Got a screw in the tire right at the border of NM and CO (during road trip to WA) and this shop was…read morethe only one open and is on top of things. They did amazing not just fixing it, but also fixing it on the car they haven't dealt with before (Tesla)! Very thankful for Tire Max!

I got a set of four new tires. Super fast service and the employees are very nice and helpful…read more Thank you!

We were on our way to an attraction in New Mexico and the rental car alerted me to low air pressure…read morefor the two front tires. I was like great but I asked my cousin do you guys have Discount Tire here and he said yep right up the road! I said bet! We arrived and was greeted quickly by the very nice young man who added air to all four tires and even allowed my wife to use the bathroom during covid. This is huge, lol, because alot of businesses are saying NO! After handling business we were back safely on the road!

They don't like to answer the phone. Spend hundreds of…read moreDollars in there and they don't check the tire pressure before you leave???? What is THAT about?? I get that you're busy but come on Tires are Not cheap and the service is eehh... Now I understand why that Grandma threw the Tire through the window. LOL

Professional company that truly delivers on what they promise. I damaged the low-profile rim on my…read moreGenesis GV80 with curb rash, and almost like magic, they restored it to look brand new. The work was absolutely worth the money. They regularly repair vehicles valued well over six figures, and it shows in the quality of their craftsmanship. The customer service representative was knowledgeable, courteous, and friendly throughout the process. I would confidently take my vehicle back there again if the need ever arises and highly recommend them to anyone looking for top-tier repair work.

Had my rims powder coated, tail lights tinted, headlights cleared up, and a few other odds and ends…read morepainted on my truck. The work was impeccable and finished in only two days. The owner, William, is very professional, friendly and honest. He was very upfront and delivered on everything. Pricing: Very reasonable. I can't recommend them enough. I will be using these guys again. Big fan.

Really funny and kind crew. Upfront about all pricing and costs. My first experience with them and…read moreI will be coming to them again in the future.

I was afforded the opportunity to stop at Performance Automotive Repair on a return trip home from…read moreMoab, UT. Brandan and Kelsey are amazing people and they have a beautiful, well equipped facility. Their crew seems totally awesome! I would highly recommend Performance Automotive Repair for your vehicle repair and maintenance needs in the Bayfield or Durango area.

We needed a wheel alignment on my husband's 2015 Nissan Rogue. Took it to 4 Corners Tire Pros &…read moreAuto Care and since we weren't in a rush we drove home in my car. There was a message on our answering machine that they'd checked everything out and "everything looks good", it only needs the $79.99 alignment. Called back to authorize the alignment and that's when they hit me with "the passenger side strut is badly bent and tie rods are messed up". The repair price suddenly jumped up to $940 from the $80 original price!!!!! You're in shock. You argue and question and very reluctantly tell them to fix it. That evening you google struts and find the most expensive ones are $347/pair. So how did the price go up $860? You go to pick it up the next day and it's not ready! Cars that came in after us have been taken first. It's a 40 mile roundtrip. Call the next day and it's ready. You protest the huge price tag, pointing out struts for a Nissan are $347 or LESS. The manager argues back that they did so much more and even replaced another part that cost $60 for free. They have your car. You have no choice. Their struts for our car are $699! Quite a mark up from $347! We're retired and we just got massively taken by this place. Never, ever go there!

I wouldn't recommend taking your car here, business was slow only one vehicle in bay. Closed at 3pm…read moreSaturday. I stopped by at 1pm. I guess it takes 2hrs to do an alignment. Customer service is very terrible.

My son went to Ratchet a few months ago to get his car wrapped and we were so blown away with their…read morefantastic work we decided to surprise my husband with a wrap for his car for his Birthday/Christmas. Birthmas, if you will. Holy cr** these guys are amazing! Chris did an amazing job communicating with my son to get my husbands car wrapped. My son had the vision and Chris was great at recommending tweaks that would make the vision come into fruition. Absolutely impressive all around. My husband was beyond surprised and I think I might have seen a teeny tiny happy tear. I HIGHLY recommend Ratchet Industries!

We used Ratchet Industries on San Pedro for hail damage repairs on our truck through a USAA…read moreinsurance claim. Our communication was with the owner, Rori. The truck was dropped off on August 28 and was not marked "ready" until November 21, nearly 12 weeks later. During the repair process, we were repeatedly told it would be "two more weeks," but the completion date kept moving. Communication with both us and USAA was slow, inconsistent, and often nonexistent. Because of the shop's extreme delays, we incurred additional rental car costs. Ratchet Industries agreed to reimburse us for the rental expense, and USAA has a record of that agreement. The amount still owed to us is $1,604.84. After agreeing to pay, the shop again repeatedly told us payment would be made in "two weeks," but no payment was made. At the shop's request, we even tried working with them on a payment plan, but those payment dates have long passed and they are no longer communicating with us. As a final attempt to resolve this, we offered to accept half of the amount owed if paid by the deadline we gave them, which is now about six months after we incurred the rental cost. We still received no payment and no communication. When the truck was finally marked "ready" on November 21, it was not actually complete or properly put back together. The new drip moldings had not been installed, the interior paneling had been put back loosely and needed repair, the middle light housing was broken, and screws were missing from the tailgate molding. We have been very patient and gave Ratchet Industries many opportunities to resolve this. We are requesting payment of the $1,604.84 rental reimbursement they agreed to pay, or at minimum a written response and immediate plan for repayment.

Worst mechanic ever. would give zero stars. Customer service worst, the guy doesn't even work on…read morecars and just working on others and charging 5 hours of labor which was bulls***. Don't trust it don't do it.

These guys are amazing. Helped us when we broke down and went out of their way to help us amd get…read moreus going. Great people and service. They were heaven sent!

My wife and her sister recently visited the Durango area and on the morning before they were…read moreleaving to come home the service light for tire pressure came on. My wife drove her car over to Discount Tire and were asked almost immediately how they could be helped. They took down her information and were told that they would get her in as soin as possible. After a shirt wait, Tyler called her up to let her know that she had 2 nails in her tire, but put her at ease,and told her that he can get the tire repaired. She told me that it was such a good experience and that they had her done in less than a half hour, without an appointment. I personally think that it is so nice to know that there are still really good, friendly companies with very professional staff that take care of out of visitors. Thank You Tyler!!

A+++ service! The guys here work quick and efficiently. Everyone is very helpful and kind. I had…read morelots of questions and they were all answered. I purchased a set of tires here a couple months ago. Came in to get them balanced/rotated and was pleasantly surprised that it was a free service.

OMG, another day at JP Tire. PLEASE PEOPLE stay away from there. # 1 a piss poor job at least, they…read moredon't expect people to check their work- I did. The only word I heard from James the manger is LIAR. Sharp tongue and a big mouth. The customer is wrong and they're right. I'm amazed ! they insult my intelligence. Shady , shady, shady

Amazing customer service and the only place I will take my vehicles to be worked on in Durango.read more