This was our first pet boarding experience. And it was a great one! They were really good at…read morefollowing up by phone to assure we get them our vaccination records. Both for confirming our appointment, the safety of our and others pets. I may have not accomplished the task had they not called. The property is beautiful and well kept. The indoor area was very clean and welcoming. The staff is amazing and it is obvious they are there for all the right reasons. The fees were half of what we had seen advertised in our own area and as we were on vacation this was so comforting. We really appreciate your services, staff, facilities and loving care for animals. We will be back when in the area or passing by. We will and have referred you to others. Oh and I almost forgot the extra added blessing of a play date. I was ever so happy to pay the small fee of 6.00 so that Jake could go outside to play a game of fetch!

Not a fan of this place at all. I took my dog here once because it had been recommended by someone…read moreelse. 1) The kennels are TINY and the dogs don't have an indoor/outdoor access 24/7 so they will end up peeing and pooping inside if they aren't let out enough 2) The kennels ECHO like crazy which just makes it SUPER LOUD. The staff even wear hearing protection when they go in there. Can you imagine what this is doing to your dog! 3) They charge EXTRA for "play time". I didn't get a clear answer on this question, but if you don't pay for play time, does your dog even get to go outside during the day at all!? Or are they just stuck in there all the time! 4) Staff was not friendly and didn't want to answer questions 5) The owner (i assume, older guy, retired doctor) has a real "I know better then everyone" attitude. I would not want my puppy stuck in this situation. Much prefer another local kennel which has indoor/outdoor access all the time for the dogs.

They got me in the same day I called. The Groomery had a three week wait. The salon was kind of…read morecute and the two girls there were really nice and loving to my dog Charlie. I told them he was too hot with all his fur but was very concerned about what he would look like if he were completely shaved. I was assured that I didn't have to worry, that they would make him look cute. When I picked him up I was in shock. He looked horrible. Entirely shaved down to nothing except most of his head. Having given not much for direction, I won't even hold that against them as the idea of cute is subjective. The concept of a good job is not however. The lines were so choppy as if no effort to blend was taken at all. They shaved half way up his face and then just stopped. Picture submitted. The line on the back of his head isn't even kind of straight or blended. Though I appreciate the ability to get us in right away, I now know why they weren't busy. Thank you for being friendly and warm but I regret to say that we won't be back. Two stars are merely for the convenience of the appt and the friendliness of the staff, and not a one for the job that was done on my dog.

We love this amazing business. We have two large and hairy dogs and they get the best treatment…read morehere and are groomed to perfection. Highly recommend!

I have never met anyone so intuitive with my dog! She's a weird one. Lola is an 8 yr old GSD I…read moreadopted her a while back and she's settled in nicely but really really hate baths! She knows what's coming when the van pulls up and she goes crazy trying to get away. She calmed her right down and got her in the van. In an hour I had nice clean pup!

Tried to make an appointment but they want to ask all their questions via email instead of calling…read moreme liked I asked. Could have been a two minute call turns into hours of emails back and forth. I suggest if someone asks for a phone call, get brave and call them back.

I have been bringing my Yorkie here since she came to me almost 6 years ago. She is happy to go…read morethere which tells me they treat her well. They do a great job and always follow my requests. I won't take her anywhere else.

I am hesistant to post this review as in the past, we were clients of The Barking Lot (with Matt at…read morethe helm) and loved it. But today I had a very bad experience with their current staff and policies. I dropped my pup off at 7:15 a.m. this morning (drop off is 7 - 8). I stopped in to pick her up at 12:15ish (pick up is before 1:00 p.m.). I wasn't really sure what "before 1:00" meant but figured if I dropped my pup off at 7:15 surely that was enough time to get her done. I was greeted by a very annoyed and unapologetic staff whose only response was "well... ugh!". I left and returned a minute later to catch them talking crap about me! My only crime was to try to be prompt and pick up my pup "before 1:00" (whatever that means). One of our last freedoms in this country is to decide where we spend our money - for me, it won't be at the Barking Lot.

In the past, we were spoiled by our pet / home sitter, and we were sorely disappointed with the…read more'slim pickings' we had experienced in the Tri-Cities. We happened upon Suze & Badger Mountain Pet Care, and cautiously gave them a try. We interviewed her over the phone, and had an in-home consult shortly thereafter. Boy, were we pleasantly surprised when she came over! Not only was Suze super-professional, but she 1) treated us as valued customers from the start, and 2) she treated her business like a business - GO FIGURE! Licensed, bonded, & insured, Suze was the real deal when it came down to the brass tacks of her business. Not only did she maintain a legitimate business presence, but she also carried herself in a professional manner, and had all the documentation that you would expect from a professional. She asked the right questions, took notes, and walked the property with us, in order to cover ALL the bases, in the event of an, "Uh oh" moment. Beyond getting us to wag our tails, our dogs were instantly drawn to Suze's calmness & demeanor. Our pets - whom are family, to us - were happy and relaxed in Suze's presence, which made us feel supremely confident in her abilities to manage our home & hearth while we were away. During our absence, we would receive texts / photos periodically - and Suze never hesitated to contact us with a question / concern, whether about the property, or the dogs. We LIKE this, and if you do as well, we would encourage you to call Suze for a consult in your home. When we return home, everything is in order, and our dogs are happy. We realistically couldn't ask for more from Suze & Badger Mountain Pet Care.

Suze with Badger Mountain Pet Care has taken care of my cats multiple times while I have been away!…read more She spends a lot of time with them and they seem a lot happier in her care than they do when I leave them to their own devices. Super reliable, personable, and she always leaves me a note about how my pets did while I was gone. Highly recommend!

i highly recommend pup town. the groomers are patient and loving toward your pets. i was a…read morecustomer for 7 years and my 2 poodle mix dogs always looked greatafter the groom. for me a good groom is important but more important is how my pet is treated and at pup town they are the best. they even found my 2 yr old a wonderful new home when ihad to move and couldn't take gizmo with me. tammy o

I'm a very protective mommy for my little 7lb Marky named Baxter. I rescued him from a terrible…read morehome so I am very hesitant. I've had a heck of a time finding someone I trust to groom him. I'm new to the area and found Shawna at PupTown and am incredibly happy. This is my second visit here and will be coming back and back again. Baxter loves Shawna and so do I! Thank you Shawna for making us feel welcome and safe.

worst experience ever!! Newer owners are clueless about running a business! Babies in tow more than…read morepets!

Nice, quick and my baby was beautiful! I have nothing else…read moreto say but Yelp is forcing me to type to let you know I had a good experience! Have a great day!!!

Took really good care of both my dogs. Sent me videos and pictures without asking. My dogs get…read moreexcited when we pull in so I know they are in good hands.

The grumpy man who took over the kennel said he didn't like our two dogs and was pretty harsh about…read moreit. They are labs who not aggressive and very playful. They wouldn't come when he called them as if that was our fault. They come for us. I wouldn't want to be around him if I was a dog either. We had boarded them several times before this old guy took over never again.