It feels weird being the first person to not write a stellar review. It looks like (and from my experience) if I had had Dr Guymon the entire time, I would have also left a 5 star review. Instead, I had the pleasure of dealing with Dr. Morris for my retainer fitting. That man has no business dealing with people, let alone children.
I contacted Guymon Orthondotics after my retainer of 12 years broke. It contains two of my front teeth, and one of the teeth broke off, so I fixed it temporarily with superglue. The initial visit went well...I wasn't actually seen by the doctor (not sure which one it was), for 45 minutes after my appointment time, but I guess that's to be expected. Once they took the mold for my retainer, I was in and out.
When I came back a week later, the assistant showed me my new retainer, and immediately I knew there was a problem. My old one (and my new current one, once they fixed it), has very little metal. This is something I have in my mouth all day. I eat with it, drink with it, talk with it, etc. It is very much apart of my mouth. It appeared that the people who made this first one assumed it was something that didn't need to be worn all the time (with the two front teeth attached...not sure how they came to that conclusion). I expressed my concerns to the assistant, who was incredibly sweet, but in the end had not control over the situation.
Then comes in Dr. Morris. The assistant and myself relayed my concerns about the metal clasps that were essentially over my back teeth with this retainer, and Dr. Morris just brushed me off. I tried the retainer on, and expressed my concern that my left side teeth were hitting the retainer and it was uncomfortable. He took a glance inside my mouth and told me I was wrong, that the retainer was fine. Look dude, I've had metal in my mouth since I was 7 (now 30), I know what should feel right, and that wasn't it. This is also just one of 4 retainers I have in my mouth at any given time (2 permanent, 1 I wear and night, and this one) so I know what to expect. When I told him I was also worried about food getting stuck in the extra metal pieces, he told me I shouldn't eat with it in, and to take it out. Um, my TEETH are on this thing!!! Do you think I should just remover my teeth whenever I go out to dinner?!?!? Ass. He then left, and I continued to express my concerns with the assistant. We discussed me trying the retainer for a week to see if it would really work or not, and then if I could come back to get it adjusted if it wasn't a good fit. During this conversation, Dr. Morris came back, picked up my new retainer and proceeded to break off the metal on the left side. He then threw it down on the table and left, with a snide comment about how "now it's the way you want it". Never being in a situation with such an aggressive doctor, and for some reason doubting myself, I tried it again, and sure enough, now the whole thing was unstable.
Due to his treatment, I found myself embarrassed and in tears in the office. fortunately, many of the other ladies working decided to help me, and they took control of the situation and talked with me about how to make the retainer comfortable and practical. They spent time to take pictures and another mold. From there, they ordered the correct retainer.
I came back a week later, making sure my appointment was NOT with Dr. Morris. And Dr. Guymon helped fit me with my new retainer. He listened, when I told him my tooth was hitting the right side this time, adjusted the metal, and poof! Retainer fit perfectly. The new retainer looks amazing, and I am so happy with how my new teeth look. I just wish I had never had to deal with Dr. Morris.
Everyone else that I spoke to at Dr Guymons is amazing, sweet, kind, and understanding. Dr. Morris is a bully, and I hope any parents reading this will listen to their kids if they have a complaint about him. I would never let my child be touched or talked to by that man. He may have just not given a damn about me, since I was not going to be a long time braces client, but that is no excuse for his retched behavior. If I ever need help with a retainer again, I will try to go to Dr Guymon, but if I can't get an appointment with him, I will definitely find a new place to help me. read more