Had renew registration on my vehicle and found out there was a South office. Walked in to the reception area which had a modest crowd. Met by a Deputy Constable who asked if I was just renewing my registration. When I said yes, he recommended I use their drive thru service since there was no wait at all. Fast and easy and the staff was very friendly. read more

Can't expect too much from a government office. Sad that I wasn't able to make an appointment online. Last year that was an option, but couldn't find this year. Ended up doing a walk in when they opened at 8:30 and I was there for an hour for a registration renewal. They do have a drive through window for renewals which they said take 3-5 min per car. As I had a bit of a different situation, that wasn't an option. Limited seating, however when you get into the queue they text you your number and then again when your number is up. So if you happen to sit in your car, you'd still be able to run in. The lady who assisted was as confused as I was for what happened but made quick work of getting me situated and out the door in about 10 minutes. read more

Went on the 20th to renew my registration and tags and change my name on the registration. I didn't realize I need my title. First experience wasn't so bad, but the woman behind the counter was definitely being rude with me the whole time. I wasn't told that I had to wait 48 hours to come back and change my name. I came in the next day on the 21st very early. The same lady at window 3 made it a point to tell me that I picked the wrong button when checking in. (I've never done this before) and then stated that she told me everything the day before which she did not in the rudest tone and with attitude. I understand if you may not like your job, but some of us are new to these experiences and may not understand exactly how things work , doesn't mean you have to belittle them. I understand you do this day in day out and there are probably a lot of people who messed things up. A little courtesy and understanding would be more appropriate and professional. read more

Calina was great super helpful with all my services got me in and out within 20 minutes

Fast polite and extremely helpful! I was in and out in under 15 minutes will never go to any other location!!!!

Waited 2 hours and they took me off the wait for not walking to the office within 4 minutes. Customer service sucks.

Highly recommend people of color or anyone that needs the slightest of assistance you'd THINK this place would offer should use their headquarters office. The woman Illiana or Iliana is the rudest woman Ive experienced in any customer service situation. She forced people out of the office by saying they have the wrong paperwork or something doesn't look correct to her. She doesn't ask the boss or for a second pair of eyes she basically just says leave. BE AWARE IF YOU GET HER JUST WAIT FOR THE NEXT PERSON. ---------- Recomiendo ampliamente a las personas de color o a cualquiera que necesite la más mínima ayuda que uno pensaría que este lugar ofrecería, que usen su oficina principal. La mujer, Illiana, es la más grosera que he conocido en cualquier situación de servicio al cliente. Expulsa a la gente de la oficina diciendo que tienen la documentación incorrecta o que algo no le parece correcto. No pregunta al jefe ni le pide una segunda mirada; básicamente, simplemente dice que se vayan. TEN CUIDADO, SI LA CONOCES, ESPERA A LA SIGUIENTE PERSONA. read more

Jessica Layton, the young lady who helped me, was terrific. She was friendly, professional, and she explained everything as we went along. The whole process was easy. I prepared all of my paperwork in advance and we breezed through the whole thing. read more

Came in for a simple title transfer. 1st time i came in the lady told me I could sign a few things come back and get it done. Next time I came it was a different lady. She said she could NOT do it because it was signed wrong and I needed another document. NeXT time i come in i have proper documents and same lady said she cant take it again. Horrible experience, I had to take 2 days off work just to not get it done. Sonia Casar does not know how to do her job and is Unqualified to work here. read more

First I would like to say coming here as a US Citizen really upset me mainly because the ladies upfront are very rude I came in with a good attitude never disrespect them in any way i checked in early morning waiting more than an hour at most there was 8 people workers are insufficient had other things to do so couldnt wait anymore came back later during the day around 2pm and they said they were apparently closed and that they wouldnt take no more walk ins even when they close at 4, tried to ask the cop a question regarding time and management he also was very rude didnt even bother to speak to me or acknowledge me while i was waiting come to find out im not the only one getting treated this way many other people are being disrespected but most of them like me have a hispanic background and dont speak english so they dont have a voice to speak up. In conclusion this place is filled with the wrong workers, Disrespect Many people in many ways, Wastes peoples times and have no working ethic. read more

Had to submit a document with unclear instructions. When I contacted the office I was told a certain piece of info wasn't important to complete the document. Six months later I get a letter telling me I filled it the document wrong because the certain info I was told didn't matter actually does matter. This office gives poor instructions and when asked for further instruction give false tax info. Not a professional office. read more

Waited over two hours in a drive thru line for a simple registration. Would not help at all. Sent me on my way and told me the make an appointment another day. Absolute waste of government dollars. read more

Lady at the window greeted me nicely but as soon as I had questions, she started talking with a rude tone. Gave me wrong paper work to fill out. No help. read more

I had a very pleasant experience this morning at this location. I was served within a minute of my appointment time and Gloria was a delight to work with. read more

Honestly nobody likes going to the County Tax office. But this visit was really good even though I had to pay thousands in county taxes. Jessica L. made my uncomfortable visit so comfortable. She was nice, helpful and pleasant. She walked me through all the steps I needed. Talk to me about the process, she was patient and kind. Never got rude when I didn't understand any part of it and went above and beyond to help me choose my license plate. I just want to thank the tax office for having people like Jessica. I 100% recommended using this office for your tax needs. read more

I can't thank these kind ladies enough for taking care of me the other day!! I had a LONG Monday running all over town and came in and they were able to accommodate me last minute. I appreciate Crystal and Jessica so much for getting me taken care of. read more

I'm just going to go ahead and say it. Going to the Tax Assessor Collector is not fun. I recently received my grandfather's car. It still had handicapped plates on it, and I had to change the title, so there were some hoops to jump before I could call the Soprano-mobile my own. I actually had to jump those hoops more than I thought I would. I had to go back three--yes, three--times before I had all the right signatures in all the right places. And here's where the 4 stars come in. A) They were nice. They even highlighted what I was supposed to do. They didn't call me stupid when I came back missing signatures. 2) It's very, very close to work and C) There was no wait. No, for real, like of all the three times I went there for this issue (and once for my old car), I never had to wait. If you live or work close to this office, I recommend it on number C alone. read more

I absolutely hate going to government offices. And having recently spent 2 hours at the Public Safety department to get my driver's license, I was dreading the next step in getting my Texas plates. I was more than pleasantly surprised that both times I visited this branch office, I waited no longer than 30 seconds to be helped. The first time I didn't quite have all my paperwork inline (despite all the requirements and hoops that the state makes you jump through, this actually was my fault). However, the deputy took the time to look at the paperwork I did have and give me instructions for exactly what I needed to come back with. He even let me know what the costs would be. A few days later when I had everything in order, I returned for a quick visit and was out with my new plates and registration sticker within 5 minutes. How awesome is that? After the frustrating process of waiting for hours to get a driver's license, carrying around a flimsy piece of paper that served as my temporary license for two weeks, then scheduling and paying for an inspection, I was relieved that the last step of the seeming endless process was quick and painless. read more

Waited in a bit of a line but it wasn't bad at all. Much friendlier than the 8656 w us highway location!

Very fast and easy. Came from out of state to register my vehicles and get plates. They made it easy. Bring a check to avoid the 3% credit card fees. I would recommend them. You need your inspection papers, vehicle registration, ID and insurance. read more

I had a situation that required assistance from the constables out of precinct 4. I was in awe of the work these constables did. The situation that was at hand turned out favorable, all due to their work. read more

This office has helped us a great deal with liens and complicated title transfers on several occasions plus the normal stuff you need them for. They can explain everything clearly so we don't make mistakes, and have suggestions to make your business easier. There is seldom any wait, and the staff is courteous, patient, and professional. There is bilingual staff, too, and situations are dealt with helpfully, according to what is needed without being judgmental. Only problem is getting the tax office (a central number) on the phone. read more

Went at about 1:30 on a Friday afternoon (today) to renew licence plates, expecting to wait for a couple of hours. The wait only was about 10 minutes, and the staff were friendly and efficient. read more

Absolutely the worst possible experience I can imagine- that was the Travis County Tax Assesor Substation at Mckinney Falls.I am used to the long lines and the long waits (if there are more that 22 people in line they must wait outdoors, regardless of weather conditions- which is either too hot or too cold to be outdoors!), but when I got there right as they opened at 8AM, there were already 9 people in line ahead of me. Well, the first gentleman that was called sat there for around 35 minutes while the line kept getting longer and longer- the computers were 'spinning' (Isn't that an exercise class?)! I watched while several phone calls were made and finally after the 30+ minute wait, the computers were finished with their 'spin' class. Apparently, no IT guys or Geek Squad on Staff to handle daily problems. Problems critical to Customer Service. So when I finally got my number called (Iwas relieved), I was told that my bill of sale and tittle to the car I purchased was not good enough- I had to fill out an application for title transfer- a new form which now required me to hunt down the seller and get his signature. So I spent the rest of the day doing that. come Back again first thing the next morning, first in line, and they announce that you must have the exact change because they don't have any money yet. Yesterday, they didn't have computers going, and today they don't have the ability to make change for their customers? I got my paperwork done for the car I had bought, noting a new $20 Mobility Fund Fee? And the clerk tells me'Here is all your paperwork, you are good to go'. I took the pile of papers and drove home- only to find that she had kept my driver's license! OK, I call the number for the substation listed on the travis.co website and explain my problem- the guy tells me he is at the airport station and he will have to try and call them. Eventually he informed me that the DL was there. I drove back the third time in 24 hours and got my driver's license that they had 'forgotten' to return to me. I can only imagine the horror stories of the people who came after me each day. I note from reading other reviews that this is NOT the first time their computers went down. you would think that one time would be a wake up call to rectify the problem, but apparently, the newly-elected tax assessor doesn't care. read more

The first visit was a breeze, in and out. On the second visit, there was a sign on the door that read "computers down". They informed me that all the tax offices in the state of Texas are down and that the system has been going "on and off" and that she doesn't foresee it coming back up any time soon. This prompted me to leave but I later called a different office who told me the same thing but that the system was up again. I know the system's failure is not this location's fault; however, they made it seem like it was going to stay down and that I couldn't wait. In fact, there wasn't a single person in the lobby waiting. I got my title at a different location but would have rather saved gas money and waited there. Seems like they didn't want to be bothered with people. read more