Very thankful we still have a bank in colfax!! All of the employees have gone above and beyond to…read morehelp me with my business needs from getting a new account set up to making change regularly, they are accommodating and easy to work with! . I am surprised by the negative reviews. I appreciate all of the staff at this location, they have been working there forever and will bend over backwards to help any of their customers out.!

USE ANOTHER BANK! I am on the board of a non-profit in the…read moreColfax area. We have been dealing with the US Bank branch for years and could not be more dissatisfied. The employees there are grouchy and difficult with customers. We have moved our personal accounts to other local institutions whenever possible. But for some reason we can't change banks. Sometimes we drive down to the Auburn branch. But we can't always do that. So we have to deal with the unpleasant people in Colfax. They repeatedly "lose" emails, can't find record of conversations and most frustrating, ignore appointment times so when we show up at the branch to open a new account they say "no, we never set this time as an appointment..." I strongly recommend you avoid using this bank, or at least this branch if you can.

I have been a very happy customer for 15+ years I recently…read morenoticed a $10.00 service charge with no explanation Upon calling them I'm told this is a monthly charge if you don't keep a certain amount of money in your account I asked if this was a new policy and she says" we've had it for a long time but it hadn't been working "‍ They've lost my business

First U.S sucks. They have more underhanded fees associated with their checking accounts than the…read morelaw should allow. I would never recommend them. Get Chime!

I would give them no stars if possible. They are a crappy bank and they don't pay their employees…read moreenough to be competent. I had an account with them 10 years ago. I closed it and moved to Chase. I then came back to them a few years ago because it is across from LWW where I live and very convenient. I am older and don't want to drive to town every time I need to do banking. They also held $5700 in funds that was supposed to go to another bank that I transferred online. Those funds were held up for a month. When I brought it to their attention they said that it had been processed but the other side had not cashed it yet, ridiculous! The minute I input that data it should be deducted from my accounts info and not stay in the payments activity file as processed. Someone there really has no idea what they are doing! Til this date PG&E has been processed but the money has never been deducted from my accounts info. My daughter at that point was paying things online. They apparently never closed my account to begin with when I went to Chase. Everything I paid came back as insufficient funds because it was drafted on the old account (unbeknownst to me). I then had to call them and tell them to do their job of closing out that old account which should have been closed to begin with. Still when I look at payment activity it says things were processed but have not come out of my current account. WHAT! I also have been charged late fees and return check assessments because they screwed up. I was reimbursed $20 on one but the amount of anxiety they have caused is insurmountable. Really really bad bank, I am taking all of my money out and going back to CHASE!

Fantastic bank with friendly tellers and competent bankers. I have two accounts and safety deposit…read morebox there. They do lots for the community and have free coffee all the time and cookies on Friday!

It just gets worse... For decades, filing my taxes online…read moreand getting my refund directly deposited into my Sierra Central (SSCU) account has been a smooth process. This year, as of March, however, has been a nightmare. My direct deposit didn't go through, and what followed was weeks of confusion and frustration. I initially thought the issue was with my tax filing service or even the IRS. After countless hours on the phone with the IRS and wading through additional paperwork, I finally uncovered the truth: the IRS informed me, "We didn't direct deposit your refund as you requested because the financial institution didn't honor the deposit request." That's right - Sierra Central (SSCU) rejected my tax refund direct deposit! This single decision by the bank has forced me to wait over 10 weeks for my refund to arrive by snail mail. This in addition to the time and effort it took to identify the issue. All because SSCU wouldn't accept my deposit. This is absolutely unbelievable. I am beyond speechless at their lack of service and the hassle they have caused. P.S. Yes, some representative (No, not Ron S.) contacted me about the previous posts and then forwarded the credit card reversal issue to their IT. In the meantime, my payment deadline looms, and I am just beside myself. WHAT IS GOING ON WITH THIS BANK???

Can never reach a person on the phone without a 25 minute wait for just a simple question. The…read moreworst!

I am very sad to hear that Chase will only allow online deposits for people who can afford new…read morephones. Looks like the rest of us will have to revert to the olden days of driving our deposits to the bank, wasting gas and causing pollution. People on a small fixed income seem to be out of luck. I wonder if all banks are like this... I've had my Chase account since they were Great WesternBank back in the 80s, but it might be time for a change.

it would be nice if all the branch's played by the same rules. deposited cash into my son's account…read morelast week, but today went into Brunswick branch and they would not take a cash deposit from me. I call bullshit and definitely will not be banking there. Not accepting cash, places not accepting cash, only pay by card or check is bullshit. just another government way of controlling us.

We've been with the bank for a number of years, after changing from the big banks where we had very…read morebad experiences. All the folks including the manager have greeted us by name when we come in and the service is excellent. Our online experience is good as we can look at all transactions to date and can go back in time find old transactions. Highly recommend them.

After BMO changed from Bank of the West there is growing fatigue from the original employees and a…read morenumber of new employees. Bummer for all who have been with Bank of the West for 20yrs+.

Great Bank ! Helpful courteous employees. They go that 1 more step for their customersread more

Sandy was extremely helpful and kind. I'm not a regular nor expected any additional help…read moreunderstanding their policy but she helped me which passed along to ensure I had full funds on a personal matter. This bank goes to show how helpful and caring it can/is to its community

I have found that trying to bank online with Tri Counties is impossible. I've called more times…read morethan I can count, and gone to both branches talking with people who said they fixed it but did not. They are NOT USER FRIENDLY. Steer clear of this bank. Nancy H.

I have only been in this location one time to help my daughter with her student checking account to…read moremake a deposit and withdrawal. Easy enough. My daughter has relayed to me that the tellers are not consistent, friendly enough, but different tellers ask for different verification information when she goes in to do her transactions in person. Now that she's an established customer, it's a bit off putting. There is only one ATM machine outside, no drive-thru, although I have never seen a line for the ATM, so it's whatever. Lines inside are managed efficiently. This place is a well-oiled machine.

This is the first bank I have been to that wouldn't give me change for my meter unless I opened an…read moreaccount. I prefer banks w better customer service. No thank you!

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.