This place is a very good place took my explorer to re construct the transmission did a very good…read morejob on it I recommend this place many years of experience tip my hat to them.

Superior transmission in pomona is the best!!! They have fixed my car twice and my roommates truck…read more They are quick, knowledgable, and you can't beat their price!! Hands down, pick them first!!! I will never go anywhere else again!! They don't pressure they just fix what's needed and a fair price!!

John is a genuinely honest, kind and knowledgeable gentleman. This is the type of auto repair shop…read moreyou can feel comfortable sending your friends and family to. Had my car serviced here and he had us up and going in no time. Car had brake issues which he identified and fixed as promised. Not just brakes here. Had another car oil changed and John found some little issues he was able to fix in the process. Stand up guy. Seems like a great family man and proud grandpa as well. Thanks John!

I've been bringing my cars here since 1995. Jon is an…read moreexcellent mechanic and very trustworthy.

I chose this shop because of the strong reviews and the reputation I saw online. I called ahead and…read morewas told the diagnostic fee would be about $100, so I went in expecting the vehicle to be diagnosed first. When I arrived and explained the issue with my 2018 Honda Civic--passenger side blowing cold air while the driver side was blowing warm--I spoke directly with the owner. Instead of performing the diagnostic I was told about over the phone, I was told they were not going to diagnose it and was pushed toward a $275 A/C service to recover and recharge the refrigerant. As a customer, I wanted the problem identified before authorizing hundreds of dollars in work. I specifically described symptoms that could point to something other than refrigerant, but the recommendation remained the same. I later took the vehicle to another shop, where they performed an actual diagnostic and found a B1235 code related to the driver-side blend door actuator. That diagnosis matched the symptoms exactly and led to a targeted repair instead of an expensive refrigerant service. I was disappointed because I went there based on the positive reviews and expected a diagnostic approach. Being quoted a diagnostic fee over the phone and then being steered away from a diagnosis once I arrived left me feeling like my concerns weren't being taken seriously. For that reason, I chose to have the repair done elsewhere.

We have been looking a good general mechanic in the area, our old mechanic is in rosemead, just…read morenot convenient anymore. I was looking through yelp and came upon 5 star Auto repair. They had good reviews, why not. We were not disappointed. My daughter's car was blowing hot air from ac. The drama is real with teenage daughter when weather hits 75 and she's "dying " from heat. We brought the car to 5 star, we left it and hoped for the best. A few hours later it was ready to go. We were charged a great price. And the drama is over, her AC was fixed, blowing ice cold air. Thank you 5 Star.

I am writing to share feedback regarding my recent service…read more Joaquin was very helpful and professional, and the entire service was completed quickly. I had a great experience and will definitely return in the future.

I had to write this today, it's been bugging me ever since leaving this establishment…read more I am extremely disappointed with our experience at Metro Nissan of Montclair, particularly with Service Manager John and the lack of empathy shown toward my 16-year-old son. My son brought his 2014 Nissan 370Z to Metro Nissan of Montclair for a routine oil change. The vehicle was operating normally when he brought it in. There was no check-engine light and no abnormal RPM/idle issue. Within two days after the oil change, the check-engine light came on and the engine began idling abnormally at approximately 1,000 RPM. He was on his way to his first day of school only to returned to Metro Nissan because these symptoms had not been present before the service. This is his only true possession. According to Metro Nissan of Montclair's own diagnostic assessment, the vehicle showed multiple fault codes across several control modules: * U0100: Lost communication with the ECM/PCM * U1000: CAN communication fault, appearing in multiple modules * U1002: CAN communication/system communication issue * C1109: Abnormal battery voltage Their technician specifically documented that the "POWER SOURCE IS SUSPECTED FOR CAUSING CODES." They also reported finding "EXCESS CORROSION ON THE POSITIVE BATTERY TERMINAL CREATING HIGH RESISTANCE TO ALL RELATED CONTROL MODULES." According to the repair order, Metro Nissan cleaned the positive battery terminal, cleared the fault codes and test-drove the vehicle approximately six miles. They reported that the codes did not return. Here's where my frustration comes in. I understand this is a 2014 vehicle and older vehicles can develop electrical and mechanical problems. I am not claiming Metro Nissan intentionally damaged the car, nor am I claiming we have proven that their oil-change service caused these problems. But the timeline deserves a reasonable explanation. The car arrived operating normally for an oil change. Within two days, it had a check-engine light, abnormal 1,000-RPM idle and multiple voltage/communication fault codes involving several control modules. As a parent and customer, I believe it's completely reasonable to ask whether the battery was disconnected, tested, moved, jumped, charged or whether the terminals or any electrical connections were disturbed during the oil change or multipoint inspection. What makes this particularly disappointing is that my son is only 16 years old and is learning to take responsibility for his own vehicle and expenses. We paid the $215 diagnostic charge, but he understands that his car is his responsibility and intends to pay his parents back out of his own money. For a 16-year-old, $215 is not insignificant. What bothered me most was my interaction with Service Manager John. We weren't asking him to immediately accept blame or give us something for free. We were asking for some empathy, accountability and a reasonable explanation of how a vehicle that arrived without these symptoms developed them shortly after being serviced. A simple response of, "I understand why you're concerned. Let's look into what happened and see what we can do," would have made a tremendous difference. Instead, we left feeling dismissed, while my 16-year-old son walked away responsible for a $215 diagnostic bill for symptoms that were not present when he originally brought the car in for an oil change. His response "there is No way this could have happened during an oil change"! Customer service isn't just about changing oil or clearing diagnostic codes. It's about how you treat your customers when something unexpected happens. Unfortunately, that is where Metro Nissan of Montclair, and particularly its service management, fell short for us. You lost a valued customer!!

Nice people at the service department! Been comparing their…read moreprices to other dealerships and Claremont has been the best so far, especially with their high quality of service. Adriana is the best.

I don't usually write reviews, but after the miracle this dealership pulled for me, I HAD to share…read moremy experience! I originally went in looking for a 2022 Tesla, and I walked out with a BRAND NEW 2026 Mazda3! A huge thank you to Geo and Riza for going above and beyond to help me. Not only did they help me get my first brand-new car, but they also worked with me to get the best payment deal possible. I truly couldn't have asked for a better experience! THANK YOU, MAZDA OF CLAREMONT, for helping make one of my biggest dreams come true! I'm officially a first-time brand-new car owner!!!

came in with a grinding noise and came out with a smile, this guy knows exactly what he is doing…read moreand got me in and out in a couple days rear diff is silent and smooth. he even showed me my worn parts and where the grinding noise was coming from. great customer service (Blue Raptor)

Sam was very helpful and fair working on my 68 Cultlass S from my college days. installation was…read morevery fast and timely. Found to very well versed in knowledge of rear posi unit. and appears to have solved worn out unit after 57 years. thank Sam for you service.

Just picked up my GV70 from Genesis of Ontario and it was honestly one of the smoothest car-buying…read moreexperiences I've had. I worked with Josh mostly over text, and he made the whole thing easy -- quick replies, straight answers, and genuinely willing to negotiate without making me feel like I was fighting for a fair deal. Then in person, Safa was fantastic. She was so warm and welcoming from the moment we walked in, and that kind of genuine kindness just makes the whole visit better. Small things like that stick with you. Overall, the whole team made this feel easy instead of exhausting, which says a lot in this industry. Loving the GV70 so far, and I'd send anyone I know here without hesitation.

If you are considering a Genesis, come here, not matter where you live. This dealership is first…read moreclass and treats you like family. They are honest, responsive and do what it takes to SERVE their clients. I bought my car here because the entire process with them was straightforward and they also got me a great deal and the exact car and color I wanted. I do not live anywhere near this dealership, just fyi. A year and a half after the purchase my car has a failure that needed to be towed to a dealer and handled over a weekend. I was trying to get help from my local dealer, who is a Hyundai/Genesis dealer and the other nearby Genesis only dealer in Palm Springs. Neither would do much of anything to help because this failure happened over the weekend. Mind you this failure made the car totally undrivable and left me stranded on the road in over 100 degree temps with my 2 dogs in the car. Sadly Genesis concierge service is also not available all weekend so I was on my own to get this figured out. I had to end up calling AAA to get the car towed to my home because Genesis roadside was closed. I called the 2 close by dealerships to received the car but since it was a Sunday I was told that the car could not be received until Monday which makes no sense. I was getting on a plane the next day and needed a loaner car which neither of my dealerships would help with. I called Ontario at about 5 mins before they closed and a salesperson picked up. He went so beyond the call of duty to help me. He got the sales manager involved and they called the Palm Springs manager to make sure I was taken care of right away. They also offered to have my car picked up in La Quinta (1.5 HOURS AWAY) so they could handled it themselves if that was what worked best, and they would deliver me a loaner. I am so grateful for their help and stepping up when my local dealers failed me. As mentioned, buy a car from this dealership, your home location has zero impact on what dealership you should choose. Service is what matters.

I had a very positive experience with the Pomona Kia Service Department…read more Karalynn was professional, patient, and kept me informed throughout the entire repair process. She always took the time to answer my questions and explained the repairs clearly. The service team carefully diagnosed my vehicle, worked with Kia Techline, identified the issue, and completed the warranty repair. I also truly appreciate the service manager's goodwill in providing a complimentary engine oil and oil filter service. Thank you to Karalynn, the service manager, and the technicians for your professionalism, clear communication, and excellent customer service. I sincerely appreciate the care you provided throughout this repair process.

Absolutely unacceptable service experience. I dropped off my…read moreEV at 7:30 AM because the ICCU had failed. The service representative told me the parts would take 2-3 days to arrive and another day or so to complete the repair. She also knew from the beginning that this was my brother's car, that he was out of town, and that I was coordinating the service for him. Around 3:45 PM, I followed up and was told that the district manager had approved the repair and a rental car, and that I needed to come in immediately because the dealership closed at 5 PM. Since there were no shuttles available, I paid for an Uber to get there. When I arrived, after providing all the requested documentation, I was suddenly told that I could not get a rental because the rental had to be in the registered owner's name. This was information the representative knew from the very beginning. Had I been told this in the morning, I would have saved myself the time, frustration, and unnecessary Uber expense. I was then told I could rent a car elsewhere and that Kia would reimburse me. I went home, researched that option, and followed up to make absolutely sure I would be covered. Initially, I was told everything would be covered. After asking additional questions for clarification, I finally learned that the outside rental also had to be in the registered owner's name. If I hadn't kept asking questions, I could have ended up paying the entire rental bill myself. This was an incredibly frustrating experience and a complete waste of my time and money. The biggest issue isn't even the rental policy--it's the lack of clear and accurate communication. If there are restrictions on who can receive a rental or reimbursement, those requirements should be explained upfront, especially when the dealership already knows the person coordinating the service is not the registered owner. Family members share vehicles, cars are gifted to family members, and people routinely handle service for relatives who are unavailable. A dealership should be able to clearly explain its policies and provide consistent information. Very disappointing experience. Poor communication, wasted time, and unnecessary out-of-pocket expenses.