Got expert help getting my new e-bike geared up -- helmet sized and fitted, dayglo yellow wicking…read moresocks, phone holder. They didn't have the rear pack to fit my rack but went in depth recommending one and even price compared. Installed my iphone holder in seconds. On top of solid products and pricing, the vibe is chill and the people are friendly and expert. I'm new to Redmond and love having my new go-to bike shop. Thanks guys!

Came here for a quick repair service, the staff was very attentive and friendly and was able to…read moresqueeze me in and even find some savings for me on top of an already competitive price. Only thing was the parking lot in the back is a bit narrow and you have to bring your bike through the front entrance. I'll definitely revisit for any tuneups I need in the future!

The service and knowledge at this shop is excellent…read more We were looking for a bike for our kid and found the right bike at the right price. The interaction and buying experience was great. Highly recommend this shop

They have a huge inventory of bikes, bike accessories, and bike-adjacent things. They sold me the…read morebolt I needed for my bike for $2.20. A bit more than you'd pay at a hardware store but the peace of mind knowing it was the right part made it worth the purchase for me.

Ryan at Element Cycles installed new SRAM Axis brakes levers on my carbon fiber bike. My old brake…read morelevers were never right. The pistons were off and the electronic gear shifting was too slow. I love my new brake levers. My bike is now better than it was when I bought it 4 years ago. I feel like I have a new bike. Highly recommend this bike shop!

Great boutique bike shop! Amazing staff and they carry only…read morecool and quality bikes and gear.

My teenager and I've been coming for four months, started outside due to Covid-19 and have now…read moremoved inside. We absolutely love it! Kaitlin, RTC manager, and her team of amazing instructors have built a community that is supportive, encouraging, and loving. Come join us!

I recently took my '57 mint Schwinn Wasp in to have it put back together after shipping it from the…read moreeast coast. I had them add a back rack from a '58 Phantom that I'd procured while they were at it. It was promised by Friday and actually finished 4 days ahead of schedule. But the youngster who worked on the bike scarred the back fender, so the bike isn't mint any more, with a 1 by .5" scrape. He was very apologetic about it but geesh. The store gave me a $75 discount off the work and offered to take it to their paint shop, but I think I'll do the work. The bike is back in fine running order, but I don't think I'll be going back. There was a little girl and her dad buying a brand new Trek and although they remembered the water bottle, the salesperson did not recommend a lock. WTH?

My husband and I worked with Victor to purchase our new Aventon bikes. Victor was AMAZING. His…read morecustomer service was top notch. The other people in the store also were super helpful. Highly recomment.

Great customer service, staffs are very knowledgeable and they have couple shop dogs that are super…read morefriendly

Thanks to the guys at GHYbikes a great local bike shop in Renton, WA!Very helpful and had a set of…read moreThickslick tires in stock.

Killer Staff!!! Amazing selection for bmx which is suuuuper rare these days and if you need…read moresomething done they knock it out quick!!!

Great service. Fast and overall a great guy. Even while he was busy, he went out of his way to give…read moreme a quick helping hand.

A week ago I purchased the Force 100 Disc from the Gerard Cycles website and I couldn't be more…read moresatisfied! The bike is extremely responsive, comfortable to ride, and climbs like bat out if hell. What was really great about my purchase was that although the bike was purchased online, I was able to specify all of my equipment choices from the saddle/wheels down to the handlebar tape I like. 10/10 would recommend!

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.