All these reviews about how long the line is BUT nobody considers this place seriously has some of the best prices and deals around. The bud tenders do talk a bit sometimes to the customers but nobody complains when they get talked to? They're all the nicest most helpful people and they have a great selection at a good price, as a regular I cannot recommend this place more. read more

Deceptive business practices here at x1 Tracy. Went to x1 after placing an online order, bud tender Mariah K. Did not read back any of our items. Daisy the manager was extremely rude and unfriendly both days we tried to come and resolve the issue. As a store that depends solely on their customers coming back, in order to get good rapport and good business you have to be honest, professional, and willing to find resolution and communicate kindly. I placed an order for a dab, pre roll, and cartridge, and upon coming inside the budtender kindly told us the 30 percent was no longer there so we last minute decided to take the dab out since we did not pull enough cash out assuming the 30 percent was still there upon arriving in turn told her "we will just keep the preroll and cartridge only please take the dab out" under the impression, we were buying those two items only. I told her this verbally, and not once did she say we did not have a pre roll in the bag. She did not take out or read back our order nor tell us what we purchased, after we payed and got to the parking lot we realized an item was not the one we anticipated to purchase. Had the budtender read back and showed us the items we would have told them it was not the item we were looking for. On the Weedmaps as well it doesn't specify in the name that it is neither a handheld device nor that it's a preroll only on the receipt does it show this however we saw this after leaving which defeats the purpose of catching this mistake had the budtender shown us our items and confirmed our order out loud, so that in itself was misleading to start. But however had the budtender shown us our order before checkout we would have told her we did not want that and would have caught this before it becoming a mistake. The manager by the name of Daisy was extremely unfriendly compared to the Budtenders who were actually seemingly kind. She immediately came in like a firecracker and said "I remember you from yesterday I cannot do the return because I remember you from yesterday" I tried to explain to her what happened and she repeated her response while pushing back the items on the counter and said I cannot help you however the day before she didn't hear out our explanation as to why we ended up with the wrong item, persistently pushed the notion that it's not broken so she can't do nothing about it which was not relevant to the issue we were trying to explain happened. She had no means to hear us out at all and was stubborn in hearing me out. Daisy was very unprofessional to be In place of a manger as she is not kind spoken nor has any conflict resolution. It felt like talking to a wall. I thought coming back the next day she would be willing to hear out my reasoning as the day prior she just shot it down immediately with her motive that "it's not broken so she can't help" and didn't let me explain. As someone who's worked in the weed industry it's really unfortunate this is how they treat customers who keep the doors open. The third picture is the pre roll we were expecting to get and had bought previously. Will make sure not to recommend this place anymore and take my business elsewhere. read more

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Deceptive marketing on Weedmaps and in person. Daisy the manager is very rude and unprofessional. Mariah K. The budtender does not read back or show you your items on your online order which will cause you to leave with the wrong items that you did not expect to be ordering. The manager will rudely decline any help and is very unprofessional. Went to embark and had a better experience compared to what x1 Tracy has going on. Make sure you have the budtender show you your online order items and read back the order before you pay or else they will make you keep items you did not want to order. I hope the owner Bert can get this in check, I know he would not appreciate rude Managers. I hope the HR Caroline can see this and adress this with the manager Daisy on how to truly be a kind welcoming manager and have conflict resolution rather than being rude and hot headed and unwilling to listen eye to eye. very disappointing as I've been a loyal customer and never had this happen before. I wish the general manager Mo was there usually she's more kind, understanding, communicable, and easy going. read more

if u want the same crap over and over its good pricing, they took away online ordering good luck waiting 30 min- an hr for your goods lmao. I used to love this place but they need faster service and more stock bad. read more

Literally the WORST dispensary EVER!!! I nearly have to stand in line for at least 45 minutes before I get called up. What makes it even worse, they have to many employees and yet I have to wait 45 minutes in line. When I can go to the next dispensary in Tracy, be in and out within 10 minutes (With a discount at that)! Never come here!! read more

All the girls look scared and they are really dumb as well no type of experience with basic products And the manager is dumb founded as well took forever to help me and my mom find a basic disposible while giving us ugly faces ill come just to put them girls to work and rush them but other than that place sucks read more

I love the deals they have and the prices are amazing the customer service is great the girls are so helpful and kind. You really get your money worth here read more

2 bud tenders for big line and another 2 just talking in the corner. Been here once but never again. Only reason they have business is out of convenience but once one comes closer they'll go out of business. Also the girls there have are such cuntbags read more

To Onyx G in the reviews: homie people actively see them talking and not helping, we aren't blind, ( I said this down there on number 9, but the online system is never updated anymore, you know nothing and just assuming now, if they kept their products updated then I can buy the items I want online, I go to the store they have over 50 of the products I want but if you look online they aren't there for me to order and PICK UP, hmmm wow) 2ndly even if you know what you want (like me) they take forever to get it, I have to tell them where it's at, 3rd they get mad when you tell them what you want and where it's at because they are lost in their own store, 4 30% off is in other areas too its not about that, 5 security are dicks at times, 6 they don't even let you speak to a manager, you can't call them you can't email them they don't care about you, 7 they make up rules as they go, they use to let you make an order and if they ran out of something you can exchange for whatever but now it's only exchange one item, they use to not charge change now they do and if they rang you up wrong they will refuse to refund you the item they got and rang up knowing they messed up, 8 when there's a new girl and again you know what you want they literally give you attitude because you know more than them for a product YOU want and constantly get. It's not impatience, I can stand around at Costco just fine? I can stand around in IKEA just fine? 9 ONLINE ORDER SUCK NOW, they don't update it, the products you want you can't get online and if you order online and say hey this wasn't online I wanted this they make you go to the back of the line. If I was able to order the products I wanted online I would easily do that, they use to be online but they've been going downhill slowly with the new staff and new rules. It's a decent place, anytime before 2 pm is best of weekdays if you wanna cut the line short, just the attitudes of some people are terrible and caring for their customers. They should be happy I come there I know what I want and leave but instead they give you attitude as if you're wrong? The regular girls in the beginning of X1 were amazing, the new ones, not so much. read more

Cute place and fast line,, the lady who helped me was great! Got a deal on carts & prerolls

Monique is amazing, I came in yesterday after a super long day looking stressed outt I thought I did a mobile order but she didn't see it and still got the product for me with at least 30-45 people in line. And mind you she was walking out to go home. She made my day a little easier and really appreciate it. The best place to go and I've been to a lot! read more

Great cheap deals but they change their rules and act like they had it forever lmaooo they lie to you cancel your orders and one of the ponytail wanna be security guard thinks he's a boss or something bc why can't I talk to a manager? Tells me to wait in line (mind you the lines SUPER long) just to speak to a manager regarding my order? Cant call them because the stores phone doesn't work. Also if THEY mess up THEY will NOT REFUND YOU. They rang me up for a wrong item and when I said hey you packed the wrong one they said they can't change it YET IT WAS THEIR FAULT. The girls are sweet though chill, the security guards need to chill and stop being disrespectful, managers need to communicate and not hide. read more

what's happening to your people no one to help only 2 peeps and the line almost out the lobby! need more people love this place but it's lacking help read more

Very awesome dispo! Very good and was super helpful. Lots of selections. This is a very clean and organized store read more

Always out of product, and those young girls might look hot to you, but so so dumb. Learn your products and don't be so rude. Your fake eyelashes and fishnets don't cover up for your lack of customer service. Last time there was the last time there. read more

Mannnnnnn this place SUCKS. The whole system they have is slow and delayed! All the workers don't move with urgency especially when there's huge lines. They definitely need a new system with an express line for people who already know what they want. People are literally spending 15min with each person, so if your in the back Goodluck waiting for an hour smh. definitely gonna find a new spot man read more

there was such a great selection of different items at good prices!! service was amazing and i was helped quickly.

The customer service is incredible! The education and product knowledge is delivered in a professional manner. Very happy with our experience read more

Great prices. Came from Manteca. Had what I needed. Line was a little long, but that's to be expected.

Best deals. Way more selection than the other clubs. Great flower and customer service

I've been shopping with this company from Modesto to Stockton and was in Tracy last night when I decided to step in at 8:30 ran into my cousin in line and me and her decided to shop together. The associate denied a shopping together and was very rude and disrespectful. I will never shop with this company in Tracy ever again the fact that she was rude to a customer when she had no idea what was going on and that we were related was outrageous. She should definitely not be working here anymore because if you have an attitude problem with customers, we definitely will not shop here in, so please be aware of where you spend your money. The sad part is I've known the owner for over 10 years. Very nice guy very respectful, but his employees that he has working very rude and I will definitely be contacting him and explaining the situation as well. read more

Used to be the go to spot but it's almost like they stopped dropping new flower and have nothing but the $10-20 8ths left on the shelves.

Each time I walk in, Priscilla greets me with a smile and wishes positivity - and this is to each person. These small gestures can make a person's day - and she personally makes my day amazing every time. read more

Usually Does not have in store purchases online. I tend to go to phenos and use X1 since it's closer. It's not worth it.