Greatly appreciate inspection and education of my many trees. Billy was very very informative and his honesty was admirable. The price quote was more than fair. Easy to get an appointment and exceeded all expectations. Highly recommend . read more

We had a bad storm which knocked down a bunch of trees blocking our driveway. I called at 8:30am when they opened. The owner came out by 9am and a crew was done before 12pm. Great service for a great price read more

I have been using Tree Times services since 2015 and have always been pleased with their work. A Tree Times crew came out today to prune my fruit trees and crepe myrtle trees. They also cut down three sickly trees. They did a wonderful job. All crew members were professional in their interactions with me and performed their duties with great care. The crew was diligent with cleaning up tree debris, thereby leaving my yard looking well groomed. I highly recommend Tree Times if you need tree pruning or removal of trees. read more

(Pictures show how the tree was initially positioned, how it shifted when another-NOT Tree Times- company failed to remove it properly, and how Tree Times literally came to the rescue) I don't even know how to begin to thank Billy Kelley and his crew. On Saturday, a wind storm came through, uprooting a tree onto my house. Tragically, my husband was killed by the tree. I immediately called my insurance company and sent pictures of the tree's positioning from all angles. They contracted with a tree company, who showed they valued profit over everything else, by subcontracting to a company who clearly had no experience with trees. I did tell the company my insurance assigned that my husband died as a result of the fallen tree and sent the same pictures of all angles of the tree to them. You would think they would have used their own professionals, if they had any, to work on the project, or reject it because it was above their ability level. Nope. The subcontracted, unskilled workers came out at 5pm, while everyone on my street was meeting about how to help us in front of my house. Without moving any personal items out of the way, or protecting any landscaping, or my daughter's frog pond, they proceeded to climb onto the roof and hack away without any apparent plan. They did not use ropes to direct branches, or anchoring. The uprooted tree was leaning on the house. Anyone with half a brain would know to start with the top branches to lighten the load, while using the heavy root ball to their advantage. Nope. They cut from both ends at the same time, removing the root ball. This, of course, caused the tree to push down, snapping the ridge beam and pushing further into my house. By the time I got there on Monday morning, the tree trunk was precariously laying through my house, ready to cut it in half. Nothing was under it to support it, no tarps were laid over it to protect my house from the rain that was predicted and came. I called the previous company to ask what they were thinking, and tell them to cease work. The only smart thing that company did was to call Billy to fix their long series of mistakes. When Billy arrived, he was visibly upset by what the other company did. He immediately started making phone calls. He talked to someone from my insurance company, even though I was not yet assigned an adjustor, to get permission to start work. He promised me he would make it right that day, even if they had to work into the night. He also gave me the contact information of a disaster mitigation and rebuilding contracting company that he has worked with for 20 years and trusts. Spartan has been just as amazing as all of the crew at tree times. The storm felled trees in my neighborhood, affecting over 30 other homes. That caused a shortage in crews and cranes. Billy's team arrived that night, as promised. They were able to secure 2 cranes, which were necessary to now lift the tree trunk straight into the air, to prevent further damage. (I had gone into the house before and after the removal. It was as if someone had picked a toothpick off of a table. They somehow managed not to cause any further damage. Billy's team set up at around 5pm. They had the tree gone and the roof boarded up by 7pm. The team that tarps the house worked past dark, as promised, to prevent any further water damage. After reading an article, I also found out that Billy put off 3 other projects for me and my family. His 3 clients had heard about what happened and, when they requested to complete my job first, the clients said, "yes." I can't thank Billy, his crew, and those 3 families enough. That kindness and selflessness is not something I thought was common anymore. If you are looking for a tree company who not only does a great job, but cares, call these guys now. read more

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Billy is very professional and really knows the tree business. You can't go wrong if you hire him.

Out standing service from an honest company. Billy came out to our property for a No cost inspection and provide an estimate on any work needed. Figured I would get the run around about how many trees needed to come down, he told us only three. As he was leaving the property they sent us the estimate for work. Impresses by his honesty and guidance, we reviewed the document and agreed. They then called and set up an appointment that fit our schedule. The crew showed up on time, and quickly got to work. Four trees down and all cleaned up by 2:30. Great team and protected other trees and our property. read more

A company of amazing people doing amazing work. We had a tree fall onto ourhouse and the owner, Bill, was at my door within an hour of calling and within a few hours the tree was gone but so was every branch, twig and leaf. This company is highly recommended! read more

We called Tree Times out for an estimate and Bill seemed very knowledgeable and gave us a great quote. We called to add another bush removal to the quote and the person who answered the office phone said he put the request on Bill's desk and we didn't hear back from them after repeated calls. Finally over a month later, we got another appointment scheduled to have Bill come out once more. Two hours after he didn't show I called the office and was told by the office person that they were just about to call me because he forgot Bill was supposed to attend an expo and was doing that instead of servicing a customer. read more

My property management company hired Tree Times to remove a limb hanging over my driveway. I had to schedule the date when they came out to remove the limb. When I expressed my concerns for the potential for property damage and how this was, what I felt , an urgent matter they were able to move me up on the schedule and come out expeditiously to remove the limb. They took care of the limb very quickly and we're extremely professional. Thank you all for everything and putting up with my s***. read more

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After leaving a bad review I'm going to follow up with a great one and correct my wrong. Apparently Caleb was in a car accident on May 13, so this is why he never showed for our estimate appt.. Caleb just came to our home just now. He was a polite, well spoken young man, who was very concerned about righting the wrong of no one calling us to cancel our previous appt. He is a kind/ intelligent young man and gave us a great explanation of our stump situation. Thank you Caleb & Billy Kelley for showing us great customer service still exists. I apologize for my mistake. I hope this rights my wrong. read more

First: estimates are $50 not free ($50 comes off the bill if they get the job). Second: Service date can be several weeks from estimate. (Which gave me time to get more estimates and a much better rate from another certified, accredited and insured arborist. Third: Cancelling a scheduled service will cost you $325 Out $375 now but still saved money by other contractors much lower bid in the end... happy I looked elsewhere. read more

Nope, can't and won't recommend them. If you "schedule" an appt with them, it's the luck of the draw whether they will show up or not. Day of appt they'll call with some excuse as to why they can't show. Happened to our neighbor, then they complained and the company reschedule for 3 hrs later. With us they told us it was a medical excuse. Could have been true, but after talking to people in the community got the feedback that they do this a lot with people. And use these types of excuses over and over, again and again. They seem to have high rating for emergency call in, probably because they can charge more. Either way I wouldn't personally recommend them if you are scheduling an estimate call out. Not worth wasting your time, they don't respect your time. Waiting weeks to get someone out isn't worth it to me. But that's my personal opinion. Read all the reviews published and hidden to make your own decision. But I'm a no, thumbs down on them. read more

Storm on 6-29-19 had a large tree fall on my car port and deck. Tree Times was referred by Paul Davis Restoration (Fantastic) and they came and removed the tree. I don't mean they just removed it, you can't tell what crushed my property because they picked up everything. I mean they raked the lawn, picked up the sticks, everything. They even handled my insurance company and I paid nothing out of pocket (Shout out to USAA, the best). I highly recommend this company, fast, efficient, and well done. Thanks. read more

This company is awful. The owner is a rude jerk and the crew trucks smell like weed. There over priced and awful Service. I don't recommend to anyone! read more

Called this company 3 weeks ago to get an estimate to have our tree and stump removed. Heather set the appointment and the representative to give the estimate never showed. We never received a phone call to tell us otherwise. I highly recommend that if you are seeking to get an estimate from this company , do not depend on them to respond. read more

We had an overgrown/growing into overhead lines tree taken down as well as several small and one large stump out. The work was done quickly, cheerfully, and professionally. 2 crews. One to take down the tree. One to grind the stumps. Had quite a bit of email correspondence with the office about having to rearrange times (guests/weather) and the person I communicated with was extremely helpful. The only reason for 4 rather than 5 stars was that yes, the written contract came in noticeably higher than the first estimate. But we knew that could happen. It was an estimate. Would definitely recommend. read more

I got an estimate from Tree Times for my neighbor to have a tree removed (which was done) and later had them trim a tree in my front yard since the estimate was very reasonable. Billy the owner came by both times for the estimates and was very professional and explained things very well. Both my neighbor and I were very pleased with their work, and I highly recommend Tree Times. I will definitely use them again in the future! read more

Billy and his crew at Tree Times are wonderful to work with and went above and beyond to make sure the job was done in a safe, systematic, and professional manner. The foreman on my job took every opportunity to teach the other members of the crew how to do tasks the right way and always made sure they put safety first. Heather (in the office) is such an asset to the team, her coordination and quick response time is part of what made this such a great experience. Billy was in communication multiple times during the day and even made it out to check on progress. We will continue to use Tree Times in the future. read more

This company is hands down the best in the biz. Awesome crews, friendly, knowledgeable. They clean up the work site and work hard. Highly recommend!!!! read more

Having asked them for a quote, the owner came out and quoted me around $795, but the written estimate was almost $1000. When they called to schedule, I told them I wasn't interested right now. A few days later they called again, and I told her I wasn't going to use the company because I felt it was too high of an estimate. Today, the owner calls personally, angry that he gave me a "fair quote" and challenging me why I didn't want to use them. I explained the same thing to him about the price, and he kept saying it was a fair quote, sounding more aggressive than I was comfortable with. I said that they've now called me three times knowing I'm not interested, and he sounded like he was just going off on me in a loud, aggressive, angry tone that it was a "fair quote!" and I'd "better choose a company that is licensed and insured, 'cuz they're not" (I think he thinks he's the only insured tree remover in the area?). His aggressive, hostile disposition was so unsettling to me, especially since he's supposed to be the owner of the company. I finally told him to stop calling me, but he wouldn't let me talk--he kept interrupting me and saying "Good. Go. Use a bad company, go use a bad company, go" or something on that level, as he was just talking over me telling him to leave me alone. It was a very strange hyper conversation that left me feeling bullied more than anything else. read more

Hired these guys for a 3rd job on our property and again, they did not disappoint. Scheduling was quick and easy. Prices are fair and reasonable. Saved us so much time, and backache! Heather in the office is great with communication. Billy is so professional and does whatever he can to make sure the job is done beyond expectation. Dalton came out Tuesday and ground a massive stubborn stump and root system, filled it back in, and cleaned up the entire yard, sidewalk, driveway after. Each time these guys come out, they leave the property looking better than it was when they arrived. Dalton was very professional, extremely friendly, knowledgeable, and made sure I was completely happy with the job along the way as I watched or checked in on progress and before he left. Miracle workers, these guys! Great customer service. Will be a loyal customer for sure! read more

We had a tree come down on our house during this last wind storm and our insurance worked through Tree Times to come and remove the tree. Billy and his team were excellent. They were swamped answering calls but Billy was prompt to assess the damage and was out to remove the tree the moment the winds died down. The professionalism and prompt excellent service he provided me made me a lifetime customer for any future needs from his company. read more

Great Job by the folks at Tree Times!! Thanks for a job well done, the professionalism and expertise was well displayed. Could not be happier with the work these guys did. They kept all appointments and when the job was complete my yard was cleaner than before they arrived. Would recommend them to anyone looking for tree service read more

I tried emailing several times to set up an estimate. The company was unresponsive, so I called them. On the day of the appointment, they did not show up or call. Multiple calls to the listed phone numbers went unanswered, and I did not receive a reply to my voicemails. Steer clear. read more

They came out to give us an estimate the same day i called, but due to rain delays it took a while to get the work started. The owner usually answers the cell phone number which is posted on the website, but if not the office takes a message and he calls back. The only downside is a little hiccup dealing with property lines being unclear-but overall a good experience. I would work with them again. read more

Billy was available the stormy night a tree fell on our house providing information and support. It was great having Billy and Tree Times Tree Service there during this stressful time. Early the next morning (Father's Day), Billy put the tarp on the roof which provided insurance against further water damage. The tree removal and clean up was excellent. If you have water damage you might opt to use your own fans. read more

My brother recommended this company, because they did an excellent job of removing a dead tree hanging over his shed. I set up an appt. with the owner, and when he came out, he made recommendations on which trees needed work (besides the huge dead oak). The price was fair, the contract was signed, and the crew of four were outstanding in each of their duties. How the tree climber was able to take out a 100' oak without hitting my neighbor's mailbox 15' away from the oak is beyond me. I have had trees removed by companies before (and really got ripped off). Tree Times is the best. read more

Our experience was outstanding from the moment I set the appointment to the follow up call with Billy about our satisfaction. If we had not had fence & shed damage you would not have known as huge a tree had come down. We have used other tree companies but none as prompt, professional and concerned about the finished product. I will tell everyone I know to use Tree Times if they should need tree services. read more

After a horrible thunderstorm last weekend we had a tree to fall in our backyard. I contacted Tree Times for an estimate. An appointment was scheduled very quickly, however: they failed to show up during the stated timeframe and worse yet did not call to explain. I phoned the next day to get a response that they got "tied up." Understandable, but there is no excuse for not contacting us out of simple courtesy. Heather, the woman who answers the phone, called me back later attempting to reschedule the missed appointment but offered one for 4 days later. Unacceptable and poor customer care! I will not use their service. I would not recommend this company. They obviously do not have respect for potential customers. read more