I called at 7:15 pm and they answered the phone. I explained a leak had popped up in my kitchen and…read moreI was filled with anxiety. I had gone through a roof replacement at a former home and it's expensive and noisy. Plus, who to trust? Fortunately for me I picked them and Josh was here promptly at 9am the next morning. He figured out it was fasteners that had separated and it was a simple matter of putting sealant on the affected area and he did some other areas on my roof as well. He didn't charge me but I did give him a small tip. Where do you find honest people like them? Don't go any further. I'm a single widow who knows nothing much about roofs. Honest. Reliable. On time. Easy to work with. BTW it was raining the day he diagnosed the problem and he came back on a Sunday to do this job. Thank you Josh. You had no way of knowing I was dealing with hospice arrangements for my younger brother and personally was filled with anxiety. You made my life easier and I wish you much success.

Don't bother. Some how they've "lost" their roof repair team. My roof was damaged in the Milton…read morehurricane. After many excuses the final one was ... We "lost " our roof repair team. They never answer the phone so they sent that in a text so that means I have it in writing.

This business used to be great-until new ownership took over. Hire a different company for…read morereliable, trustworthy service. I had some work done prior to it being sold. No problems at all with them. When I needed some follow up work done-which the previous owners knew was a possibility. It fell on deaf ears. I emailed and talked to Jessi and Brandon. I made it very clear how important this work was needed in order to have my house with a new addition fully insured prior to the peak of the hurricane season. I sent emails 7/14, 7/20, 7/27, 8/1, 8/15 with the only response from the 7/14 email-stating my needs would be addressed. My attempts at any phone calls went unanswered-except the first call, 7/11. Then I left messages about the sense of urgency needed on-7/14 (2), 7/25, 8/1 (3), 8/3, 8/4, 8/8. The message I left on the morning of 8/3 actually received a return call. I thought great this will get taken care or now. Nope. I wasn't empathetic listening to Brandon talk about all of his follow up needed with his new business he purchased. He knew I needed TPO work done as soon as possible. I made that very clear. He said he would get a hold of his TPO team and get back to me. Which never happened. Mind you this is early August with hurricane season fast approaching and work not scheduled to be done yet. After more messages left, I had no choice but to hire a different company. Fortunately I had somebody responsible and organized enough to get me on the schedule and get this issue corrected. Now, Brandon could claim that this TPO roof with a huge wrinkle on it was at fault of myself and my building contractor. Either way whether or not it was follow up for him to do at his cost or follow up to do at my cost he was not interested whatsoever in doing what an equitable company would do and that is to take care of their customers. To top it off, now he claims that I voided my warranty with him because I had no other choice but to hire a company to do follow up work that he was completely unresponsive to doing. So I guess he can just dust his hands off and be clear of this prior customer to his newly acquired company. A little background about myself. When I find a good company I am very loyal. I don't set unrealistic expectations. I expect the basic needs being met when called. I will expect return phone calls. No customer should feel the need to be constantly following up with messages that fell on deaf ears.

They stated they would be out for a quote but never came. I finally received a response but it…read moretook several days subsequent to the initial contact and it was to inform me that they didn't service my area. I would have given a better score if they would have responded sooner and they duke this research for my location before saying they were going to come out or do a Google search to give me a quote.

P. Jay came promptly to give a quote. Job was scheduled for the next day. First time schedule was…read more9-11 but was a no show!. Next time slot was noon to 1pm - again a no show. Next time slot was 2-4pm - again a no show. Each time NO phone calls were made to us, no courtesy or consideration, just meaningless apologies when WE CALLED THEM! Fourth time slot was next day between 9 - 11am with a promised phone call a half hour before arrival. Again a no show, no call, no common consideration, courtesy, or simple communication. When we called there was no answer and we were only able to leave a message. Four hours later, we have not heard back. We are cancelling and don't want to do business with anyone who treats a customer in this unprofessional and inconsiderate manner. If we can't be treated with customer consideration and respect, we will not do business with them.

Joe was absolutely amazing! He gave me the best quote!He did the job all by himself and did a…read morefabulous job. I couldn't be happier with my gutters. He is a very nice hard working man that gets the job done and gets it done with quality. If you are looking for someone that double checks his work to make sure you are happy then Joe is your man!

Five Star Posted Just a horrible experience. Please look at…read morethe 1 and 2 star reviews. The vast majority of those other experiences align VERY closely with mine. Read those reviews before you decide on Five Star. I wish I had. On to the horror story... I wanted both powered fans (I already owned these) and also ridge vent in case of a power outage. They installed the fans but no ridge vent. They also didn't refund me or my insurance when they hauled off all that unused ridge vent. The fans aren't even installed properly because they're partially covered by plywood and 2x4s. Why would they even install it there? See picture. They pounded the drip edge on so hard that it dented the fascia and left a black spot. They left tire marks in my driveway and nails that I'm still picking up 3 months later. They screwed up my kitchen lights by dropping stuff into my attic and damaging the cans. See picture. On about May 7 (only a couple days after installation), I called to tell Robert about these issues and he said he'd have it fixed. He didn't. On May 17, I texted Robert for a wind mitigation recommendation AND I thought it would jog his memory about the driveway and drip edge. No response. Five Star called demanding payment and I said the job wasn't done. She told me she'd get someone on it. She didn't. Time passed and some snotty rude manager named Justin Ely called demanding payment a week or so later. I said the job wasn't done. He must have contacted Robert for details because a FULL MONTH LATER, Robert finally responded to that May 17 text on June 18. We'll get there soon. After listening to Justinand his condescending nonsense, I wanted to be done with these people and their incompetence, poor communication, awful follow-up, horrendous accounting, greedy attitude, the damage, and simple misunderstandings being blown completely out of proportion. To avoid Justin, I told Robert in the attached text that I was very unhappy and offered to handle everything myself if he'd just take off $1500 from this $30,000 insurance job that was obviously inflated. I have 3 out of pocket quotes that range from $16-$24k. This message was sent at about noon. Robert didn't respond at all. I called the next morning at about 10AM. No answer. 8 or 9 hours later, he had still not responded and I called the office. When Robert finally called back, he informed me that they double charged me for permits and extra decking. So they're demanding payment with snotty Justin and they don't even have their numbers right. Robert said he shared my text and then got Justin in on a 3 way call. I told Justin I was disgusted with all of this and mentioned the $1500 to just be done, give a good review, and I'd pay immediately. He got all upset, accused me of extortion, and threatened to sue me if I withheld payment. Justin told me his only goal is to make money. He asked if I ever give up any of my commissions and laughed when I said it's only happened twice in 25 years, but I will absolutely do right by my client even if it costs me money. Customer satisfaction is so much more important than mine. He then told me he'd also sue me if I told my neighbor about this. My neighbor signed up for a $30K roof on my recommendation. Seems like a good reason to try to make a me happy! On top of that, I'm also a Realtor who gets asked for contractor recommendations VERY routinely. If my roofer hadn't retired, I wouldn't have been calling Five Star. Now, I just remind the other 397 Realtors at my office that they should not be recommending or using Five Star. In the end, I got excuses and a $100 wind mitigation report out of them. They got a bunch of free material for another job. And I had to repair my own drip edge, fascia, lights, fans, and driveway. I'm so glad to be done with Justin's rollercoaster of incompetence and foul language. Until Justin got involved (after the text I posted), it was completely salvageable and polite. He's the problem. Despicable all around.

I am not satisfied with the level of customer service that Scott provides at Fivestar roofing…read more Dishonest and poor communication. I do not recommend Five Star Roofing.

I have been trying to reach this company for months, and website fails to submit quote and have had…read moreZERO call backs.

I have utilized their services on two separate occasions and have been satisfied with the result of…read moreboth jobs. They installation was done right, the product is good quality, pricing was fair, and the customer service was great. I would recommend them for residential jobs.

Truck 202, tag number AW6-4KH needs to become a passenger. Passing someone at 20 miles over the…read morespeed limit, in traffic, and almost Hitting a road Ranger. Cutting me off in the process while my family is in the car. When you try to reach out to the company, they don't care. Poor representation of what seems to be a poor company. Make better decisions.

The inspector just left our Tampa house and gave us our passing status. He said they did a great…read morejob and "their lines are very straight". Daniel was our sales rep/main contact and was very professional and over-all genuine. He was very responsive to my texts and kept us up-to-date with the entire process. We would highly recommend this business to Florida residents. Great job team!!

Professional is accurate. From start to finish, the price was competitive, the procedure and the…read moreextra care they take to keep all the peaks and valleys from water intrusion were very well explained. Lori gave a very good, detailed, thorough explanation of what set them apart from the many other roofers I could have chosen. I already had 3 quotes and thought I was going to use one of them, but am happy I chose Professional Roof Technology instead. Very thorough, very good communication from sales and the office and the crew on the job.