Just an awesome used car dealer. Provides service with a smile and always goes the extra mile!!…read more Highly recommend! John D,

I picked up my new Dodge Ram 2500 with a Waldoch package two weeks ago from Paul Shirley Chrysler…read more My experience with the Paul Shirley dealership and working with Mason was great. I could not be more pleased. I had a minor issue related to the speedometer calibration but Mason took care of it immediately!!! Mason in sales and Bob in finance are both very professional, knowledgeable and a fantastic representatives for Paul Shirley. They are a credit to the dealership. The truck is fantastic!!!!! Dan Koch

Brought a cargo van in with an engine issue. I know how these promasters can be very touchy and…read moremost dealerships would have had me waiting over a week just to get into a bay. I was able to get it in that day. The problem was compound and difficult to pinpoint and address but the shop didn't give up and solved the issue. They gave me a huge discount in the end because it took them a while and my van is my income. They were so cooperative and helpful I will drive to this shop from anywhere in the country for every issue I have. In my business, I can't wait a week or more to get into a shop bay. And I can't have mechanics charge me for their own mistakes. These guys went the extra mile to make sure I was taken care of.

Where to even begin ... bought a used car from them, and immediately started having problems with…read moreit. We had it maybe a week tops before it quit starting and returned to the shop looking for answers and help. We were met with " sure, we can fix it free as long as you help!" "We'll call you!", dropped the car off thinking it was going to be worked on. Several days pass and no phone calls only to find out they were waiting on us to call without telling us we were supposed to be calling..... so we head back to get the car... At first thought it was the fuel pump, maybe spark plugs. They tried to say the reason it won't start is because of the "security features "... def not the reason because if you add starter fluid it starts up but stalls once the fluid runs out.. wonder if theyd think the brakes aren't working because there's a loose bulb somewhere for a headlight . We went to go check online for the shop's website only to find out it says "permanently closed ", their phone number online is wrong, and they try to pass liability onto the customer if servicing the vehicle goes wrong by having the customer help. that makes it to where they don't have to own up to their mistakes they can pass the blame on to you... be careful doing business with places like this... learn from our mistakes.....

Do not be fooled. This is a CAR LOT not a PRIVATE RESIDENCE. I purchased a vehicle from this lot…read moreafter replying to a Craigslist Ad. I purchased a car from Chris. He seemed to know little of the car he was selling and after inspection I purchased the car "as is." I've had the car for two months now and have experienced unforeseen problems. More importantly, I purchased this car with cash in December and I STILL HAVE NOT RECEIVED A WORKING TITLE. Chris assured me that within a week he would mail me the title. Three weeks later I still had still not received it. I called and talked to Chris and he said he would mail it out the following day. After another week of waiting, I called and found out he put the wrong address on the mail piece. After calling again and having him resend the title, I finally received the title with BOTH MY FIRST AND LAST NAME misspelled. The BMV told me I would have to have him reissue the title or pay to have it fixed. I contacted Chris, once again, and he assured me he would reimburse me for the extra cost of fixing the title. 2 WEEKS LATER I STILL HAVE NOT RECEIVED ANY REIMBURSEMENT FROM CHRIS. I've called as well as sending him two more text messages and have received nothing. DO NOT BUY YOUR CAR HERE. THESE ARE NOT THE KIND OF PEOPLE YOU WANT TO PURCHASE YOUR CAR FROM. YOU HAVE BEEN WARNED.

DO NOT try and buy a used tire here. I've bought plenty in my life and had better luck other…read moreplaces. Twice I've given this ace a shot and twice I've been disappointed with the quality of service. First time the tire was not balanced propey and I had to have it done somewhere else after they said i had left so how did they know I didn't hit something... It had been less than a day before I called them back. Similar issue this second time prompting this poor review. Got a tire that looked almost brand new, the methed out fella slapped it on, I paid and left but it was wobbly and didn't feel right. Got it at the end of the business day so I called the next day and what do ya think I was asked... well did ya hit something? So anyway I took it to the mechanics down the street in Troy for an in related issue and had them look at it... the tire was junk. As far as tires this place is a freaking joke, don't have much to say for the customer service either but Only from one person and I honestly don't know which guy it was. Go there for a car, a car part maybe.. but definitely not a used tire

From the owner: We understand your initial precautio n with buying used. You'll feel confident knowing our…read moremerchandise is thoroughly inspected for quality and safety.You'll feel comfortable with our experienced and friendly staff. Engines Transmissions Auto parts sales Tires Used Cars

I had a great experience. Jake, my sales person, was friendly and helpful. He wasn't overbearing…read morelike most car salesmen. The staff in the office was also very friendly and helpful. I emailed their office about a truck I liked. From the time I emailed and closed the deal was about 2 days. The process was fast and simple. I would recommend Jake to anyone who is looking to buy a QUALITY used car who might have some credit problems. Thank you for a great experience!!

Pros: Nick the sales Rep was actually really good about breaking down the contract so it was easy…read moreto understand. He answered all the questions you could ask. Cons: Drove my car off the lot and made it to 66 by the water treatment center and had to take it back. The auto locks started unlocking and locking themselves, the lights off and on, rpms jumping like crazy, auto lock system on and off it was a nightmare. They had the mechanic look at it and nothing. They sent it to the Chevy dealership and nothing. Nothing was found. The issue was still there. So, I took my car to my personal mechanic and had to have the starter block system they put in rewired because there technician didn't wire it in correctly. Also had to have the auto lock system rewired because there "mechanic" ended up putting the starter block system in wrong and fried the auto lock system. No chance of reimbursement since it wasn't "there guy." In all honesty there guy's not touching my car again if I can help it. Ok so that was just the first month of having it. Alright the "manager" Nikki is one of the rudest people I have ever met in my life. She was aggressive and argumentative. She wouldn't listen and she would cut me off and start yelling. This was my first car. My first car dealership and honestly I'd rather walk than deal with them ever again. Oh and don't bother calling around or after 2:30 on Saturday to make your payment they shut the system down and won't take any payments. If you ask them why not they say we don't get paid for over time.. there card system takes 3 minutes to shut down..

My 2024 F250 Turbo Diesel had to have a complete change out of the fuel system because of…read morecontamination from gas. For some reason it took four days to complete. After spending over $11,000.oo +, they barely provided enough fuel to make it to a refill station. Finally, the tech did not secure the hose connection to the overflow reservoir for the coolant system causing an emergency on the road.

My wife had her oil changed yesterday. She asked also to check head light beam adjustment. They…read moreforgot to do. So, they pulled it back in shop and the mechanic told her there was no adjustment on her 2017 Ford Explorer. She said my husband said there is a hole that you can use a Philips head screw driver to adjust. He again told her there is no screw adjustment........When she got home, I raised the hood and showed my wife where it was and adjusted it for her. I have 2 vehicles I USED to take to Buckeye Ford ( Sidney ) to have serviced......Not anymore after that ignorant answer to her, or was it because she is a woman....HMMMMM

I'm not very happy with Germain. I went in for a shaking in my car They told me it was my tires…read more one thousand dollars in tires Still have shaking in my car. I went back they said nothing is wrong with my care. Germain has failed to fix my car. My old tires were like new. All they wanted to do is sell me tires. If you are an older woman, take a man with you . They are not to be trusted.

Erica, the service advisor was so wonderful! her customer service is excellent. She was so sweet,…read moreso helpful, and explained everything so well!