I don't typically leave reviews, but I wanted to thank Fix Fitness for fixing my elliptical and then servicing my treadmill for free! I wasn't expecting that. The technician also brought the correct parts with him so he could complete the work in one visit, which was nice and saved me money from paying for a 2nd visit. Definitely recommend giving them a call! read more

We have nothing but good things to say about this business. We ended up purchasing a treadmill from them after the Gym Guard fellow got over on us, selling us garbage that broke in less than two weeks. Fix Fitness came out and gave us an honest straight forward assessment, showed us that we unknowingly bought a worn out machine. luckily, my girl just received a bonus so we had some extra money to spare to get a quality machine. They ended up delivering the new(reconditioned) treadmill in just two days and hauled away the broken on for free. Very professional and great experience. Customer for life. read more

Fix Fitness - Very happy with our treadmill. Can't beat the price - Fitness/Exercise Equipment Near Me - Livermore, California

I'm not asking for a refund or anything from them, Flex fitness did finish the job assembling my equipment, I would have tipped the technician if he would have given me better service. It was the overall process that left me unsatisfied with their services and other yelpers should be aware of. I had hired Fix Fitness assemble my squat rack/ power cage, there were a bunch of scratches on all of the paint from, Fix Fitness claims it may have been from the manufacturers packaging but seeing and hearing him dragging the pieces on the concrete floor while it was being assembled, it was kind of hard not to assume that the scratches were from the assembler. I paid thousands of dollars for this equipment the least he could of done was handle my equipment with care just like they show on their website where the equipment is laid down on moving blankets. I understand over time the equipment will get beat up and scratched, but still no one wants to see brand new equipment scratched up. He also left a mess with all the plastic and cardboard packaging all over the place, as a courtesy service he could have at least brought the empty boxes and trash out to the dumpster yet he opted to leave it all over the floor. So I had to clean up after his mess and take out the trash and cardboard. After I emailed him about the issues he suggested that I should have Unpacked and unboxed the parts, that's part of the assembly process and why I opted to hire them, cause I don't have the time nor did they mention it on the proposal, What really ticked me off was his tardiness, my appointment was scheduled from 12-2pm I was expecting him to show up between those times. I had called him 7 times and no answer or call, a courtesy call would have made all the difference telling me he was running behind. Apparently, his time is more important than the clients time. He finally arrived at 4:15pm, 4 hours late or 2 depending on how you look at it but still late. And by the time he finally finished the assembly it was at around 7pm. I mean I could have gone to Home Depot and hired a couple Laborers and they would have done an outstanding job. Instead I Hired Fix Fitness the so called professionals who ended up, scratching my equipment, leaving trash and cardboard all over and wasting hours of my time waiting for them and corresponding with the owner via email expressing my dissatisfaction on their services and him crying about his 1 star Yelp Review. read more

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Very disappointing experience with Fix Fitness. 1. Communication and scheduling was very difficult. I scheduled an appointment for Wednesday afternoon, and explained the problem. I called on Tuesday to confirm that they understood the problem with my equipment, and they asked me to send a photo. (I received no reply.) On Wednesday when they had not arrived for the scheduled appointment, I called and the technician finally told me they didn't have the replacement part. We rescheduled for Friday at noon, awaiting the part. On Thursday I received an email that the appointment was confirmed for 2:00 Friday (not noon as we had discussed). I called repeatedly all afternoon on Friday to clarify the schedule. The technician finally arrived around 4:30pm. 2. He didn't fix the machine. There was a part that he didn't install, and the machine didn't work properly. I called and texted him, but received no reply. I hired a different company to come the next day, and paid for them to fix the machine. read more

I needed to get a treadmill belt replaced and found Fix Fitness by way of Yelp. They have a book your own appointment system. Took me a few minutes to schedule a visit. Chris couldn't make the visit due to an unforeseen issue. He emailed me and explained the issue and requested a reschedule. Prompt, quick and helpful. Will definitely reach out to him again. read more

We bought a Nordic Track Treadmill and had it delivered thinking we could put it together ourselves. After watching a Youtube video on how to do it we decided it would be better to have a professional assemble it. I found Fix Fitness on Thumtack and decided to go with them. They were responsive and we set up an appointment quickly. Chris was patient while we changed where in the room we were going to put the treadmill and moved furniture. He quickly put together a working machine. He had everything he needed to get the job done when he walked into the house. He made sure to show us the owner's manual. He left the area fairly clean and was professional the whole time. read more

Called to set up an appointment to have the belt on my treadmill replaced. They had to order it, so we scheduled an appointment for today between 12-2pm. They never called or texted to confirm, but since I took the day off I called and confirmed 12-2. I called and texted several times once they missed the 2pm window by 45 minutes without a call to say they were running late. At 3:15pm the contacted my husband and swore they had the wrong number but tried to contact us...false! We had both texted so he had both of our numbers and no one called. Guy says be there in 40 minutes.... Over an hour goes by, my husband texts him. Oh sorry, just got in a car accident, not gonna make it out today. I call bullshit. Very unprofessional, theses clowns wasted my entire day. read more

It's unfortunate this guy doesn't know how to communicate. He'll inform you of availability then set something up, but then not confirm with you. It then becomes a tiresome, like attempting to herd cats. He'll then finally reach out and then flake and now you're left with a wasted day. Just a bad look for business, from a customer service standpoint. At this point, we'll cut our losses and move on. read more

I needed help with my Stairmaster. they went above and beyond in the end to make sure I was well taken care of!! I can truly say they are honest and good people to deal with! read more

I went to use my treadmill and realized that something was wrong with the belt after a recent move. Super bummed because I wanted to get back on the treadmill ASAP. Luckily I found Fix Fitness on Yelp. The online booking was very easy to use and Chris (the owner) was able to came out himself and was very knowledgeable about all kinds of equipment and fixed the treadmill right away. He even took the time to show me certain specs on my particular model of treadmill and how to use various functions on the interface that I didn't even know existed. Super helpful. Price was also very reasonable, which is always a plus! Highly recommend them! read more

The owner is now making up a totally fabricated story. I never old him how old my treadmill is because it never came up in my conversation with a representative if his, not him! The owner wrote me a long drawn out excuse on why he didn't contact me and asked me to take the review down. All his excuses were excuses! He had my phone number. What he did was left us waiting all day! He was a no show! That's all! End of story! How low can this guy go! read more

Good luck with getting them to come out. Made appointment with them from 2-4pm. They email confirmation the night before to confirm. The day of....no contact until 4:18pm with a lame text about a family emergency. Yeah, they are exactly what others complained about. Crap business deserve to be called out. read more

I was so impressed by the owners knowledge of my treadmill. I was having issues and he knew exactly what to do. It was fast and convenient. I would definitely recommend this place read more

I was looking to upgrade the treadmill during the pandemic. The best part was when I called in with my requirements, Chris shortlisted the best of the lot (Matrix and Precor in my case) and guided me with options since there are so many choices out there to make from. It was then super easy and helpful to narrow down on the treadmill I needed. Treadmills are pretty heavy and we don't normally change them often. I think a good guidance is the key here, so we can focus on other things in life. He also recommended me to install a dedicated 20W power outlet for the longevity of machine (which was as per the manufacturer's recommendation) and a good quality mat with link to purchase from. I see how he cares for the customer and provides valuable data for us to decide on. Chris also offered me a good price for trading in my old treadmill. The price is unbeatable. All treadmills are serviced and as good as brand new for a fraction of the price. I did walk in to a showroom for a brand new machine which was much more expensive (after all discounts) for a lower level model. Chris also came by twice to install the treadmill and then the mat, as the mats were not in yet. I can't thank Chris enough for this machine. There is also warranty coverage and service available after the warranty expires. That's a complete package I would say. read more

Fix Fit was prompt, efficient, and my elliptical is now working better than when I first bought it! The cost was also pretty reasonable. Highly recommended! read more

Great service company, easy to make appointments online. The service tech was very efficient and thorough in repairing and servicing treadmill. Highly recommend! read more

I been looking for a great machine at a great price. I ended up with a Precor 815 EFX. This a commercial grade machine well built and tough enough to last for our daily workouts. Chris at Fix Fitness is very knowledgeable and a man of his word. I recommend this company for service or purchase of any of your exercise equipment needs. I appreciate the service and the great price ! Thanks Chris ! read more

Fix Fitness - 815 EFX - Fitness/Exercise Equipment Near Me - Livermore, California

Chris was great in helping me get a treadmill, and obviously knew what he was talking about...he also knew maintenance/troubleshooting of all the equipment. I know I can go to him if any questions or issues down the road. Thank you for the Matrix T3x treadmill! Will definitely recommend you to coworkers and friends in need - Pam J (Pleasant Hill) read more

Chris completed the installation (with complimentary parts and reduced labor charge). We are very satisfied with the end result.

Called them after finding them here on Yelp. They don't have late or Saturday appointments, so I took the latest one I could 3:45. Got the impression they weren't happy to make one that late. Day before, I get an email confirmation of the appointment 3:45. On the appointed day my wife left work early to be home at 3:45. Talked to her at 4:00, they weren't there yet. Talked to her at 5:00, they weren't there. She calls them, they didn't call us, to be told they were short handed, and it could be a couple hours till they get there. She has to take one of the kids to something but agrees, because there aren't a lot of choices for exercise equipment repair. I get home and take over waiting. They didn't show up till 7:45 - with no updates along the way. So 4 hours late. Four hours. On the positive side the technician seemed to know what he was doing. Found out the likely culprit is a particular part ( although I had to push him on that, as he thought it was just loose handles and pedals). He says someone will call me in the next day or two to tell me how much the part is, and arrange to come out and replace it. No one calls. About a week and a half latter, I email asking for an update. Nothing. Another week or so goes by, I email again. This time I get a response. They can't get the part. So that last part is not their fault. But the 4 hours late with no update, their fault. Not contacting us early about that and maybe rescheduling when they realized they were going to be short handed, their fault. Not contacting me about the part, their fault. Not responding to my initial email, their fault. But hey, at least they still charged full price. read more

Chris was very professional and knowledgeable guy. He assembled my exercise bike. I recommend him and his company for other people.

I was in the process of purchasing a used home gym system and wanted professional help moving it and doing preventative maintenance since it was going to be a considerable investment. Chris from Fix Fitness was super responsive over email and not only was he transparent about the price breakdown but heard all my concerns and did his best to make it work. His prices were competitive but his honesty was really what set Fix Fitness apart from the 5 quotes I got from other places. I have other exercise equipment that I plan to get serviced through Chris and Fix Fitness because of that. read more

Chris (owner) is knowledgeable, skilled, and a man of his word. Did excellent work for us at ClackFit, highly recommend. He's juggling many things so schedule wise, ask for a four hour window instead of an exact appointment. Then as he gets closer you can narrow in on text. This will avoid any potential schedule snafus that can come from 680 traffic or his previous job running over. Look forward to working with them again! read more

Very fast response to my phone call, I was offered a very quick service appointment, and the service representative was polite and knowledgeable. I would recommend this company!!! read more

Chris is extremely knowledgeable and mechanically inclined regarding all different types and brands of equipment. He serviced my treadmill years ago and I was very pleased with his work. Most recently I was having an electrical problem with my BagBoy electric walking cart. I asked him if he would look at it and see if he could fix it. He did and he was able to fix it. I am so happy because otherwise I would have had to box it up and send it back to the manufacturer. I am thrilled. Thank you Chris. read more

I just had my elliptical repaired and Chris did an awesome job. He was on time, quickly diagnosed the problem and had it working in no time. Pricing was very reasonable. I would use Fix Fitness again!! read more

Chris at Fix Fitness is responsive, friendly, prompt, professional and knowledgeable. I had issues with my elliptical machine, called Fix Fitness, and got an appointment for the next day. Chris showed (on time), took care of the problem, and left me with useful tips about how to maintain the machine. Would highly recommend him. read more

I was not happy with the service that I received for my home exercise equipment. The technician came in and did not really know what he was doing. I had an older treadmill that I needed serviced. I didn't care for the fact the technician did not recommend fixing my machine but was pushing me to purchase another one from him. I paid the individual but my equipment is still not fixed. read more

I had my treadmill serviced today by Fix Fitness. He did not seem to mind my hanging over his shoulder asking questions and he did explain everything, what he was doing and why. It was refreshing to have someone who knew what they were doing. The only reason for the 4 stars instead of 5 was that he was a bit late for the appointment. In the past I had used Gym Doctors who charged a lot more. I will use Fix Fitness from now on! read more

Nice work and quick! My husband was overwhelmed by all the pieces that were in the box of our new treadmill. He's said it would take someone hours to put one of these things together. I called up Fix Fitness and they had a technician out the next day to assemble it for us... He was friendly, professional and showed up at the scheduled time. Wow! 45 mins and he was done! Definitely would recommend. read more

Fix Fitness is absolutely the best in helping repair our Life Fitness Treadmill. Technician Chris is an expert. He truly knows all treadmills. I want to begin this five star review with my initial phone call. The phone call was answered quickly and after explaining the treadmill problem, a very pleasant receptionist said someone would get back to me soon. Chris called within 30 minutes. We arranged an appointment day and time. Almost immediately after the phone call I received an email with the confirming date & time. Chris is prompt, efficient, knowledgeable, skilled and a pleasure to work with. Chris diagnosed the problem almost immediately. We needed a Life Fitness Treadmill track belt replacement which Life Fitness no longer makes. But, Chris was able to find a replacement track belt within a couple of weeks. He easily replaced the belt, adjusted the track, and made sure everything was in working order before he left. I would highly recommend Chris at Fix Fitness with Five stars or more. Thanks Chris. You're the best! read more

I'm so pleased and impressed with the service I received from Fix Fitness. Not only was the technician responsive, punctual, and understanding to my concerns, but he answered all my questions in detail and took the time to explain to me what was wrong with my treadmill, why it broke, and what I should be doing in the future to try to prevent it from happening again. I could tell that everyone I spoke to at Fix Fitness was extremely knowledgeable and they are all very professional. Not to mention, their rates are waaay more affordable than other services out there. When I called in a couple days ago to inquire about repairing my broken treadmill, I was concerned about hiring someone with enough experience in the field. Even though Fix Fitness has only been in operation for a little over a year, the owner, Chris, re-assured me that he and his techs had all been professionally employed in the fitness industry/professional trade industry for over 10 years, and that he had personally worked on thousands of treadmills. Within minutes of arriving to my house with a big smile, the technician got to work right away. He was clean, detail oriented, and resectful of my home and my things. Less than an hour later, my treadmill was running better than it ever had before! Fix Fitness came through huge for me and I can't say that I ever doubted them for a second. It's becoming more difficult to find quality companies like this anymore. They're trustworthy, friendly, and an excellent resource for exercise machine repair. I would definitely recommend Fix Fitness for anything to do with gym or fitness equipment in a heartbeat! read more