I've been going to this branch for 15 years. This large woman teller named Mina rolls her eyes and…read moresighs at the most minimal obligation. The branch manager Cesar is also very unhelpful. I am a high net worth individual and I get treated like garbage when I go into the bank. This bank has not been the same since Lana left. I'm considering cancelling my accounts and moving my funds elsewhere.

I have been using Chase bank for many years and even though things are ok, I feel the way the bank…read moreis changing it is not in a good way, so I think it is a little scary to say the least.

Sandy was extremely helpful and kind. I'm not a regular nor expected any additional help…read moreunderstanding their policy but she helped me which passed along to ensure I had full funds on a personal matter. This bank goes to show how helpful and caring it can/is to its community

Great Bank ! Helpful courteous employees. They go that 1 more step for their customersread more

Very thankful we still have a bank in colfax!! All of the employees have gone above and beyond to…read morehelp me with my business needs from getting a new account set up to making change regularly, they are accommodating and easy to work with! . I am surprised by the negative reviews. I appreciate all of the staff at this location, they have been working there forever and will bend over backwards to help any of their customers out.!

USE ANOTHER BANK! I am on the board of a non-profit in the…read moreColfax area. We have been dealing with the US Bank branch for years and could not be more dissatisfied. The employees there are grouchy and difficult with customers. We have moved our personal accounts to other local institutions whenever possible. But for some reason we can't change banks. Sometimes we drive down to the Auburn branch. But we can't always do that. So we have to deal with the unpleasant people in Colfax. They repeatedly "lose" emails, can't find record of conversations and most frustrating, ignore appointment times so when we show up at the branch to open a new account they say "no, we never set this time as an appointment..." I strongly recommend you avoid using this bank, or at least this branch if you can.

I have recently set up an account with this credit union. I'm using the mobile app and bill pay…read morefunctions. Taking a picture of checks for deposits is extremely convenient. I actually just went in to get some cash for an upcoming trip (atm limit is $500). No lines - excellent customer service. When you read some of the previous reviews...they are very dated. I believe the credit union updated their "user interface" software and the review that complained that extra pmts went against principle versus being applied to her next pmt is just ridiculous. I would write a negative review if they didn't apply it to principle.

Wasn't going to write this, but after today, I'm so done with this CU!…read more I checked them out 5 years ago when we moved to GV. They got bad reviews on YELP, so I 100% didn't consider using them for my "local" banking, but they had a great deal on a HELOC, so I took that and hoped I wouldn't need to interact with them much. PROB #1: 2 years ago, I replaced a deck on my house. I used the HELOC to pay for deck, then a few weeks later, I went into the branch pay off the HELOC. I knew the online balance would not include the accrued interest, so I went into the branch (something I rarely do because I do everything via mail or online). The teller wasn't able to get the final pay-off number either (I'm sure that's not the current PC name for this position...), so she called the bank's Real Estate Loan Dept. This took over 20 min(!) - surely I am not the 1st person at this bank, to request a pay-off number FROM THE REAL ESTATE DEPT? At one point, the teller had the presence of mine to confirm that I did NOT want to CLOSE the HELOC - SAY WHAT? Who said anything about closing it, I WANT TO PAY OFF THE BALANCE...OMG - just the fact that she had to ask me that question sent shivers up my spine; I could envision a "so sorry Ms. X but, not that you HELOC is closed, we can't just re-open it because our teller made a mistake, blah, blah, blah". Thank goodness that didn't happen (but she asked me several times...)! FINALLY, a got the final payoff number, I wrote a check, thanked the teller, and left 95% satisfied and happy (I should add, that I even took the time to stop and tell the assist manager how much I appreciated the number of tellers available, so the line went quickly). 15min of "happiness" until I was in my car, well away from the local branch and my phone rang. It was the teller. She proceeded to LMK that she misunderstood what the person on the phone was telling her, so she didn't actually give me the PAYOFF number; apparently, I was given the "balance" available online i.e. it did not include the accrued interest. To say I was very annoyed is an understatement - how hard is it to get the correct number to pay off a loan?!!!!! Of course she apologized. Then she LMK that this really wasn't a big deal because "all I had to do" was "come back to the bank" and write another check...NO! I have driving away! I am busy! I already wasted over 30 min, then finally suggested she just take the funds directly from my checking account, which she did, and I moved on - I didn't even waste my time to write a horrible review on YELP, kudos to me! PROB #2: UNTIL TODAY - I am doing my accounting (for 2025 - my bad) and noticed I got hit with a $10 fee in my 1st US CU checking accounting for the past few months. I do not like to pay these fees, and I try to be diligent about keeping min balances, but I couldn't recall what the terms were for the ckg acct were, so I called to find out. First of all, there is NO local branch number - the only number is the call center - GREAT LOCAL service, NOT! After dealing with the horrible AI VM thing, I was finally put on hold for the next CSR. The woman I spoke with asked me for the account number, my name and my PW. I asked for a hint re the PW and she said she couldn't give me a hint - SAY WHAT (I have 15+ banks accounts plus investment accounts and, well you get the idea...) - they all give hints or have alternate ways to ID me (Soc Sec #, mother's maiden name, specific things on my credit report, etc.) but NOT 1st US CU - I was at a dead end! I finally asked for a supervisor. Before doing that however, the CSR again, had to LMK that it's the CU's policy to not give hints - YES, I UNDERSTAND THAT(!)... and, if she can't get me a supervisor (WHY DON'T YOU at LEAST TRY FIRST?), I may have to wait up to 24-48 hours for a callback...WHY WAS IT NECESSARY TO TELL ME THIS before she even knew if a supervisor was available??? How did this REPEATED information move the conversation along? It did NOT, it just wasted more time...PLEASE JUST GET ME A SUPERVISOR! After making me hold for several minutes, she FINALLY got back and said she her supervisor made an exception and would allow a hint! But, of course, the CSR couldn't just "give me the hint" without letting me know (for the 100th time) that: "In the future, if I call, I would need the to give them the super-secret PW" - YES! You have made this crystal clear! I finally give her my PW and then there's dead silance....waiting, waiting...hello? "So Ms. X, you have an XYZ checking account that requires you to keep a blah, blah, blah..." OMG! WHAT IS THE MIN BAL number? I FINALLY got it and was able to get off that phone such horrible service, stupid policies and too much wasted time. RUN, do not walk from having anything to do with the local branch of the call center of this bank - unless you have to take one for the team and they have a great HELOC deal, but that should be a last resort...just saying!

there is no drive-thru offered in western nevada county…read more. or grass valley, ca. i'd have to drive to truckee, ca... i had to use my cane to hobble up to the v-tellers inside the kiosk on sutton way.

I have nothing but great things to say about not only The Grass Valley branch but Sierra Central as…read morea establishment in general As a bank as a whole I have gone to several branches and have always been served timely, and with the most friendly and professional of service. Be it the Auburn, Tahoe, or Grass Valley branch they are always amazing. The Grass Valley branch being my home branch. They are always friendly, timely, professional, and attentive. Not only do I use them as my personal bank of choice, but I use them for all of my business banking needs as well. I am a pretty high maintenance banker and require a lot, especially with my business. However, every single teller knows me by name and can recall the small things like my kids names and their hobbies, what we talked about the last time I was in, or whether it is a payroll week or not. They excel at the personal touches. I even enjoy talking to the wonderfully helpful lady (not sure she would want me to blast her name here) in the lending department. Way to go Sierra Central, you've really nailed what it means to be a personal "small town" bank. Thank you

It just gets worse... For decades, filing my taxes online…read moreand getting my refund directly deposited into my Sierra Central (SSCU) account has been a smooth process. This year, as of March, however, has been a nightmare. My direct deposit didn't go through, and what followed was weeks of confusion and frustration. I initially thought the issue was with my tax filing service or even the IRS. After countless hours on the phone with the IRS and wading through additional paperwork, I finally uncovered the truth: the IRS informed me, "We didn't direct deposit your refund as you requested because the financial institution didn't honor the deposit request." That's right - Sierra Central (SSCU) rejected my tax refund direct deposit! This single decision by the bank has forced me to wait over 10 weeks for my refund to arrive by snail mail. This in addition to the time and effort it took to identify the issue. All because SSCU wouldn't accept my deposit. This is absolutely unbelievable. I am beyond speechless at their lack of service and the hassle they have caused. P.S. Yes, some representative (No, not Ron S.) contacted me about the previous posts and then forwarded the credit card reversal issue to their IT. In the meantime, my payment deadline looms, and I am just beside myself. WHAT IS GOING ON WITH THIS BANK???

I have found that trying to bank online with Tri Counties is impossible. I've called more times…read morethan I can count, and gone to both branches talking with people who said they fixed it but did not. They are NOT USER FRIENDLY. Steer clear of this bank. Nancy H.

I have only been in this location one time to help my daughter with her student checking account to…read moremake a deposit and withdrawal. Easy enough. My daughter has relayed to me that the tellers are not consistent, friendly enough, but different tellers ask for different verification information when she goes in to do her transactions in person. Now that she's an established customer, it's a bit off putting. There is only one ATM machine outside, no drive-thru, although I have never seen a line for the ATM, so it's whatever. Lines inside are managed efficiently. This place is a well-oiled machine.

I am very sad to hear that Chase will only allow online deposits for people who can afford new…read morephones. Looks like the rest of us will have to revert to the olden days of driving our deposits to the bank, wasting gas and causing pollution. People on a small fixed income seem to be out of luck. I wonder if all banks are like this... I've had my Chase account since they were Great WesternBank back in the 80s, but it might be time for a change.

Like many banks these days this bank has determined that its customers are here to serve it. I…read morehave an issue I need to discuss with them and I called their "customer service" line. I spent over 40 minutes on hold, listening to a repeated recording telling me how much Chase appreciates my business and values the opportunity to serve me and other insincere bullshit. If they appreciated my business don't you think they would answer the phone and talk to me? So, after more that 40 minutes, I get a representative who is on a VOIP line that is breaking up so badly that I can barely understand him, which is not made better by the thick foreign accent. Then he put me back on hold, and now more "appreciate my business and value the opportunity. . ." What crap. Why has this deplorable level of service become acceptable? To me it is NOT acceptable. The officers of this corporation should be tarred and feathered.