted by 5 very nice gentlemen who took care of us. As a sales leader myself, do better Century.

DO NOT BUY ANYTHING FROM THESE PEOPLE!! Paid cash for a "new" camper. They had it for 2 weeks after…read moremy deposit to get it "ready". Was supposed to have a 2 hour class on how everything works, solar, etc. Was told to You Tube because it would be better. Solar was did not work, multiple items broken, water damage that was hidden. Going on a month still waiting on parts to fix my "new" camper. Seriously stay far far away from this business

DON'T go here. They will rip you off when you need service…read more Took our 5th wheel there several times and it is still not fixed. Tom and Mike in the service department are total fraudsters. Stay away!!!

AC pulley it all out for us and got us in exactly what we wanted. the family is in love with the…read morenew home away from home. Thank you AC

Avoid at all cost! During our first trip out we noticed our side panel was popping out. We…read morecontacted Camping World and were told to bring it in to have it checked out, along with a sever other warranty issues. They have confirmed that the fasteners failed but refused to remedy the issue.

Good work, done quickly but kinda pricey just to install an industry quality* fan. Helpful staff…read moreand very professional.

We purchased a used 5th wheel today and had a great experience from start to finish. We were in and…read moreout the door in just 2 hours, which was impressive! Jimmy made the sales process easy with very low pressure and was extremely knowledgeable about RVs. Jared handled the financing quickly and efficiently (also finding us the lowest rate) and he was just as knowledgeable and helpful. Both of them made the whole process smooth and stress-free. We would definitely recommend working with them if you're in the market for an RV!

Amazing customer service here ! Thank you Derek , Kevin , Ashley , Lilian and Scott . The team here…read moreis awesome and exceeded our expectations!

The buying experience was top notch, The stuff they forgot about and there service department…read morecommunication was the reason for the low review. The unit was on the lot alot longer than thought that pretty much all the silicone needs reapplied and the skylight already uv cracking and needs replaced. The ac unit covers were pretty warped from snow load. I didn't bother trying to work with them on this stuff because of the fight already with emails and calls When we went out side to hook up i was doing my walk around and looked underneath it and found screws missing , flap waving in the wind and tank drain not secured so the service manager stayed late to secure with screws and tapped it for temporary. Stuff we did see inspection was 2 big tears in the floor and they did take care of that. We seen some more that were covered up good by silicone but did not notice till after the fact when it was discolored. . First night going home we stoped to sleep and noticed the screen door and stairs when stowed the main door did not shut right. Got home and also found the solar charge controller not working and there was a water leak from the shower after using it. I can say keystone warranty is top notch for DIY and you will need it. So I called got a appointment since we are going to be traveling 500 miles and had a trip already planed for the same area. I was going to have them do several more things after fixing the warranty work. Called to verify stuff and could not get ahold of the main person i was emailing. Round and rounds of trying to call then got another service advisor and none of the notes or concerns from the whole conservation was added. So after him got ahold of the operations manager and she helped alot to get things situated. Day of appointment was another story and again butted heads with the service advisor, had to get the operation manger again. They fixed everything half-assed. Screen door warranty does shut better but had a gap about 3/4 inch on the top. There fix for the flap was to put tap on it again and that came off first 30 miles to fist camp site. The tank drain still not secured correctly . Keystone already sent me the solar charge controller. Shower drain was just needed tightened so thats a plus and no leaks. What i would recommend is make sure get on the roof and underside of the camper. It was obviously someone knew a problem and forgot about it. I would recommend going somewhere else unless they have the unit you absolutely want and i will say there buying experience is great but they do try to rush it. I do know i am not great at grammar and i know that.

I brought my RV to Blue Compass last December (had an appointment) to have the frame inspected and…read moreget extra steel plates welded on as recommended by Grand Design/Lippert because of excessive flex (they sent out a recall notice). It took 3-1/2 months to get the work done (about a day or two of labor). I was given excuse after excuse why it wasn't done. It was finally completed. Now today my usual RV mechanic showed me three cracks on the frame (outside) right where the plates were added (inside). There is no excuse as to why these were not identified and corrected. All they did was the required work for the recall and nothing more. We have only used the trailer twice since the work was done - these are not new cracks and should have been easy to see.

Warranty program is trash the worst experience I've ever had took months yes months to get a…read moreWarranty job in and months to get it fixed !!!!!!! Then it was still wrong and within a 45 minute drive broke again. Company sed they can't get it back in for over a month

I would **never** rent from Cruise America again, and I strongly recommend that anyone considering…read morethem look elsewhere. Our family rented an RV for what was supposed to be a four-day vacation. Instead, three of those four days were spent dealing with catastrophic mechanical failures, repair shops, roadside emergencies, and a vehicle exchange. The most shocking part? We later discovered the black and gray water plumbing underneath the RV had been held together with **duct tape and zip ties instead of proper support brackets.** It eventually failed at a gas station, dumping raw sewage and covering me while I tried to make an emergency roadside repair. It was disgusting, humiliating, and completely avoidable. An authorized RV repair facility in San Diego inspected the vehicle and told us it was **illegal to operate.** Despite knowing this, Cruise America instructed us to continue driving it to another location for an exchange, putting my family at risk and exposing us to potential legal consequences if we had been stopped. The problems didn't stop there. The generator had never been properly inspected before we left. A breaker hidden behind the maintenance panel had been left switched off, leaving us without air conditioning, heat, or microwave power for the first two days while traveling through 100-degree temperatures and freezing nights. When we finally arrived at the pre-arranged exchange location in Lakewood, the office was **closed.** We ended up completing paperwork with a neighbor who openly admitted he didn't even work for Cruise America and had no idea how to inspect the replacement RV. Even the replacement vehicle wasn't properly prepared. The hot and cold water lines were installed backward, and the tires were 10-15 PSI underinflated. After everything we endured, Cruise America refused to fully compensate us despite extensive documentation, repair invoices, photographs, and written confirmation from the repair shop that the original RV should not have been on the road. What concerns me most isn't that mechanical problems happened--machines can fail. It's that this company appears willing to rent out poorly maintained vehicles, send customers onto the road in unsafe conditions, and then avoid taking meaningful responsibility afterward. This wasn't just an inconvenience. It was a serious safety issue that exposed my family to unnecessary risk, destroyed the majority of our vacation, and forced us to spend our time fixing problems that never should have existed. If a company is comfortable sending customers out in an RV that a certified repair shop later declares **illegal to drive**, then I have absolutely no confidence in their inspection process or their commitment to customer safety. There are plenty of RV rental companies. I sincerely encourage anyone considering Cruise America to choose one that values preventative maintenance, customer safety, and accountability. Cruise America has permanently lost our business, and I cannot recommend them to anyone.

Excellent customer service inside and on the phone…read more We are planning a longer trip next year . 10 **********

We've been passively looking at used camper vans online for years, because the cost of a new one…read morefelt out of reach and the timing to purchase one wasn't right. Once our situation better aligned with moving forward with a purchase, just for grins, I searched "new" camper vans instead of searching used and I landed on a new 2025 Thor Twist at Mericle that was priced competitively with used models I'd seen. It had 1,200 miles from being driven from the factory in Indiana and was taken to a trade show, but everything Thor was unused and still under warranty. We reached out via their contact us form and was out in touch with Brandon. This is a small, mom and pop dealership-and we love supporting small businesses. Brandon was upfront and very fair. It was up there with the best "car-buying" experiences I've ever had. We corresponded by phone, FaceTime for a video walkthrough of the van and checked everything on the van to make sure everything was in order. They specialize in tow behind trailers, so the van wasn't for their primary audience. After we did our due diligence, we made arrangements to drive from Texas to Colorado to see it in person and to purchase it if everything checked out. And it did. Brandon, DJ and Mike took great care of us, getting us acquainted with all of the systems, researching and fixing a noise on the roof that ended up being some cables for the awning that had broken free of their zip tie before we headed back to Texas. No sales pressure, just genuine, nice people that went above and beyond for even out of state buyers! lol. If you're looking for a place that remembers how to give great service, reach out to them. Thank you Brandon, DJ and Mike Mericle for your patience and attention to all the details.

I choose Mericle RV because they are small business owned and local. unlike the great reviews they…read morehave: my experience was very disappointing/ I had already chosen the trailer so I had minimal experience with the salesman I'm not sure exactly who he was ? - dealt mostly with finance -finance is never fun but I walked away feeling very low rate. the unit had a torn screen door and to this date I have been unable to get this resolved other than have to take the unit back- which is not convenient at this time. I was very disappointed and in future will stick with the "big guys" At least I ll know what I'm in for .