Hired to troubleshoot hot tub. Dan took the front panel off the hot tub and when he put the panel…read moreback on he cross threaded 2 screws and stripped out most of the remaining Philips heads screws by running them on with an impact driver. If someone can't screw 8 screws in without destroying them do you really want them working on your hot tub. Dan has made no effort to make this right.

We had our hot tub completely reconditioned by Dale and his crew in Hillsboro. We love our hot tub…read morenow. The work was performed fast and within budget. The company did a good job for us. Love the tub!

If I could give zero stars for Blue Mountain Pools I would. Nothing but trouble due to one issue…read moreafter another. We had to threaten a law suit to get them to refund us money for faulty concrete. Today we had a contractor try to fix faulty concrete around the pool and discovered that the electrical conduit for the pool cover was only 1 1/2 to 3 inches below the surface of the concrete. This is a major code violation!!! The code requires 18" below the surface. When we called Blue Mountain Pools to cover cost of repair to reroute the electrical conduit - they denied responsibility.

This company was so wonderful. I was dealing with a waterfall feature in our new Portland home…read morefrom thousands of miles away and nearly all pool contractors in PDX did not want to have a thing to do with it (they like the big jobs, new pools from scratch; understand, but really, no time for smaller jobs??; wait one year before coming to give an estimate; really???). Well, Blue Mountain and Roy and Jim came through with flying colors and best accolades. They gave a great proposal for tearing out the unserviceable 'Frankenstein' double pump system and putting in a totally manageable single pump with variable speed drive and timer and new chlorinator and new single pump/filtration system. Our family is so incredibly happy that they fixed this messed up plumbing job in record time and only used the highest quality materials and equipment.

This company has been stellar! The service people are always on time, helpful, and very…read moreinformative about the "health" of the water in my hot tub. I have had many interactions with Sarah in the office - and again, she has always responded on time and been very pleasant. Most importantly, when I have had any issues A- llSpa and been great about honoring any and all warrantees for the tub. No questions asked. I would not hesitate using their services - nor purchasing anything from them. I wish other vendors were as responsive!

Their technicians are overworked, and overbooked. You will wait at least a month for an…read moreappointment, even if they were just out. (Make sure they don't send out the kid, he doesn't have a clue).

2.3!!! I know why....I have used them in the past and it took forever to get and appointment…read more Last month, I called the office, NO reply. I texted the office, NO reply and I sent and e-mail, NO reply. My wife contacted the office and left a voicemail complaining that NO one would return our calls, texts, or e-mails. Guess what....NO reply. We have found another company to work on our hot tub. It was easy to get an appointment and the tech solved the problem on the spot! What a difference a great company vs. a mediocre at best company makes... Don't waste your time, money and hopes on a 2.3 company. There is a reason they have a 2.3, it simply says, go elsewhere or regret your decision.

They arrive unannounced without calling first for appointments…read more Was not pleased with the used spa warranty service. I gave them the opportunity to "make it right", but they would not listen. I will not do business with them in the future.

The only place willing to work on my pool! Very nice guy, came to fix a very neglected pool and let…read moreme ask lots of questions and taught me how to better care for my pool.

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..