I completed my stress-free vacation with Shawn and it was just THAT! STRESS FREE! Shawn made…read moreherself available to us, checked in when I needed her, and followed up afterwards. She sent happy thoughts and wonderful wishes on the 1st and final days of our trip. She also assisted with additional excursion planning while at the resort. Thank you Shawn for your care of us. We had an amazing vacation!

The lack of attention to detail, lack of consistent responses, and increasing passive-aggression in…read moreShawn's sporadic responses are not things I value in anyone I do business with, let alone a travel agent who is supposed to be supportive in new experiences and adventures. First, when I reached out about an adults-only CRUISE for myself, my elder sister, and my septuagenarian parents in December, the FIRST option she sent back was an all-expenses paid RESORT with butler service. Those are two very different experiences, and the latter is not one I even alluded to desiring. Furthermore, she claimed she didn't receive some of my emails, and that she would provide an extra treat as an apology, yet ignored me every single time I asked outright what that extra treat was, then never actually followed-through on it. Speaking of not following through, the quote she sent me for my birthday trip in March had no details in it, and she never followed up with me, so I went with another travel agent who provided 5-star service that truly showed me how subpar this agency is. I took the bare bones quote as a sign of her increasing passive-aggression, as she often seemed annoyed or bothered by my questions instead of recognizing that she wasn't providing enough details which is what sparked so many questions in the first place. Like why do I have to ask about payment options instead of that being part of the conversation? That hotel she suggested we stay at before and after the cruise was terrible. It was loud, dirty, expensive for what it was, and had tons of children running around which is again something we expressed avoiding. And lastly, much to no one's surprise, I NEVER received a survey after my trip, and I was only sent ONE email asking about the 2-star rating I left on Google. She claimed to have sent me the survey, and several emails about the review, neither of which are true. I've never heard of Gmail supposedly failing so much for anyone else which led me to believe Shawn was purposely ignoring me and/or simply does not have the check and balances in place to make sure she follows up appropriately with her clients. I roll my eyes every time I see her on Fox 59 now because I feel like they either don't know how this business truly operates, or because only I was provided with unsatisfactory service which is not okay. The only reason I gave 2 stars instead of 1 is because we did actually have a great time on the cruise, and it was a decent match, but the amount of issues encountered along the way did not make it worth going through this agency.

We have worked with Will on two separate vacations, an Alaskan cruise and a Rhine River cruise…read more Both times his knowledge and advice were invaluable. We were clueless about how to plan and book these excursions, yet Will "held our hands" and made the process incredibly easy. We tended to come in narrowly focused on what we wanted; however, without being the least bit pushy, Will suggested other ideas to explore which ultimately gave us a better vacation. Communication is top notch, and it was obvious Will was closely monitoring the progress of our trips in real time. I can assure you we will be back when our next big vacation rolls around. Thank you!

We recently booked a vacation for October 2015 with Magnified Vacations CruiseOneTravel Agency. We…read morewere very impressed with the service they provided. Will Gott was very helpful during our vacation search as he provided timely and thorough information. His directions for traveling to and from the resort were very helpful. The travel agency went above and beyond by sending us reminders, tips, and following up after our vacation. We felt they made extra efforts such as sending me a birthday card and even surprising us with a note and gift while on our vacation. Given our experience we will definitely be using Magnified Vacations CruiseOne Travel Agency in the future and highly recommend their service. THANK YOU Will and Nikki, we couldn't ask for better service!

Was skeptical at first because this is a new company with no reviews but after trying them out I…read morewas super pleased. They planned my trip to Cancun from start to finish and with flights the same day I inquired about services. Also very responsive. Would recommend and book again

From the owner: Moreno Made Trips is a travel planning service that specializes in stress-free, all-inclusive…read morevacations for families, couples, solo travelers, and groups of friends. From tropical escapes to luxury resorts, we take care of every detail so you can focus on having fun. Whether you're dreaming of a relaxing beach getaway or an exciting adventure, your perfect trip is Moreno Made—customized, carefree, and full of unforgettable memories.

Jennifer is very easy to work with, she is very knowledgeable, through and made sure all my travel…read moredocuments were correct and in order. I had a wonderful and memorable experience and will definitely use The Salty Seaster again for future travel.

From the owner: Specializing in Multi - generational cruises and tours.read more