My name is Dion and I have a EV Nissan Ariya. Jason from the loan department turned my headache into a wonderful experience. He was knowledgeable and sympathetic to my issues and I absolutely love this gentleman. Thank you brother for helping me and rectifying the problem. God Blesss you. Much love to you and your family. read more

Excellent staff and service. Forgot the name of the lady at the desk who helped me. It was my first time there and I was impressed.

I bought a car, and the company that picked up my loan was Travis Credit Union. For some reason, they opened two other accounts in my name - a checking and savings account. Accessing the accounts and figuring out how to make my payments was frustrating, more so than any other loan I've ever had. Their online banking features are circular and not at all user-friendly. To add to my frustration, they also kept telling me that my proof of insurance was the incorrect proof of insurance. They needed some ridiculously specific wording that I couldn't add. So I said f it and refinanced with my preferred bank. Now, six months later I am being charged some weird maintenance fee. I try to use the help feature to figure out what it is and why I'm being charged this, and it just directed me to the 800-number. When I called, they couldn't tell me what the fee was. I've had a bank account since I was a kid, and had to change a couple of times due to moving. None of those banks were as inconvenient and frustrating as this credit union. Credit unions can be amazing. But not this one. read more

Just joined travis credit union a few months ago to an auto loan. When I say join it's actually through the dealership, not by choice. Their online banking is atrocious. The most non user friendly system, you have to jump through hoops to get to a real person on the phone, and they double charge you. I charged my debit through their phone banking, and they then take a second payment a day later off my account. I can't even set up mobile banking, Zelle, online bill pay, etc. because I don't have a checking with them, so HOW did they get into my account? It's NOT connected to them, I haven't set up auto pay, and it's not listed that I did. Now I'm out a considerable chunk of change when it is desperately needed and they won't give it back. So beware this place, you may be stuck like some of us. Update: 3 stars instead of one now. If you need something done go into the branch. The online customer service is awful but in the branch they make things happen. I thank the woodland office for fixing this, still hesitant on staying with this bank though. read more

This bank is great. Every step of the way Travis Credit Union, in woodland has educated me and provided me with many options to help advance my financial security. Every time I go in to the bank, I'm greeted with a smile, treated like I am the only client that matters, and my needs are always handled in a professional manner. If you go here....all the guys and gals down there are awesome, but Mrs. Dorothy has always made me feel secure in my financial decisions. read more

Don't ever finance your car through them. Total nightmare to say the least. The app isn't helpful unless you actually bank with TCU or have a branch close to you. read more

My friend really likes Travis Credit Union so I opened an account. However, the three times I've called their phone help number I was on hold for 30 minutes or more. And the recorded message would say my wait time was 16 minutes, then, after 18 minutes, would come on and say my wait time was 10 minutes, and so on, lying each time. "Because of COVID," they got rid of the call-back system so I had to listen to their perky auto loan ads over and over. I'm 45 minutes from town but went to the branch today, and got directions for how to start online banking. Back home on my computer, the system wouldn't let me complete the process. Insult to injury, when I called and was put on hold, the recording said they were busy now, that I should use the online access. When customer service finally got to me (longer than the estimated wait time), Nancy said they know about the problems and are trying to fix them, are hiring more people. My bad luck that in the past 2 weeks of bad service there has been no improvement. Travis CU has assets over 6 billion, I think they should be able to improve their customer service! Their system doesn't work for either my land line or my cell phone but she says, "There's much that we can do here." So I'm supposed to solve their technical problem? read more

Excellent Customer Service. Friendly staffs, polite and helpful. Thank you Ana, Jose and Jennifer for always doing an excellent Job!

I've called many times asking for actions to my account which are never done as promised and no notes taken by call center staff. I've asked twice to remove overdraft protection, which was not done. Travis has made hundreds off of us this way. And if payment is automatic or draft, they state it will still go thru and they will charge $29 each time. There is zero customer-retention and customer service is way below sub-par. They take and take and you don't get anything in return. Because of these deceptive practices, we are taking our business and future loans elsewhere. read more

I don't usually write reviews but I am doing so because my experience was above and beyond. I am giving a five star because I was very happy with my visit at Travis Credit Union/Woodland Branch. I was helped by IJ and he was very knowledgeable and kind. I spoke to him about what was I looking for, he listened and made great recommendations. Throughout the process he was polite and courteous. I was able to noticed he cared about my financial well being. I walked out with peace of mind knowing I have someone I can go back to for any of my financial matters. I was impressed with the level of service he provided, I am going to make Travis my main financial institution. The Woodland branch is lucky to have a great supervisor. read more

I love this bank!!! Whenever I go in the tellers and bankers make you feel welcome. They never rush you or pressure you to get services you don't need. I went in yesterday because I couldn't find my debit card. Jesus asked for my ID and quickly closed out my debit card to prevent any unauthorized activity. Once the card was closed he went and printed a new card and helped me set up a new PIN number. I love that I didn't have to wait a week for a new card to be sent out. Whenever I go in and Jose is there he always ask how my mom is doing. He even ask by her first and last name. I really appreciate the staff going the extra mile to learn my name as well as my mothers. read more

I've been banking here for 10years and I must say the customer service is awesome! I had some recent fraud charges on my account and within a few hours of me going in to a bank location, I was credited all my money and given a new card. I would highly banking with this credit union. read more

I've been a member for quite some time now (since '99), and I'm happy to be a continuing member of TCU. For a while when I moved up to Lincoln, this was the closest location for me to stop by when I needed to some depositing and specific things that required more than just an ATM machine. In any rate, the service here is good, they are generally welcoming and happy when I visit and there is never really a wait. Plus the location is convenient for me to visit. I really wish TCU expands more in the area, but that's probably wishful thinking. read more

Awesome customer service. Chevelle was kind courteous, and really listened to my needs. Thank you for getting me through a tough times and on. read more

Absolutely terrible customer service.. they would not accept a 30,000 check from my insurance for 3 weeks so they could bill me another payment... today is my last day of my 30 day payment as well and they want to report to my credit that it's 30 days past due and they said if I pay they will report it as late ... still within my time .. mind you my car was stolen 4 months ago and I keep paying.. but when it comes to them getting paid off ... well let's just say they are not helpful... I never will do business with them again read more

I went there today to open an account because my debit card had been stolen from another bank that is 90 minutes from my house. I needed money so I could get gas in my car, so I can go to the store and doctor appts., while I wait for my other debit card to get here in 7-10 days. I explained the situation to the guy behind the desk that I wanted to open a new account and that I needed to be able to cash a check for $60. I wasn't just opening an account for this purpose, I was going to move all of my money over so I had a local bank. After a bunch of rigamarole and waiting several minutes while he typed an email (not pick up the phone and call) to whoever could decide whether I could have $60 and then talking to his supervisor, it was determined that no I could not put $500 in a new account and then get a $60 check cashed, because they were personal checks and needed to have 9 day holds put on them. I begged them to call my other bank to find out that I had more than enough money in my account. I told them that I didn't even know if I had enough gas to get home. The answer was still NO. Where was the compassion? The care of another human being who was in distress? $60! That's all I was asking for. I was really upset after that and stormed out, but now I'm glad that I found out what kind of establishment this bank really is. It's not really a bank, but a credit union and I thought there would be more humanity in a credit union. read more

I have never experienced a company that made it so difficult to pay your bill. I unfortunately have a car loan from them. It's an odyssey, every damned month, trying to figure out their horrible web site and half the time their pay by phone option isn't working properly. read more

I had a business account with another credit union and it was beyond a pain to deal with them and their unbelievably antiquated website that would kick me off every time I logged on and I then had to call the bank to reset my password. I could not take it any longer so I decided to give Travis Credit Union a try. I opened a business account and my experience with Branch Supervisor, Jose Segura was great. He answered all my questions and then some. I did not feel rushed at all. He was very professional and a pleasure to work with. I also love their website. read more

I can't even begin to start on my dislike for this place. I've recent switched to Golden 1 and let me tell you...so worth it and should have done it so much sooner!! read more

Very bad, It takes 30 to 45 mims before you get a representative on the phone, you will get transferred back and forth several times, and will be put on hold for another 30 minutes until you give up waiting. Nobody is willing to help. I would not recommend this bank to anybody. Very poor service. read more

Well, Raquel is an amazing tellers do she knows what she's doing! Every time I come in everyone is very nice! I would 100% recommend coming to this credit union! read more

A bunch of liars! I have two car loans though them ($355 and $222 a month) after 4 years of never missing a payment a called to ask about deferring one payment. At the time of my loan I was told I could do this once. The call centers are terrible and informed me they do nothing like that. Funny even their radio commercials say they do. Next time I will go though Safe! read more

The staff at Travis credit union is fantastic. I went in to the woodland branch to transfer a car into my boyfriends name. They funded the loan for him despite several unfortunate circumstances that we came across. Alberto was patient with us through the entire experience and anything he could do for us instead of us having to do, he did. Alberto went out of his way to offer exceptional service and even mailed a dmv form for me. He referred a fellow credit union member for insurance and offered to refer us in our businesses. It's people like Alberto that help our community gain business and network efficiently. read more

I really wish I could give 0 stars. Travis Credit Union is the absolute worst creditor I have ever seen. They attempt to screw you every chance they get. They will add fees and charges and you have to hope you see them otherwise you will get screwed. STAY AWAY FROM THIS COMPANY. read more

After hearing great things about Travis Credit Union from my parents, I finally decided to be proactive and see what Travis had to offer. I'm very glad I did. Will was the employee who helped me out and he was fantastic. Will was professional, polite, and most importantly he conveyed all the information clearly. Another reason why Travis deserves 5 stars is because of how efficient the staff is. I was in and out of there with a new debit AND credit card in less than approximately 30 minutes! They print their own cards in-house which is awesome. Needless to say I'll no longer be doing business with my former bank (Chase) since they have nothing to offer me. Thanks again Travis! read more