Beyond our usual services for opening and closing our pool each year, Cole has been beyond helpful…read morewith helping us troubleshoot issues that come up; whether that be a recommendations for certain chemicals or treatments, how to best care for our pump and filter, or being available for "heeelllllllp the pool is green!!" callouts. When we bought our house we were not prepared to inherit the pool it came with. Cole has been wonderful with helping us keep it in good shape.

We had Floyd Millard come fix a crack in our tub. It was a brand new tub (we have a brand new…read morehouse), but it had a defect that the builders wanted to try to repair if possible. Considering the crack was over 4 inches, I didn't think it would work, but after Floyd worked on it, it seriously looked good as new!! We could not tell where the crack was and its even just as shiny and smooth as the rest of the tub. His attention to detail is spectacular and he matched the color perfectly. If you are looking for someone to fix fiberglass, Floyd is your guy! I did get his card and apparently he not only fixes Fiberglass and Acrylic showers and Tubs, but he also does stainless steel scratches as well as Vinyl Window Frames. I'm definitely going to be keeping his card in case we need any work in the future!!

Quick response! Came out within a couple days and fixed my pump. Fair and honest pricing and nice…read morefollow up. 10/10!!

We highly recommend Caylor at Old School Pool and Spa! He's hard working, friendly, honest, and…read moreoffers very affordable rates. He fixed our Cal Spa quickly and charged significantly less than the bigger companies had quoted. He's easy to communicate with, replies promptly, shows up when he says he will and knows all there is to know about hot tubs! He even fixed our diverters without charging us extra. Great guy, great service, great prices!

JRI has been helping me for about 5 years. His detail to all pool related issues is outstanding…read more I had a huge algae issue (related to the pool walls) and he researched with other pool companies and helped me get my pool back to sparkling clean! He just replaced my sand filter which was in really bad shape. He always goes the extra mile to do the job right. He does an amazing job!

We had just moved Into a house with a pool that had been neglected. We needed a new pump, heater…read moreand filter. I started calling/emailing/Nextdoor looking for recommendations on a pool contractor or pool maintenance company. Of course, being the middle of summer, people were busy, prices were high and I was getting frustrated. Then I found Jump Right In, I sent John a text and he got back to me promptly. We met at the house, he sent me a bid later that evening and it was competitive yet reasonable. I went ahead with Jump Right in and I'm so glad I did. A+ service! I've even texted him a few times with questions and pictures of my PH and Chlorine. I will continue using this company.

Great team to work with! Finding a reliable pool builder can be stressful, but Bluecontours made…read morethe process seamless. Their design team really listened to our vision and executed it perfectly. The construction phase was handled with great care, and the final result exceeded our expectations in terms of both aesthetics and build quality. Highly recommend them for anyone in the La Center & surrounding areas.

We hired Shark to put in 3000sqft of LVP flooring in our clinic. He was very professional, and…read morealways worked so hard. We trusted him nightly to work after hours, and lock up when he left. He did an amazing job, very thorough and detail oriented. Once the job was finished Marcia called just to make sure we are happy and if there is anything else that needs to be done to let her know. I would not use anyone else again but Shark. Thank you for all your help

The flooring they installed looks great and the lady who came to do the estimate is very nice…read more however they charged me to repair a hole in the floor in which I had already covered with plywood upon asking my father-in-law who was there during the repairs he said they didn't bring in any wood to repair the holes which leads me to believe that it was indeed not done My father-in-law was also badgered about payment even though the work that was listed on the invoice hadn't been completed. Lastly they did not complete the job the way I asked it to be completed. I hired them because I wanted the old flooring removed as well as new flooring installed. They didn't call me and let me know they weren't going to remove the old flooring and instead began work without making me aware of the change of plan.

Too expensive. Not friendly. Tried really hard to upsell. Kept calling even after I told him I was…read morenot interested in their service.

EDIT (Monday): I really, really wanted things to go well. I really did. Joshua was right on it on…read moreFriday, as I wrote below. However, when the tech came out, things went sideways, yet again. I'm attaching a second photo that shows what I came home to. My wife told me that the tech got here a little after nine, stayed for an hour, then left, leaving the panel open. He did not tell her anything, nor was anything communicated to me through email or text. Our assumption was that the job wasn't done, since the spa wasn't closed back up. However, the tech never returned. At about 4:30 PM, I called the very friendly and efficient answering service and explained the situation - I didn't know if the work was done, because no one had communicated with us one way or the other, and that it appeared more work needed to be done since the panel was off. To add insult to injury, the tech left our gate unlatched, and had my daughter not found it, our dogs could have gotten out of the yard. Again, to his credit, Joshua got back to me within fifteen minutes, and I explained the situation to him. He confirmed that the work was indeed done (but I can't really tell, and won't be able to if and/or until I see the water level going down. The concrete slab is wet, and it being December, it's unlikely to dry out enough anytime soon to determine if there's any leak at all). I explained my frustration at the fact that 1) nothing was communicated to me one way or the other and 2) the spa being left open seemed to say the work was not done, but the tech never said anything. He apologized, and told me the tech would not be working for them much longer. It seems that a lot of the trouble is being cast upon the technician, and I'm sorry to hear that the young man may be losing his job, but I'm sure everyone involved would agree that the buck stops with the managers, who are tasked with making sure that the techs that go out in the field are competent to do the work required, and understand the basic principles of customer service. I told Joshua that I had no other recourse than to reduce my review back to one star. I cannot in good conscience recommend Spa Repair Northwest to anyone. I understand that my negative review is an outlier, but it's important for consumers to understand what they may (or may not) be getting when hiring a company to do a service. For $800, I expect quite a bit more. EDIT (Friday): Joshua from Spa Repair Northwest called me after hours to let me know they were on it, and have scheduled a repair appointment for first thing Monday morning. I've added two stars to my original review because of their prompt attention to my concern. I will revise this review again once our spa is in operating order. (Original post): At the beginning of October, I noticed that my older Arctic Spa had a small leak. A repair tech came out and told me our pump needed to be replaced for about $800 including cost and labor. What followed was a series of unanswered calls and missed messages, with the ultimate result being a new pump finally arriving. The same tech came out to install the pump, which resulted in a proprietary part on the spa breaking, which required being special ordered from Arctic Spa. Again, a series of miscommunications, and I was finally informed that the shipper had made a mistake, resulting in an extended delay in getting the part from Arctic. I got a flurry of apologies from various representatives of the company, and a firm date was set for the replacement part and the pump to be installed. That was four days ago (Monday). This afternoon, I went outside to hear my spa "roaring," meaning that air was being sucked down into the pump. I opened the lid to see the water level was down about two inches, and there was a substantial amount of water emerging from the underside of the spa. I was able to speak to someone in the office this afternoon, who assured me someone would be in touch as soon as possible. I'm not holding my breath, to be honest. Of course, it is a Friday after a holiday, and I understand that, but I also understand that this has been going on for two months now. Lastly, it seems as though the tech has installed the pump incorrectly, though it might be a design issue. This is the third pump I've had in 24 years, and with the previous two, the standard filtering setting on the spa was the "low" setting, but now, when the spa switches on to filter the water, the jets are on high. I see that this company has a lot of very positive ratings, and I want to believe that I've just had a perfect storm of problems that really isn't the fault of the company, but my confidence has been greatly shaken. To their credit, they did not charge me for the part that broke while the pump was being installed initially, and they were very apologetic and attentive to me once the problems with their shipper was discovered. I'm hoping things will get better.

I was referred to them by another SPA company in Portland because I purchased a Master Spa. No one…read morebut these guys will support you in maintenance or questions about a Master Spa. Master Spa doesn't even support you. These guys were wonderful at a very bad time in my life. About 3 months of finally getting this spa in place, I found out I had cancer. They took care of my spa when I wasn't able and they did it very well. They didn't try to take advantage of the situation. In fact they did their best to take care of things as inexpensively as possible. I wasn't able to use the spa, but I had others using it. When I finally was able to use the spa again, they helped me understand how to take care of it, so finally I didn't need them to help out any more. THANK you!

So impressed! Crown pools was so helpful with my pool issue diagnosis. Very knowledgeable and…read moreinterested in helping their customers rather than just being out to make money. Highly recommend this company with any pool related issues.