always a great experience whenever we come to this branch! yolanda was super helpful and informed us about other services that we could use that we didn't know about prior to the visit. this is our local branch! read more

Ugh!! I used to love Patelco credit union, but not so much anymore. They customer service used to be great now it's barely mid at best. There are no matter what time of day you stop in it's always a ridiculously long line and hardly any staff. If there is staff they aren't helping. Have 2 worker taking members is crazy work. I've closed all my accounts with Patelco except my savings account since I still have my auto loan with them. That too will be closed as soon as I pay my car off. I honestly cannot recommend Patelco. There are better credit unions out there. I am also flustered with way they handled accounts when Patelco got hacked. The ATMS are always out of order etc.. I could go on and on. I value my time when doing business anywhere and this isn't it. read more

Patelco Credit Union Sacramento - Not again!! - Banks & Credit Unions Near Me - Sacramento, California

Abraham set me up with changing new accounts. He went to explain to me in detail how the process works. He empathized my current situation and delved with me his life experiences. Abraham was very knowledgeable about his work and very patient with me. He was focus on opening the accounts as well as asking questions about my future needs with the bank. Abraham is an outstanding employees of Patelco and he should remain a vital asset for the bank's future. read more

Patelco Credit Union Sacramento - My Welcome folder - Banks & Credit Unions Near Me - Sacramento, California

Abraham was very friendly took care of all needs. I enjoy the tellers at this location including the manager super friendly super respectful great service. read more

Everyone was very helpful and friendly. I recommend this Credit Union without reservations

Patelco's best attributes is that it is a credit union and does treat members well with respect to not fee gouging. Where it can improve signifcantly: 1) Documents and Statements - If you have more than one mortgage and you need to download multiple statements it is so badly set up. You can only view, then download one statement at a time and they name ALL statements the same way. It's fine if you only have one mortgage, but if you have 2+ mortgages, then expect to get confused because all statements just says that...monthly statement. "Mortgage Statement 1st/2nd Statement_Date" Again, if you have only 1 mortgage, this is simple enough, but of you have multiple mortgages with them you start to wonder who they hired for the effort of naming. 2) Zelle through Patelco sucks. When I had it with Wells Fargo, I can add a payee and pay them instantly. With Patelco, expect to get embarassed because you will add someone who you are buying something off FB marketplace thinking you can just Zelle them, but you end up getting a message that your recipient won't get your zelle payment until the following monday or some interval after. Patelco will give you lip service that this is a policy issue. It may be, but Wells Fargo does this much better and so it's a horribly policy issue. I understand they are freaked out by their data breach, but at the same time, not improving some basic service items that would make their service better means they aren't keep up that well. read more

One of the places , I would recommend to everyone. I refinanced my car this Patelco at Fair Oaks location, each individual is very professional. I would always refer my friends here. Thank you read more

Excellent branch with exceptional tellers! I prefer this branch over my normal one in Fairfield. I referred my boyfriend, so he opened an account and we both got a referral bonus. Patient staff, straight to the point, and walked him through the whole process from start to finish. read more

Met the manager, him and the team were very professional and helpful. They listened to me and answered all of my questions while setting up a new account. They were able to meet all my needs and I am very happy with Patelco! read more

Hi, Yolanda, is A Super Great Fantastic Worker!!! She is Absolutely Amazing!!! Taught a lot!!! She has Superior Product knowledge!! Great Personality!! She was Absolute Blessing!!! Please Give her a raise!!!! I am so happy to do business with her!!! I feel like a winner because of her outstanding service!!!! read more

It was busy when I came in but Naseem still took time to help me. He answered all my questions and treated my visit like a priority. I never felt rushed even with the branch full. Great customer service. I plan to return and become a member. read more

Joseph Vitullo was our mortgage loan consultan. He was extremely responsive, detail oriented and an absolute pleasure to work with. He responded as needed, sometimes even on the weekend, or after work hours. Can't say enough good things about his customer service. Thank you Joseph read more

Naseem Hashimi's business sense is great. His ability to positively interact with members definitely shows while addressing financial request or needs. Naseems ability to be proactive with giving useful banking information is tailored with positive energy and skill. I would stand on the fact that as a Member Solution Specialist Mr. Hashimi is a factor in keeping Patelco Credit Union on top of their banking game as a trusted financial institution. Thank you Naseem your are appreciated. read more

Been with Patelco for several years, had an incident happen where approximately a thousand Dollars was stolen out of my account by a thief. it's going on two weeks and the money is still not replaced. read more

The service is great here, I would definitely recommend anyone to come to this branch to get the help the need. Super respectful and friendly staff. Giving a shoutout to Ezekiel the branch manager!!!!!!!Will continue coming here! They value there customers and provide above and beyond. read more

thank you so much Yolanda for the information and help , I didn't know that I have all the benefits from Patelco

Philip has helped me through all my financial situation. With out him I don't know what I would do. He is kind , understanding, friendly. He's customer service is beyond 100% . I'm so thankfull he was here to help. He' awesome. read more

I've had Patelco since I was a kid. Was excited to see they are in Sacramento. Working with Joseph Vitullo to get a home loan was very efficient, and he answered all my questions and was super responsive. They had the best rate for me by far! read more

Amazing customer service. The service was totally informative. I highly recommend Patelco in this commnity.

Naseem Hashimi the best banker ever. He knows my name when I enter. I'd give 10 stars if possible.

Ezekiel and his team at Patelco are seriously on top of their game they make everything smooth and stress-free. They actually care about getting things done right and don't just go through the motions. Honestly, it's rare to work with people this sharp, helpful, and solid all at once. read more

I had the worst banking experience with Patelco Credit Union. I was approved in-branch for a used car loan--made it crystal clear I was buying an electric vehicle (EV). No issue, everything was confirmed and approved. Then a few hours later, I get an email that looked like a phishing scam: wrong loan terms, a different name, and a completely different loan type that explicitly excluded EVs. Called Patelco to find out what happened, and instead of owning their obvious mistake, they gaslit me and acted like I was confused--even after I sent them their own emails showing the contradictory information. Not a shred of empathy, just condescending and patronizing responses from their loan department and call center staff. This was a complete bait-and-switch, and nobody took responsibility. How do you go from a standard used car loan approval to dumping someone into a subprime loan with incorrect details? Totally unacceptable. Save yourself the headache--go to literally any other credit union. Patelco is a disorganized, dismissive, and frankly untrustworthy operation. read more

This is the worst credit union by far. They mishandled our money, and when you visit the branch, they treat you poorly. Be prepared to wait a long time in line every time you visit a branch where all the staff are rude. They don't even allow members to use the restroom. They could treat their loyalty customers better. However, I really do love their money market account. read more

This is unreal. This started Saturday June 29th and we are now upon July 12th & we have no access to our accounts. Unreal. Unacceptable. I know things happen but this is so bad. So so bad. I had always felt confident with Patelco until this event & this has changed for many customers. ANY DAY NOW with our money! read more

I had called if Patelco does VA Loans and they said that they didn't cause it's not their bread and butter. It said to me alot about what the company is about. I believe the least they could do is have a program for Veterans(Loans) who have served their country/Gave their lives for the people for them to even have the freedoms that they have today. It's unfortunate. We really liked Patelco until now. read more

Patelco is the BEST credit union to trust with your finances, more specifically Tylee Works is one of the amazing staff members here at Patelco. I unfortunately had some issues regarding a death in the family and finances following with a different company that was not Patelco. I got into contact with Tylee Works and he was able to assist me with the upmost care regarding paperwork I needed from Patelco to provide to the other company. This was handled with swiftness and diligence by Tylee Works. He always finds the best route for my financial needs and take into consideration what will work best for my life. If there is a promotion to be given, Tylee Works would be my number one choice. read more

Patelco Credit Union Sacramento - Banks & Credit Unions Near Me - Sacramento, California

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Great bank for any financial needs,i have been a happy customer for over 10 yrs. Joseph and team were extremely helpful, fast, great communicator and excellent service provider with our loan process. Would come back again and again. Highly recommend !!! read more

Arrived on a Friday evening an hour before close, it's unfortunate for some with bad experience here but everything was fine with me. Walked in and got greeted to be helped right away. Maybe it's a case by case thing but customer service met expectations. In and out just like that. read more

I have never had a bad experience with this team. They assisted me with managing my father's estate down to notarizing documents. They were so empathetic during the most horrific time of my life! I will be a loyal customer forever! read more

I am shocked by the response received about a dispute I had submitted. If you go into a restaurant and receive horrible food, they will try to fix it. Patelco clearly doesn't see it that way. I've been with Patelco for over 20 years. I guess it is time to move on and try another bank that actually cares about their members. read more

Can't do zero stars but I would. I am so angry I spent 25 mins on hold because the online is down due to a security issue. The rep I could hardly understand had no info at all. I needed to pay my mortgage and no solution. I asked yes or no questions and she kept giving me the company answer. I was told they weren't hacked but tell me If no breach why does it take 3 days to fix with no eta? Also asked if I could pull all my money out and go somewhere else because I obviously can't trust them and was told no. Apparently that is the answer to everything no. Or we have no info. And the stupid email I got Sunday had no info. We all figured out there was an issue sat. I try and be forgiving but not when you withhold my money. I don't play around with that. Safe is looking better and better. read more

Joseph Vitullo, who helped us get a home loan, was great to work with. He was a true professional, was very responsive, and explained clearly our different options at every step of the process. He patiently answered our questions and helped us navigate unexpected challenges in the process. Thanks again, Joseph. read more

Data breaches happen, and I understand that. However, Patelco's crisis management has been too slow. The breach occurred on June 29th, and I only received an email today, August 20th, confirming that my personal data was leaked after some time. In early July, a Patelco staff member who was responding to their data breach hotline told me that the personal data breach had not occurred. Throughout this period, Patelco has not communicated with us in a clear and timely manner. I no longer trust this credit union. read more

I am beyond angry with Patelco. Just found out why I haven't been able to access online banking based on a security issue. Patelco is just now addressing this issue. Evidently, this has been ongoing since yesterday but the issue is now publicly being addressed. To make matters worse, there is no estimated time when the system will be functional. I cannot be with out access to my money. What am I supposed to do? Withdraw what I have in order to have money. Patelco should have a backup plan in place for situations like this one. read more

I've been a member of Patelco Credit Union for 20+ years. Ever since moving here to Sacramento 3 years ago it's been a living hell. I don't understand why the Sacramento branches are so bad. I would not recommend this Credit Union to my worst friend. I always had good service in the San Francisco Bay Area. I don't believe it's the employees. I guess they haven't found a branch manager yet. I plan on closing my accounts in the next two weeks. I guess the rumors are true that corporate may close the Sacramento branches. I wouldn't stand in their way that's for sure. Another one bites the dust. Only my opinion. Daryl read more

Just avoid this business at all cost. Here work the most unprofessional people I have ever met and had business with. They first approve you for the loan and then decline loan when you already purchased a car. They are total mess. Zero communication and business ethics. I hope they will go out of business so less people will be fooled by them. read more

Horrible service. Everything must be done via their glitchy website and chat. I tried to open a certificate account of $200k and they couldn't have cared less when i had problems with the funds transfer. Closed my account immediately. I guess they don't want my money or a new customer. read more

This review is for Patelco in general and since I opened my account at this location they get the review. Working at a bank I understand that there are processes and procedures in place but I have been on the phone for over an hour, 63 mins to be exact, to file a dispute. The intial hold was for about 31 mins. read more

This isn't about this particular location in general but Patelco as a whole. Let me start by saying that I am a member and I can say that they have the worst customer service I have ever experienced. Got my new card, set it up with new PIN and was out with friends and needed cash. Would not work and kept saying invalid PIN when I knew it to b3 exact. Tried calling to reset and system wouldn't do it. Tried calling and it's over a 30 minute wait. If you are thinking of becoming a member her, DON'T and save yourself the headache. I always thought places like this would provide better service buts it's actually worse. read more

Friendly staff and very helpful. Ive been with Patelco for almost a year. I haven't had any problems. Wish they had more locations around Sacramento read more