The food and service was amazing The ambiance of the Hotel Bentley is beyond words. It's like…read morestepping back in time. I had the Grilled Chicken W Goat Cheese And Lemon Butter and a side of roasted garlic mashed potatoes and the amazing Sensation Salad (which was invented in Baton Rouge). I believe the drink was called the Bentley Punch or something like that, it was also good. Do yourself a favor... book a room there and go experience their fine dining

We stayed in a double queen on the 3rd floor, and the room was perfect. The beds were comfortable,…read morethe room was clean, and the staff were very polite and accommodating. We picked this hotel partly because of its haunted history, and although we didn't see any ghostly apparitions ourselves we really enjoyed touring the grounds and learning about its history. From the mystery of the hauntings to the very real celebrity and military guests over the years, the Bentley was certainly worth a visit and we'd happily stay there again.

I can't say enough about this hotel!! The room was fresh and clean, the bathroom was spotless. The…read morebed was comfortable. All outlets worked w/ USB and were convenient. The hair dryer was new and strong. The towels were thirsty and plenty. The staff was courteous, thoughtful and if you needed anything you may have forgotten they had it. To top it off the breakfast was great with a wide variety of items to choose from. And even though it was on a busy hi-way there was limited road noise, we were on the first floor. We will be staying there again. Thank you for excellent and thoughtful service.

I booked through trip advisor. I paid trip advisor and then they charged my credit card also. I…read morecalled in April and reported, they said they would issue a credit. I called in May when I did not have on my credit card bill and they assured me they would check into it. My June statement still did not have the credit. I have called five times in June and requested a manager call me back. I have no phone call and no credit received.

This is a solid choice if you are in Alexandria…read more For the last year and a half or so I have had to travel to Alexandria for work. I have been staying at Holiday Inn and Holiday Inn Express but after a few issues at HIE, I decided to give Hampton a try. The good: My room was clean and comfortable and check-in was easy. The free breakfast in the morning was good as free breakfasts come. There appeared to be some sort of evening reception with drinks and snacks but I didn't get to participate. The hotel was also reasonably quiet which was impressive considering how close it was to 49. The rest: My room was set to 78 when I arrived. 78 is way too warm for a hotel room. This was probably some sort of cost-saving thing but I like my rooms as cold as humanly possible. It got that cold but it took a while. The hotel is kind of far from the city center which is where the restaurants and my work is. It's kind of far for Alex which means a 10-15 minute ride depending on traffic. Where I normally stayed was less than five minutes but all in all, it really wasn't that bad. Would I stay here again? Absolutely. I still prefer the HI downtown since it is more of a full service hotel (it has a bar) and is closer to my work, but I would definitely keep Hampton on your list.

The only reason I am writing this is because of Maxine at the front desk. Promote Maxine. Give…read moreMaxine a raise. Maxine is by far, the best, most accommodating, fun-loving front desk concierge I have met. Ever. I am usually greeted well at Hamptons. But she just puts the right spin and personality welcome into it. I had what I consider to be a minor issue. I asked Maxine for help. Immediately and professionally solved. Maxine = 5 stars Hampton premises at this location = 4 stars this time.

First If you're going to provide Breakfast have breakfast in the dining area, no fruit, No coffee,…read moretrash cans up to your eyeballs in trash, tables not cleaned, no water, juice and this was at 8:15am. Check check and keep on checking if to see if the CUSTOMERS need anything

Disappointed... housekeeping is really slacking. Nail clippings left on the counter in the…read morebathroom, grime and sludge on all the handles and knobs, shower gel left in a pile on the floor of the dripping shower, random items from past guests found all around the room, dishes had food stuck to all of them, and a nice fuzzy layer of dust across the entire top of the refrigerator. Felt really freaking gross, they clearly did not clean a damn thing and only remade the bed and set the tissues & towels in the bathroom. If you value sanitation don't stay here.

Sleeping Room: Comfortable bed. Fresh aroma. Clear instructions as to which of 2 thermostats in…read morethe room actually controlled the window A/C. Beautiful drapes. Good TV with cable channels. Small closet with ironing board, coat hangers, iron. Very comfortable bed! The sheets & comforter were such fabrics that they nicely stayed together over tossing sleepers. But: Room entry door makes a bang noise for one person to use while the other is sleeping. Bathroom: Light and bright--wonderful for brushing teeth, blow-drying hair. Perfect powerful hair blow dryer--not the usually mini type found in hotels. But...No occupant control over the humidity from shower -- uses only the HVAC ducting vent. Toilet was only standard height, not the comfort height which more people can use; was told the hotel does not have any comfort-height toilets. Both Room & Bathroom: Bring your own lamp or lighted makeup mirror for enough light to apply makeup. I tried two different types of hand lights that did not help. Unclear services of what service is offered when for making bed, getting clean towels & coffee bar. Breakfast: Cook Paul was very conscientious, constantly busy refilling the foods & drinks & cleaning. On the day this hotel offered bacon, he produced the BEST VERY CRISP BACON ever! Paul had the knack for eyeballing the perfect ratio of old-fashioned oats to water--wonderful healthy oatmeal every day he was there. Bold coffee and 3 flavorings were great! Complimentary coffee during non-breakfast hours. But not one fruit included or to buy separately, so bring your own fruit if desired. With only one machine, we witnessed one guest hogging the machine, making multiple waffles in a row, and another guest needing to plan his time wisely, asked how many waffles she was going to make, and she erupted into a raised, angry voice for all there to hear. . .such "Waffle Rage" suggests needing two waffle machines. Fridge &/or Freezer: It froze items needing only refrigeration. Unclear if it was a fridge or freezer or both. So when bringing your own fruit, be aware it may freeze when put in this "fridge &/or freezer." Management: This property is managed by an extremely conscientious, dedicated manager--was there every day in a row working. Is aware of improvements needed and makes conscious budget decisions to time the improvements. The entire hotel is smoke free! Desk clerks know and practice the best of Southern Hospitality--kudos shout out to Ms. Kenya!!! Lobby: A pleasant living-room-like design, where guests may sit & await others to arrive. Landscaping: Beautiful blooming roses. Well-trimmed bushes. This "4" rating of less than max "5" is based on the high priority to lighting and noise level.

During a trip to my home city in both January and July, we stayed at Fairfield Inn & Suites. Both…read morevisits were great. We booked with ease through Booking when we stayed at the beginning of the year. Which silly me, that didn't give me any points through my Marriot Bonvoy app. However, it did give me Booking points/perks. Overall weekend was 252.77 not bad at all. During the most recent visit, there were baseball tournaments going on so many of those people had booked the hotel up. We stayed Saturday to Sunday from July 5th through July 6th. That was a stay for about 143 and some change. We also asked about early check in and that was honored for 25 bucks. Easy to call or use the chat within the app. They charged it all to the card on file. Ms. Jennifer at the front desk whom we love is very personable and attentive. She is very helpful and kind. We treated her to some yummy coffee from Tamp & Grind on Sunday morning since she'd never been! Thank you for all of your help and for having a warm spirit. Shoutout to her again because she updated us to a suite! Rooms are nice and overall clean. The one thing that Fairfield doesn't have is a safe. Thought that was strange because this is the second hotel recently with no safe. Unless I overlooked it, I didn't see it. Other staff is nice as well. As far as other amenities they have the gym, pool, breakfast each day with continental items and hot breakfast items. We typically don't make it because...alcohol. But it does exist and it's complimentary. Will always be the hotel of choice when visiting home. Centrally located too. Stay here or don't because we don't want it to be booked up haha

Worst experience at an IHG chain. Honestly if it wasn't because I had already unpacked all my stuff…read moreI would have checked out. The elevator wasn't working, the bathroom looked like it belonged in a horror movie, there was blood on the sheets, hair all over shower, stains on walls, odor like no other. I slept with all my dirty clothes spread out on bed and slept on them. It was that bad. Spend a little more and go to the Hilton.

Staff is nice....but that's about it. IHG should be ashamed that this property is in their…read moreportfolio. First room had potential mold or mildew issues. Asked to move to a different room (and then lost my group rate) and the new room had drain flies in the shower. The bathroom is disgusting. No hot water in the afternoon and evening of our third night there. I will never stay here again.

I booked this hotel through the app based on the listed policies, which clearly stated a $50…read moredeposit. At no point during booking, in the confirmation email, or anywhere on the listing was there any mention of a $250 cash deposit requirement for local guests. I was only informed of this policy after arriving and attempting to check in. Because of this undisclosed policy, I had to cancel my reservation on the spot and am now waiting for $107 to be refunded back to my account. For many people, having over $100 tied up unexpectedly is a serious inconvenience. What makes this even more frustrating is that I have stayed at 4-star hotels in New Orleans that charged significantly less for both the room and incidental deposit than this property. Charging a $250 deposit on an $88 room is excessive, especially when that information is not disclosed upfront before payment is taken. I understand hotels have the right to create policies for local guests, but those policies should be clearly and transparently listed before someone books and travels to the property. Springing a major undisclosed charge on guests at check-in is unacceptable customer service. As the widow of an Air Force veteran, and the daughter and granddaughter of veterans, I have traveled extensively and stayed in many hotels over the years. I have never encountered a situation where a deposit policy of this size was completely omitted from the booking information and only revealed after arrival. I strongly encourage future guests -- especially locals -- to call the property directly before booking and ask specifically whether there are additional local-resident deposits not shown online.

The room was clean and the bed was comfy. The refrigerator was broken and there was mold in the…read morefrozen food compartment. The sink faucet was broken so only hot water came out. The breakfast was sub par. The ice machine near my room was broken. Management needs to step up

It's old needs remodeled. The front lobby is renovated but…read morethe room ewww... mold growing so bad in the outside windows you can't see out of them. Mini fridge doesn't even keep Cool and beds were awful go next door to The Townplace Suites. Not to mention the sales manager tried to give us a hard time about having a service animal.

Used Expedia to book a suite. We got here, and they put us in a tiny room. We inquired at the front…read moredesk, and the nighttime guy was extremely sorry for the mix-up. We said no worries, and he assured us the next night would be in the right room. He even gave us the room number that we should have been in (301). The next day, I called the front desk, and Kimberly blew me off at first and blamed the third-party booking agent. Her attitude was terrible at best. Then she put the GM on. This lady was more condescending than Kimberly. She wanted us to pay MORE money to have the room we actually booked and paid for. Terrible terrible staff!!!! Find somewhere else to stay!!!!

While visiting Alexandria on some work, I stayed here for one night. As I understand it, the rooms…read morehave been renovated fairly recently. The front desk employee was fast and efficient with my check-in. I got a room on the first floor. Parking is plentiful, and the room was clean. It isn't fancy, but it is a nice place to stay for a few nights.

The hosts are really rude!!!! I wouldn't stay here again! They call the room to make sure we left…read morethe room on time

This is an as expected place in a sea of few options. Everything I experienced was just fine…read more Hot climate, hot hallways but room was cool. Bathrooms did their thing but are dated. Coffe in room is that plastic tray kind, but ok as service downstairs starts at 6. Folks accommodating. Not sure much else to say.

I wouldn't recommend this establishment to anyone. I'm a platinum Bonvoy member with Marriott and…read moreI have never been advised, (before or after check in), that housekeeping will not clean your room if you are occupying it. So, the room you're paying to stay in cannot have your presence while they're cleaning??? Everything about that is so problematic. Most hotels have security measures in place that protects their staff, perhaps you all need to inquire into that. How about leaving the door open like other Marriott franchises do or perhaps, have two people cleaning a room when a guest, who's paying for that space is occupying it. Just dumb leadership and stupid owners. These dingbats just handed me linen at the door to change the linen for myself. This is something that should be told to guests upon checking in. I was going to leave a generous tip, like I always do but the only tip I have for other patrons is to go to another hotel if you want clean linen because they do not come in even when you're gone. They only clean checked out guest rooms.