Had a flat tire and they came out quickly to my house. That's the positive. They put on my spare, but tightened the lug nuts so tight (my neighbor observed it) that the tire place couldn't get one off, and it broke the stud from their efforts, Cost me a $150 for them to replace it. I filed a claim with Tri City but they never responded to me, I called the office several times about the claim and a few months have passed, and crickets. Very disappointed in their customer service and not even having the courtesy to respond. read more

We just had such a wonderful experience with Tri-City Towing I had to write about it. The tow truck arrived within 10 minutes of our call, which is unprecedented. Picked up the vehicle and took it to the shop and dropped it off, got there safe and sound. The main thing I wanted to mention was how very kind and efficient their dispatcher was, and when the driver Josh arrived to pick up the car, he was just a sweetheart. He was very efficient and skilled, and I couldn't be any happier to recommend this business. By the way, I noticed some other views were not so positive, but I think it's always a good idea to look at dates - they are over six years old, and from my experience, things have definitely changed! By the way, even though they are located in Prescott they picked up in Camp Verde and took the car to Cottonwood through our AAA membership. I am very impressed! Nice people! read more

Total disregard for the laws in the city of Prescott. Using N Mt Vernon for a cut through with their semi low boy when there are signs (posted 11/20) nothing over 10K GVW allowed. Called their number and told them about the signs and law and was told by the gal that answered the call that they have been doing it for 35 years and hung up on my wife. Guess that makes it ok? read more

Tri City Towing - Pictures of the sign and the semi. - Towing Near Me - Prescott, Arizona

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We got a flat tire in the middle of nowhere off the 17. Our insurance contacted Tri City for our roadside assistance, and our driver, Andrew, was picking up our car within 30 MINUTES. We fully expected to be waiting many hours, so that made an unfortunate night way better. He was very professional and great to spend the drive to the repair center with. read more

Tri City Towing was contacted by our Insurance Carrier USAA on our behalf, after about 30 minutes the truck with driver Tyler B arrived at our driveway to pick up our car and tow it to the dealership for repair. With many thanks and gratitude, we are highly recommending both Tri City Towing and Tyler B. Donald Jarrett read more

Highly recommend Tri City Towing! We required towing on our way home from Las Vegas after experiencing issues with our vehicle. The dispatcher we spoke to was friendly and helpful in taking the time to figure out where we were using landmarks nearby. The driver who came out was also friendly and very helpful in getting our truck to the dealer and us to a hotel. He took the time to google search a hotel near a car rental location considering we are out of towners. The towing rates for Tri City are reasonable as well. Excellent employees + great rates = awesome company & positive customer experience. read more

My American Family Insurance called Tri City Towing for my Roadside assistance to change a flat tire. Andrew showed up at the estimated time and changed the flat. Quick Easy Painless Andrew was very professional and courteous. Will definitely use Tri City Towing again. read more

Updating this review. I was shocked that I actually got a call back from them. They went through their call log and verified that I did call back and cancelled and apologized for everything. Not what I was expecting but handled extremely well. Handled poorly in the moment but end result was good. Absolutely worse company ever. Do not call them. I scheduled a pickup and then Immediately five minutes later cancelled it because it was no longer needed. The next day at the scheduled pick up that was cancelled an extremely rude driver shows up to our door. To the point we had to shut the door on him. I called to complain about it and was told well the call was never cancelled and they would go through their call log to verify if I actually cancelled. The lady I talked to was also extremely rude. I don't care if someone didn't do their job and cancel the call. Don't send someone to my door with my two year old son here and act the way they did. If I could give negative stars I would. Absolutely terrible customer service and no ownership or acknowledgment that they screwed up. Should have been handled very differently. read more

Top notch motorcycle towing! Fast, friendly and professional from the lady who gave me a quote over the phone to Garret the driver.

Terry was quick to respond to my AAA lockout call. Great communication and professional, friendly service. Highly recommend!

My husband & I were driving on 89 A on Wednesday evening and my husband noticed a old woman that broke down so we turned around and asked if she was okay. She said her brakes went on her car and she left her cell phone at home. So I asked her if there was we can call for her and she said yes to call a Tow truck and I looked up Tri tow company. The woman answered the phone and I told we needed a tow truck and I told we were on 89A by the Potters House and she said to hold on because she had a driver that was just leaving the yard. Next time you know the driver was on his way. I was so glad we're able to help the Woman and get her on her way back home. It's was cold and she didn't have a jacket so we told just get in her car while waiting. And that will stick around until they get her car on the tow truck. Just glad we're able to help out.. Tri towing company responded quickly that is customer service.. read more

we where stranded in the forest and Kenneth was AMAZING he showed up within 45 min and had the best attitude. Thank you Kenneth for helping us out. read more

I have to commend the employees of this company from the lady who first answered the phone, to the tow truck driver, Edison, to the salvage yard employee, Jason. Everyone was so helpful and kind. Jason went above and beyond when we had to unload our trailer that had flipped on I-17 and was towed to their lot. The door to the trailer was stuck and Jason went out of his way and used his truck lift to pry the door open so we could get our belongings out. He and his wife then helped us to unload box by box the school supplies we were donating to a non profit in Yavapai County. After a horrible day, it is uplifting to know there are so many kind and helpful people in this world! read more

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referred by Good Sam. waited nearly 2 hours, then called Good Sam back, they called these bums and were told they weren't going to show up. Thanks for wasting my time. read more

Thieves work here!! Do not trust this business. Our truck was towed here on an impound and they specifically told me that since my name was not on the registration, I could not come get personal belongings out - which is a great security measure! Unfortunately not all their staff follow this same operation! When a power of attorney was finally granted, we were told by 3 separate people that work here, (2 people in-person!), that some belongings were removed from the truck and put in the office for "safe keeping". Now, a week later, as we are trying to get everything in order, those items are no longer there. And they are denying everything. So mad!! What an unethical way of running a business!! read more

do not use this towing company! scam! kim will give you a quote and half way into the tow they will call you and ask for extra money or will drop off the truck! jerry which is the owner personally call me and cursed me out and forced me to pay extra or else my truck would of been dropped off in the middle of no where!!! read more

My Jeep just lost power while I was leaving work. I called good Sam and they dispatched tri-city towing. They arrived in a very reasonable time. The driver was very polite and hooked up my Jeep very quickly and professionally. The conversation in the truck on the way to my mechanic was enjoyable. I can't say enough about how polite and professional tri-city towing is. While I hope I never need a tow truck again, if I do I will request tri-city. read more

Big shout out to @tri city towing!!! I was on my way to work when I saw a van smoking by exit 319. The driver was an elderly man clearly in need of help. I pulled over to help him . the man was trying to start a smoking engine repeatedly. After talking with him and drawing blanks on any one to help him I called a tow truck for him. He had no cell phone and he was wandering around the sides. I didn't feel right leaving him but I knew I would be fired if I was late. @tri city towing, the girl on the other end. (Shannon or Sharon?) Was completely understanding. To my ultimate shock they got their ASAP. I made it to work with a minute to spare and the handicapped man was safely in a tow truck. Needless to say tri city towing deserves a pat on the back and a great big thank you!!! read more

This company has been awesome and I would recommend them to anyone and everyone. I was stuck in a bind with another company and they went out of their way to help me. The company I was using had given me a very hard time and Tri City came and towed my car to their lot and the owner along with the staff were wonderful. If I ever need towing service again I would for sure use them again. They are very caring and understand when people are having hard times and are willing to work with you. This company has been the best experience I have had since I have moved here to Prescott, I wish there was more businesses like them around. read more

My truck was stuck in a narrow ditch. I have roadside assistance and they had contacted a local towing company who couldn't get my truck out. I googled Tri City and they were there in five minutes. John was very friendly and helpful. read more

Received a confirmation text that there was a tow truck driver on his way and would be there within 40 minutes. After over two hours passed, I called to see what was going on only to find out that Tri city won't go on dirt roads and that they didn't care to inform me so I wasted hours of my time when I could have found a different towing company. read more

On I-17 two days ago my Nissan Frontier over heated short of Cordez Lakes. The engine was smoking. Called insurance and 2 hours later John Fournier arrived and went to work. The tow to Prescott Valley was easy and well attended. I was tired , frightened , and worried. John explained what the problem might be and he talked all the way about the area and history of Prescott Valley.. I was relieved and my mind was put to rest...his energy was positive. I am grateful for his service. read more

I am 62 years old and disabled. I have no strength in my right hand. I know how to change a tire but I am not physically able. Howard from TriCity Towing came to my home and changed the tire and did it quickly. He was so nice and never made me feel bad about needing the help. It is always nice to have a professional come to your aid and have them be pleasant, professional and helpful. Thank you to Howard, and I am very glad that my roadside assistance is one of their contracts! read more

My daughter's car needed to be towed from NAU in Flagstaff to Prescott Valley. I forgot the name of the gal that works in the office, but she is awesome! She coordinated with her driver to find my daughter's car in the crowded dorm parking lot...driver was there earlier than the promised time. She called me to confirm that my daughter's car was safely picked up and on it's way to the dealer for service, which was approx. 87 miles away! I am in California so I had peace of mind that the tow was taken care of smoothly and quickly. They are reliable and customer service by the office staff was GREAT! read more

DO NOT use this company!!!! Completely unprofessional, inexperienced and incompetent. And they are liars!I had called another tow company to get my car towed out of the snow but they said it would be 3-4 hours. I booked them but said I would call if I got a better time. I called Tri-City and the girl PROMISED one to two hours. I pressed her on this time and she reassured me. Great. I canceled my other reservation and thought I would be on my way to LA by 1p. At I I called and asked where the truck was and she said it would be another 90 minutes. Called again another 90 min. She explained that with towing you never know how long it is going to take. Really? But your PROMISED. At 5 a huge flat bed truck arrived which would never fit down the alley. I explained in my first call that it was an alley. They said well you missed the guy at 1:30. He called you. Lie! My phone never rang. The girl with the flatbed tried to get it in the least snowy part of the alley but couldn't. She needed chains. She then went to the other end of the alley and put the chains on and tried to get down the alley but the truck got stuck. If she'd gone back up the other way she would have made it in. I called and asked what's next? They said well our vehicle comes first so you can wait or call another company. The guy who said he called said he knocked the door. We have a dog, a bell and RING with a CAMERA. He did NOT come to the door. They tried to pull my car out of the alley through the snowy end and at one point the car was sideways. They finally told me to call another company they needed to go home. They hire inexperienced people and some of them lie! read more

Sat night I was in my RV and they towed me from a bad location to a safer location but upon doing so had to take off with the drive shaft and broke my drive shaft and told me they don't care or not going to replace it and I was told if I don't move this they will tow it and to an impound by the police I am stranded with no money... I even protected their tow light they left behind and called them and told them that they left their light behind behind ..about a 400$ light...and they wont replace. A ujoint that cost20$ read more

I had a great man named Larry tow my Kia Soul from the circle K in Prescott to my house in Prescott valley. Not only was he a riot to ride with, we got along famously. You can tell he has done this for 30+ years. Shout out to Larry. May all your tows be as memorable as the one you had with me and my husband. Thank you Larry. You saved my little family. Ever grateful tow-ee Sarah B. read more

After having a horrible 3 hour ordeal with a different towing company, my insurance called Tri City Towing to go retrieve my vehicle and bring it to my house 7 miles away. I had an estimated arrival of 45 minutes just to get my vehicle. The driver, John, arrived at my vehicle only 10 minutes after receiving the call!! He had my car loaded and at my house before the time that he was expected to even arrive at my car. I was exceedingly happy and surprised with the exceptional service my husband and I received by John / Tri City Towing. We are recommending both the company and driver to everyone we know! read more

These guys are equipped to save you regardless of road conditions or location. I've relied on them for over 5 years.

First and last time my child will be locked in my car but I called several tow companies after contacting the local police and fire department but they were all at least 30 minutes out and didn't seem to care about the urgency of the situation. Tri City Towing had a driver there in 10 minutes and kept in contact with me making sure my son and I were okay. read more