Since moving to Texas, I have searching for a good bike shop for my Specialized bike. I found one but it's down in Austin and that's a bit of a drive living up in this area. I recently had a flat and needed to get a new tube and tire. Searching for a local bike shop, I came across Trek Bicycle. I was able to bring my bike in and the guaranteed I would have it back the next day. They also helped me decide to go "tubeless", something I had never considered before. All of the people who work there are very friendly and helpful. After getting the new tires, I decided to take the bike back for a full tune-up. It had been more than a year since the last tune-up. When I received the bike back, it was like getting the bike again for the first time. It was immaculate. And you can always tell how smooth the ride is after getting it back from a tune-up. What else can be said other than they do amazing work, it's easy to get your bike in and they are pretty good at getting the bike back to you as quickly as possible. I can't recommend this shop highly enough for the quality of the work they perform and the great staff working here. read more

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Knowledgeable and great service. They did a great job tuning up my old mountain bike.

While not as large as the South Austin Trek store the demeanor, politeness, and assistance seemed much better. My first experience with the service department went well when they repaired a snapped bolt on the bike that I needed in a pinch in order to ride Spider Mountain that day. They were super friendly and took time to talk and explain things, which I appreciated. They really went above and beyond since they had to scour the store just to find one bolt since none were in stock. Unfortunately, that day the mode selector for the Rail 9.7 snapped off and the bike had to be dropped off again (design flaw of this model, not the shops fault). Well, fast forward to my next ride at Spider Mountain after immediately picking the bike up, only to discover I have a thorn in my rear tire that has to be plugged immediately! Not only that once the tire is plugged and I head up the mountain I notice my bike is ghost shifting and or double shifting the whole way down. I had to have the tech there fix the derailer that was way out of spec. My complaint here is that as a service shop you should be providing a minimal inspection of every bike that leaves the service department. Allowing a bike to exit your shop with not only a flat tire but bad shifting on top is poor service. Really put a sour taste in my mouth after that due to gross negligence is observation, inspection. Spin the wheels, do a quick test ride of the bike and send them out. This should be standard on all bikes that leave the shop. read more

Trek Bicycle Bee Cave - Punctured tire - Bike Repair/Maintenance Near Me - Austin, Texas

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Great selection of Trek bicycles and accessories. The prices are somewhat inflated ( no pun intended), but more than made up for by the service. Location is very convenient for folks in the BK area and on one of my favorite bike routes. read more

Staff was top-notch, professional, and extremely knowledgeable. I purchased a Trek Marlin 5 but decided that wasn't the right fit for my riding style. Thankfully Trek allows you to return or exchange for another bike within 30 days. I easily return the Marlin for a Roscoe 6 and everything has been great ever since. read more

Trek Bicycle Bee Cave - Marlin 5 - Bike Repair/Maintenance Near Me - Austin, Texas

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Brett is a super kind service dude and helped me fix my stroller brake. I thought the stroller was officially broken but turns out it's back in business! This business is fantastic read more

Len Clark Gladly throwing away a 30+ year relationship. I drop off my Specialized Levo MB for a Level 1 Service, rebuilds on my front & rear shocks, new chain, new rear tire and take my bike from using tubes to being tubeless. 11/18/23 I drop off bike midday on my way to airport, service tech takes information and indicates that I would get a email/call covering our conversation and with full cost est - completion date was set 10/25/23. I finally return to Austin on 10/26 and stop by shop on my home and to my surprise my bike is sitting is the rack by the service desk exactly as I had left the week before, frustrated for I was driving to Tulsa OK on 10/27 to visit family and set time aside with local friends to travel to Bentonville area in Arkansas for some weekend MTB fun - HAD TO CANCEL. In my conservations with service tech I got the impression that they had no idea as to who the owner of that bike was and none of the previously mentioned conversation's had been saved much less acted on. We rehashed my needs and once again I leave, this time getting the detailed email and we now have a new completion date of 11/02/23. I call at COB on 11/02/23 to check on status of bike, hoping for some positive news but again the conversation assures me that they still haven't made any efforts to complete this simple project. I give them all day on 11/03/04 to service the bike, COB still no update so on 11/04/23 I decided to regain power, pull my bike from the shop and not give them the ability to enjoy having the $600-$800 contributed to their business. When asking for my bike they did not question as to why I am picking up with out repairs being complete, offed no explanations as to their failure to finish project, offered not so much as a apology absolutely nothing as if I wasn't even ever there. Too add when I walk in there were two tech's chatting it up in the back with zero bikes on the stand being worked on - so in total 3 tech's and not a single person turning wrenches. read more

I love that more cycle shops are popping up with caring polite enthused employees- I'm happy to say this is one of them! :) I drive from Leander to Spicewood weekly and these guys are as ready to help you as anywhere in between! Glad to be able to reach out to Trek when I need them :) read more

We needed mechanical repairs for an "off brand/no longer manufactured" electric bike. The team was great. Fixed the problems in record time and even created a work around for a part they couldn't get. This after the shop where we purchased the bike a few years ago basically said go away, we can't help you. Wonderful sales team, too. We'll definitely be back. read more

The shop did a stellar job refurbishing my mtn bike that has 3500 miles on it and basically has never been touched. It brakes better. Shifts better. New wheels are truer and quieter. It may actually be better than when it was new. Had it ready at the time promised for the price quoted. read more

I don't even know where to start with this review. We didn't order a bike from these guys, but they did help us with a disaster we ordered elsewhere. My daughter is an autistic 20 yo in a 12 year olds body. She was tired of riding kids bikes and online shopped for months looking for the perfect e-bike. When one that would fit her 4'11 stature, she fixated on it. That was the only bike she wanted. I ordered it and thought the problem was solved. Until it arrived and we couldn't get the wheel on. The guys at this shop were absolutely amazing. I called them and they said to bring it in. They determined that the fork was damaged during shipping and then repaired the fork and assembled it. She is so happy that she finally has the exact bike she wanted. They didn't try to pressure me to buy one of theirs, they laughed and joked with us, and helped load the bike into the truck for me. To be honest, I didn't even realize we still had a bike shop out here. But when my other daughter is ready for an e-bike, fairly sure we will skip the whole online mess and start our search with these guys. read more

Im not sure if it was the Owner or Manager but he was not only rude to us and shooed us out of the store but he was also very rude to his Employee. He said there were too many people in the store (maybe 5) amd then yelled at his Employee, "when I say not to let anyone in the store I mean no one!" We apologized to the Employee as we we were embarrassed for him. I will never spend money at this store. Unfortunately I took my business to Amazon. read more

Today, my wife did me a favor by going to have an out-of-the-box bike build done for me. I was familiar with Bicycle Sport Shop in downtown Austin, but figured that a reputable company such as this would maintain a certain level of consideration for their customers. Background: My partner and I own and operate a small startup together and have a 9 month old baby to consider in all of our decisions. Recently, my father gifted me an opportunity to purchase my first road bike which I was extremely grateful for. It's not my dream bike by any means, but it'll get the job done and give me a place to grow from. What happened: The attendant, Daniel, that was responsible for creating the first impression for my wife, left quite a bit to be desired from that experience. After he asked her what kind of bike it was (assuming she would reply with a brand), she said "I'm not sure, I know it's a road bike," which warranted an eye roll and quick dismissal. After examining the bike and realizing that is wasn't of a very high quality, his comment was that "It was $90 for a box build, which is PROBABLY HOW MUCH WE SPENT ON THE BIKE." My complaint: Don't make people feel less-than for taking their first steps. Support people for where they're at. Meet them there. How many times were you trying something new and potentially needed a guide to show you a whole new world of opportunity. Today, Daniel lacked empathy and compassion and chose to be pretentious and rude. This is unacceptable in any situation. Why I'm giving them a 2-Star review... They referred my wife to another bike shop, Southwest CycleShop, in the same shopping center where the woman was kind, supportive and only wanted to help. She even wanted to write BSS a letter thanking them for the referral. I don't hold it against the company, but BSS, you need to train employees to be kind, helpful and empathetic no matter the situation. read more

I was not allowed to shop, the employee treated me like I was not worthy of his time on a Thursday at 1:30pm because they where to busy with one other customer. Bee Cave, Texas must be the Mecca of cycling that they can turn paying customers away. read more

I brought my mangled 29 inch mtb wheel in on a Friday afternoon to be "trued" ( I thought for sure it was toast.) 2 days later I recieved a text telling me it was ready to be picked up! The very reasonable quoted price was adhered to and all of my questions and concerns were addressed. Very professional shop. Would highly recommend ! Thanks Mike and team! Steve B read more

We popped in for what turned out to be a really quick repair (for them :)), which they did at no charge. Super nice people, excellent selection of biking gear for all riders and ages. Highly recommend! read more

Service manager PROMISED me my two bikes would be ready by 10 am Tuesday after dropping off Thursday. I rearranged a trip to Dallas so I could have my bikes. Show up 10 am--not ready. I was very upset and was told by the service manager I was a "jerk." Some guy from the front desk comes over and says it's not their fault because they can't hire the help they need and sarcastically says I should help him find his staff. read more

Steve at Trek bicycle i the nicest guy i ever met. He completely saved my entire weekend by fixing my bike!!

Great experience. Ask for Rachel, she is a rider and knows her stuff. Great follow up and didn't try to sell us more expensive bike we didn't need. Will come again. read more

I went to these guys after years of not riding. Totally out of the game, completely unaware of how much bikes have changed since my last garbage Mongoose ride that I trashed back home in Colorado. Drew was my first encounter and he talked to me like we're old buddies; I work in retail and that ease of conversation isn't easy to come by. Totally made me feel at home. He recommended that I come in another time and talk to Tene about my needs since the opinion of a female might give me better perspective on what I needed. He was right. Tene was AWESOME. She talked me out of what I thought I wanted and sold me something I *needed*- which isn't easy because I was pretty set on what I wanted... She explained things to me without making me feel dumb which I think has got to be pretty hard considering I kind of am ¯\_(ツ)_/¯. They even swapped my seat post free of charge since I'm short af- like the body of a horse with the legs of a corgi. Anyway, these guys are super welcoming, super knowledgeable, and their passion is contagious. Also, my bike is fucking awesome. read more

Thank you guys for the good service I very happy the price is good my bike ride very nice read more

Trek Bicycle Bee Cave - Bike Repair/Maintenance Near Me - Austin, Texas

Not sure if the guy working was using an experimental sales tactic or just rude but if I'm trying to buy a $2,000+ bike and the employee says "Looks like you haven't rode a bike in awhile" I'm rethinking my purchase. Although I didn't think about it long, as I was already making my way towards the door to leave. Another day where I say to myself "why didn't I just but it online in the first place?" Won't be returning. read more

This place is awesome! They helped me find a QUALITY bike for my 8yr old son. He's is a very tall 8yr old and he has destroyed every cheap bike I have ever purchased. I assure you, the Sunday Model C BMX bike we bought for him will last forever. The purchase came with a free tune up and a big discount on a rental as well. This place offers a ton of bikes in all sizes from Road, BMX to MTB. And if they don't have what you need they will find it for you. Great customer service, very knowledgeable sales department. I would like to also give a shout out to the Service Department in the back. I'm an old school BMX Dad and I can tell some the employees have the same background. Why is that important? Because they love everything about bikes and it shows. When I picked the bike up, the setup on my sons Sunday Model C was perfect. Thanks for making me fall back in love with BMX and MTB. I will be back for sure. read more

Amazing Service department and great customer service. Great place to get your bike tuned up and fixed.

Has become my go-to shop in Lakeway. Nice amount of inventory on products, but more importantly the staff is friendly and knowledgeable.

We are on our second bike purchase from this location and both times Steve the assistant store manager has helped us. Steve definitely knows his bikes. He has been extremely helpful in guiding us to select the right bike for our needs and the guy is just super nice. He is the reason we went back to this place to get a bike for our son. Keep up the good work guys, we will be back! read more

Excellent customer service. Love the convenience of neighborhood bike shop. My only request is that they setup bike group rides for the weekend. It will make this place so much better! read more

I'm so glad they opened up shop in Bee Cave! I don't have to go to Austin anymore. Great customer service right from the get go. Good vibes all around. I was greeted right away. I'm sick and tired of going into bike shops and no one acknowledges you're even there or employees too busy bro-ing out with other co-workers to help you out. This place is different. I came in the other day and was looking for a mountain bike, I've been riding the same commuter bike for years. It was time for something new. I didn't really know what I wanted, but the lady who helped me (Gosh, I forgot her name?) was so sweet and explained all the different bikes to me. She definitely knew her stuff. Most important, you can tell that she really cared about getting you on the right bike instead of making a sale. Even though I wasn't ready to buy that day, they've definitely earned my trust and look forward to buying my first mountain bike from them, and my second commuter bike for sure. I'll try to update this review after those purchases and see how that goes. But so far so good. read more

The most professional and knowledgeable staff and will go the extra mile to make the experience in purchasing a bike the best.