THE BEST POOL COMPANY EVER! The owner Robby provided me the best service! Their whole team is…read moreabsolutely amazing and so professional. If you're looking for a professional & reputable company...SOCAL POOL BOYS are the ones

Look at this pool. This is what it looks like after a FULL MONTH of "service" from this company…read more All they do is lie. They promised to come, they promised to fix it, they promised proof of service -- every single time it was "I'll send it, I'll send it." Nothing ever came. Because they never actually did the work. I took down my last negative review because they promised everything would be fixed on Friday. Friday came. No one showed up. Again. I'm done. I'm moving to another company because my pool is destroyed and I can't keep giving chances to people who only know how to lie. This review stays up. I don't care what they promise this time . I've heard every version of it already. Please do not trust this company. Stay far away if you care about your pool. UPDATE in response to the company's reply: The company claims their team came out yesterday. They did not. I was home all day, and I have security camera footage that confirms no one came to my property ，yesterday or any other day. They are now using one lie to cover another. They claim they serviced the fountain "as a courtesy" yesterday. No one was here. They claim it takes 24-48 hours for water to clear. That would be relevant if anyone had actually shown up to treat it. They also say the fountain wasn't part of my agreement. Forget the fountain for a moment！ look at the POOL. My pool is half green. The pool IS in my agreement, and it looks worse than I did a month ago when I signed up. In one full month of "service," I have: * Never received a single service report, despite asking for proof basically every day * Never received before/after photos or any documentation * Watched my pool turn completely green And now they want to be paid for a month of service that never happened, and they're framing my refusal to pay as "unfair." What's unfair is being charged for work that wasn't done and being lied to repeatedly when I asked for proof. Please stay away from this company.Green pools don't lie. The absence of any report or photo in a full month doesn't lie. They say the fountain (small pool) wasn't in my agreement. And here's the part that shows they either don't understand pools or are pretending not to: ALL THE WATER ON THIS PROPERTY IS INTERCONNECTED. It flows between the pool and the fountain. If one section turns green, the whole system turns green. You cannot "service the big pool" while ignoring a green fountain feeding into the same water . that's not how pools work. Here's the part that should concern any potential customer: they sent me a photo of the small pool just now completely green and said NOTHING. No "hey, this looks bad, do you want us to add it to your service?" . They just let it sit and turn green for a month. That's not a service issue , that's a character issue. A responsible company would tell the owner: "This isn't part of your current plan, but it's deteriorating fast, would you like us to take care of it?" Instead, they watched it get destroyed and said nothing until I brought it up. And the reason I didn't notice it because they never sent me any picture the entire month until I complain right now. So if they have sent a picture of how green and how much it was destroyed earlier, I would have noticed it and asked them to take care of it as well. Now this damage is irreversible. And then there's the big pool which IS in my agreement and is also half green after a full month of service because they completely ignore the fountain that share the same water with the pool. Completely ridiculous !!!

I want to acknowledge Steve for his service in our pool. I love his sensitivity and care in…read moremaintaining the water and the system. Also, Steve (S) and his partner, Christian (C), remodeled our pool. ~ The team was super efficient, professional, and dedicated. ~ The leadership of Steve and Christian with their Team was a phenomenon. ~ A transparency plan from the get-go; I knew their working days and the vision. They are flexible with our schedule since we work at home. ~ Steve even brought me to the pool they did in our village, so I had an idea of what they could do. ~ Their price is affordable compared to others. ~ In two weeks, we have blue pebble-tec, beige tiles with a touch of dolphin, new plumbing, sturdy pool light, and a clean and gorgeous pool. ~ Steve made sure that he cured the water for two weeks. ~ After their work, Steve and Christian recommended the little things our Handyman could do, like the water feature. Christian made sure that we had extra tiles for it. They were very generous with their craft and supply! In other words, S/C and Team did the entire pool project in June of 2022. Perfect for our daughter's birthday, her friends attended the pool event last July 2, 2022, and we have another pool party on August 14, 2022. We all love the pool! Almost every night, we are there to soak and swim after our long work day. Steve and Christian are rare folks who care about the budget and financial challenges so families like us can afford and enjoy the pool's benefits. Parents/Pool Owners, if you are looking for someone to collaborate on your pool maintenance and remodeling, I highly recommend New Century Pools and Spa Care - for your dream pool this year! Appreciative, Carlyne Kohner https://www.heart-basedcoaching.com/

I was highly recommended by a good friend of mine... I am very satisfied great service…read moreprofessionalism answered all my questions took care of all my concerns I highly recommend new century pool service thanks steve

Johnny and his team have been maintaining our pool for the last 2 years. We used Johnny to also…read moredemo and reline our pool with great results. After the eaton fire his team drained and restored it which was no easy task, and we took the opportunity to also have them convert it to a saltwater pool which is way better. I'd highly recommend them to anyone in Pasadena looking for anything from regular upkeep to larger renovations.

I have been using Alpine Aquatic for my pool service needs for roughly 4 years now. I use to have…read moreyour normal "pool guy" in which I would often have various problems with so I went shopping for a new business. I found Alpine Aquatic and spoke to Johnny. The guy has been a man of his word since day 1!! My pool worries are over! I DO NOT worry about my pool anymore. It's not just maintenance neither! I had a pool heater installed recently and the guy Johnny sent out was unbelievably knowledgeable down to the science of the machine! If you are tired of the "pool guy" experience and want to get things done the right way....I highly recommend Alpine Aquatic!!

I am very happy with the service you provide for my pool. Ever since you started cleaning my pool…read moreit has had zero issues. It always looks great and clean. Dennis is a really friendly guy and does a fantastic job. If I could give you a higher rating I would. Everything about our service is excellent. Thank you very much Kris

What a breath of fresh air! Pool Care services is professional, timely and reliable, a total…read morepositive experience compared to my previous pool company !

Ramon did an excellent job.After the fires we needed to drain our pool. Chlorine ans acid wash it,…read morebead it to remove calcium and bring it all back up with the chemicals for a salt cell pool. We also installed a new pump. He was very communicative and quick to respond to any of my questions. Highly recommend him.

Ramon and Abel are absolutely amazing. I first contacted them about my above-ground spa (hot tub),…read morewhich was covered in ash from the Eaton Fire. They came out, drained and cleaned it thoroughly, checked the chemical levels, and even left the hose running with instructions to stop it once it was full. For the deep clean, they charged $275, which I felt was fair, and I've continued with their monthly maintenance service. I'm happy with their service, professionalism, and the connections they have in the hot tub industry. Highly recommend!

I can't say enough good things about Shaw Family Pool Cleaning! I called them late last night with…read morean urgent issue, and they responded right away. To my surprise, they were at my house first thing the next morning, ready to work. They completely drained my pool and took care of everything with professionalism and efficiency. The service was outstanding--friendly, fast, and reliable.

Shows up as scheduled and also if needed for emergencies. Does a great job and leaves pool looking…read moreamazing.

Jim and staff are professional and personable. Jim has always been there to help with any pool…read moretroubles we have and given as good referrals for pool plaster, electrical work, tile, etc. We have had his service for years.

I found Jim in the beginning of the year and he has had my pool looking great ever since! He has…read moredone a much better job than all the other pool guys I have had in the past, so I had to recommend to others looking for a great service and repair guy.

I can't say enough great things about Steve! Our previous pool company left our pool green and…read morecloudy right before an upcoming party. I called Steve, and he responded immediately. He came out right away and had our pool crystal clear and sparkling by the very next day. Since then, Steve and his team have been incredibly reliable, responsive, and proactive. They're always helpful, easy to communicate with, and truly stay on top of everything our pool needs. It's such a relief knowing our pool is in good hands. I highly recommend Steve and his team!

I had the opportunity to work for Steve Vaughan Pool & Spa, and I saw firsthand the care and…read moreprofessionalism they bring to their customers. Steve is knowledgeable, dependable, and takes pride in doing the job correctly. I'm grateful for everything I learned while working with the company and would confidently recommend them to anyone looking for honest, quality pool service.