This review is for a trip booked in May 2024. We had about a month to plan a trip to Italy and…read morerealized we needed professional help. With such little time, we sheepishly asked Mena if they could help. We worked with Angel who, from my point of view, worked miracles. He helped us plan a twelve day trip, Milan, Florence, and Chianti. Including hotel stays, a tour app (Viator, we loved this and used it for 5 different tours, all of which were incredible - walked to the top (the VERY top) of the Bruneschelli's Dome in Florence, a wonderful walking tour in Milan starting with the Last Supper and traipsing through Milan exploring the historical context in which it was painted. Our trip included a rental car, wonderful hotels, and tickets on the Frecciarosa. No private tours, or private restaurant/wine/cooking/art. Just an incredible, special, beautiful experience from start to end. Thank you, Angel.

This is a long overdue review for a Mena Tours & agency. My wife & I were planning a trip for our…read more25th wedding anniversary back 12/2021 to one of our bucket lists to Barcelona Spain. Usually I would plan our trips but I was having some issues planning because of Covid restrictions & multiple locations. We noticed that Mena Travel had a small advertisement on the back of the church bulletin w/a contact on the ad. Jon/Juan was our go to for Mena Travel. While we didn't book our entire trip through Mena Travel Juan was able to help us w/a number of things that proved to be very helpful. We were going to Spain for 9 days & decided to split our time between Madrid & Barcelona. Jon mentioned that Iberia flew directly from Chicago to Madrid. We did book the airfare through Mena. One of the problems I have w/looking for hotels is not knowing the geography of the cities we're going to. Juan was very helpful w/offering us a number of locations in both Madrid & Barcelona leaving it up to us to pick our choice. Both locations ended up being centrally located in the downtown areas of Madrid & Barcelona. Since Juan lived in Barcelona for 2 years his knowledge of the city proved to be very helpful. He gave me a couple of suggestions for our 25th Anniversary dinner on 12/01/2021. The restaurant I selected based on his recommendation was an awesome place in The Gothic Section of Barcelona called Brugarol. (See my review)

I used DaKao to book my flight from Chicago to Paris…read more I never stepped foot into the office so all communications were via phone and email. They reply promptly. Was a little sketched when they asked for cash, because "this type of ticket does not allow credit card payment", but called the airline and my reservation was confirmed. I think her name was Thao? - but anyway, she was able to fit all my criteria with dates, time, type of aircraft, seat, price, etc etc.

I have worked with Dakao Travel for many years for the purchase of airline tickets to Asia, mainly…read moreVietnam. Most often, Ms. Thoa is able to find a decent flight schedule and lower fare vs. what I am able to locate. This company is GREAT, I truly appreciate all they have done for my travelers over the years and will continue to utilize their services in the future. D. McDermott Epworth, IA 52045

Janet is a very skilled professional travel agent and a delight to work with. I was planning a 2…read moreweek trip to Europe with my family to celebrate my 50th birthday. Janet listened to our needs and gave us great recommendations from flights, hotels and everything in between. She did everything for us and shared her experiences going to Europe. My whole family met with her. She took the time to get to know each of us. I was getting even more excited planning the trip with her. Because of COVID-19, we had to cancel our trip. Janet worked hard and was able to get all of our charges refunded. That is a big deal! I will be using Janet again. Planning the trip with her in the future is something I look forward to doing.

Janet is fantastic to work with. When I have complicated travel itineraries, I contact Janet for…read moresourcing the best options for me. Janet seems to work 24/7 as any time I send an email, she responds promptly :) Janet follows up with a phone call or text... so her communication skills are perfect in my opinion. Janet is extremely patient and is a great problem solver. I have had several late changes to my travel itinerary and Janet has made the necessary adjustments without any fuss. I highly recommend JK Travel & Tours for both business and personal travel arrangements. Neil Mullan

We recently got back from our amazing trip to St Lucia that was primarily for our friends Wedding,…read morebut it also doubled as our Honeymoon ( since we had never took one). We stayed at the The Sandals Grande St Lucian and had an fabulous time at a beautiful resort! It was a real life paradise and we would go back in a heartbeat! I highly recommend Aimee, she was so great to work with from start to finish. She was ALWAYS available to answer any questions or concerns from what to pack vs things to do or see when we were there, and when one of the people in our group of 26 people had a serious Medical emergency, Aimee was absolutely amazing. She worked with the family and with Sandals employees night and day to make sure everyone was taken care of and was on top of literally everything, as well as just being a very kind and compassionate friend who was needed at that moment. We LOVE Aimee and will definitely be seeking Aimee's vacation expertise and services on our next getaway! Scott & Lace Etzel

Thanks to Aimee Moore my husband and I had a wonderful time on our weddingmoon at Sandals Grande…read moreRiviera in Ocho Rios. Jamaica. The Sandals resort was amazing and having the butler made the experience very enjoyable and romantic.  I have been recommending My Island Getaways to all our friends and family and now as we love Sandals/Beaches I am sure you will hear from us in the future. Thank you, thank you, thank you! Erica & Mathieu Maze

Thank you to the five Star Dream Team!!!! King, Robert,…read moreBen, and Naa. You guys made our trip memorable. Thank you for sharing our history, keeping us safe, being on time for our tours, and making us feel that we were truly welcomed. God Bless Art and Peggy Jones

Pleasant travel is the only place that I trust with my travel plans. I have been buying from them…read morefor the past 25 years and I have never had an issue. The staff is nice and they all treat me like family! I would definitely recommend them! they are the best in Chicago!!

The company name should be UN-PLEASANT TRAVEL. I had the displeasure of having Asma as my agent…read more She informed my wife and I about our travel plans, when we realized her mistake and brought it up. SHE STARTED YELLING AT ME AND MY WIFE. It is sad because the company is great, but Asma gives them a bad name with her bad character We ended up having to stay on the phone with Emirates for over 5 hours because of this, including having to rearrange all our plans. I suggest the company should get rid of Asma or teach her manners and professionlism. Until then, I will be recommending my friends and family to use a different agency * If the manager/owner contacts me about this issue, I will gladly update my review

KEEP IN MIND: They are LUXURY travel planners. They don't do "cheap". They can work within your…read morebudget but will try to do so comfortably and conveniently so you receive the best impression and services at your destination. FOR CONTEXT: We started planning our trip to Australia/New Zealand from LA in 2015. We spent about $9K for two people including several flights (internationally and 4 domestically), lodging, excursions,some food, and some souvenirs. Laura was our planner and she was great! We are so grateful to have found and gone with DUE for planning. At first, we were unsure of the value we were getting through going with them. We've seen friends plan their vacations through their own research and on a budget which made us second guess what we were doing. But during and after this trip we realized and appreciated the service provided. We know that we wouldn't have chosen some of the hotels or excursions we stayed/did based on individual price if we planned ourselves-- our Queenstown helicopter ride for example which we LOVED. Having land and airfare bundled together for 2 people didn't sound as "bad" and we felt like the price was worth was we got. I'm sure we were saved significant money, getting us the best value for our dollar, through their partnerships and discounts Third, they are the experts! We wouldn't have known what to REALLY do or how to order the trip, etc. It saved the stress of booking/confirming/logistics and allowed us to just enjoy traveling from place to place, checking in/out, and ensuring we were on time for our appointments. DUE made it EASY! Plus we were not stuck with the typical sightseeing, walking aimlessly, shopping.. we had experiences-- unique ones! Lastly, communication was great. Very responsive, especially to my changes and questions. Overall, we are very happy working with DUE and highly recommend them for any travel to their destinations. They also have partners that work in Asia/Africa. Like I said-- LUXURY travel so it's perfect for honeymooners, retirees, and any family willing to splurge a bit. NO CHEAP here.

Shannon planned our "Lord of the Rings" tour in New Zealand and we could not have asked for a…read morebetter experience. The accommodations were perfect for our family and her suggestions for food and activities made it easy for us to enjoy this journey on our own comfort level. This trip was truly a dream come true! We fell in love with Queenstown and were even able to get a private lesson at New Zealand's tallest bouldering wall. All of the expenses were clearly stated and the holidays were communicated so we knew what days businesses etc. would be closed. I highly recommend Shannon at Down Under Endeavours.

My experience with them was I felt we "barely made it" - and this was mostly due to the…read moreunreliability of the land travel component of the trip. The driver did not show up for pickup at the airport and when contact was eventually made thru an airport worker phone, said I should install the local SIM to communicate with him. Traveling is already a headache without any irregularities; you definitely don't need stuff like this to make it even more difficult

Very professional, helpful, and understanding staff. They went above and beyond to help me save a…read morecouple hundred dollars on my ticket to India on a short notice. The owner himself took the time to explain the answers to my questions. The agent that helped me find the very good price on a ticket to India during the peak time, he made sure that all my questions answered and gave me his contact information for any further questions that may arise. The best place to shop if you looking for any tickets on a short notice, hackle free prices and, professionals that genuinely care about customer service.

DON'T GO HERE! Sent my passport in to get a visa to Vietnam, it took over a month. Kyle told us it…read morewould be about a week and whenever we called he wasn't in his office. ON TOP OF THAT...he lost my passport and didn't even refund or make me satisfied in anyway. So I had to travel three hours out my current location to get a new passport and pay extra because it was getting close to my flight date and I still didn't have a passport.

BUYER BEWARE!!!! Today, I received a call from the "loss prevention" national office of Office…read moreDepot. They were warning me of a possible identity/credit card theft, using my credit card number, to make a $249.99 purchase of a Barnes and Noble Nook and have it delivered to their business. I live in Ohio. I have never dealt with this company in my life. I have not visited Chicago since 2005. About one hour after receiving the call, I received an email stating that my card had purchased the above item, but that it was going to be sent to Nguyen Travel aka AZA Travel at 5027 North Broadway, Chicago, Il 60640. I was able to find the telephone number of this business and called them to ask if they could confirm that someone in the company ordered this item from Office Depot. Little did I know, I was speaking to the owner. After putting me on hold for about 3 minutes he confirmed that someone in his company had purchased the "Nook." Someone in this company committed a criminal act and used my identity to do it. All I can say is...Buyer Beware!!!!