Got expert help getting my new e-bike geared up -- helmet sized and fitted, dayglo yellow wicking socks, phone holder. They didn't have the rear pack to fit my rack but went in depth recommending one and even price compared. Installed my iphone holder in seconds. On top of solid products and pricing, the vibe is chill and the people are friendly and expert. I'm new to Redmond and love having my new go-to bike shop. Thanks guys! read more

Came here for a quick repair service, the staff was very attentive and friendly and was able to squeeze me in and even find some savings for me on top of an already competitive price. Only thing was the parking lot in the back is a bit narrow and you have to bring your bike through the front entrance. I'll definitely revisit for any tuneups I need in the future! read more

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I've worked with all the bike shops in Redmond and this is by far the best! All of the staff I've worked with are very knowledgeable and good people. They don't nickel and dime with little service issues and are hones. Andrew in particular is my go to gu! They've earned my busines! read more

I did some browsing & test riding this morning at a couple of shops and was really impressed with how helpful and thorough the staff was, particularly Daniel. He took the time to go over road vs. gravel bike pros and cons, recommend the best type of bike for my purposes, adjust the seat to my height before my ride, assess whether the shifters were a comfortable distance for my hands to reach, and tell me about bike groups in the area. read more

Took in both our bikes for a quick repair and worked with Andrew, who was amazing. He clearly explained what needed fixing, got everything done the same day despite how busy they were, and gave great local ride recommendations. Super friendly, professional, and helpful. The bikes ride perfectly now. Thanks Andrew! read more

I just have to give a big shoutout to the crew at Trek Redmond. I suffered severe tire damage on a rainy, miserable day while riding around Lake Sammamish. I hobbled into the shop with a temporary patch in place and the wonderful mechanics stopped what they were doing to help me out. They were super friendly and very competent. I was back in the trail in no time at all. read more

Amazing service. I had an issue while here on a bike tour and they took care of my issue quickly and got me back riding. I'd highly recommend them. Thanks so very much! read more

Absolutely love this shop. Every time I have an issue with the bike these folks get me back on the road quickly - usually the same day. Super friendly staff. So happy this store opened. read more

Took my son's (not fancy) bicycle in for repair (a broken saddle and twisted chain). They were so helpful and went above and beyond and were able to repair it right then. I would totally come to them again. read more

Horrible customer service. Every single male that walked through the door got immediate help even though I was there before them. I tried asking a few questions but the tech from the back (he had a dog) was rude and condescending. I was ready to buy a bike when I came in but left with nothing and went next door to Edge and Spoke. read more

We recently brought in an old bike for a make over. Claire was so patient and gave us such good information to us. We got their tier 2 maintenance package on our old bike and it looks like new now. When we came to pick up the bike, Chris (Store Manager?) gave us even more great information and assured us that we should feel free to ask them any questions we might have. I will definitely be at this shop again. read more

Wow! Finally a shop that has fantastic mechanics who know their stuff. I ride a very finicky trek speed concept and even some other trek stores haven't done great work. This shop has true professionals/experts. They've earned my loyalty and business. I won't be taking brutus anywhere else! read more

Trek Bicycle Redmond - Trek Speed Concept - Bike Repair/Maintenance Near Me - Redmond, Washington

Very helpful and easy to work with. They go above and beyond to help you with whatever you're looking for. I don't ride a bicycle but I ride electric scooters. Handlebar mirrors are too narrow for a scooter so they showed me some other options for helmet mirrors and such. Even offered to special order a mirror for me and they have enough staff on shift to tend to every customer individually which is something I highly appreciate. read more

The team at the Redmond Trek are incredible. Not only friendly but they know the bikes and are expert at providing guidance on what's the best type of bike for you. Both Seth and Jay have been a pleasure to get to know and test out bikes and Seth's ability to help you through a decision process on bikes is second to none. They clearly go the extra mile to help you in anyway they can. Highly Recommended. read more

Trek Bicycle Redmond - My new Rail 7 e-MTB - Bike Repair/Maintenance Near Me - Redmond, Washington

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I purchased the bike online on Trek and it how's in stock at this shop. However it was very slow delivery and keeps delaying. The shop does not even pick up the phone. Very disappointing experience. read more

I was very impressed with the service at Trek. The technician got me right in and prioritized fixing my electric bike while I waited. Thanks for the great service! read more

COVID or no COVID, this place is AMAZING. Bikes are in high demand and short supply these days, and this place makes it as easy as possible for you to get the bike you've always wanted. The people working there are all extremely knowledgeable and love biking more than anything. I got a new Trek EX 9.8 and the whole experience was extremely smooth and now I'm riding trails 4 times a week. Please give this place a chance if you're in the market for a new bike, they will do everything in their power to get you riding the perfect bike ASAP. read more

Knowledgable, friendly, and courteous staff... not condescending to biking newbies like me either. Very helpful; humble too. I really love my Trek Roscoe 7 with fattie tires... Thank You! read more

Great shop with bike experts!! I have been to this shop many times for servicing and buying equipment for the bikes and every time i have found the folks here to be very friendly and honest. Andrew in particular was very helpful in providing right suggestions with best interest of the biker in mind. When i was struggling to install an equipment Andrew took the time to look at the equipment and helped me install it correctly. read more

Awesome bike shop! The staff are over the top helpful. Tons of real, good advice. They care about you, have a passion for biking, and give great advice to care for your wallet. Trek makes great bikes. And, yes, they can get pricy, but I like that this team doesn't want to "oversell", they definitely want you to be happy. Bonus points for managing safe visits, always actively thinking about the distance and zone for each customer. Easy high-5 to the team at this store, and definitely recommend. read more

Called the day before to check if they had bikes available in the sizes I needed. They said they didn't but to come in and we can order the right size and model. It would have been helpful information if they told me over the phone that if they ordered today they wouldn't get their next shipment of bikes until 5-6months out. I was only told this important information when I drove all the way to their store. read more

Amazing job helping with bike and accessories. Going way out of their way to fix any issue and provide intricate advice. Likely the best customer experience I've ever received online or offline. Thank you! read more

Found my dream bicycle but it was located at a Trek store in Boise, ID. Folks at Trek Bicycle Redmond stepped right in and helped to facilitate a transfer from the Boise store to the Redmond store so I could pick it up locally. Whole process (both stores agreeing to transfer the bike, disassemble, ship the bike and reassemble the bike) took a week which is amazing during this crazy time. The Staff at the Trek Bicycle Redmond store were incredibly helpful, knowledgeable and accommodating. Picking up the bicycle was seamless and they even helped me pick out a bell. We will definitely be returning there for all of our bicycle repair needs in the future. Thanks again! read more

Hats off to Jacob and the manager. They were able to somehow expedite getting a bike during a time when most would take 2+ months to be delivered because of supply chain delays. At the time of bike pickup they spent 2 hours to help me get started with my new bike, explaining the mechanics of the bike, how to lock it up most effectively, set the seat height... They are real bike enthusiasts and professionals. I highly recommend the store and the brand! read more

Went there to buy a bike rack on a Sunday. The guy working there asked me to pay for bike rack right away but promised that he would get it from "storage" on Monday and give me a call before noon and would also take care of fixing it the same day. The call never came, I left a message, no response. Sent an email no response. Finally took the bike there, and the response was "we need 3 days to fix it and it will cost $37". Service guy just seems irritated. Maybe they are selective in treatment of their customers. Maybe they are too busy and and bikes are in high demand, so can afford to be arrogant and still customers will come. Anyway, this is a place to stay away from. read more

I have come here a few times for service and they are super friendly and do solid work. Shout out to Jake for going above and beyond and squeezing me in for a new chain even though they are a bit crunched right now! read more

Didn't have what I wanted out,..I assumed what was out is what they had, which equal not much. I give them a 3 because I was greeted when I came in but that's it. read more

I take my bicycle here for maintenance and repairs. The mechanics here are knowledgeable, super-friendly, answer questions and share repair/maintenance tips. read more

I bought my bike about 2 1/2 years ago at the Redmond Trek store. Most of the team back then were incredible to deal with. Majority of the time they answered my questions and solved any issues I had. There were a couple of people who would always answer no you can't. Today its the opposite, most will tell you no or we will check it out and get back to you. But after even after several in person trips to the store no one ever does. The phone just rings and emails never receive a response. Even these days spending over $8,000 on a bike and equipment is a good chunk, not something you'd just toss... read more

This was not my first time at this bike shop and their service never disappoints. This time needed a quick fix and the staff were super accommodating despite being booked out for weeks. The mechanic Eric was very knowledgeable and explained what he was doing while making adjustments. At some shops pricing is crazy but for this I was given a very good price tailored to my problem. I am definitely going to come back if I ever need a bike shop. read more

the worst service ever. bought kids bike from them and they told me that they will need 2 days to assemble it (and no, you are not allowed to assemble it by yourself as it voids the warranty). 3 days later - nothing, not ready. called them and was told 'would be ready by tomorrow'. come Thursday - nothing, not ready. another call: 'would be ready by tomorrow'. a week later - still not ready. whoever is the owner of this shop they should be ashamed. your staff can't find 1 hour to assemble kids bike, right? this is just ridiculous. I wish there was not a shortage of bikes right now so I would have just ordered online or from another place. extremely disappointed. read more

This is a great place. The staff is very friendly and helpful. However, the end result is very sad. I purchased Dual Sport 3 in 2019, size L, sized by the store reps solely based on my height. The test at the time of purchasing was: "go see if it feels comfortable" - and it did, the ride was very comfortable. However, something was off, and I was not sure what. Turns out the standover clearance is negative. At the time I thought this was expected for a hybrid bike, but recently, since it bothered me, I read about it, and apparently this is bad - there should be 1-2 inch standover clearance. So, this is a very basic requirement, but they missed it completely when sizing the bike. Now I have to explore either installing smaller wheels, or selling this nearly unused bike and buying another one of a proper size and with proper standover clearance. Come on, Trek reps, you should not have missed such a basic sizing issue ... read more

I had a great experience with Trek in Redmond. They were very thorough and honest about what my bike really needed as I was aiming at the mid tier service. The tightened a couple loose things and I will take it in at the end of the season for the maintenance to preserve the bike. Ready to go no charge. I also was interested in a bike rack and compared prices with other sources. There price was right inline with what I was seeing at other places (think South American rainforest) but instead of waiting for it to arrive and assembling it and putting it on my car they did it no charge with the purchase. I will go back again any time I need work on my bike or a new bike. read more

Very pleased with Trek Bicycle. I brought in a 20 year old Trek bike which was having issues with the rear wheel. My bike's gears were changing fine, but sometimes the rear wheel wouldn't engage at all when I pedaled. I brought the bike in and the technician said he had to take apart the wheel to see if he could custom fix it to avoid having to replace the entire wheel which would cost me more. Unfortunately, the part that needed to be fixed was internal and couldn't be taken apart. They didn't have the wheel in stock, but called around other bicycle shops to see if they had the wheel. Wow. I ended up opting to order the wheel through Trek, because they couldn't find a wheel that matched the trim of the front wheel in the other stores. I will make sure to mention the technicians' names when I pick up my bike next week, but so far very pleased with their willingness to go the extra mile to help their customers. A++ Oh, and my bike needed a new kick stand. They offered to install that with no additional labor cost :) read more

It's a small store but the people that work there are great, a few months ago they pretty much refurbished a craigslist steal I found. They even stayed in contact with me and took some used parts I found and brought in which saved me a lot of money. I bring my bike in every now and then for little repairs or the things I don't have tools for. read more

I took my new bike into the shop this morning at 10:15 without knowing the shop opens at 11. Not only Jim answer the door outside of business hours, he adjusted my bike without hesitation. He listens to my concern for the height of bike and provides exactly what I need. I'm grateful for Jim's help and I would recommend Trek quality bike and it's service to everyone! read more

The employees are very polite, friendly, and well informed over the phone...I hope to stop by the store soon.

Very knowledgeable and friendly staff, mechanic diagnosed my bike problem immediately, knew exactly how to fix it, and did so in a remarkably short time. Then gave me valuable maintenance advice. All this at a very reasonable cost without trying to up-sell me on additional service the bike didn't really need. read more

Very impressed with Zack, Jim, and Chris in Redmond, Wa: super energetic, service-oriented pros who helped out with my old helmet and shoes. Separately Trek has a very generous policy to replace Bontrager helmets regardless of reason (which in my case was due to the airline which I flew removed it from my bike box and crushed it, believe it or not). I did not expect this service though these gents have changed my thinking. I'll come back again and again!! read more