This is exclusively regarding ordering online. They don't offer any white glove services, and my item was left out in the rain despite the fact I was home. They have you pay for a "service" called Route which has out of date information, and despite being home their delivery crew did nothing to let me know it was here. I would have rather bought from someone else who uses delivery services who aren't afraid of people than save a bit of money and use this drop it off and run away like I have lupus. read more

A few months ago I purchased my second elliptical trainer from The Treadmill Outlet in Redwood City. I stopped in at our local 360 Fitness Superstore but they did not carry the product I wanted. Fortunately the Treadmill Outlet did. I could not be happier with my purchase. Everyone from the owner, Sonny Puri, to Rob in Sales and Lalo in delivery/setup/repair could not be easier to work with. I highly recommend The Treadmill Outlet! read more

We wanted to share our AMAZING experience with Jerrold!! He was very helpful and knowledgeable in showing us a variety of Ellipticals and then assisting us on deciding which would be the best one to meet our needs. We tried out several machines and then decided on the Matrix. We recommend Jerrold to anyone who is interested in purchasing high quality exercise equipment! Thank you Jerrold for your professionalism and making us feel comfortable and happy with buying our Elliptical. Carmen and Robert J. read more

Be careful if you think you can order something here online and get it delivered to you by Christmas. I ordered a rowing machine on November 2 and am still waiting for a delivery date confirmation. While I did get a good price on the machine, a good price isn't particularly relevant if you never see the product you purchased. It took Treadmill Outlet a couple of weeks to get the order staged for pickup, and the transit company they are using has been unable for some reason to confirm a delivery date with us. We are located a four hour drive from the Treadmill Outlet, so this service is absolutely inexcusable. read more

Service review: very helpful, saved me a bunch by assisting me in accessing my warranty and diagnosing the problem on my treadmill really quickly Overall my experience with these guys has been very positive read more

I would highly recommend Treadmill Outlet to anybody interested in selling (consignment) or purchasing a treadmill! 5/5 experience for both. I have nothing but good things to say about Jerrold, Sonny, and Lalo. My first encounter with Treadmill Outlet happened when they helped me sell my treadmill. I just couldn't imagine a realistic option where a buyer would disassemble my 350+ pound commercial treadmill, carry it out of my downstairs gym and out the garage without causing any harm to themselves or my walls. Luckily, I came across Treadmill Outlet and learned about their consignment service. They took care of everything from beginning to end -- disassembly, pick up, selling, and then paying me after the treadmill was sold. It required very little effort on my part which I truly appreciated. My second encounter with them involved purchasing a brand new treadmill months later. Again, the guys were very professional and easy to work with. They promised me a delivery by a specific date and they came through. What's more, I even got an amazing surprise when I saw that they upgraded the Horizon 7.4 AT that I purchased to a Horizon 7.8 AT, free of charge! I didn't expect that at all but apparently it was the last Horizon they had in the warehouse and they wanted to pull through on their word so they made it happen. You can't beat that level of service and commitment. Thanks again :) read more

Spoke with Jerrold before I went into the store, and he gave me a very detailed orientation over the phone and discussed with me exactly what I was looking for. The following weekend my husband and I went in and looked at the models he had recommended. He let us try out everything multiple times, and was extremely patient with us. This store has an awesome selection of exercise equipment! And Jerrold is one of the most helpful and friendly sales people I've ever met. He gave us a great deal, and I have an awesome treadmill in my home now. So happy to recommend this store. read more

Treadmill Outlet - Fitness/Exercise Equipment Near Me - Redwood City, California

We were looking for a Life Fitness treadmill and found it at Treadmill Outlet. Placed the order on-line and was promptly responded to by Sonny. We scheduled delivery and everything followed through as planned. The delivery crew did a nice clean job of building and setting it up in our tiny room and took away all the cardboard materials too! They even brought a free treadmill mat! We are so happy with our new purchase. Thank you! read more

Running in the time of Covid - and wildfires, power shut offs... I decided to get a treadmill during an especially bad wildfire week. Terrible air quality out; I drove over to the store. With Covid also going on, I wore a mask to go inside. The store was super spacious and I was the only one in there an hour before closing time. I tested out a few different treadmills (mask on, running for about 5 minutes each). Jerrold helped me out and gave me some great information to help me compare treadmill brands and types. I ultimately got the Horizon Fitness 7.0 AT folding treadmill and am really happy with it. In addition to getting the treadmill delivered, I got the setup service - so nice. Two guys came over and set up the treadmill, took away the boxes, and just got it ready to go so I could start using it right away. I've already run about 20 miles and am loving it. read more

Treadmill Outlet - This is how the Horizon Fitness 7.0 AT (folding) treadmill looks in our garage. - Fitness/Exercise Equipment Near Me - Redwood City, California

These guys are awesome! Rob was super helpful and knowledgeable. Can't recommend them enough. If you need home gym equipment go to the Treadmill Outlet! read more

They sold my Peloton Tread on consignment and didn't pay me my share. I've been waiting for two months since they sold it. Jerrold keeps telling me that they will send me the check, but now Sonny is supposed to do that. Treadmill Outlet is a scam. read more

We used Treadmill Outlet to move a peloton that my friend gave me. They had to go get it from my friend's in Santa Rosa and bring it to me in Pleasanton. They were so accommodating working with my schedule. Jerrold was super responsive every time I had a question or request. They also were very reasonably priced compared to other options I was looking at. read more

Our Physio-step XLT was delivered this week. It was seamless. We are extremely happy with the product. Was easy to roll into our home and set up was easy too. i highly recommend Treadmill Outlet. Jerrold was a joy to work with. Treadmill Outlet offers great prices. Linda P. read more

Service & product selection were good. Ended up buying an exercise bike there. It was delievered within 1 week and setup by delivery technician. So far very satisfied. read more

Fantastic customer service and product selection!! Knowledgeable team in the store. Delivery team arrived on time and did a complete installation and hauled away the boxes. They also perform their own service. If that is ever needed. read more

Went in a few times while deciding on purchase. Both Jerrold and Sonny were very helpful, informative and pleasant. A great experience buying exercise equipment. Recommend them highly! read more

After a fall while trail running, I severely sprained my ankle and broke 2 bones in my hand, leaving my non-dominant limbs unusable for weeks following hand surgery and physical therapy. Treadmill Outlet was the perfect solution to rent a high-quality recumbent exercise bicycle so I could get cardio safely. After 2 months of rental, I missed being able to hop on the bike and do work (participating in staff meetings for example) and decided to purchase an upright exercise bike from Treadmill Outlet. I loved Treadmill Outlet because Jerrold was extremely knowledgeable about the equipment, they only carry high-quality equipment, and their prices on used equipment is reasonable. read more

I have been looking for a new treadmill for almost two months. There are so many out there that it's hard to choose. My wife and I finally settled on a model that was available through Treadmill Outlet. My next step was to call and talk to someone there. That's when I met Jerrold. I found him to be responsive, informed and pleasant to deal with. He responded to all of my questions quickly and thoroughly. He gave me a great deal on my new treadmill, then came through with getting it assembled and installed on the exact day I wanted it done. The two guys he sent out to do the job were friendly and professional. They clearly knew what they were doing and got the job done much faster than I could have ever done it. I couldn't be happier at this point. Looking forward to years of satisfying use of our new treadmill! read more

In a previous review I felt I was being scammed. I am unable to edit that review. Though I was refunded, I still warn you about this business. The owner lied to me multiple times about my item being in the hands of the shipper. I was so convinced he was telling the truth, it wasn't until the shipper sent me proof of their attempts to pick up the item that I then knew Sonny was untruthful. He seemed so kind and professional. I am thankful he did refund my money, though that process was not smooth either. I cannot recommend this business and caution you to beware. read more

We ordered 2 treadmills, paid for them and have yet to receive them. Emails has gone unanswered and phone calls go straight to voicemail.

Jerrold is terrific to work with - responsive, flexible, knowledgeable - and I had an excellent experience with Treadmill Outlet.

In the market for a treadmill, I was seriously thinking NordicTrack, but when I asked one of their phone agents how I get to try one, he told me I couldn't, but they had a great return policy if I didn't like it... uh... what? The last time I bought a treadmill was at a Sears. I was looking for a step up. In the meantime, I also was looking at the well-reviewed Matrix brand and hit them up for a quote on their website. I near-instantly received a referral to the Treadmill Outlet --an authorized dealer who immediately reached out. I was thrilled that there was a local place where I could go and put feet on the different units and get a feel for the quality of the build and the new 22" XUR touchscreens. The store was easy to get to -- on El Camino, wasn't crowded, and I parked right in front on the street. Jerrold, the salesman I emailed was there and was not only incredibly responsive, but very knowledgeable. He doesn't do any sales pressure and showed me the various differences in the T50 and T75 models -- as well as Matrix Fitness in general. We also were able to check out ellipticals and a variety of rowing machines. In the end, Jerrold made us a fantastic price for the package that was right for my family -- providing a bunch of options and responding to emails (on a Sunday night no less) to make it our order process smooth and customized to our needs. I would definitely recommend Treadmill Outlet to check out a range of units new and refurb in a variety of price levels. Outstanding customer service and prices! read more

I loved working with Jared and am truly overjoyed with my new treadmill. Treadmill outlet had a ton of different options to look at and were super knowledgeable about different pieces of equipment. I'd purchased equipment from other vendors during the pandemic and the pricing, delivery and shipping was a nightmare. Jared let me know when the unit would come in, the price was fair, and the scheduling of delivery and setup super simple. Everything showed up exactly when they said it would and is working great. BTW- they also have a ton of free weights if you're in the market. Thanks guys! read more

My husband and I were shopping for an elliptical machine, and after an exhaustive online search, we decided to head to Treadmill Outlet. He had already purchased a Matrix stair climber there and was very happy with that purchase. When we arrived, we were greeted by Jerrold. He was very professional and helped us find the perfect machine. The purchase was easy and the price was great, too. Their delivery guy Lalo and his assistant were very professional and careful in our house, during setup. My husband is very happy with Treadmill Outlet twice over now and I have a great new elliptical machine I love. My recommendation, give Treadmill Outlet your business, at least a visit. They will offer you great professionalism, with a quality product at a great price. read more

We were totally satisfied with our experience at Treadmill Outlet. Jerrold had us try out several different machines and patiently described the plusses and minuses of each. Eventually we settled on a lightly used machine at a reasonable price, which provided excellent value. They have a lot of used machines, many in great condition, as a result of people returning them after the end of the COVID pandemic. The delivery team was also very professional and moved our machine up a flight of steps. The did it flawlessly and there was no damage to anything in our house as a result of moving a huge bulky machine through tight spaces. read more

When I contacted Treadmill Outlet to sell my nearly new exercise equipment, Gerrold offered me a fantastic deal and arranged to pick up the equipment within just 2 days. His efficiency and fairness were exceptional. I wholeheartedly recommend Treadmill Outlet, all thanks to Gerrold. read more

I bought a treadmill back in August...not a cheap one at that. The company sent me an email when funds cleared that my order was transferred to the warehouse for shipping and that I'd get another email with tracking information. Well!!!! A week goes by and nothing...two weeks and nothing, so I contacted the company and they told me that the treadmills were on backorder and they'd notify me, as they were expecting a new shipment in any day. Two more weeks goes by, I contact the company again...they said the shipment came in and my treadmill would be shipping the last week of Sept. Ok fine. First week of Oct, I contacted the company because I had not gotten my shipping information. They said it was shipping in a few days as they had a lot of backorders. I contacted them 8 days later and they said a new shipment was coming in on Nov. 11, and I was at the top of the list. I informed them I was not on that list as I wanted to cancel my order and I want a REFUND!!! My order was canceled immediately. Seems they can cancel orders easier than fulfilling them? I still haven't got my refund. It may take MONTHS with this company. Heads up, don't do business with "Treadmill Outlet" read more

I am very satisfied with this treadmill. It has numerous options which makes it perfect for every individual person and their desires! I highly recommend anyone looking for a treadmill should purchase this, is it completely worth it and does great wonders! read more

Treadmill Outlet - The best Treadmill - Fitness/Exercise Equipment Near Me - Redwood City, California

Website says free delivery for items over $299, but it's a lie. I was told shipping would be an additional $125 for an item that costs $599. When I offered to drive to the store and pick it up, they told me it wouldn't be available in store. Paying additional $125 was the only option regardless of what their website states. Oh well. read more

Treadmill Outlet really came through for me. I ordered a treadmill that didn't arrive by the initial shipping date. The manager, Jerrold, stepped up and offered amazing customer service. He was extremely transparent and communicative and sent me a new treadmill within a week. They treat you like a friend and walk you through any questions/concerns over the phone. Exercise equipment can be quite expensive so it's important to find a reliable store that you can trust. Treadmill Outlet is exactly that. They don't let you down. I was an out of state purchase and would 100% purchase from them again. Highly recommend!! read more

Jerrold is a legend! I walked in with a general idea of what I wanted and left with the perfect treadmill. Super clean, organized, and obviously experts at what they sell. Delivery and assembly was a breeze. I'm so glad I went to Treadmill Outlet! read more

The customer service outshines all of the big companies! I purchased a new treadmill and it was delivered within a week. I couldn't be happier. Thank you for making this so easy for me! read more

Jerrold is terrific. Other reviewers have said it and it's true. We bought an elliptical at the start of Covid, gave it to a relative (TO helped us move it) and just bought a treadmill to replace it. Through this, Jerrold and the folks at Treadmill Outlet have been unfailingly patient and helpful. I am aware that fitness sales tends to be scammy, but these folks seem to run an honest business. They do not carry some of the heavily advertised brands you see at Dick's and Walmart and seem to focus on more reputable and higher quality machines. Even so, they do manage to be price competitive and are very willing to work within budgets. They just seem like a reputable, quality place trying to create a loyal customer base. Highly recommended. read more

I wanted to say thank you for accommodating me with my used treadmill. I purchased a quality brand treadmill that the previous owner purchased during COVID-19 and for whatever reason had the outlet pick it up. It's still virtually brand new a few months old I saved $2100 on my treadmill. Gerrold and the owner were really helpful and really gave me a great deal on having installation and removal of my treadmill. I just found treadmill outlet on a fluke looking for repairs on my old treadmill but was told it's more money versus getting a new one. I will be purchasing equipment or repairs for my new treadmill. Thank you. read more

Two weeks ago I bought an elliptical from Treadmill Outlet and am extremely happy with the purchase and the service I got from Jerrold. Jerrold is very knowledgeable about the strengths and weaknesses of different brands and models and very honest. I highly recommend Treadmill Outlet. read more

Bought an elliptical from Jerrold. He didn't make the best first impression on me. Had a couple problems in the first few months of ownership. Since machine was under warranty, Jerrold sent the technicians out a couple times with replacement hardware and resolved all my issues. Now, I'm a lifelong fan and customer. Thanks. read more

Jerrold was extremely helpful and was great at helping us understand all of the available options. He helped us find the perfect treadmill for our lifestyle and our budget! We love our new treadmill and we're so glad we bought it here. Truly a great experience. read more

Appreciate the help in picking out a new elliptical for my wife. Jerrold was really helpful and got us a great deal with delivery in about a week. Really impressed with the selection and pricing. read more

Jerrold was extremely helpful. Steered us to the perfect elliptical for our family with no pressure tactics. Got a great price for equipment that feels like gym quality. Would definitely recommend this place. read more

As a heart patient living in Phoenix I have specific requirement for strength training and home gym. Jerrold helped me patiently for my equipment of choice which is Life Fitness G7 home gym with bench. The purchasing and delivery of the product went smoothly and as was expected. I know where to go for my future Exercise equipment needs. Thank you Jerrold for all your help and support. read more