1. Trees by Healthy Living

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Trees by Healthy Living

4.0 (8 reviews)
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8 years ago

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9 years ago

Awesome service. Fast friendly and great product. I will definitely be a repeat customer!

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Ask the Community - Trees by Healthy Living

Verify this business for free

People searched for Cannabis Clinics 326 times last month within 15 miles of this business.

Verify this business

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2.9(33 reviews)
0.7 km

good selection of products. nice staff. friendly and knowledgeable. the prices are also really…read moreaffordable!

I rarely leave negative reviews for dispensaries as I understand the hectic job it is, but I felt…read morethis experience deserved one. For context, I managed a dispensary in Modesto for three years (that had 3 locations at the time) and oversaw multiple divisions, so I'm familiar with dispensary operations and customer service expectations. I've continued to support Flavors over the years simply because I respect the owner and the way he chooses to run his business. I almost always place mobile orders because I prefer to minimize my time in the store. Unfortunately, the online menu is frequently inaccurate or not updated, so I often have to leave notes requesting the product I actually want. Today, I placed a mobile order and arrived approximately 1 hour and 20 minutes later. My order still had not been picked. Since an employee was going to the product area to retrieve my item anyway, I politely asked if I could purchase a second one. Manager Grace repeatedly told me no because it "wouldn't be fair to the people behind me." I respectfully disagree with that reasoning. My order had been placed over an hour earlier and should have already been prepared according to the site. Had the online menu been accurate, I would have ordered two from the beginning. Instead, because the menu wasn't updated and my order wasn't ready, I was told I couldn't make a simple adjustment while an employee was already retrieving the item. What made the interaction especially frustrating was that the explanation felt unnecessarily rigid and controlling rather than customer-focused, as it should have been. I genuinely can't understand how asking for a second identical item, while an employee will already need to walk to the exact same location to retrieve one, would have any impact on the customers behind me. It wasn't adding another stop or creating extra work; it was simply allowing a customer to purchase an additional item that was already needing to be retrieved. In fact, allowing me to purchase a second item would have meant the store made a larger sale while requiring virtually no additional effort. I'm not asking for special treatment, which Grace said I was. I'm questioning why a customer who placed a mobile order well in advance, and whose order wasn't ready as promised, isn't allowed to add another identical item while the employee is already at the same product location. Saying it "isn't fair to the people behind me" doesn't make any sense in this situation, especially when the delay originated with the store, not me, the customer. I've always enjoyed supporting Flavors, which is why this interaction was particularly disappointing. Better communication and understanding from management, a more accurate online menu, and a willingness to provide just reasonable customer service would have made this a completely different experience. Do better with hiring please.

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Trees by Healthy Living - cannabis_clinics - Updated July 2026

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