Worst dealership I've ever dealt with. Will not be buying another car from them. I missed work…read morebecause of an 8 hour detail I was ensured would be less than an hour after buying a vehicle. I didn't want a detail but the salesman insisted it was required for all new vehicles to leave the lot. Fast forward to my first oil change. Walk into the front door(same door I dropped it off at for the detail) I'm told to go around the side to the double glass doors. That's fine. I go to the side of the building through the double glass doors and I'm met by an extremely rude employee telling me I walked past the service bay. A single roll up door. No double glass doors. They direct me and I walk in to drop off my keys and I'm told by another rude employee I need to wait to drop off my keys and he will NOT take them. Not a single person waiting around. Okay I've never had to wait for a drop off but whatever. It takes 20 minutes for someone to direct me into the service area where the only thing I have to do is give my name and hand the keys in! It took me over a half hour to DROP OFF my car for an oil change. Worst dealership experience I've ever had.

Great car buying experience. Wouldn't go anywhere else for my next purchase. Usually, I have a lot…read moreof anxiety buying a car, but they made it very smooth and easy.

They are unable to cancel an order for parts even if you cancel within 20 minutes. at least that's…read morewhat they told me who knows the truth. spent $800 dollars to get my car back exactly the same as when I dropped it off.

This review is for Chapman's Ford service department - hats off to Jason for taking awesome care of…read moreus + my brother in law's car. Professional, honest, and prompt. It's hard to imagine a better experience. The waiting area was clean and well-stocked with beverages.

Would not lower the price to compete with other dealers. Mustang Mach E is still sitting on the lot…read moreover a couple grand. Let it rot. Was going to give a ford another try but Instead I got better tech with a Tesla!! It's also faster lol.

I have bought 8 new vehicles there but this will be the last. When I purchased the last F150 I…read moreasked for the same extended warranty as before but they did not give it to me. The problem has now been fixed

Honest repair shop quality work. Have had cars repaired there for years always been satisfied with…read morethere work.

I took my RAV 4 in for a new engine cradle, new brakes and new tires and new belts. It ran great…read morefor years after. Ford's Garage provide quality service. I highly recommend them for all your automotive needs.

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.

Body shop specific…read more Had some work done there on a variety of issues w my vehicle due to storm damage. Communication from minute one was honest and upfront about process and timeline. When on site for estimate it was timely and detailed. When they had car for repairs it was only for as long as they had the parts and were planning to work on it. The work itself was great as well, a month later and no complaints at all. Def recommend for body work.

After weather related accident in Dec. '22, had my vehicle towed to this body shop, as they are a…read moreState Farm inspection/repair facility. Body shop mgr. Bryce Hensley done the initial estimate approx. 2 weeks later, got the left side damage, but, missed the front end damage that was in the accident report. First estimate approx. $6300. Bryce stated he needed to communicate with customers better, and would call every couple of weeks to update. 3 1/2 weeks after initial estimate, I called for updates, Bryce stated waiting on parts. I restated the front end was part of the claim, ha stated he would get it taken care of. As I helped in a body shop previously, I spent 3-4 hours looking on line for the parts myself, and questioned GM why they wer enot supporting their products/loyal customers/dealers, which they in turn contacted Bryce, which made him upset. I also talked to State Farm to see what my options were, in case the parts issues drug on, which, State Farm put me on hold, contacted Bryce, which upset him even more. 6 weeks after he does the initial estimate, he finally includes the front end damage,as well as, redoes thr original left side damage, changing things from repair status to replacement status along with replacing all components related to that part, adding other unnecessary parts, to drive the estimate to a total loss situation. Would not recommend this body shop for anything, as, if you aren't part of their network, your treatment as a customer is not a pleasant one. Bryce actually done me a favor though, as, vehicle was starting to have issues, and, I will now be shopping for foreign related vehicles, and getting away from the "good ole boy" type of American based auto dealers. Also, State Farm stated that most reviews they found about this dealer were good. You should never blow off the bad reviews. Just because most reviews are good, doesn't mean that what happened in the bad reviews didn't happen.