Wow! they did not have what I wanted, but they went out of their way to find it and order it. In a…read morecouple days, I had a beautiful leather bag and for a very reasonable price.

Deceptive drop shipper…read more My experience was very similar to reviewer "Mc M"'s below. I placed an order with their online storefront, which claimed that the carryon pack was in stock. I assumed that their physical presence meant that they really had it in stock. After a week of no email responses, I called and they blamed the delay on the manufacturer, but were very insistent that it would arrive by my travel date. It finally shipped from the manufacturer nearly a month later, despite my request to cancel the order. Fortunately I was able to refuse delivery and get my credit card to issue a refund, but not before I received angry voicemails from the owner.

GREAT EXPERIENCE AND GREAT VALUE…read more I saw the Tumi duffle on their website but I was about to leave town 5 days later on a Monday (they are in Minesota and I am in California). On a wednesday night I emailed Luggage Pro asking them if it is possible to expedite shipping to me. Jodi responded the next day that it is possible if I place the order quickly. I paid and the item was overnight by fedex to me and arrived the next day. Great service is demonstrated by how prompt the business responds to customer inquiry and ensure that the merchandise get to their customers in time. Not only I received the merchandise in time promised, I also got a great price and a discount amount to use in future purchase. Highly recommend Luggage Pro.

Great experience. Ordered a Briggs and Riley bag that was unavailable on their website. It arrived…read morequickly, with great communication via email tracking. I had thought perhaps I would want a different size and decided to return it. The customer service was prompt and a prepaid shipping label was sent. Upon more thought, I decided to keep the bag and have used it on a trip recently. Absolutely love it. Is the large cargo backpack by Briggs and Riley. Jodi in customer service was prompt and very kind when I had thought I wanted to return it. I highly recommend this company

I am a huge Samsonite fan. The luggage that I brought with me on this trip is a Samsonite and is…read moreprobably two decades old. The fabric has seen better days, as has its handle. It has been replaced with, you guessed it, another Samsonite luggage. I am in search of a carry-on, rolling computer bag. My trusty one that I have been using for a decade no longer fits in the overhead compartment on Air Canada's aircraft travelling to and from the States. I need something smaller, but I am perfectly fine using my backpack these days. I saw this Samsonite store at Eagan Outlet Mall. I had never stepped foot in it. I decided to pay it a visit. I walked in and a European-designed set of luggage greeted me. The small one looked adorable. I rolled it around and it was incredibly lightweight that required little effort to move it. A man approached me and asked if I had any questions. I launched into one. I was looking for a computer rolling bag and wondered if he had any. He had two and led me over to them. One had two wheels and was rather large. The other was smaller with four wheels. I loved the smaller one more. His counterpart, who is his manager, pointed out some bags that were designed for women and had wheels. He showed one of them and it looked hideous. It looked like a handbag on steroids with two wheels. What caught my attention were the travel accessories. I liked the Disney tags and got a Minnie Mouse one. I also got a spinner strap that clips on to your luggage and secures your second bag. The best part of this visit was the conversation. The man asked where I was from. I said Toronto. It was interesting that the woman couldn't tell whether I was Canadian or American. She asked. I said the former. I have always felt that it's straightforward figuring out that I'm Canadian. I don't talk like a Minnesotan unless I am mimicking it. However, I am so comfortable being in this state because I used to live here. I can see why she couldn't tell. I let them know that I used to live in Rochester, which made both of them open up. They both live in Rochester. The woman used to live across from where I used to work. The man lived in Owatonna before settling in Rochester. I don't find it weird driving an hour between Rochester and Eagan for work. It's similar to my driving between Markham and Mississauga for work before the pandemic. Perhaps as I get older, connections with and stories from people make me happy. I enjoyed hearing how she and her then boyfriend drove from Rochester to Niagara Falls for the first time. She loved the charm of that city, but her cheap boyfriend found the food at McDonald's so expensive. "Are you still with him?" I asked her. "Unfortunately, yes, depending on your point of view," she said. We all cracked up! If you check in on the Yelp app and you spend $200 or more, you get $20 off. That's not bad if you get the largest piece of luggage in the store. Everything was discounted, including the two accessories that I was purchasing. I paid using a credit card. Their payment kiosk accepts tap, swipe, and chip insertion. I did tap and it works fine. They both let me know that they expect more roller computer bags down the road. Due to supply chain issues, there is a delay. I was okay with it and thanked them both for showing me what they have. There is more selection at this store than at the ones that I have frequented in Canada. They were happy to hear it. The woman told me to stay warm, as the Twin Cities is currently going through a cold snap. The man said that it's probably warmer in Toronto, but the weather right now is comparable to Winnipeg. I let him know that I used to live in Winnipeg. It was where I learned how to plug in my car on cold nights, which made them both laugh and appreciate that I am a fairly well-travelled person. I appreciated that he used to work at FedEx and knew that Canada has postal codes. I signed up to be on Samsonite's mailing list, so he made sure that he didn't ask me for my ZIP code. I was pleased with my cool purchases and how friendly both staff members were. I had an enjoyable shopping experience and chat. I'd return again in hopes of finding a decent computer bag with spinner wheels. (492)

Beware of Clearance items, they are final sale, not returnable. EVEN if you find they are…read moredefective. We purchased an electrical plug converter for a trip and when we unfolded the prongs when we got to Europe, the prongs were both defective, the metal ends detached from their posts. The thing was unusable. In addition, if the metal tips had still been on the prongs (only loose, not fallen off yet) and we plugged it in to an outlet, the metal tips could have remained in the outlet when we unplugged! That could have been a disaster. The store refused to accept a return, even of a defective Clearance item, citing that we knew when we bought them that they were not returnable, that they had no way of knowing if an unopened packaged item was defective, etc. My guess is that the Clearance items are things that they already know have a problem and they just want to get rid of them, take your money, no returns accepted. If an item is packaged so that you cannot test it out, don't buy. My trust in Samsonite is destroyed.

J.W. Hulme and I have a long and sorted relationship. I did business there for several years until…read morethey started outsourcing to China. Apparently they recognized that they were losing business by removing their manufacturing from the US. Now I'm back, because they have been offering items made in the US albeit, I don't know if they are being made in Minnesota. For myself, I am a bit of a purse snob. I have several vintage Coach and D&B purses from my mother's youth. However, I exclusively purchase French made Longchamps and American made J.W.Hulmes. I get loads of compliments on my Hulme bags. Most are reminiscent of New York City made Coach bags. They are heirloom items. I purchased my first Longchamp 17 years ago and they came with a "key leash." I prevents my keys from sinking to the bottom of my purse and stops me from panicking if I can't locate them immediately. Now J W Hulme's American made purses have a key leash. Hopefully, they are visible in the photo I've posted. Not only are they offering American made leather products, but they are offering clothing and accessories. They usually state in their catalog where the item is made. I started purchasing the majority of my Christmas and birthday gifts again at J.W. Hulme. I like that they're offering other things. It gives me more to chose from when it comes to presents. I am not going into their retail shop, as my first experience was less than pleasant. I'm very pleased to exclusively purchase from the catalog. I bought one small, "imported" purse for my stepdaughter. I didn't want to spend a fortune on the item, because I wasn't sure she'd appreciate purses yet. It was made in China. She loved the purse so much, that it fell apart within a couple of months. Stick with the America, British or even Mexican made products from this retailer and you'll be pleased. I pray that they are employing those fine leather artists here in Minnesota.

This was a beautiful company that committed suicide. I interviewed for a position and was told the…read morenew owner's idea to stop local production and farm out everything. Ha! It was so pathetically stupid. They had no idea what they're once glorious brand stood for. They failed our community.

Flew in here from Chicago after a 12 hour work day. Riley told me new wheels would be $25. I was…read morevery sad because I thought that was part of the warranty with the bag. It turns out one wheel got rusty & stuck with me lugging it through the snow in the winter and he wasn't able to get me a full set so he gave me the other wheel for free. That was very much appreciated on my low salary. Thank you Riley.

Let me just start with the fact that I love Filson. The main problem is that I simply can't afford…read morealmost anything that they sell. I wasn't sure what I would find going into the Filson Outlet, considering that most everything that they have is very high quality, and rarely discounted. Upon entering the store, I noticed many many items that I had wanted from the previous season on the shelves. Not only that, they were discounted VERY steeply. I got a couple of vests for around $40 each, and also got a jacket that was made for a special event as a "Thank You" give-away to the people who put on the event. I was told only 15 were ever made, and I got one of them. I have seen similar items from Filson go for $300-$500 and I paid $80. I was truly like a kid in a candy store. This is not a typical outlet store with odd-ball items, and strange colors. Sure there is some of that, but much of what this store is selling is still very much in, and is the same quality as any other Filson Product. They do not make discount clothing, this store is mostly closeouts and a handful of factory seconds. The only downside is that they did not have hardly any bags, and the bags that they did have were not nearly as significantly discounted as the clothing. This doesn't come as a surprise to me because they are known for their bags. The salesperson sold me that sometimes it's the other way around, they have tons of bags and very few clothes. The sale people were also very nice and helpful. If you are a Filson fan, you will not be disappointed!!

A guy named "Kong" helped me and he was great. The rest of the guys workign the day I was there…read more(around the 2nd of January) literally sucked. It's almost like, if you do NOT fit a fly fishing, age appropriate prototype, you are not worthy of actually being in that store. Time for a reality check guys, you need to learn more about retail service. Kong would probably agree because he was leagues above them. That being said, holy SHIT is this the way to shop Filson. Heavy discounts, well stocked. Enjoy, filson fans!

I spotted Baggalini as I stepped off a slidewalk near gate G15 in MSP's Terminal 1. I'm not sure…read morewho's buying luggage when you're already in the airport but I have to assume that there's some sort of market for it. They also sell handbags, backpacks, messenger bags, wallets and even some clothing accessories. It's priced at retail, so you'll definitely find deals online instead. But if you're looking for a bag or you need to burn off a few dollars before getting onto your plane, this is a spot to do that. [Review 10645 overall, 413 of 2019.]