Service is quick - they really do have a 24 hour turn around. The quality of service is just OK. I had paid to have my derailleur adjusted and it doesn't really seem like any adjustments were done, as it still skips. I question the attention to detail as when I got the bike back - the rear shifter didn't shift, turns out I needed to update the firmware, which is fine. - How does done one test derailleur adjustments if the shifter was out of commission (needed a firmware upgrade) the whole time. read more

We were searching for an e-bike, and had narrowed it down to a couple of brands. Without mentioning names, other bike shops were not knowledgeable about e-bikes, could not answer basic questions, and could not explain the $450 tax credit. They did not listen to our requirements, and very little inventory to look at. Enter the new TREK store in Boulder. Bright, tons of inventory, and an amazing sales person named Amy. She immediately started asking lots of questions about my biking skills and anticipated riding plans. She explained the features of a few options, and loaned us helmets for a test drive. She didn't steer us to the most expensive, but instead recommended a model on sale from last year. She clearly was knowledgeable about biking from personal experience, and we trusted her recommendations. And, she was very hands on, even helping to load the new bike into the car. We knew that this store supported the Boulder Bicycle Club with a discount. It was very clear that this store wants to be part of the Boulder community. Excellent experience....well done. read more

I flew in from Boston with my Fuel EX-e, and the post office lost the battery I had mailed separately (airlines don't allow you to fly with batteries that big). Nobody rents out those batteries so I expected I was hosed. I called up Trek Boulder and spoke to Devon who was extremely sympathetic, pulled a battery out of their rental fleet, let me borrow it for three days, and wouldn't even let me pay for it! I wish I lived in Boulder so I could support this bike shop more often, but will definitely do any time I'm in town. Thank you so much Devon and crew, you really saved my trip! read more

I just bought my first new bike from Trek. They were very helpful for sizing and pricing. I took it out for a test ride twice and they are great about letting you test ride for however long you need. The staff is amazin!! read more

Trent, Trek's Service Manager, is an honest and highly qualified professional. He did excellent work on my Catrike recumbent ebike. I consider that Trek Bikes is the go-to place! Dr. Stephen Karr read more

I went in to get my tire fixed and they broke the gears and the brakes we were able to fix the brakes but the chains won't work. I wish I could rate it zero stars bc my bike is even more busted now. read more

Great service across the board. If you want to purchase your first bike or upgrade to a better road/gravel/mountain bike this is the place. Their service is impeccable. If its a minor repair they take care of it immediately. My wife had a large nail in her tubeless tire. Since the bike was only a few weeks old they replaced the tire for free. They have also done minor adjustments for us when we pop in. Can't say enough good things about Trek Bicycle Boulder. read more

I didn't get the sort of advice for my tire problem that I did from two other places I frequent. But I checked here as it is close and we have used this shop location in the past for fixing flats and occasional generic purchases. But that was 2 ownerships and names ago. However, most of the staff was busy selling bikes to new CU students and setting up service orders. They sure had a large stock of bikes but their recommendation for me did not seem logical or in agreement with other places. I have one more trusted shop to check before making my decision. read more

Chris! The service you provided me and my daughter was truly the best in Boulder. It's obvious you have such a passion for this industry. It's great seeing you at the helm of a successful company over the years. Boulder needs all the decent people they can get! My daughter loves her helmet and we had a great day riding about. Soon we'll get her in the mountains! Thanks for everything! - Your favorite guy in brown read more

Excellent experience purchasing three new bikes at the Trek store. I called the day before and spoke to Clayton who let me know what we were looking for was in stock (a very rare thing during Covid!). Next morning we hurried over. Alex was a great sales person and got us all taken care of. Two new mountain bikes and our 2-year old got her first bike! Mtn bikes have been impossible to get a hold of due to production delays, shipping issues from Asia and the covid cycling boom. So glad we got everything! read more

Trek Bicycle Boulder - Bikes Near Me - Boulder, Colorado

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Be sure to check receipts before you leave. I purchased one set of disc brakes and was charged for two sets. No offer to refund when I brought up the issue. read more

Simply it's apparent there are plenty of bike shops to choose from in and around Boulder, CO. However, this Trek store stands out for their genuine attentive customer service and exceptional inventory as well. Associate, Chris is super kind and goes the extra mile to answer any and all questions, as well he takes the time to order anything specific you desire that isn't currently in stock at this store. All of the team there are well informed when there are hard to beat company wide sales going on too - which is a bonus! Hit them up Front Range bike lovin' peeps & you won't be disappointed :-)) read more

This is my favorite bike store now, so welcoming! Talked with several staff and all were amazing. They went above and beyond to make sure I had the correct size gravel bike that was fitting well. The staff genuinely seem to want to help vs. it's just a job. Thanks! read more

WAY over priced services. I brought my bike in for a brake bleed and they insisted on a list of other bogus things to do on my bike. Pretty upset I chose this store versus many of the other local ones in town. read more

I bought my bike from here 3 years ago, and have had decent service since... no real problems... not exceptional either. Came in today looking for a new bike for my gf, and the staff was pretty off putting.. like they were too busy standing behind the register (3 people), and had zero interest answering our questions. I understand it's covid, and low stock of everything. And they prolly get the same questions a million times a day... All of the questions they actually answered were completely false, after calling other trek stores. It felt like they thought they were doing us a favor by gracing us with their rude and uniformed answers. So we went to 3 other bike shops in town, and that's when I decided to write this review. The other shops were all friendly, answered questions well, and we bought a bike at one of the others. I'm done with this shop, they've always had an attitude, sorry I'm not an extreme bike expert... which is why I want and pay YOU to fix things. If it weren't for covid I'd give this place 1 star, everyone has a bad day, we are all burnt out... but mayyyybe get another job that doesn't have customer interaction? P.S. this wasn't one person, it was 3 different associates. One associate seemed very friendly and helpful, but she was busy with another group. read more

I signed up to rent a gravel bike from Trek Bikes Boulder for the two days that I would be in Boulder (Sunday and Monday of Memorial Day weekend) on the Trek.com website, which stated that the bike shop would be open both days. When I arrived at the shop, there was a sign on the door stating that the store would be closed on Memorial Day. I stated that I had to leave Boulder Monday evening and was offered the possibility to return the bike to another Trek store on Tuesday morning. I thought that this might work, but the store manager (Amy) gave me her cell phone number in case I was unable to arrange this. Indeed, I was unable to make this work, so I called Amy on Monday afternoon, who offered to come pick up the bike from the hotel where I was staying. Incredible service far beyond my expectations - will definitely come back to Trek Bicycle Boulder when I return. read more

Friendly staff all very knowledgeable. They truly care about the customer and making sure you are fit with the best bike and gear. We bought Trek bikes and have to say the quality and after support are great but the ride is even better. read more

Wow...it's been a minute since we've had service like this. I brought my old 2017 Trek Slash in (that i have a sentimental attachment to) to this Trek store and James, a bike mechanic at Trek Bikes Boulder, was all about helping us to get my bike back in service. It was obvious that his primary concern was that he was able to get the issue resolved so that we could get back on the bike as soon as possible. This is the kind of service that makes me want to come back to this place over and over again for anything bike related because I know that if I need help with my bike....that the people here at this Trek store will help. Really awesome experience!!! Thank you Trek for hiring people like this who really care about the customer. Looking foward to more bikes and experiences here. -Sentwali & Soha read more

These guys know what to do. Jim couldn't do better . had several adjustments and accessories and knew exactly what to do quickly and efficiently. read more

Wow. What an excellent crew of folks here. After going around to just about all the Trek stores in Colorado, I received the most amazing service at this location. We had some chain issues with our brand new bike, and it was taken care of so easily. They know their stuff here. Although this location is a bit far for us, we will gladly make the drive to get our bikes serviced from Trek Boulder. Highly recommend. read more

This place is amazing... The best bicycle store in town in my opinion and I have lived here 25 years. Their service and friendliness is top-notch. They are always accommodating. I can't believe it took me so long to Discover This store read more

Purchased my first Trek/bike and some accessories here about a month ago and things have been great, couldn't be happier with my purchase. Everyone there is friendly from when you walk in to when you leave their doors. Recently came in today with a flat tire and left within 5 minutes with a moving bike again. Definitely recommend these guys for all your bike needs. read more

Trek Bicycle Boulder - Bikes Near Me - Boulder, Colorado

Bought a bike here 2 weeks ago; had tires switched to tubeless at purchase time. 2 days later had to return to the shop as one of the tires was not holding air -- at all. Got that redone. Less than two weeks later, back break (hydraulic) completely failed. This is a brand new $1,700 bike. The break part is out of stock in the Golden store and no ETA as to when this will be fixed. No repair appointments are accepted at Golden location. Two weeks after buying a brand new bike - and it is not ridable and is falling apart. Defective. read more

This shop is great. The staff is very knowledgeable and not cocky. They helped recently with a warranty issue on an old Trek Madone. Everything was taken care very professionally. They got a customer for life. read more

We took my trek mountain bike in for a tune up! It's a nice bike that we bought barely used. The chain kept slipping and we couldn't figure out why. The mechanic was so helpful and fast, it was the best service. He charged us the lowest amount. This is the type of business you want to return to and support! read more

Finally demo'd the 2018 Slash. Steve was great...got me set up on the bike quickly and even threw on the shops Shock Whiz for the ride. After my ride I knew it was the bike I wanted. Brought it back to Republic and Steve had me on a brand new bike in 20 minutes. Large inventory of Trek bikes, parts & accessories. Quick and awesome service is what Republic Cycles has! read more

Great people, great turnaround and fair price. Thanks for being a trusted advisor.

Super friendly staff. They can help you with very minor repairs in 5-10min (tire switch ir misaligned gear). Also very COVID Safe environment. read more

Disappointed to be writing this review. I bought my bike here a year ago, and that was great. Awesome process. And when you buy a bike, it comes with a voucher for a free level 1 tune. Awesome. So last week, I dropped my bike off cashing in that voucher and just picked it back up today. My pivots were noticeably loose (a dangerous detail to overlook) my bike was absolutely filthy (a bike clean is part of the package), and I was charged $15 for a rotor true when brake alignment is also listed as included. Really really disappointed with the service. I usually work on my bike myself and resort to bike shops when there's a service I need that requires specialized tools that I don't have, but after this, I'll bring my bike somewhere else for those higher ticket labor services. read more

The team at Republic Cycles understands customer service. With many bike shops missing on the basics of customer service it is refreshing to see this team not only meeting my expectations, they have consistently exceeded them every time. We have had my sons race bike in for service several times over the past two years and every time they have preformed the service faster and at a lower cost than quoted. I am a fan of under promise and over deliver. My family highly recommends Republic Cycles for all your cycling needs. Thanks again Republic! read more

Trek Bicycle Boulder - Bikes Near Me - Boulder, Colorado

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Republic continues to knock it out of the park with their knowledgeable, friendly staff as well as an excellent product line. You can always count on them for solid maintenance and repair. The can do attitude and friendly service for everyone from Pro to newbie makes this one of the best shops in town. If you need a new ride or to make an old ride new Republic Cycles is the place for you! read more

Trek Bicycle Boulder - Bikes Near Me - Boulder, Colorado

Did a full tune-up for my road bike. They didn't call when completing the work (as they said they would) so I picked it up the next day instead of by COB as promised. When I got it back the rear brake squealed like crazy, the power meter didn't calibrate in the normal range (usually a problem with incorrect tensioning) and worst of all the day after pickup on a 200 mile ride (grand loop) the rear derailleur shifted into the spokes and hanger plus derailleur was destroyed, I was in Winter Park and had to get a lift back to Boulder. The shop didn't take responsibility but did replace the parts at cost which I elected to downgrade from red to force to save money because it was going to be about $300 to get it fixed. They also fixed the rear brake and the power meter correctly calibrates again. An employee basically accused me of incorrectly handling my bike and bending the derailleur in the 24 hours I'd had it back, seemed a little far fetched to me as I ride a lot and also race and have always done my own maintenance so I know how to treat my bike with respect (and not put it down on the derailleur). If I didn't then I'd have gone through a lot of derailleurs by now. Overall disappointing experience, first that the $300 tune-up was not flawless and second that they wouldn't take responsibility for the very high probability that the shifting into the spokes was caused by misadjusting the rear derailleur during the tune-up. Of course I can't prove they caused the failure since everything was destroyed, but every mechanic I've talked to (I had 2 hours to kill in Winter Park trying to find a way to get the bike rideable) said that if that happened in their shop they would fix it and eat the cost. I'll be going to another shop for my tune-ups from now on. If you do use this shop, I highly recommend a circle around the parking lot at pickup to make sure they really got it adjusted right. read more

My husband and I rented fat tire mountain bikes from Republic today. Great experience all around! The guys at the shop are super-knowledgable and not 'salesy' at all. I called a day in advance, and they helped me surprise my husband with a fun afternoon on a couple of sick bikes! They also pro-rate rentals for half-day rides, which we really appreciated. read more

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Went in to fix a broken axel. I was told it would cost the same to replace the entire wheel, which would cost around $50-$60. This seems ridiculous considering I could have bought an axel on amazon for $10-$20. Unfortunately I decided to leave my bike there so they could replace the wheel. When I picked up my bike, they had fixed other minor issues unrelated to the wheel that I had not asked to be fixed, and charged me $90. I'm a college student so $90 really hurts, especially when you were quoted at $50-$60. They did a fine job repairing my bike, but the fact that they did extra work on my bike without my permission in order to charge me more money is pretty sleazy. There are other bike shops in Boulder that won't lie to you, don't go here. read more

Took my bike in to fix a flat front tire. Everyone was super nice and friendly. When I got home, I found that it was flat again. I called them and they said to bring it back in and they would take care of me. When I came back the next day, Chris (who I wasn't even working with directly) remembered my name and took care of my tire right away. Love this place. It is my new go to bike shop! read more

Went in to get an adjustment and fix my front tire and they were super helpful and friendly. Great staff and the turn around time was 10 mins or less, with no charge. I even was tested to put on the front tire securely myself after the staff member showed me how to do it. I'd recommend buying your bike at Republic! read more

Just bought a new Rocky Mountain mountain bike from this great shop. Steve and Eric really know their stuff and steered me away from a women's Trek due to my fit preferences. Just took my Altitude out for my first ride and now I see why- it was so much fun! Highly recommend. read more

Trek Bicycle Boulder - Love my new bike! - Bikes Near Me - Boulder, Colorado

This bike store is exceptional! I just purchased my third bike through the Boulder Trek store and I highly recommend them. I already had an enduro style bike and needed something that was more of a cross country bike. I was all over the board from light enduro to gravel bike and didn't really know what I wanted. The staff there let me demo all the bikes I was interested in and they really took the time to listen to what I liked and disliked about each bike and used my input to narrow down my selection. They patiently let me work through my indecision over a period of multiple months and throughout all the craziness of COVID-19. They kept me notified of when bikes I had shown interest in where back in stock and even allowed my to cancel an order on a bike I was unsure about after it had arrived at their store. In the end Chris and Nic pointed my to a Trek Top Fuel 9.8 and I could not be happier. This bike is exactly what I needed and honestly I would have overlooked it if they had not listened to my input and pointed me to that bike. The thing that really struck me about this shop is that they are not concerned with making a quick sale or trying to move excess inventory, they really care that each rider is matched with the right bike and they are willing to put in the time and do the work to make sure that pairing happens. read more

Stopped in today to get some help with bike fit. Chris had me quickly up on the bike pointing out issues with alignment, cleats, saddle, stem, etc. He got me all squared away in no time. Very friendly, approachable, nice crew. I will def be back for service with this awesome team. Thank you, Chris! read more

I'm visiting Boulder from Indiana and I'm into cycling so I had questions about what bikes would be good for the trails and how you should get started, and Chris, an employee there, was nothing but helpful and willing to answer my questions even though he knew I was not going to make a purchase, and as we were leaving he went into the back room and came back out with a shirt that he gave me for free. It was one of the best experiences I have ever had in a bike store! read more