Had an appointment on Saturday May 4 for service on our motorhome. Drove an hour in a half to drop off just to be told they decided to close the office today and take the day off. No one notified us of this. Very unorganized. Tried calling on Monday to find out what happened and could not get through to anyone. Would not recommend this facility! read more

I had a f150 lightening reservation. Per the email from Ford I could not order and keep my reservation due to their only manufacturing Lariats And Platinums. I opted.to not order and keep my reservation for later use. This stealership ordered.a truck using my reservation, not cool. I intend to seek damages for money lost and stress incurred. read more

Transwest Truck Center - Order I didn't authorize. - Commercial Truck Repair Near Me - Fontana, California

Warning do not have your vehicle serviced at this location. To make a long story short a few weeks ago I had my vehicle in for service and they are liars, cheats and very dishonest. Find a different location to take your vehicle too. read more

My motorhome is there...only because is has a freight liner chassis and that is the company authorized to provided service. I Just dialed 9 different phone number associated with Transwest Truck and all calls failed. No one can answer the phone!!!!!! The motorhome is under a warranty and we can't even get a proper breakdown of the cost for the numerous items that need to be repaired! Will be filing complaints with warranty company, motorhome manufacturer and at the better business bureau!!! read more

Dear Craig, I was hesitant to bring my RV in due to other reviews but I was pleasantly surprised by the services completed. First I love the Saturday drop off. I wish all places did this for those of us with packed work weeks. The oil change and repairs were completed on time. I did have to wait on hold an excessive (12 min) time but the staff was polite. I would go back for sure. Make sure you ask what driveway to pull into. Jack read more

Whatever you do, do not take your commercial vehicle here! They are a bunch of scammers and don't know what they are doing. The technicians are a bunch of liars. Their manager, Chris Peña, has an IQ of a 5 year old. They tried to charge me over 2,000 dollars for absolutely no reason. I know cars so they were not able to get away with it. But someone who doesn't know auto mechanics would have paid the money like a chump and these 2000 dollars they wanted wouldn't even have fixed the issue! SCAMMERS! SCHEMERS! GOOD FOR NOTHINGS! Wasted my time here. I'm out a whole months pay because these scammers kept my truck and didn't do a thing but try to rip me off! Please don't make the same mistake I made. read more

At 5:30pm, all their phone is switched to after hour recording. I would give them a better rating, but this is not cool. read more

Worst experience ever, don't go here for service. Had my truck in for repair not once but twice for same issue, they charged over $2,400 AND DIDNT FIX ISSUE. Besides they had my truck for two months second time, horrible service, they would not refund return phone calls for days at a time . When I brought this to the attention of the service manager they said tough luck pay the bill all they had not repaired the truck . DONT DO BUSINESS WITH THESE PEOPLE, they're a ripoff Took the truck to a different mechanic when I left Transwest Ford , it was a $65 sending unit, then $95 labor my trucks been running fine ever scince. read more

I am a full time RV traveler. My motorhome has some electrical issues. I went to this place and made an arrangement ahead of time with Jeremy to take my motorhome in for repair . Jeremy made some copies of my extended warranty and prior service records. When I showed up days later Jeremy was not there and there was no record of my appointment. Chris made more copies and assured me it would be repaired. Getting anyone to answer the phone or respond to voicemail is nearly impossible. Once, after several days, I did finally reach Jeremy and he said they installed an instrument cluster panel ($1700) but it still wasn't fixed. It's been extremely frustrating sitting in limbo trying to reach anyone. They don't answer the phones, sometimes their voicemail box is full and they don't return calls. read more

I have a bucket truck that I use for work that was towed in. They had my truck for 6 weeks. I understand that at one point parts were needed and would be a few days before it arrived. Ok fine, no issues there. But once the parts did arrive there was sometime before the truck was worked on. Once everything was finally installed the truck still wouldn't turn on and it was sent back to diagnostics for troubleshooting. During this whole process I am having to reach out to them for Any kind of status update. This is a Work truck that has been out of commission for an extended period of time. Certain projects had to postpone or canceled. They finally called me back to let me know the work is completed and ready for pick up, here's the bill. I let them know they can bill our fleet management services. I show up 30 minutes later to pick up the truck and Maria tells me they are waiting on payment. I let her know it would be faster to call they can approve it over the phone. That process took came with its own complications that had me waiting one hour on site. It all gets turned over to me and the there is trash, a dirty rag in the cab, and parts not put back on. This was over all NOT a pleasant experience. I wouldn't bother stopping here. Take your vehicle else where. Read the other reviews as well. read more

See all

Horrible service had my work truck for over a month and still no eta.Took parts out thrown them in the garbage before they opened the box on the new parts and found out they were missing pieces.All I took it in for was a broken grilled and bent radiator from hitting a deer.Now I'm stuck without a truck and I'm from out of town. I wished I would've read the reviews before I took it in.Please don't make the same mistake like me. read more

horrible customer service. Did not complete the job and refused to return phone calls. Had my RV for five weeks and it wasn't until I had to contact supervisors of supervisors before I got any action and any callback. Would never ever take my RV there unless they're the last place on earth read more

We noticed an oil leak near the rear differential on our Georgetown Motorhome. We were alarmed since we had a similar leak recently repaired at a Ford Warranty service center in Las Vegas. As soon as we drove into TransWest Truck Center's parts/service area we were treated with the highest level of customer service we have ever experienced. We can't say enough good things about Angel, Jennifer, and Chris. They went above and beyond to take care of us and made sure the repair was done correctly. Even though we live in the Las Vegas valley, we will make the drive and have all future work done on our coach at TransWest Truck Center in Fontana from now on. TransWest Truck Center is number one in our book! read more

This place is not good to go to. Called no answer. Left message and no return call. Just imagine if you were checking on your vehicle. Stay away. read more

Is you need any kind of service for a freightliner, Thomas bus, or Ford truck this is the place. It does not matter what you need for your vehicle service, parts, or purchase this place is the best. read more