I do not recommend using Traveling Teams. We ended up being booked in a hotel that was 45 minutes away from the fields where our team was playing, which completely defeated the purpose of using their service for convenience and coordination. When I called to ask about possible flexibility with dates or hotel options closer to the fields, the representative was extremely rude from the start. I stayed calm and simply tried to understand what options might be available, but the conversation only became more confrontational. When I asked to speak with a manager or requested the representative's name, they hung up on me. I called back, was connected to the same person, politely asked again for the manager's name or escalation path, and they hung up a second time. Mistakes happen, but the way the situation was handled and the lack of professionalism was incredibly disappointing. read more

They don't deserve one star. Multiple bad experiences including unauthorized charges for hotel rooms and overcharges. They have been less than truthful about refunding unauthorized charges. It takes multiple phone calls and here I am 3 month later trying to get my money back. read more

Drove from Connecticut to Nashville for a softball tournament, only to find that my reservation had been cancelled three days before. I received no notification, the hotel blamed the travel company, the travel company blamed the hotel. I was told I would be contacted by a manager from this travel company. I have heard nothing. I called them again, and was told it was escalated to a manager, and they would contact me when the issue was resolved. Seriously? A manager should have contacted me immediately and let me know they were attempting to figure out what happened, and where things broke down. Luckily I was able to secure accommodations at a different hotel, as the one where my daughter's team was booked had no availability. My daughter could not stay with her team and was missing out on the bonding experience. When I saw the first 10 yelp reviews for this company my only surprise was the one 5 star review. I can only assume it was made by an employee, because anyone else who has dealt with them directly has posted 1 star. That 1 star was only because zero or negative numbers are not an option. My next complaint is to the Better Business Bureau. read more

I don't think they deserve one star, but it won't let me have 0. They advertise the hotel room rate as one amount, demand a deposit per night, then you arrive at the hotel and they tell you the rate is lower and they didn't recieve a deposit from Traveling Teams. TT is pocketing approx $40/night. When you call them, they say it is a booking fee. Traveler beware. I wonder if the host clubs know this, maybe they do, maybe they are getting a kickback. I just know they made $800 off my daughters team last weekend. Three teams from our club, $2400. ​ read more

Do not use! Always always just book directly with the hotel. We ended up paying over $500 more for our room stay vs our teammates who booked directly. There are absolutely no benefits to using this service. read more

Do not ever attend a soccer, basketball, baseball or football tournament that this travel agency is partnering with. They force you to stay to play then they double the price for your stay and do not allow you to book through anyone else to count toward your stay to play. It is very very unethical and horrible business practice. If there is a positive review with them 1. the person didn't check any other pricing of the hotel they stayed or 2. They are a relative!!! STAY FAR FAR FAR AWAY!!!!!!Notify your CLUB Teams TO AVOID TOURNAMENTS ASSOCIATED With THEM AT ALL COST. read more

Make sure to read and uncheck their $14.95 service and protection plan if you don't want it!! This organization automatically has their boxed check, you get charged a "deposit" that is most likely kept by them and not an incidental charge the actual hotels have on file. Very interesting how they conduct business, makes sense why they have terrible reviews- hopefully large tournaments/organizations review their partnerships after conducting any surveys. Anyway, upon talking to a supervisor, this is all he could provide. read more

Traveling Teams - Zoom all the way in and the box is checked automatically, very sneaky of them. - Travel Services Near Me - Northville, Michigan

They run this scam with soccer tournaments where you are supposed to use a soecific hitel to olay in the tournament. The "discounted" rates were $25-35 nore per nigjt than just booking direct with the exact same hotel. This cimoany much like the tournaments they help promote are a scam and they dont even hide the fact. read more

How is are these scammers in businesses?? They charge your sports team a $100 fee to book a hotel for you and they require 10 bookings yo "secure the room" that's $1000 for something anyone can do on their own!! read more

I'd avoid a tournament or sporting event that you have to pay this company to stay in a hotel. Vegas tournament we're attending generates $34million for local economy, except this business that is located on the other side of the country. TravelingTeams is a 3rd party that makes money off sporting events of kids. They have ZERO involvement with the actual stay or visit to these sporting events. Majority of 5 star reviews are from people that are located near the business address. Travelling Teams invoice statements did not reflect the correct billing. This is why people say USA soccer is a pay to play system and it is because this tournament is only accessible if you stay at certain hotels that TravelingTeams manages. We were forced to stay at the Luxor, which was one of the most disgusting hotel rooms I've ever stayed in. read more

The fact that this company is still in business is mind blowing. The fact that any tournament director feels that this is the right option to FORCE teams to use them is beyond comprehension. Read all the reviews to see. Maybe in 2018 (the last time they had anything above a 1-star review) they handled things well, but it is not the case any longer. This organization is a sham - forcing higher hotel rates on you than what individuals can find on their own, providing false information throughout the process, taking a deposit that they aren't passing to the hotel, not refunding the deposit when you cancel even when you cancel within their guidelines, etc etc. I could go on and on for DAYS. Stay-to-plays are always questionable to begin with (in my opinion), but at least if you are going to do it, use an organization with a good reputation instead of forcing such a crappy service on teams. read more

Money grabbers. Can't blame em since the big overseers of youth sports give em money Double charged by our hotel for softball in Lancaster. This outfit was notified and never got back to me, as they assured me they would. Ended up disputing the fraudulent 600 dollar charge and had it returned. read more

What a scam! Fees and more fees. The tournament our team is playing in gave us no other option but to stay in a crappy hotel at almost $300 a night because they used Traveling Teams. After all the fees and the inflated daily rate, we could have stayed at a much nicer 4-5 star hotel and resort nearby. Instead our adult family with teens is sharing 2 full/double beds the whole weekend and barely sleeping. read more

Horrible!! They really deserve 0 stars. Our group arrived at the hotel to find out our reservations were sent in for the wrong day and they were now sold out. We had nowhere to go and were promised a refund within 5 days. Welp it's been 20 DAYS!!!! and still nothing. I'm taking legal action and disputing with the bank. Please do yourself a favor and stay far away from booking with this company read more

PSA: If you've ever had a Stay To Play tournament\showcase use Traveling Teams to secure hotel rooms and the showcase cancelled your division - be sure to stay on this company. They charged a $79.95 "deposit" from each of our families. When our division got canceled i called and asked if all of our hotel rooms would be cancelled and they confirmed they would. I would have never noticed, but a dad on our team noticed that they never refunded the $79.95. So I called to inquire about it - they were not going to refund it - they were 100% just hoping that people didn't notice. EACH family had to call to request their refund, I could not just request it being team manager fie the whole team. When they refunded they only refunded $66.00 - they tried to keep the $13.95 as a cancellation fee...... so I had to call again and argue that they canceled our division - we did not just cancel going to the showcase. This company is extremely shady and I have never dealt with anything like it in my 9 years of managing multiple hockey teams. If a showcase or tournament uses this - totally look into opting out of the stay to play - I will be for sure. I hate shady! read more

Took reservations and charged cards for 2 different tournaments. Got to hotels and had to pay again! Cannot get our money back!

WORST COMPANY! Booked through them for basketball tournament and, as others have mentioned, was charged twice. Paid a deposit then charged full amount upon arrival to the hotel. Hotel couldn't rectify & this company made no attempt to rectify. Would avoid at all costs. read more

The company is NOT user friendly. They charge you $30+ a night and if you go with the hotels they usually have listed they are crap. I do research before going to any place to make sure we are staying somewhere good. I don't think they do their research before offering QUALITY HOTELS. One tournament they sold the requested hotel out from under our team after I did the research to get all the information to them. They then didn't get our booking link to the next hotel and we were stuck waiting until the LAST day to book. Thank goodness for our hotel sales manager was super helpful but if you try to get a hold of someone at 3 on a Friday afternoon, good luck. On the most recent tournament they told me the hotel didn't have availability but the hotel manager said they had plenty. I don't think they want to do their own job but want to charge a ridiculous "fee" for doing NOTHING! Tournament directors! PLEASE PLEASE DON'T USE THIS COMPANY FOR HOTELS! All parents want to do is support their kids teams and Enjoy it, not be charged an arm and a leg extra fee on top of hotel rates. read more

Absolutely terrible! Buyout for the tournament is $2200.00. Yes twenty-two hundred dollars. To make matters worse, Traveling Teams is charging $42 more per night than the public on-line rate. Not even a group rate. Just imagine what rate TT is paying and then charging teams even more than regular rates. Shame on tournament directors/decision makers that take a cut of the money and contract with TT. Shameful! read more

Pathetic. Complaint #1 ... We are forced to use these clowns because of a tournament kick back to perfect game. Unless we book X% of rooms through them, our kids can't play. I wonder how much money @perfectgame is getting. 2) our coach has been trying to book hotels for a july 1st tournament for almost two months. No response, then when they do respond it is somebody will get back to you. We literally had to reach out to the TD to reach out to travel teams to get some traction. Our club has 5 teams going. That's almost 75 rooms. + or - .... I'm passed that they are using extortion to mKe us use traveling teams pathetic service. I would encourage every parent to leave a negative post as long as they continue to use those business practices. Getting a team reservation and group rate is easy and you end up getting the same deal, but at a better price because you are not paying those jokers to do a job my 15 year old could do on his own using Expedia or Google. read more

This company is trash. I would give zero stars if possible. They completely inflated the prices for the Soccer tournament in Vegas. Their customer service is atrocious and they will allow you to pay an exempt fee of $750 to not have to use them to book. I would highly recommend this action because they are complete trash. Our coach had to pull our team out of the tournament due to the price gouging this company was charging for hotel rooms. Pretty bad when we can get better rates on a generic hotel website. Not sure how much the Tournament is getting kick back to force teams to use this company but it is ridiculous. I hope this business goes completely under. Just take a look at their reviews, it says a lot about a company!!!! Complete Trash!!! read more

This business is a racket. They contract with hotels to force players to "stay to play." We needed only a one-night stay were forced to pay for two because of the terms our club established with this business. Their customer service treated us rudely. Tell your club NOT to use this service if possible--it's a rip off. read more

Terrible platform and completely unnecessary entity. It's easier to just talk directly with the hotel if you have questions. I've received 3 different answers to the same question. And 3 of 4 reps that I talked with didn't know an answer and didn't even try to find out. The background chatter is ridiculously loud and the service is very subpar. Will look for tournaments that do not use TT in the future. read more

I always thought Traveling Teams would at least check what hotels they are letting teams book at the prices they charge. I usually book on my own and do my own research but this was gonna be my last time in Colorado and I booked through Traveling Teams with our team. BIG mistake. It was a hotel of horrors. No real breakfast, I was itchy all night using the bed linens, and the lobby and elevator smelled like sewage. Jeeze read more

If zero stars was a possibility that is what I would give. This company is a complete rip off. They prey on youth sports to make their money. They offer no value to teams. Beware if the tournament you are attending has a "stay and play" policy. You will be ripped off, lied to and given absolute poor customer service. I feel this company borders on extortion. When you contact them they tell you lies then deny that they ever spoke to you. I spoke with a person named Carter who lied to me and did nothing to help resolve my issue then proceeded to deny ever speaking with me. Next I spoke with Justin who also did nothing to resolve my issue and passed me off to another person that did nothing. Until teams boycott tournaments that have this policy nothing will change. read more

We reserved two nights at a Holiday Inn Express through these people. With one week to go before the tournament the schedule changed and we didn't need to arrive so early so we only needed a room for one night. We called and emailed travel teams and they assured us via email that we only had one night reserved. we were still billed for two nights by Holiday Inn, contacted Travel teams and they say we only Should have been billed for one night. Holiday inn says we were a "no-show" and won't refund the money. We are out $134. Will never do this again! read more

I would give zero if I could. Overpriced crappy hotels and lousy if any customer service.

Where to begin?! first off, the deposit they charge isn't going to the actual hotel! The room selection versus the rates and horrendous, you're better off going through Hotels.com! I see no worthy value of using traveling teams only to force you to use their service for youth sports. read more

Do not use Traveling Teams! Sadly we had no choice because the organization over us says we have to or we are out of the tournament. This travel agency is anything but that. They don't do anything except overcharge for hotel rooms. Knowing that the overcharging happened last year, I asked from the first day I contacted them about the cost. It has now been two months-and I have received no answer about that question. After talking to the hotel about what portion of the money they get, we verified the overcharging. I don't begrudge a business making a profit, but we should at least get some decent customer service out of the deal. So, overcharging, no customer service, slow response time, and an incredibly inefficient and ineffective way of dealing with the hotels makes Traveling Teams the absolutely wrong place to do business with. read more

My husband just paid over $600 for 4 nights in a hotel Traveling Teams set up for our team in order to satisfy the room block requirement of a stay to play tournament. A more accurate title would be "pay to play". This is such a rip off! We are 45 minutes from the park where we will play and must negotiate Atlanta traffic! Are you kidding me?! This hotel is not anywhere I would EVER stay. Let me reiterate, NEVER would I book this place on my worst day on my last dime. If I could have our money refunded, we would leave and check in elsewhere. I would prefer to pay the penalty than give more money to Traveling Teams and stay in a cheap, shady hotel. ALSO, we have been waiting weeks for a refund of a deposit for a tournament we chose not to attend. Evidently it takes a month for a refund. We waited 2 weeks and received nothing then were told it takes 15-20 days to cut a check and that's with a "rush" placed on the request. I find these business practices antiquated and unacceptable. read more

I had to give them 1 star because there is no place to put 0 stars. Went to check into my hotel after playing softball all day, 11:30 pm, to be told that my room was cancelled. I had the confirmation number. The hotel could care less. I had no where to stay. Contacted Travel teams, they call me back while I'm at the next days games, they told me a manager would contact me back, well you guessed it NO call! The rep I spoke to blamed the hotel the hotel blamed traveling teams. I still had no where to go and it's a 2 hour drive back to my hometown. Unbelievable! This stay to play is a scam! Do your own research get your own hotel! read more

One star is a much higher rating than this business deserves. Easily the biggest joke of a business I have ever seen. Their sales team is terrible - they dropped the ball multiple times, switched contacts 3 times without communicating and then the manager flat out lied to me to cover her butt. There is an utter lack of accountability and even less customer service. Do yourself a favor and avoid them at all costs. Decent properties have stopped working with them, so their hotel selection is overpriced and subpar. In 9 years of booking hotel blocks for a travel ball organization the ONLY issues we've ever had is with Traveling Teams. RUN AWAY from this unprofessional business. read more

I would NOT recommend this to any type of traveling sports group. We were booked with this company for two nights for a baseball tournament in April. The tournament was canceled due to weather. Traveling Teams and the hotel booked my family for one nights stay and still charged us! We are still not refunded and dealt with very poor customer service. Those families who booked independently were refunded immediately. read more

Nope. Don't buy it. Here's what I think traveling teams does. They book group rates which can be done by anyone with a group. The deposit that is paid to traveling teams is the markup that is kept as a few and the remainder paid to the hotel is the genuine hotel cost. On top of that the hotel compensates Traveling Teams for being a travel agent. It is simply a money maker which is fine, that is the intention of a business. While it is not your fault it is mandatory to use Traveling Teams it is the fault of the tournament organization and when there are no hotels left or only the most expensive or horrible ones you are still forced to use the organization and you are told next time book earlier. That doesn't seem a business built on customer service. And for the record, I have yet to find a hotel representative who sings the praises of Traveling Teams either. read more

Absolutely one of the biggest scams I have seen in the travel ball circle. An employee actually admitted that they do not fully disclose cancelation policies on the travel confirmation document provided to you when you reserve the room thru Traveling Teams. This essentially creates a situation that forces the customer to purchase the travel insurance. I was on hold for 30 minutes with the company to cancel a reservation due to a tournament cancelation and was told I could not cancel and a team or event manager would have to contact Traveling Teams and that we would still not be eligible for a full refund since the decision to cancel the tournament was past the online cancelation date per Traveling Teams policy. I would hope that tournament organizers and travel team coaches would reconsider playing in the "stay to play" tournaments to prevent the parents from potentially being defrauded out of hundreds of dollars in hotel reservations. read more

We travel at least twice a year with a soccer team. This is the first time we were forced to use a booking service in order to be able to register for a tournament. I'm sure the club that is hosting the tournament gets a portion of what is spent, and that's not necessarily an issue for me. What is an issue, is lack of response, incorrect reservations and charging more than what we could have received on our own. When I first inquired about a block of rooms and gave them how many we needed, we had 48 hours to complete the bookings or we would lose the rooms. That's not much time, considering the tournament was 4 weeks out. I asked the day before the deadline for a one day extension.... and was told very matter of factly, "No, the rooms will be released tomorrow if not booked". Over the course of the next couple of weeks, emails and phone calls would go un-answered for more than at least a day, if I was lucky enough to hear back. Sometimes I didn't even get a response. I made my reservations over the phone with Traveling Teams. When I received the confirmation, I realized they put incorrect dates, so I called and sent an email to get this corrected. Nobody responded for two days, even after I sent follow up emails about this. By the time they got back with me, the room I needed was not available! How is it not available if we had this block 4 weeks in advance and we're still a week and a half away?? Again, not much help from them, just another matter of fact answer of "well it's not available any more." I had to settle for a room that really didn't work for us. Lastly, after being the travel organizer/coach for the team over the years, every single time (20+) my rooms have been comped or at least given a 50% discount for being the organizer. This is common practice for hotels. Not with Traveling Teams. They want you to spend more, not save. Our hotel rooms were $14.00 more per night going through Traveling Teams than what I was quoted directly from the hotel while I was doing my research. If you are forced to use Traveling Teams, as we were, I hope you have better luck than we did. If you are a tournament director and host a stay to play event, I suggest using a different service. If we see a tournament and it's a stay to play event using Traveling Teams, we will not register. read more

Traveling Teams is a middle man looking to profit from youth sports; they do not provide any value to parents. Group hotel rates can be booked by anyone so this is not a benefit exclusive to travel agents like Traveling Teams. They booked a hotel for my son's U12 soccer team at a hotel with a pool undergoing renovations. If Traveling Teams was half decent at doing their job then they would have known this and not booked this hotel for a team of 11 year old boys. I called the hotel myself and that's how we found out the pool was not open and we had to request a hotel change with Traveling Teams. So we had to pay extra to use your service and we had to do our own leg work - tell me again what value you provide? You exist to be the middle man and charge parents more so our children can play youth sports - simple as that. You bring zero value. read more

Traveling Teams is one of the worst run hotel middle men ever. They charge so much more and are terrible to work with. They rarely respond to requests, so many hotels don't want to work with them because they are so difficult to deal with and they don't keep their word. We were told we would have hotel rooms in 24-48 hours. It has now been 3 weeks and we haven't heard a thing. Even the management isn't helpful. Do not use! read more

I would the give the company a 0 if I could. Agree with previous posts. There is no reason to use Traveling teams. The company does not provide any added value. You can always get a better hotel rate, in our team's case, we could have saved $25 per night. The hotels they have agreements with, I would never stay at. There is a lot of fine print about canceling a reservation. When you book, they add $6 insurance fee. Ridiculous! Hotels allow guests to cancel reservations up to 24 hours in advance of arrival, no questions asked. There was also a 2 night required minimum again, ridiculous. Also, In the event of a full reservation cancellation a $35 cancellation fee will apply unless you purchased the Service and Protection plan or your team is not attending the tournament. Tell me how this adds value? It is much cheaper and so much easier to book directly with a hotel. Don't understand how this company is in business. read more

Our team was directed to use Traveling Teams by the soccer tournament organizers. Here are the reasons why you should NOT use this company, even if there is a fee involved by doing so: - You can usually get cheaper rates (by at least $15-20/night) at the same hotel by booking directly. Traveling Teams does not include taxes, etc., in the rates they quote (unlike other travel sites). - Hotels often allow guests to cancel reservations up to 24 hours in advance of arrival, regardless of reason. Traveling Teams will lock you in for 30 days in advance; if you cancel after that deadline you have to pay a penalty fee ($35 for us). Exceptions are (supposedly) given for player injury and disbanded teams. - Traveling Teams will penalize you if 30% of your team cancels their reservations within 30 days of arrival. Such strict non-cancellation rules are typical when rates are seriously discounted. As noted earlier, there is no discount and the rates can be significantly higher. - You can likely find hotels that are just as nice (if not nicer) that are (a) closer to the fields, (b) $50-70/night cheaper (c) have more relaxed cancellation fees. - Their customer service is MIA. By the way, I noticed that the owner/manager of the company has the same message that she cuts and pastes in response to all negative reviews. We'll see if she does the same here. read more