We recently had our kitchen countertops and backsplash installed and were extremely impressed with…read morethe entire experience. The team was responsive, professional, and easy to work with throughout the process. The craftsmanship was exceptional -- from perfectly aligned seams to a flawless waterfall edge and apron sink detail. The quality, precision, and overall care put into the installation truly exceeded our expectations. We're thrilled with the results and highly recommend this company for anyone looking for beautiful, well-executed stonework.

I rarely leave negative reviews, but my experience with Northwest Granite has been extremely…read moredisappointing from start to finish. Communication was awful at every level. Any time I raised concerns with the project managers, they were quick to blame me for delays and became defensive and aggressive instead of listening. At no point did anyone take ownership of the issues I was experiencing--I felt constantly questioned, doubted, and talked down to. The demolition crew that removed my old countertops was careless and unprofessional. They never put down any protection on my brand-new floors, and while breaking apart the old stone they crushed pieces of countertop into the flooring, damaging several areas. They also punched a hole in a wall I had just repaired and said nothing--no acknowledgment, no apology, just left it for me to find later. On top of that, they left sharp broken pieces of stone inside the cabinets, on the floors, in adjoining rooms, and even in the driveway. It felt like a rushed job with zero regard for housekeeping, safety, or respect for my home. When it came time to measure for the new countertop, they incorrectly measured the area next to the refrigerator. The new top was cut too wide and is now pushing the cabinet panel out, leaving about a 1/4" gap. Instead of acknowledging the mistake, they tried to blame me--saying it was already like that or that the cabinet panel was warped--and spoke to me as if I couldn't see the obvious issue. I waited weeks to hear what the next steps would be, but no one followed up. I always had to call or show up in person to get any kind of response from project managers or sales. The finished product is also poor quality. The seam is bad enough that I can catch a fingernail on it, and the edge looks rough and under-polished. Overall, this feels like a "fast and cheap" operation geared toward large apartment jobs or quick flips--not homeowners who care about quality and detail. If you value craftsmanship, clear communication, and simply getting what you paid for without having to fight for it, I would strongly recommend going elsewhere. I regret giving them my business, and by the end I was just willing to accept whatever got me out of dealing with them any longer. I would not recommend Northwest Granite to anyone.

The project was exactly as we expected. Jeramee and Duane were very professional, everything was…read moreprotected during the process, and cleaned to our satisfaction. We will definitely recommend them

For me, the true test of a company within the construction industry is how they deal with issues…read morethat arise when things don't go perfectly. The short version of this review is that this company, Coveted Coverings (CC), responded when the floor was not completely covered and finished due to fickle nature of dealing with epoxy floors. They had to come back to the job site after thinking all was finished, and apply a totally new surface coat, through a complicated (and expensive!) process to make sure the new surface adheres to the previous. The point is that they came back, redid the surface coat, and left us with a very nice floor--exactly what we wanted. This costed them time and money, since they did not charge us for the final coat. From our perspective, you can trust these guys to do the right thing, and leave you with a high-quality result. Not only that, but they are friendly and easy to work with. For those who prefer more detail, this is what happened at our house. We agreed to do a flake floor on a wooden subfloor (plywood) that had lots of gross imperfections, from the screw/nail holes to the butt joints and other cracks. All the imperfections had to be filled with an epoxy paste. Then they do the main epoxy layer that they added just enough to fill in some of the worst dips in the floor, followed by the flake layer, ending with the surface coat. The CC guys showed up when they said they would, were professional throughout and the first few layers went great. They took a severely flawed subfloor and made it such that we couldn't tell. The problem arose in the top coat: they ran out of epoxy just before the end of the floor. Ninety percent was done, but the last few feet just didn't get covered right. This was after they showed up with 15-20% extra epoxy to make sure this doesn't happen. As an aside, one of the things I appreciate the most from this process, is that I learned quite a bit about epoxy flooring from these guys. They were patient with all my annoying questions, basically teaching me what I didn't know. I had been fooling around with epoxy for a while, and thought I knew how to do what they were doing. In fact, when they gave me the quote for the project, it was more expensive than I expected and I thought we could do it ourselves, since I was now such an expert in Epoxy (yeah, right). Watching them closely and asking questions, I learned just how much I didn't know, and suitably humbled, I have gained a much deeper appreciation for what has to be done. One of the things I learned is that it is very difficult to get the quantities right, and just buying (and charging the customer) way more, has its own set of problems (like how do you store the extra, what conditions does it require, how soon does it degrade, etc). Apparently this is especially true for wood floors, where the absorption rate and imperfections vary so widely. So, it's completely understandable that they ran out of epoxy, despite their expertise and planning. Once they took a look at the unfinished floor, they didn't argue, and simply went through the process of planning and executing the final coat (again). They had to go through the process of abrading (sanding, basically) the now-cured surface, using some chemical processes to further prepare the surface for bonding with the new surface coat, and finally applying the new layer. This took a full day, and they had to buy all the materials and soak up the time. They did all this without complaint or issue, and did not charge a cent more than we had already agreed upon. I felt a bit bad that they had to take a loss and tried to pay them more, but they refused. Exceedingly rare for construction firms these days. Bottom line: I trust these guys, and got to see firsthand how epoxy floors can be done right. In hindsight, the price was not too high--it was my ignorance and assumptions that made it seem so. To be fair, they were not the lowest bid (nor were they the highest), but they aren't greedy and are building their business the right way: by doing good work at a fair price and taking full responsibility for what they promise. I can't point to many other outfits we've hired to do construction related projects that take the care that they showed.

I originally had a dark granite and wanted to lighten up the kitchen. Worked with Taran and chose…read morea beautiful warm cambria gold quartz. Eugene the templater did an awesome job. We had a huge island and the granite had several unsightly seams. The quartz was cut with no seams. Valero and his partner installed the quartz and everything is gorgeous. Very happy with the service and value for the money.

We had great service when we remodeled our kitchen and would recommend Cabinets Plus. Alex was our…read moredesigner and helped us immensely with the design. they were always professional. the price was very reasonable. We worked through a few issues but that is expected when doing a full remodel. we would definitely use them again.

NW Granite in Spokane Valley did a phenomenal job, cutting and installing our new Quartz Counter…read moretops, in our kitchen and one bathroom. NW Granite was very responsive to our needs and concerns. They were very professional and customer service was excellent. Prices were very good as well. We could not be happier and would recommend NW Granite 100%

Hidden gem! I went in to look at countertops and was greeted immediately by Andrea. She took me…read morestraight to the samples and also emailed me places that have entire slabs so I can look at ones that go with what I have in mind to see if it's truly what I want. This place has everything one might need to do a remodel... floors blinds countertops and friendly helpful staff

As client and installer is a great place to deal with, highly recommended. great selection of…read morematerials.

These guys have dome some great work our vacation house. I was very impressed with them. They added…read morea granite backsplash that looked like the rocky mountains and broken that looked elegant. Very high quality. I wish I could share some photos here.

From the owner: Cornerstone is a family business which enjoys transforming the visions of our customers into…read morereality. We are proud to hold the highest standards of quality, value, cleanliness and honesty. Our commitment to your satisfaction is most important. We have been in the stone and tile industry for 50 years, and our attention to detail and quality is what sets us apart from others. As you can see, we not only fabricate granite, quartz and marble at our facility. We also offer installation services for tile, stone, porcelain, glass and rock for decks, showers, flooring, tops, spas, fountains and fireplaces. We have been serving Eastern Washington and the surrounding region for 13 years and are proud members of the Spokane Builders Association. Our dedication to creating great work for our clients drives us forward to ever higher levels of customer service and achievement.

I highly recommend Count On It Construction! Justin (owner of the business) is a pleasure to work…read morewith. He's always easy to reach, reliable, and quick to make sure everything is going smoothly. Tim is also amazing, and did excellent work in our remodel. I wouldn't hesitate to hire Count On It again.

We met Count On It Construction as a cabinet installer for Lowes. We had a terrible time with Lowes…read moreBUT highly recommend Count On It Construction. They did a great installation and were super to work with. Justin Moody, the owner, gave some great recommendations and Tim did an awesome job of installing the cabinets. We have an old farm house with lots of "character" and nothing is plumb. Tim is a true craftsman and installed all the woodwork so it works and, looks great, in this difficult house. I highly recommend them for quality construction and open/honest communication.