Holy Moly, where to even begin. So, typically, my wife and I were the ones scrambling to find deals on living social/Groupon/google hacking, etc., but no longer! TravelStore in Pasadena set us up within our budget on the dates WE wanted, with flight & hotel, all located within reasonable distance of what we wanted to do/see. Both hotel locations were ideally located and beautiful (royal park hotel of London, and Marriott - Champ de elysees, Paris), with access to public transportation and within walking distance of must-see/do attractions. We were given custom-made travel tags, a list of nearby restaurants, attractions, and even maps of the cities. Oh, and we got shuttle service from airport to hotel and vice versa. Absolutely wonderful, and we're already planning dates for our next year's trip, and you know we'll be going through them again, and probably every trip going forward. Special shout out to Suzannah, she's the best. She went out of the way to help us, even off hours! Needless to say, this is how we will be arranging travel from now on! Thanks, TravelStore Pasadena, this was one of the best trip of our lives!!! read more

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Catherine Adde, at the Pasadena Travel Store is fantastic!! We are new parents, and she helped us book two, baby friendly vacations that included childcare. (Not an easy task if you are on a budget.) She was very knowledgeable about the climate, as well as how busy the resorts would be during any time of the year. We will use her again, and I highly recommend her! read more

This my second experience with Susannah Tomlin at the Travel Store. She has done a phenomenal job at making us happy, she goes above and beyond with all of our plan's and knows what she's doing. She took us to Hawaii on our first trip and she had a great surprise for us when we got there, she did it all flawlessly from flights to hotel's it was wonderful. We can hardly wait to see what happens on this trip. Thank you Susannah and the Travel Store. read more

Booked a surprise birthday trip to San Francisco with Susannah. Everything went as planned. We stayed at a great hotel on Nob Hill (Scarlet Huntington). We were very happy with the trip and our room. Everything we were promised was there and happened. Very pleased. read more

I pray this is going to the right channel i want to say that my travel agent Patti Whitney is a very respectfull and honestly 1 of the most kind hearts i have ever talked to she has the best spirit always makes everything smoothe and is on top of her game she really loves her jobb and that makes everything alright. In these times we are in we need more agents like patti i really do look at her more like a real friend thanks she is the best read more

Catherine Adde is amazing! She planned our trip to Japan and we couldn't have done it without her. Everything was well organized and put together... we even received a gift upon our arrival. Even with the internet, it really helps to have someone who has contacts and connections around the globe to help you plan your next adventure! read more

Maral was amazing!! I wanted to book our honeymoon in Bora Bora, and started doing some research myself, but honestly was completely lost. I tried using websites, but they just didn't give the full picture of what was out there. So I contacted the TravelStore, and Maral was so helpful! She patiently answered all my million and a half questions, and booked us the best hotel for a good price (I looked around online and couldn't find a better price than what we got). She also helped with booking excursions while we were there and scheduling everything so that we had a nice relaxing time. Our hotel was BEAUTIFUL. We had an end-of-pontoon "hut" in crystal blue waters. You can jump off the dock of your room to swim in the warm clear waters. All the Bora Bora locals were nice and eager to tell you about their island's history. All the tours had personal touches to them, from taking us to their home for a great meal, showing us their family's house, etc. It was just a wonderful time and we are so grateful to have had Maral help us through the process! read more

I just returned from a trip to Kauai and Michelle Bokermann Enriquez did all the arrangements for me. I could not be happier on how the trip went. Every detail was covered and Michelle was able to do changes with no problems. I will be using the Travel Store for all my trips. read more

Heidi Hoehn is a phenomenal resource for European travel. Heidi planned our 3 week honeymoon in Italy and our month long excursion across Europe! Her knowledge of the Europe is impressive! I am going to use Heidi for all my European adventures. 5 stars for sure! read more

My girlfriend and I are seasoned travelers. We recently booked a Carnival Cruise to the Western Caribbean through Maral with the Travel Store. This was our first time using the Travel Store. Maral was very helpful and accommodating. She also provided us with information on a tour company that offers shore excursions which are often a better value than those offered through the cruise. After we booked our cruise, Carnival dropped their fares on a few occasions. I suspect this was due to recent negative news because 2 of their ships recently suffered mechanical problems. Maral contacted Carnival on a few occasions and helped to get us a nice price reduction of a few hundred dollars! Going forward, we will definitely be using Maral as our official travel agent. We highly recommend her services. read more

Maral Nazarian is the best travel agent ever!!!! She has planned my family vacations for the past 5 years and I don't know how she does it, but they keep getting more and more awesome! She has planned trips to Cancun, Miami, Hawaii and most recently, France, along with countless local beautiful quick getaways and I have never been anything but thrilled with the entire travel experience! She arranges everything from A to Z and has a gift of customizing the trip to my needs and makes travel effortless and highly enjoyable! I would go anywhere in the world at Maral's suggestion and with her planning! Thank you Maral for helping me make great memories with my children every summer to last them a lifetime! read more

I had meet with Michelle today to help with my travel needs She had some great ideas and suggestions to help with out group trip both on pricing and quality of rooms. I would highly recommend her to any of my friends. Thanks Michelle Russell Hollinhurst read more

Egypt Vacation: Luxury Trip, Pyramids, Abu Simbel, Sailing The Nile River, Perfume Making, Luxor, Red Sea, Bazaar's, Culture & History We were a group of 17 family and friends who had high expectations for this trip. We had a great experience with Travel Store planning our trip to Egypt. Maha Rezkalla was amazing. Her experience with the region and the small details that she paid attention to made our trip absolutely perfect, not one problem. Every point of contact, from the guides to luggage assistance was on time and extremely professional. Our arrival was easy because we were met in the Cairo airport by this travel team's representatives who took care of all visas and brought us to our hotel where we met our guide for our journey. We can't say enough wonderful things about our guide. He was knowledgable and enthusiastic about the antiquities we were seeing from the Pyramids in the North to all of the many spectacular temples and tombs we visited as we moved our way to the southern boarder of the country. But he was also open to questions about life today in Egypt and we very much enjoyed learning more about the Egyptian culture. A trip of a lifetime. Our expectations were met and exceeded! I would recommend the Travel Store team to anyone, without the slightest bit of concern. The best I have ever used. read more

Having grown up traveling, I didn't understand the point of hiring someone to help me plan travel until I met Aimee Weinstein. Her breadth of knowledge and passion for travel are unmatched. She is always willing to go the extra mile to make sure that every detail of your trip is perfect and will let you know about little gems you would never have found otherwise. I recommend her with great enthusiasm. read more

I love Michelle Bokermann-Enriquez at the TravelStore! She travels a lot, so she has a lot of knowledge about a variety of countries, hotels, and cruises. I am completely comfortable taking her trip advice, and she will definitely point you in the right direction. Plus, she has a sweet, bubbly personality and is fun to be around. I highly recommend her! read more

We had a terrific experience with Catherine Adde at the Pasadena TravelStore. We went to her to book an 11-day tour of Austria and Switzerland and add on an extra week in Switzerland. Over the next several months we added homestay visits with 2 sets of friends in Holland plus hotel time in Amsterdam, and an extra week in Switzerland with relatives, 2 days with other friends in Germany,then a week in D.C. on the way home involving 2 different locations. We ended up with 35 days including a tour and stays with 5 sets of friends. *Whew* Catherine worked out every detail giving us good suggestions and finding the best prices as the trip expanded. And--there was not one glitch along the rather-complicated way! We highly recommend Catherine to you to book your next trip. read more

Always wanted to go on an Alaskan cruise but got overwhelmed doing it myself! Thankfully I called Susannah Tomlin at Travel store!! She made our cruise AMAZING!!! She handled everything from getting our cabin, club class dining, luggage tags. She was the BEST and didn't even mind when I called and asked lame questions! There is no doubt in my mind that we will call Susannah and Travel store again!!! Time to book our next trip!! read more

We are very grateful to Aimee Weinstein for doing a fabulous job in organizing our trip to Paris, France, and Grindelwald, Switzerland. She kept us informed with emails and phone calls during the planning process, and she thought of several details that hadn't occurred to us. We highly recommend her! read more

My family has used the Pasadena TravelStore several times in 2014-2015 for our vacation/trips. Catherine Adde has been such a help as she booked our travel to China where we started from Shanghai and then up to Beijing where she found an Eco-resort literally "on the wall". The places she found really were amazing finds and the transportation she coordinated made everything just work seamlessly. Our second trip was this summer 2015 and once again, she set us up in Portugal (2 nights), a 10 day Crystal cruise with the last stop in Rome (2 nights). This was literally the best vacation my wife, son and I have ever had! Thanks TravelStore and thanks Catherine Adde!! read more

Caroline Charkhroobian did a fantastic job on my trip to Italy. It was my anniversary and she made sure she took care of everything. My return flight had a weird delay issue , and carline made sure to fix it on time. Thanks Caroline. I appreciate everything. read more

My husband and I purchased yet another trip with Aimee Weinstein's help. This time it was an Iceland cruise with the Hurtigruten cruise line. Aimee was a pleasure to deal with, paying attention to every detail as usual, but her help this time extended beyond the usual travel needs. The cruise line's deal included free flight tickets to Iceland and back, with a connection on the way. Unfortunately, the first leg of the flight was delayed and the cruise line, Hurtigruten, had to put us on a different flight in order to get us to the ship on time. Their process of changing the ticketing was extremely inefficient and deficient, making us spend hours running from one terminal to the other in the airport, uncertain if we would make it to the cruise. Aimee and the Travel Store worked hard on the phone all day to overcome issues with the cruise line and eventually succeeded in resolving the problem. Aimee kept exceptionally detailed documentation of all her conversations with Hurtigruten and airlines, which enabled the Travel Store to file a formal report with the cruise line. As a result, the cruise line provided a partial refund for our tickets and credit for future trips. We are satisfied with this outcome and feel that we were in very good hands with Aimee and the Travel Store. read more

Heidi Hoehn planned an amazing 2 week France vacation for me and my best friend. We went to Paris, Loire Valley, Provence and Nice. It was a lovely trip. All the details were handled well and she listened to our requests when we wanted to tinker with a few things. Heidi was helpful, responsive and I would recommend her to anyone. read more

In response to my dissatisfaction, TravelStore promise me an upgrade from a terrace view room at the Royal Towers to a water view room as well as a refund of $150. Terrace view or water view makes no difference to me. What I wanted was for them to match Jet Blue price. However, I understand that it's beyond their control to be able to do that. Heidi, their manager, worked hard to compensate me the best that they could and I'm happy that they tried. Who knows? Maybe I'll spend some time in my room and watch the view. read more

I can't say or thank Michelle enough for her help in planning my wedding in Santorini, Greece and our honeymoon in Italy after. She handled all of our transfers, tours, hotel accommodations, dinner reservations and much more. Her knowledge and experience as a travel agent is unsurpassed. Honeymooner upgrades and very personal touches like bouquets of flowers on the other side of the world are only a few things that separate her from the rest. read more

Are use the services of the travel store before and even though I had some good locations with them there was a consistent lack of attention to detail. My personal situation requires attention to detail when it comes to my dietary needs as I have some,serious allergies. Despite writing out a detailed list of my allergies the agency neglected to inform all their local tour providers. As a result, four of my vacation days I spent deathly ill because they failed to notify anyone of my situation even though I supplied a detailed list of food I couldn't eat. When I came Home and explained the situation is CEO and senior VP became defensive and blamed me for everything. They also try to blame the hotels who were aghast at their profound lack of disregard for the danger they placed me in. All they saw were dollar signs and my belief is that if they killed me it was nice big deal. They could always find another sucker. To me they are guilty criminal neglect! read more

Aimee couldn't have been a greater help when planning our honeymoon. We wanted to stay somewhere with over-water bungalows and were interested in Bora-Bora, but the cost was just a little beyond the limits of our budget. Aimee suggested a different island in French Polynesia called Moorea and we're glad she did. She was able to handle all of our transit needs upon arrival in Tahiti including 2 shuttles and a ferry ride to Moorea. Coordinating that transit upon arrival and departure could have been tricky otherwise. We were greeted with multiple leis along the way and a bottle of champagne at the amazing Hilton in Moorea. All for a significantly lower cost than nearby Bora Bora. In all honesty, I think Moorea is every bit as beautiful, if not more, than Bora Bora. The snorkeling beneath our room and all around Moorea is incredible as well as the mountain scenery. We probably never would have known it existed, if not for Aimee. We owe much of our amazing honeymoon to her experience and planning. She was a tremendous help from start to finish over the course of at least 6 months. Thanks Aimee! read more