We paid a LOT of money for them to get rid of our bats in the attic. I asked many questions up…read morefront including how everything would look once it was sealed up. There were four peaks with holes in them where bats were accessing our house. So they came, installed the cone doors, slopped a bunch of caulk all over our brick house and some foam rolls, and punched holes in our BRAND NEW trim without asking our permission. I was appalled we paid so much money for something we could've done at cost of supplies, which apparently all we needed were the doors, caulk, and foam rolls. The job was not complete (the cone doors needed removed in a couple months), but they sent us a bill regardless and expected payment after the cone door installation. I once again questioned that it would look nice when they were done and they reassured me it would. Fast forward to FOUR MONTHS later, and I've called twice to see when they're coming to finish the job. They finally come while we were gone at work. We come home to find the foam rolls still attached, a messy caulk job, and the holes in our trim not filled in. Stupid me thought they were going to use actual materials to fill in the gaps between the bricks like, I don't know, mortar?! The peaks of our house look terrible and sloppy. And now we are going to have to pay more money for a mason to come, dig all the foam and caulk out, and repair it the way it should've been done. We were rooked. Don't be like us.

Bobcat came out to our house and could not believe how knowledgable they were about…read more wildlife pests. Very professional and answered all questions extensively and solution options to get rid of our pests. Would highly recommend.

I'm not sure how to rate. The technicians that have been here were so helpful and kind. They were…read morewilling to do what they have been trained to do to make things right. However, I am not a fan of their sales tactics at all and also of their tricky contract. Their sales technicians are not well educated on what the company can do and will promise anything to get the sale and a contract signed. They've done a great job with spider control and will come out extra times, if needed. But I've struggled with them making any sort of dent in our vole problem. But I had another company before them that also struggled with coming up with a solution as well. Fenix will at least try and experiment and do what they can. It just hasn't worked yet.... I would give technicians (Maxwell Johnson was the most recent) a 5 star review. The rest of this review does not pertain to them specifically.

Similar to some other reviews, the service they provided to treat for voles seemed to be effective…read more But, their sales and contract management process feels designed to force you to pay for services you didn't want. The initial sales contact stated that we would be able to cancel our service at any point. When I attempted to do that I was informed that wasn't the terms of the contract that was put in place. So was forced to continue the service for the full year. I assumed that our service was concluded. Just received a notice that they were returning for another service. When I called to question that, was informed that the agreement continues unless you provide written notice to cancel. So we will be charged for another visit because they need 30 day notice. They've now been notified so I assume we are now done with them. Also, if you use their service, be prepared for an on-slot of notices until your invoice is paid. Not an issue if you meet your tech and hand them a check, but very irritating if you are going through a process to issue payment. In general, not an organization that I'm likely to choose in the future.

VERY BAD EXPERIENCE. THEY WOULD BILL MY CREDIT CARD DAYS BEFORE THEY WOULD ACTUALLY COME OUT TO DO…read moreTHE WORK. I had trees I tried to save from a certain beedle. they thought they would save my trees and more died. when I tried to cancer, I had to go through hoops. I wish I could give them negative 5 stars but 1 is the lowest. Thw owners spent all day fishng and flying on their personal jets. F**** sh*t people

Had a Spiderxx person come by my door even though we had a no soliciting sign. I only came to the…read moredoor because I thought it was my friend who I was waiting for. Anyways he offered me services at a discounted rate because he's already in the neighborhood. Probably a lie but a good way in to make it seem that I'm getting a discount. Regardless he kept on talking. I interrupted him advising him I in the middle of work and I have to return to my office and I did it politely. He then kept on talking and did not acknowledge what I stated. I interrupted him again and then he said "So you like bugs then?" Anyways I didn't realize putting words in my mouth and being rude was a normal tactic. Great job I'll make sure to let me neighbors know to skip the bug guy with the segway.

Amazing results!! Requested service for wasps and was very…read morepleased with result! The solution they used is pet friendly which was one of my requirements. And within 24 hours I was seeing results. I have not had any problems with wasps since. (And I have had trouble with them for the past few years.)

From the owner: At Phalanx we are here to follow one simple directive. Help People. We want to make sure that…read moreyour home or business is taken care of in the best way possible. High quality pest control at affordable pricing. We are continuously training to make sure that you get the best service around and don't have to wait endlessly on results. Let us be the shield that protects you and yours. Here at Phalanx We Push Back The Swarm.

Still happy with the services after five years. Haven't had many issues since they started coming…read moreout for their bimonthly applications. Whenever we need an additional service, we just call and leave a voicemail to get the process started. Was kinda surprised when billing went from monthly to bimonthly. That caused some issues, but the price hasn't changed much.

We have been with Springer for several years. They have been pretty good up until recently. The…read moretechnician was told that we noticed mice in our house and would like them to take care of it. The tech said he will be back Monday. That never happened. I called into the office and they said they will get him out there. He still never came. After the 2nd time of calling the office the tech finally came out, by that time, I already bought some mice traps on my own. We called paid them off and canceled service, they sent us another bill and said we owed it. So frustrated, with them. Don't trust them.

We've used their services for a number of years, as have both of our families. Combined, we've used…read moreDes Moines Pest Control for over twenty years! We've always been happy with their quick, responsive services and how they will come back out and stand by their promises! We've gotten to know Robby and Chris over the years and they really know how bugs and rodents behave and what to expect from them! Fantastic at what they do! Highly recommend!!! Wouldn't use anyone else!

Super friendly. Was not able to set up a service in a time frame that would work with my work…read moreschedule. But I was able to get information needed to potentially set up future . But their prices are competitive. I also like that it is a local company! Staff was super friendly and helpful. They do 3 treatments a year Spring, Summer, and fall, with their one year contract.