JRI has been helping me for about 5 years. His detail to all pool related issues is outstanding…read more I had a huge algae issue (related to the pool walls) and he researched with other pool companies and helped me get my pool back to sparkling clean! He just replaced my sand filter which was in really bad shape. He always goes the extra mile to do the job right. He does an amazing job!

We had just moved Into a house with a pool that had been neglected. We needed a new pump, heater…read moreand filter. I started calling/emailing/Nextdoor looking for recommendations on a pool contractor or pool maintenance company. Of course, being the middle of summer, people were busy, prices were high and I was getting frustrated. Then I found Jump Right In, I sent John a text and he got back to me promptly. We met at the house, he sent me a bid later that evening and it was competitive yet reasonable. I went ahead with Jump Right in and I'm so glad I did. A+ service! I've even texted him a few times with questions and pictures of my PH and Chlorine. I will continue using this company.

Serviced our pool last year and service was OK. This year, texted them about pool opening and…read moreservice. They replied they were scheduling it and heard nothing further. Texted more and got excuses about phone problems.Never responded and never provided this years service and never explained why.

Black Rock has overall been good to work with--they do routine servicing of our spa. Nice guys and…read moreknowledgeable. Their portal for scheduling is a bit rudimentary as far as being able to request appointments, and my sense is that they have so much business they have trouble keeping up with everything (ie communicating and keeping to a firm schedule). But they're a valuable resource and seem to be pretty unique in the western suburbs.

Good service - and better prices than the big companies. Jacob gave me peace of mind as I have an…read moreold pool under trees, so it's problematic to maintain on my own.

From the owner: Exceptional service for a reasonable price. Let a certified technician keep your pool clean, clear,…read moreand safe for you and your family!

Absolutely great service and support from this crew! I use them exclusively for my pool needs…read more Knowledgeable and helpful! I get my chemicals, replacement pump system parts, advise and water testing from this awesome team!!! For sure a treat to deal with.

I do not recommend The Pool & Spa House for pool maintenance, repair, or product sales. Despite…read moretheir many retail locations, their knowledge of pool equipment and proper maintenance is extremely limited, and they frequently recommend unnecessary services and expensive replacements. We used them for years simply because we didn't know better. One of our earliest red flags should have been when we hired them to balance our water. Two days later, the pool was completely cloudy and burned everyone's eyes. I watched the technician pour in gallons of muriatic acid -- something I now know will crash pH to unsafe levels. That was our first clue that they were not the experts they claimed to be. We continued using them, even replacing an expensive piece of equipment at their recommendation. But the final straw was when our heater stopped working and displayed a "lo flow" error. Hayward heaters can throw that error for many reasons -- up to 13 different causes -- yet the technician didn't even check the heater. He took one quick visual look around and immediately tried to convince me that I needed to replace the sand in our filter, which costs thousands of dollars. When I repeatedly asked him to actually inspect the heater (the actual equipment with the error), he reluctantly opened it, said he "didn't see anything wrong," and then became rude, aggressive, and defensive about his "years of experience." After he left, we called another company. They found the real issue in minutes: the flow switch simply needed adjustment. If I had listened to the Pool & Spa House tech, I would have spent thousands of dollars and still had a broken heater. Their retail stores are also extremely predatory. They refuse to sell basic pool chemicals unless you provide your full address and personal information -- something they claim is "policy," even though it's not required by any state or federal regulation. It's simply for tracking and upselling. I still tried to buy from them to support local business, but even when I tried to buy stabilizer they argued with me about the amount I wanted, tried to push additional products I didn't need, and eventually refused to sell to me when I declined to give my address. People should know: you don't need all the specialized products they push. You can easily maintain your own pool using the Trouble Free Pool method with basic chemicals like borax, muriatic acid, chlorine, and baking soda -- all available at local locations that carry pool supplies like Ace Hardware in Happy Valley and Milwaukie for much less. What you do need is a company that can diagnose equipment issues correctly and honestly. For that, go to Classic Pool Spa & Hearth. Their technicians actually know what they're doing, they don't upsell, and they've saved us money and unnecessary repairs. I will say the people who answer the service line at The Pool & Spa House are very kind -- but unfortunately, kindness doesn't make up for poor training, aggressive sales tactics, and inaccurate technical advice.

If I could give this person a zero star rating, I would. Theresa stopped by for a first visit and…read morethen yelled at my dad that our pool wasn't filled enough for her. She then left immediately and left our back gate entirely open, we have dogs, which were obvious. Saying she'd be back tomorrow. We bought the house 5 years ago. I answered the door and she said she had worked with the previous owner 10 years ago and knows where things are and headed to one of the gates. She never mentioned working for us before and I did not recognize her. I went outside after grabbing my dads cane for him, while he was going to go over things with her and she was gone. The attached photo is her message to my dad after yelling and abruptly leaving. From what I remember, from 5 years ago from one show, if it was her. She always had conflicts and issues, and just showed up the one time, kept flaking on us with a lot of excuses. This lady is just unprofessional. Who yells at someone about their pool being low (it was full to the point where it has always recommended to be), leaves with the gates open, says they'll be back the next day, and sends a message like this? And if the was the same pool person before that showed up once and came up with excuses to ever come back. Why even come back? You knew the house. Just cancel instead of yelling at a man with medical issues and immediately leaving.

Teresa has cleaned our large pool on a weekly basis and we couldn't be happier, the pool is ready…read morefor use and chemically balanced at all times. She is a complete professional and also had to do a dive in our pool to hand pick out some larger debris and it was for the same hourly rate as normal cleaning. I don't just consider her my pool cleaner she has became a good friend as she often show up with her delicious little treats and great knowledge of pools. Thank you for being my friend and pool cleaner

I called them twice and left messages as I was inquiring about their services and never called…read moreback. Maybe they are closed

Over charged and undelivered!!!…read more After years of working with this company they have gone downhill in no time at all. Completely rebuilt my entire hot tub with all brand new parts and am now on my 3rd ozonator and yet again it is failing and has now supposedly damaged the new equipment they previously installed. Evertime they come out it's someone new and no one remembers the work they previously did. One employee tells you one thing and then Brandon says something completely different. Was charged $675.00 for someone to come out, was here for 10 minutes, said yep you need a new topside unit, literally took him two seconds to pop it out and put in a crappy new one, Only to go out to use hot tub and find that was not the issue at all. Said he would not charge to come out again and of course he sure did. 2nd trip out and now I need new electrical box and a new ozonator. Per his employee the ozonator failed and water backed up into my electrical panel and shorted it out! Charged me to diagnose for a second time when they failed to diagnose the issues corretly the first time. Employee was nice but when Brandon got on the phone he was Completely rude when I explained that I was not happy about the repeat ozonator issues. He said I had never had issues with my previous ozonator and that his previous employee never replaced my last ozonator after telling me it was not hooked in the first place. The 3rd ozonator installed by the same people! I think I know what I was told. Oh and did I mention took weeks to get the first appointment and then a month for the 2nd one. Supposed to be here by between 2 and 3 and didn't even show up until 4:00.