Terri Henderson & her staff at Geneva Travel & Cruise helped plan a dream vacation for us to…read morecelebrate our 30 year wedding anniversary. The vacation consisted of 8 days on land in Buenos Aires & Puerto Iguazu, & 7 days on a cruise ship with ports in Uruguay & Brazil. Everything we experienced on the vacation from transfers, to excursions with private tour guides, to the hotels we stayed in, airline reservations, etc., were exactly as planned. It was a dream vacation of a lifetime for my wife & I. 'Thank You' Terri & your staff for a vacation planning service well done!!!

I have to give a shout out to my travel agent Geneva Travel & Cruise. She is amazing!!! And very…read morehighly recommended. She helped me plan our 39 person family cruise, sometimes making multiple changes in one day. She offered her expert advice and guidance. She took so much stress off of me and helped me to remain calm when I found myself getting "worked up". Thank you Terri for yet another job well done. If you are in need of any travel services, please contact her! Can't wait for our next trip already in the works.

Do Not Ever Use This Company. They are lazy and do not check their work. We went to Italy for a two…read moreweek vacation. The Italian counterpart agent that CRC worked with stuck us in a hotel in a bad neighborhood in Rome. Further, we had no idea we were not near any attractions and several blocks from Termini station (the rail lines) so transit was a bit dangerous and far away. We were also put up at a villa in Chianti that was in the middle of nowhere and he knew we were without a car. We had nowhere to go and were forced to eat dinner there (which was not good). As travel agents, it is CTC's responsibility to check our itinerary and make sure this does not happen to its clients. After our return, our agent didn't check in to see how our trip was for three weeks. When we voiced our concerns we received a one-sentence response saying "Thanks, glad you enjoyed Italy and great feedback!" We loved Italy, but we spent thousands of dollars through CRC Travel and apparently it wasn't enough to merit the care of the agent.

My husband and I had the absolute pleasure of working with Rebecca Spina from CRC Travel over the…read morecourse of 9 months to plan our European honeymoon. From day one, Rebecca, who works for CRC out of New Jersey, was attentive, responsive, and extremely helpful, especially in planning out every detail of our very ambitious itinerary. For context, our 14-day honeymoon took us to Dubrovnik, Croatia for four days, followed by ten days in Venice, Florence, Rome, Sorrento, and Naples, Italy. That's a total of two countries (well three when you count our day trip to Montenegro, also planned by Rebecca), six hotels in six separate cities, a handful of flights, two trains, one rental car, and many excursions in between. Both countries--and all cities--were brand new destinations for both me and my husband. So with how many places we were hoping to visit, using a travel agent was a no-brainer, especially for such a special occasion. In the beginning phases of planning, Rebecca clearly laid out and articulated all of our different options, with recommendations on what cities to spend more time in and which ones to skip, and providing overall guidance on how she would map out the two-week trip if she was in our shoes. While I tend to be very picky and rarely let others plan things for me (I'll admit it!), having Rebecca weigh-in on all of these moving pieces was extremely comforting and relieving, especially when I was in the thick of planning a wedding. After providing her initial suggestions on the course of the trip, Rebecca quickly went ahead and reserved actual flights and hotels for us, so we could see the overall trip from start to finish before committing and booking anything. Once we confirmed that that itinerary worked, Rebecca continued to be extremely responsive (always responding the same day) and went on to book our rental car, trains, and even key excursions in each of our destinations. She truly served as a concierge when it came to our entire trip and no question of ours went unanswered. Once we were a few days out from the trip, Rebecca sent along a final detailed itinerary which included anything and everything that we would need while abroad. Now again, I'm usually one to disregard these templated documents and make my own, but for the first time ever, I didn't even have the urge to do so; she didn't skip a single beat and was extremely thorough and detailed in what she sent over. I printed multiple copies of the document and used it exactly as it was provided. The honeymoon itself was truly the best two weeks of our lives. We cannot thank Rebecca enough for her expertise and assistance in planning what was a dream come true trip of a lifetime. Every single hotel was stunning and conveniently located (in the best part of every city may I add), and each room had a gift waiting for us upon arrival - exactly what you envision when you think about your honeymoon. For any couple hoping to plan a honeymoon like ours--or any trip for that matter--we strongly suggest you reach out to Rebecca as you will certainly not regret it! Rebecca, we really cannot thank you enough and look forward to working with you again in the near future. Now the person who swore she'd never use a travel agent (me) swears by one - and you should too!

Last minute (refundable) international tickets from a country most people haven't heard from? Let…read moreTown & Country handle it. Seriously. My situation (for work) was very unique and I was not able to find what I needed utilizing travel sites on the internet. I called a number over agencies in the city and the women I worked with paid very special attention to the details of this complicated trip and found me a great itinerary at a lower price than I anticipated (and under budget!). I will rethink the use of online travel sites and will contact them next time I am planning a vacation. THANK YOU Pam, Anita and Debbie!

I called to get some general information on multiple flights but the woman got lost and frustrated…read more She essentially got mad at me for wanting to take a multi-destination trip. Avoid her.

Pleasant travel is the only place that I trust with my travel plans. I have been buying from them…read morefor the past 25 years and I have never had an issue. The staff is nice and they all treat me like family! I would definitely recommend them! they are the best in Chicago!!

The company name should be UN-PLEASANT TRAVEL. I had the displeasure of having Asma as my agent…read more She informed my wife and I about our travel plans, when we realized her mistake and brought it up. SHE STARTED YELLING AT ME AND MY WIFE. It is sad because the company is great, but Asma gives them a bad name with her bad character We ended up having to stay on the phone with Emirates for over 5 hours because of this, including having to rearrange all our plans. I suggest the company should get rid of Asma or teach her manners and professionlism. Until then, I will be recommending my friends and family to use a different agency * If the manager/owner contacts me about this issue, I will gladly update my review

Working with Lucille Kellippio at Best Travel has been an extremely frustrating experience. I…read morewould not recommend using this agency for any personal or corporate needs. In October, my boyfriend booked an international ticket through their corporate service for a company retreat - Lucille sent an email with flight details and confirmation. I booked a ticket on my own using his flight details then called Lucille to coordinate seats. We talked through the reservation and she confirmed that we had seats together on the same flights. Now in January, less than one month before we are due to leave, we find out that his ticket was never booked and the flight is sold out. Lucille did nothing to recompense for her mistake and the fact that we now have to take completely different flights. The reason people use travel agencies is to avoid exactly these situations. I realize that mistakes happen, but shouldn't there be some effort to make up for the mistake?

I've been using Best Travel for 20 years, mostly for business, occasionally for family trips, both…read moredomestic and international. I travel regularly, sometimes as often as once a week for months at a time. They're always friendly, accurate, and professional; I've learned to trust the accuracy of their bookings and appreciate how easy it is to get a live, knowledgeable person on the phone and book the flights I need.

Totally agree with the other reviewer. Had to get vaccinations for a work trip. Doctor was very…read moreodd - kept telling me not to ride on top of trains in India. Didn't instill a ton of confidence and was asking me what shots I wanted. I had no clue but then had MAJOR sticker shock when they told me it would be $1300!!! It was only then that I found out that one of the recommended but not really needed shots he gave me was $400 alone! Find another place to go.

They're great! So easy to give them the paperwork, staff was so friendly and nice to deal with…read more Definitely recommending them to anyone who is traveling!!! cool giveaways too! I really enjoyed my experience here since the prices are WAY LOWER than any of the other clinics that I checked out.

This travel store specializes in leasure vacation packages. We booked our Apple Vacaiton thru them…read more What impressed me is their knowledge of the resorts. The specialize in All Inclusive resorts in the Caribbean and Mexico, and Hawaii. I thought all the all inclusive resorts offered the same thing. your meals , drinks and entertainment. I found out there is a big difference across the board on what the resorts offer!! We settled on The Palace resorts in Meixco, The Adventura Spa !! It had FREE sightseeeing included in the package, a great spa package and I wanted a Jacuzzi in my room! My wife liked the cover style beach as she does not like the waves in the ocean!! They really know the resorts there and helped us pick a perfect resort!! The price was great too!! They checked all the datres and found a sale for us!!

Five stars! The agency has provided me with impeccable service over the years…read more Than you, guys!

We used this vendor to book travel to Europe. Other travelers from the U.S. had much better deals…read morewith direct flights for less expensive prices from Chicago and had for the same price single occupancy hotel rooms while we shared our room with another traveler.