We've been with the bank for a number of years, after changing from the big banks where we had very…read morebad experiences. All the folks including the manager have greeted us by name when we come in and the service is excellent. Our online experience is good as we can look at all transactions to date and can go back in time find old transactions. Highly recommend them.

After BMO changed from Bank of the West there is growing fatigue from the original employees and a…read morenumber of new employees. Bummer for all who have been with Bank of the West for 20yrs+.

I have been a very happy customer for 15+ years I recently…read morenoticed a $10.00 service charge with no explanation Upon calling them I'm told this is a monthly charge if you don't keep a certain amount of money in your account I asked if this was a new policy and she says" we've had it for a long time but it hadn't been working "‍ They've lost my business

First U.S sucks. They have more underhanded fees associated with their checking accounts than the…read morelaw should allow. I would never recommend them. Get Chime!

Been banking with Wells Fargo for 40 plus years after a horrible experience with BOA. Always great…read moreservice, short lines at the office on Mill Street. My review is for that office only. I will not go back to the one on Sutton, horrible service there.

I tried to do a mobile deposit for a check and got an alert it could have a jokd on the funds. ok…read more got it. it happens. I crossed out Mobile Deposit on the back of the check and initialed it and cancelled the mobile deposit attempt. I took it into the bank to deposit it and because I had, clearly crossed out Mobile Deposit and initialed it, they held it for 4 days. what the he&$! they had my ID and my signatures matched, had an account with a positive balance. it was an unnecessary hold they could have easily overridden. I'm so tired of people giving the goddang their minimum at their jobs. friendly staff and absolutely useless. no thank you. online banking here I come

Great Bank ! Helpful courteous employees. They go that 1 more step for their customersread more

Sandy was extremely helpful and kind. I'm not a regular nor expected any additional help…read moreunderstanding their policy but she helped me which passed along to ensure I had full funds on a personal matter. This bank goes to show how helpful and caring it can/is to its community

It just gets worse... For decades, filing my taxes online…read moreand getting my refund directly deposited into my Sierra Central (SSCU) account has been a smooth process. This year, as of March, however, has been a nightmare. My direct deposit didn't go through, and what followed was weeks of confusion and frustration. I initially thought the issue was with my tax filing service or even the IRS. After countless hours on the phone with the IRS and wading through additional paperwork, I finally uncovered the truth: the IRS informed me, "We didn't direct deposit your refund as you requested because the financial institution didn't honor the deposit request." That's right - Sierra Central (SSCU) rejected my tax refund direct deposit! This single decision by the bank has forced me to wait over 10 weeks for my refund to arrive by snail mail. This in addition to the time and effort it took to identify the issue. All because SSCU wouldn't accept my deposit. This is absolutely unbelievable. I am beyond speechless at their lack of service and the hassle they have caused. P.S. Yes, some representative (No, not Ron S.) contacted me about the previous posts and then forwarded the credit card reversal issue to their IT. In the meantime, my payment deadline looms, and I am just beside myself. WHAT IS GOING ON WITH THIS BANK???

Can never reach a person on the phone without a 25 minute wait for just a simple question. The…read moreworst!

I am very sad to hear that Chase will only allow online deposits for people who can afford new…read morephones. Looks like the rest of us will have to revert to the olden days of driving our deposits to the bank, wasting gas and causing pollution. People on a small fixed income seem to be out of luck. I wonder if all banks are like this... I've had my Chase account since they were Great WesternBank back in the 80s, but it might be time for a change.

it would be nice if all the branch's played by the same rules. deposited cash into my son's account…read morelast week, but today went into Brunswick branch and they would not take a cash deposit from me. I call bullshit and definitely will not be banking there. Not accepting cash, places not accepting cash, only pay by card or check is bullshit. just another government way of controlling us.

Employees are very friendly and helpful. The manager always comes out and greets me and asks how…read morehe can assist me.

First of all our downtown branch has been closed since COVID, that's where our business account,…read moresavings account and safety deposit box is, it's the most convenient for downtown business people like us, and it's a huge hassle to get into it now. If I simply want to break a hundred dollars down, I have to go all the way to Brunswick. Second, if you try to reach them by phone it is nearly impossible. It took me an entire hour to finally get a human to answer a question that the machine didn't understand. I am so fed up with passwords, security calls, and machines that can't answer simple questions! If it wasn't such a huge nuisance, we would change our banks to a local.

This is one of two banks I use. They experienced a cyber security problem a few days ago. When I…read morewent into the bank yesterday morning the system was still down. Please note that if you want to transfer money like I did they have to call a special number and then your transaction cannot be posted until the end of the day. ATM did not work when I tried to take out cash. They are working on the major problem. The employees are friendly. I am glad to see they have mote tellers then a few months ago. This location is on Sutton way off of Brunswick in Grass Valley. They do have a drive thru to the right of the building. The smaller Tri Counties bank on Neal Street has a walk up ATM. Usually a very efficient bank for all your needs!

If you're looking for a local bank that understands the meaning of great customer service, look no…read morefurther. You're always greeted with a friendly hello and the staff couldn't be more professional. A+.