I needed to simply withdraw some cash from the teller but didn't have my physical card…read more Mina helped me & was very friendly from the start. She even went as far as helping me get a nifty app trick set up & ensured it worked at the atm outside. Can't give 5 stars as I have to yet utilize this location for more intricate actions, but 5 stars to Mina for being so pleasant & helpful. It is greatly appreciated!

I've been going to this branch for 15 years. This large woman teller named Mina rolls her eyes and…read moresighs at the most minimal obligation. The branch manager Cesar is also very unhelpful. I am a high net worth individual and I get treated like garbage when I go into the bank. This bank has not been the same since Lana left. I'm considering cancelling my accounts and moving my funds elsewhere.

Great Bank ! Helpful courteous employees. They go that 1 more step for their customersread more

Sandy was extremely helpful and kind. I'm not a regular nor expected any additional help…read moreunderstanding their policy but she helped me which passed along to ensure I had full funds on a personal matter. This bank goes to show how helpful and caring it can/is to its community

Very thankful we still have a bank in colfax!! All of the employees have gone above and beyond to…read morehelp me with my business needs from getting a new account set up to making change regularly, they are accommodating and easy to work with! . I am surprised by the negative reviews. I appreciate all of the staff at this location, they have been working there forever and will bend over backwards to help any of their customers out.!

USE ANOTHER BANK! I am on the board of a non-profit in the…read moreColfax area. We have been dealing with the US Bank branch for years and could not be more dissatisfied. The employees there are grouchy and difficult with customers. We have moved our personal accounts to other local institutions whenever possible. But for some reason we can't change banks. Sometimes we drive down to the Auburn branch. But we can't always do that. So we have to deal with the unpleasant people in Colfax. They repeatedly "lose" emails, can't find record of conversations and most frustrating, ignore appointment times so when we show up at the branch to open a new account they say "no, we never set this time as an appointment..." I strongly recommend you avoid using this bank, or at least this branch if you can.

I have been a very happy customer for 15+ years I recently…read morenoticed a $10.00 service charge with no explanation Upon calling them I'm told this is a monthly charge if you don't keep a certain amount of money in your account I asked if this was a new policy and she says" we've had it for a long time but it hadn't been working "‍ They've lost my business

First U.S sucks. They have more underhanded fees associated with their checking accounts than the…read morelaw should allow. I would never recommend them. Get Chime!

there is no drive-thru offered in western nevada county…read more. or grass valley, ca. i'd have to drive to truckee, ca... i had to use my cane to hobble up to the v-tellers inside the kiosk on sutton way.

It just gets worse... For decades, filing my taxes online…read moreand getting my refund directly deposited into my Sierra Central (SSCU) account has been a smooth process. This year, as of March, however, has been a nightmare. My direct deposit didn't go through, and what followed was weeks of confusion and frustration. I initially thought the issue was with my tax filing service or even the IRS. After countless hours on the phone with the IRS and wading through additional paperwork, I finally uncovered the truth: the IRS informed me, "We didn't direct deposit your refund as you requested because the financial institution didn't honor the deposit request." That's right - Sierra Central (SSCU) rejected my tax refund direct deposit! This single decision by the bank has forced me to wait over 10 weeks for my refund to arrive by snail mail. This in addition to the time and effort it took to identify the issue. All because SSCU wouldn't accept my deposit. This is absolutely unbelievable. I am beyond speechless at their lack of service and the hassle they have caused. P.S. Yes, some representative (No, not Ron S.) contacted me about the previous posts and then forwarded the credit card reversal issue to their IT. In the meantime, my payment deadline looms, and I am just beside myself. WHAT IS GOING ON WITH THIS BANK???

Can never reach a person on the phone without a 25 minute wait for just a simple question. The…read moreworst!

I have found that trying to bank online with Tri Counties is impossible. I've called more times…read morethan I can count, and gone to both branches talking with people who said they fixed it but did not. They are NOT USER FRIENDLY. Steer clear of this bank. Nancy H.

I have only been in this location one time to help my daughter with her student checking account to…read moremake a deposit and withdrawal. Easy enough. My daughter has relayed to me that the tellers are not consistent, friendly enough, but different tellers ask for different verification information when she goes in to do her transactions in person. Now that she's an established customer, it's a bit off putting. There is only one ATM machine outside, no drive-thru, although I have never seen a line for the ATM, so it's whatever. Lines inside are managed efficiently. This place is a well-oiled machine.

Had a great experience with personal banker Nathan McNamar these past couple of months…read more He went above and beyond to help me get a credit card bonus that Chase Corporate told me was available in branch (but had expired by the time I got there). Nathan made multiple phone calls for me over a multi month period to make sure that I got my bonus, which posted to my account today. Corporate banking with a small town feel. Thank you Nathan!

I am very sad to hear that Chase will only allow online deposits for people who can afford new…read morephones. Looks like the rest of us will have to revert to the olden days of driving our deposits to the bank, wasting gas and causing pollution. People on a small fixed income seem to be out of luck. I wonder if all banks are like this... I've had my Chase account since they were Great WesternBank back in the 80s, but it might be time for a change.