This place is great. Reece fitted my ski boots. Took the time to go through multiple brands and…read moreanswer questions. No hassle and excellent service. Also the best price. 30% value to internet retail with the sale they were running. Thanks Reece and Gerks.

I came in with my wife with our tandem about a month ago. This place is amazing, I wish I…read moreremembered names but they helped us right away. It was super nice there was another bike shop we went to and they said sorry we don't do tandems. But this place helped us right away. I felt bad because I was able to tip the first guy that helped us but when we came back later I didn't have cash. Thank yall for making our honeymoon great. If yall didn't help us I wasn't sure what we were going to do. I can't say enough nice things about this place everyone was super friendly and welcoming. Great job on hiring tip your bike techs they are getting you rolling they deserve it. Thanks for the hospitality we will 100% be back next time we are in town, shred up Gerks thanks again

Pretty nice group of guys running the shop. My buddy and I rented a couple bikes to ride while we…read morewere in town for work a few weeks ago. Super helpful with bike rental recommendation and giving suggested routes. If I were local, this would likely be my go to bike shop.

The owner of the shop is a man by the name of Christian. He is extremely offputting. Christian…read morebelieves that his opinion about bikes should be everyone's opinion. Multiple times he has insulted equipment that I own that I actually purchased from his shop. Multiple times he has insulted me or my friends For requesting bike parts that he doesn't carry "it would be stupid to have that in my shop". His attitude seems to be infectious because all of the employees at his shop appear to not care about the level of customer Service they are providing. Honestly, I don't believe Christian at ride bikes would care if I or any other customer never returned again. I have no idea how or why he is still in business.

Awesome, mechanic who built me a custom Orange Alpine enduro . I'd love to order a custom e bike…read moreversion. The value matches the price. What I really love is the feeling of someone who know's how to rebuild a custom pair of Hope tech brakes, those are so finicky; and I like how he uses OEM part's! All from the UK factory!! I'd love for my next build to be done by Downhill Zone again.

Really great bike mechanic. I stopped in to buy shock lubricant and Adam spent a good deal of time…read moregiving me advice on how to approach the work of rebuilding my dropper post.

Went in today looking for some shoes for work and Bennet went above and beyond to help me figure…read moreout what would work out best for me. I let her know I had complicated feet and it's hard for me to find shoes that are comfortable. She made sure to give me options and even educated me on the importance of insoles. I truly appreciated her knowledge and patience!

I have been a customer of REI for years, but my recent experience has left me extremely…read moredisappointed. REI has flagged my account as an "excessive returns" customer and now limits my purchases to effectively being final sale, even though REI widely promotes its customer-friendly return policy. What is especially frustrating is that the company has refused to remove this restriction despite my requests and despite my history as a customer. I understand that retailers need safeguards against abuse, but the process lacks transparency. I was not provided with a clear explanation of what specific returns triggered the restriction, what criteria were used, or what steps I could take to regain normal purchasing privileges. As a result, I no longer feel comfortable making purchases from REI because I am being held to a different standard than other customers while still paying the same prices. A return policy is only useful when customers can reasonably rely on it, and in my case that trust has been lost. I hope REI improves the transparency and fairness of its customer account review process.

My teenager and I've been coming for four months, started outside due to Covid-19 and have now…read moremoved inside. We absolutely love it! Kaitlin, RTC manager, and her team of amazing instructors have built a community that is supportive, encouraging, and loving. Come join us!

I recently took my '57 mint Schwinn Wasp in to have it put back together after shipping it from the…read moreeast coast. I had them add a back rack from a '58 Phantom that I'd procured while they were at it. It was promised by Friday and actually finished 4 days ahead of schedule. But the youngster who worked on the bike scarred the back fender, so the bike isn't mint any more, with a 1 by .5" scrape. He was very apologetic about it but geesh. The store gave me a $75 discount off the work and offered to take it to their paint shop, but I think I'll do the work. The bike is back in fine running order, but I don't think I'll be going back. There was a little girl and her dad buying a brand new Trek and although they remembered the water bottle, the salesperson did not recommend a lock. WTH?

Ryan at Element Cycles installed new SRAM Axis brakes levers on my carbon fiber bike. My old brake…read morelevers were never right. The pistons were off and the electronic gear shifting was too slow. I love my new brake levers. My bike is now better than it was when I bought it 4 years ago. I feel like I have a new bike. Highly recommend this bike shop!

Great boutique bike shop! Amazing staff and they carry only…read morecool and quality bikes and gear.

I have been riding bike's since 1983. I am very picky about who I trust with my bikes. Paul and…read morehis team in the Duvall shop are very accommodating, patient, and knowledgeable. I am so happy as a Duvall residence I have this convenient, friendly, and professional service from my local bike shop (LBS). I totally trust this team with any issue I may be having. They tell me the truth and give great advice. keep up the great work and if you not been to see what they offer. what are you waiting for? Randy Krause Very happy customer

After several stops into this store and dealing with indifferent, borderline rude and incompetent…read moreservice, I have to recommend avoiding this shop altogether. Latest experience was today (after having called them yesterday to check on MTB inventory and being told to come on in) I find they have nothing in stock. Whoever I engaged with seemed to truly not give a rats ass about knowing what I might be interested in buying and perhaps ordering from their suppliers, e.g. Specialized. What a bunch of ass clowns here. Hard to see how they stay in business.

Bought my son's Specialized bicycle here and their service is top notch!…read more Peter the manager is a great guy! The staff are all friendly and knowledgeable. I would definitely recommend them to anyone looking seriously at bicycles for kids or adults.

Couldn't find what I needed at my regular mail order store in Oregon. Tried NWB for the first time…read moreand got exactly what I needed at a fair price and lightning fast shipping. Thank you, NWB.

I have to say what a great collection of staff you have there. Everyone is so friendly, helpful and…read moreseemingly extremely knowledgeable about the business. I've watched them work and they are always busy, friendly with each other and helpful to their fellow employees. I have nothing but good things to say about Venny, Will, Dana, Abby, Thane and others. It's just a pleasure doing business with Edge and Spoke.

Given there isn't a skilled race ski tuner in Portland, I learned about Edge and Spoke from many of…read moremy racing friends. I was excited to get them done on the day I was attending a party on Vashon Island. Unfortunately, when we arrived, we learned the tuning machine was being repaired. So, that meant I'd have to leave them and return the next weekend to pick them up. I wasn't happy with having to make a second 7 hour drive in one day. Thankfully, these guys do quality work. Full race tunes on 4 pairs of skis were perfect. But, the best part was the binding tech. He discovered mistakes in my setup that resulted in a broken shoulder this Summer. I'm so happy to learn of that and to feel confident in my binding/boot interchange again. I highly recommend.