I am so disappointed in the "NO" customer service I received today. I called at 9:05 a.m. to see if they do embroidery on items not purchased from them. I was told, yes, I then asked could I get it by Friday, I was told yes. I drove all the way from Oxford. When I got there I entered the building and walked all the way to the other side of the store and NO ONE could be found. I walked back to the counter and was repeatedly yelling, Hello and still no one. I walked back to the other side of the store and there was a gentleman in an office. He came out as soon as he heard me saying Hello. He had to go to the back and got a girl. I told her why I was there she looked totally lost. The owner was a little confused as to why I was in the store and not in the embroidery store. So he told me where to go to get there. I got there and the girl was writing down my request and when I told her I needed it by Friday, she told me, "there is no way they can do it by then." I walked out totally frustrated and very disappointed in the NO CUSTOMER SERVICE, I received. I did call the store back and spoke with the owner and told him how disappointed I was and he offered for me to come back and he will make sure I get it by Friday. NO thank you, two horrible customer service experiences I will find someone else!! Word of mouth is the best power we as CUSTOMERS have, and this is not the first time for bad customer service at this store. But I went out of my way to be told NO. Make sure you get a name if you call. read more

Do you have 100 negative stars... this "company" charged $34.95 to two day ship a hat... a .04 lb hat from Georgia to Florida.. absolutely ridiculous .. Fedx charges $13 they added $22 .. stay away from businesses like this. Not only that ... when they were confronted they didn't even want to negotiate REASONABLE terms. This shows they rip you off on purpose. read more

Terrible customer service. I ordered a product and ended up needing to return it. I returned it within days of receiving it. Still, it's been 30 days, have not received my refund. I have confirmation the return was received and have sent multiple emails and left voicemail with zero response. The items themselves (hats) were OK quality, the graphic was nice. They were returned because the color was different in person than what was represented online. read more

I've been awaiting resolution for over two months on a shirt I sent back for exchange. They told me it wasn't an issue to send it back, so I did (at my own cost), along with the tracking number when they claimed to not have received it ...and been crickets for the past several weeks. Water money, and time. Decent shirts, poor customer service. read more

bad customer service. second lady who picked up the phone was disrespectful. don't purchase from here.

I did not like what I ordered and I sent it back without being worn. They refuse to give me a refund because of my review. don't order from them their dishonest. read more

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I have tried contacting them thru email, and by phone, they have not contacted me. Great shirt, really bad service, or non service for me. I just needed an exchange due to the print being inturpted by a fold. read more

Trenz Shirt - Hats Near Me - Loganville, Georgia

Horrible customer service. Tried to return a shirt that didn't fit. Never could get a straight answer from the girls who answer the phone (they sound dumber than dirt, honestly). Gave me a long convoluted story about how they had changed the company that handles their online payments. Finally got a manager on the phone. She was dismissive and rude. When I told her that my refund had not posted, she immediately said, "Well, you just go ahead and file a complaint with your bank, because we refunded you." I mentioned what the girl had said on the phone about changing payment processing companies (giving her an easy out), and she said, "Oh, she doesn't know what she's talking about." I ordered from a site called "Dawg Fans Only." If I had read any reviews about this Trenz place, I would have NEVER ordered from them. read more

I would absolutely never order from Trenz again. Their customer service is horrific. What should have been an easy exchange or return for a mistake in their listing ended with them refusing to send me a label to return the product. The postage would have cost me basically what I paid for the item. The listing clearly said it should be 100% cotton and it is not. Lesson learned not to order from this vendor. read more

Stay away... no returns from internet. Purchased an overpriced ball cap, went to their web site, called the store direct all to no avail. How do they stay in business? read more

No shipping information provided. Order shows shipped by USPS but never came. I have personally called to try to figure out where this package is through the carrier and have come up with nothing. I have notified and requested Amazon to contact them as I have as well and nothing. Now that I have read similar reviews and the Owner has refused to fix the issues - I would recommend not buying from this Company. read more

I was in the store alone without a representative for 5 minutes, then a sales rep walked in, made eye contact with me, I smile, she keeps walking without a word to the back of the store. No sign of sales rep as I walk throughout the store looking at merchandise. I waited at the front for sales rep to come out so that I may ask a question about product. No one came out. Must not have cameras. Bad service. read more

I called before placing an order to ensure that I would receive my order before father's day and was told yes. It shipped after 3 days and is now NOT GOING TO ARRIVE. I would have ordered from somewhere else if I would have been told the truth. I suggested they ship me a new shirt overnight so that I could receive it in time, but she said she would charge me $25.95 to ship. I will NEVER do business with this company again. read more

I made a purchase through Amazon for a set of two Georgia Bulldog pint glasses. I was only sent one. When Trenz Shirt Company was contacted they said the ad on Amazon was in error. I asked that they honor their ad and was told they were already losing money on the pint glass. I asked them to honor their ad because $ 16.99 should not break the bank. Well... I don't know.... Guessing It must be for Trenz Shirt Company. People should be careful about purchasing from them.... Is Chapter 13 close? Very disappointed. When I lived in Georgia a person's word meant something. I guess that has changed. Maribel, who I dealt with was very nice and understanding though. Her supervisor apparently doesn't have any business sense. read more

Horrible customer service. Rude to customers. Doesn't fulfill orders (it's been 10 days). Charges for returns. Save yourself the headache and avoid at all cost. read more

Trenz Shirt - Hats Near Me - Loganville, Georgia

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This store is my home away from home- I'm from Anniston, AL and there I always go to Martin's to get my tshirt fix, but they have even more here! All the best brands and the widest variety I've ever seen. Tons of game day apparel and accessories, jewelry, kitchenware, home decor, travel gear, and more. They just opened up more space by knocking down an office and they needed it! Come here for all your preppy tshirt and yeti needs. Download the app they suggest to keep up with your rewards and type in your number every time you check out. I just got 15% off and $5 off yesterday! Update: they monogram too! read more

What a great company !! The merchandise is top quality and the staff is fantastic. I get all my company embroidered hats and T-shirts made there and I get nothing but compliments from everyone. I highly recommend them. read more

Let me begin by saying it is not easy leaving a review for this company. But it is important to me that the people hear an honest review of terrible customer service. In my entire life I have never been charged a "restocking fee" for clothing. I would suggest you are a 100% sure that the clothing will fit you or make the trip to Georgia to try their clothing on. If it doesn't fit and you return it, in complete perfect condition with tags still in tact, they will charge you a restocking fee. It's in the fine print somewhere. Terrible customer service! read more

Perfect quality and great service, They did a wonderful on my son's memorial t-shirts. It has been a pleasure working with Miss. Lindsey and Cody. The finished product surpassed my expectations. I will be passing along the great job and recommend Trendz for even the most difficult projects. Thank you to everyone at Trendz, job well done!! read more

I had passed by this little place for a while & wanted to stop in. I didn't realize I would be able to try on the shirts, but asked the girl if I would be able to exchange the items if they didn't fit & she said "yes" as long as I had the receipt. Well, that ended up not being the case at all! She said that because I purchased Christmas & clearance "the computer" wouldn't allow her to do that. I let her know that I JUST needed a different size, but she said there was NO WAY they could do that through the computer. Anyway, please be VERY cautious about purchasing clothing here as the customer service is not good. They also need better signage for what is returnable/exchangeable & not. They need to train their staff better at informing customers the right things when items are purchased. Of course, if I would have known there was no way to at least exchange I never would have purchased here. read more

This is the most awful, terrible, worst business I've ever entered!!!! I would never recommend shopping here. The customer service here is non-existent!!! By all means do not waste your time or money shopping at this dump!!!! Last but certainly not least I only selected a star because it's required. Definitely ZERO stars here!!!!!!! read more

The worst customer service I have ever received. Bought a shirt that fell apart after one wash...literally fell apart...the front pocket fell off. The seams on the sleeves were tattered and undone. I took the shirt in with receipt and was told there was nothing they would do. The manager wouldn't even come to the front...had one of the teeny boppers be her messenger. As someone who spent a good amount regularly there...they made it clear that their customers are of no importance to them. Will NEVER shop there again. read more

Great store. Awesome selection of Georgia Bulldogs Apparel and Southern Fried Cotton.

Don't order on-line from them unless you know exactly what you are getting!