INSURANCE FRAUD!!!! I took my 2014 dodge journey in April for transmission problems. They replaced my engine mount as well as my drive shaft. I Have the paperwork from Tri-Lakes directly showing this. They billed my warranty company and I paid my copay Now Here It is in September I am having transmission problems again. I take it to Trilakes I pay a diagnostic fee of $175 and I am told that they have to have their transmission guy look at it Which wouldn't be for a couple weeks out. I made sure with Jeannie who was great by the way ( who also let me know she had given her 2 weeks notice because she didn't agree with some things going on around there that I would not be charged again. A couple weeks later at my appointment time I get a call stating that I need a whole new transmisison and that would be $10,000, $7,000 after the warranty company pays there maximum on it I am a single mother of course I dont have that money. They call me I come pick up my car and go about my day. My dad later gets a call from tri lakes stating I owe a diagnostic fee trying to get payment over the phone from him. I am so glad he decided to call me first. I then take my car to Arts auto and Diesel for a second opinion and their price on a transmission was better anyways. After their best mechanic drives it and looks it over completely even drives it around with me in the car to show me what the problem is He tells me I DO NOT NEED A TRANSMISSION. He tells me I need a motor mount. So we go through the process of contacting the warranty company to get them to cover the part and labor and they tell me oh you just had that replaced in April you need to go back to them to find out why the part has failed. I let them know I did not get a transmission mount replaced only the front engine mount. SO after arguing with them I have them send me a copy of the invoice. They billed The warranty Company for 2 front engine Mounts A Rear Engine Mount A Transmission mount, and a drive shaft. A total of $3464.00 The for labor they billed them for only the front engine mount and the drive shaft a total of $674.95 NEEDLESS TO SAY THEY BILLED THEM FOR THINGS THEY NEVER REPLACED I HAVE ALL THE PAPER WORK NEEDED AND I WILL BE SUING TRILAKES BECAUSE NOW I CANNOT GET MY TRANSMISSION MOUNT FIXED WITHOUT GETTING IT FIGURED OUT THROUGH TRILAKES I PROMISE YOU THEY WILL NEVER TOUCH MY VECHILE AGAIN, I WILL BE TAKING LEGAL ACTION ON THIS IF THEY DO NOT PAY THE BILL FOR ME TO GET THIS REPLACED AT MY SHOP OF CHOICE. DO NOT GO HERE ESPECIALLY IF YOU ARE A WOMAN THEY WILL TAKE ADVANTAGE OF YOU TO THE FULLEST TELL YOU THINGS NEED REPLACED THAT DON'T AND THEN CHARGE YOU FOR THINGS THEY NEVER REPLACED. read more

My first experience with these yahoos was sitting 30 minutes waiting for a salesman. I finally get one's attention and he tells me he's busy doing other things despite the fact I watched him stand talking to other salesman this whole time. Then he proceeded to lecture me on how I "couldn't get him fired because he'd worked there so long", despite these fact I never brought the issue up. He took my info and went back to talking with his chums. I wrote the whole thing off as him having a bad day. Then about two months later I get a text from their internet sales guy saying he wants a second chance at my business. He says he has the perfect truck. But it's way over priced. I explained that I'm a disabled vet and need certain vehicle attachments. I told him that price was not in my budget. He told me his "sales manager" was driving it as a demo. I explained that I live 100+ miles away and couldn't just get there anytime and won't by a truck without a test drive. He then got snotty and said "well I hope it's still here when you find the time".. I called that Friday to say I was coming in Saturday to test drive. He said his "Sales Manager" took it out for a wedding and it wouldn't be back till Monday. I told him "I hope he buys it then". He told me "if you would've shown more interest on Tuesday rather than beating up the price, before seeing it, I probably could have had it here tomorrow." I told this clown to lose my info, two strikes, there will not be a third. $37,000 for a used truck is a lot, but with customer service like this, I'm glad To be taking my money elsewhere. Avoid this rude pit. They're nice until their not. Best take your business elsewhere. They can keep their trucks and drive them to weddings. read more

I don't know where to begin. I met Curtis Barrett back in 2018 when I began shopping for a Ford Raptor that fit my needs. I'm a very picky customer and unfortunately for Curtis, I found my Raptor at a Dealer about 3 hours north. I used Tri-Lakes Ford for the Service on my Raptor and maintained a relationship with Curtis while shopping for a vehicle for my wife. Well back in 2020 when Ford released the Bronco, I knew I wanted one so I placed my reservation and began the wait. Well it took almost 2 years to finally arrive and I couldn't be happier. Curtis put up with me for all that time and we still like each other lol. Curtis was always on top of any updates Ford had and for those who know anything about the new Bronco, know it was a mess with all the changes. Once the Bronco got here, we decided to trade in my wife's Nissan Murano (Platinum) and make the Bronco "Hers". That is mainly b/c since we waited so long for this Bronco to get here, I ended up buying a sick Jeep Gladiator (Supercharged if you must know) and I wanted to keep it. SO guys out there, get you a wife like mine! The transaction went so smooth and the dealer gave us a great deal on trade in and the finance guy got us an awesome interest rate. If you are looking for a small hometown dealership, this is it. Also note that since we originally ordered the Bronco, we have moved almost 2 hours away but still plan on using them for service and accessories since they took awesome care of us! Thanks so much Curtis! read more

We were browsing Tri-Lakes Motors on line looking at vehicles. The site gives you all the information you need on each vehicle including a CarFax. Great site! We made a time to meet to test drive some of the vehicles we were looking at. On May 7th 2019 we went to Tri-Lakes. Upon arriving we were greeted with smiles from everyone. We met our Sales Consultant (Kevin Flanigan) and now the fun starts. We drove a few vehicles and in the end we bought a 2019 Buick Encore. Beautiful !! I have to tell you that This Tri-Lakes team is so caring and professional that you feel like family. From the moment you are ready to make your purchase this Awesome team takes over and everything is done so smoothly and perfect. We were super impressed !! So, if you are interested at looking at new or used vehicles Tri-Lakes Motors is the place to be. The team here is phenomenal !!! We have found our forever dealer !! We Love our new car !! Thank you Tri-Lakes Motors. Dave and Kathy Rast read more

I would like to commend the entire staff at Tri-Lakes Motors, especially Service Advisor Sommar Darnell. We had come to the area all the way from Texas and had just arrived when our emergency brake trouble indicator started flashing, and the audio alarm would not turn off. We had just had service on the brakes in anticipation of the long road trip. We came in without an appointment and were very concerned and upset as we really wanted to get started with our long awaited vacation. Sommar came right out, was calm, professional, courteous and reassuring. Turns out something had gone wrong with the replacement part. Sommar worked directly with our pre-trip service provider and coordinated with them directly to get the parts and service paid. Sommar was also super kind to our intense special needs daughter, who was with us. We are so grateful to Sommar and all of the Tri-Lakes Motors staff for their fantastic care. read more

The problem with a great track record is that eventually you get let down. NOT AT THIS DEALERSHIP. Since the late 1980s, Tri Lakes Ford has been excellent and this most recent purchase experience could not have possibly been smoother or more enjoyable. Dallas began our interaction from a position of honesty and courteous efficiency that is exactly how it should be. He told me the steps he would take to make our buying experience as good as possible and then he followed through on each of them. Roger was honest and very up front during the financing portion of our transaction and continued on the good groundwork that Dallas had begun. All in all, they valued our trade correctly. The pricing of our new vehicle was clear and understandable and, building on more than a 20 year history with their service department, I cannot think of a place I would rather do business. read more

I called Tri-Lakes and spoke to the manager Bart about my needs and limitations around buying a car. He asked Curtis, one of the sales people, to help me. My situation was a bit unique and I was looking for a miracle that day. Not only did Curtis and Bart find a way for me to drive away that evening with a very nice previously owned automobile, but, they stayed below the maximum monthly payment I had told them I could afford. There were none of the typical sales tactics used with these two gentlemen. They took care of my trade in and so much more. Tom, who does the paperwork, was so fast I asked him if he was sure that was all he needed. If I could rate this business transaction higher than a 5 I certainly would. Thank you, again, Bart, Curtis and Tom. You have given one retired female customer more peace of mind than you know. I love my car! Patricia P. read more

I am a repeat customer at TriLakes. For years I keep going back! This year I was in an accident and needed a vehicle immediately. Roger Bunger went as far as to pick me up from the scene of the accident! Before I had even left the dealership, Roger had his team on the look for a vehicle for me. Randy Cole tried every car in the parking lot he thought would meet our needs. He didn't even ask us to try vehicles that he knew wouldn't work for us. Randy even worked with Roger to bring in a vehicle that they didn't have on the lot! He had us down to two options. We tried them both and finally decided on one. Before we could get back to the dealership, Roger Wilcox had our paperwork ready to go! Just like that we were on our way in our new vehicle. They ensured we had everything we needed from the second they knew I was in need. They truly treat you like family!! read more

These guys are FANTASTIC!! I'm in the middle of getting a home loan so I had a very strict budget to stay in. They helped and worked with me in ever single way possible not only did they get me approved quickly but they got me into a car that I actually wanted and love!! They also worked with me OVER an hour after closing time! WILL was such a kind and caring salesman he didn't pressure me into anything he listened to my situation and took time out of his own evening to make sure that I was satisfied with my purchase!! To say the least I am very please with this company and would recommend them to anyone! read more

Tri-Lakes is a great resource for maintenance and now , We have purchased a 2022 Jeep Compass Limited from Tri-Lakes. Curtis, in sales is a great salesman!!! he helped us through the process and kept us aware of the construction and the delivery of our Jeep. The finance officer. Will, explained all of the options that we could add onto to keep our Jeep in it's Top level. We did stop by the Manager's office and told him of our Great experience. I Recommend Tri-Lakes for their Service Department, and now, their Sales Department Chuck & Josette read more

We contacted the Service Department and Bobby helped schedule our service. He was very thorough, polite and professional. He responded promptly to all my text messages and questions. He even arranged for the valet service to pick up /deliver my vehicle. The valet team is phenomenal and what a wonderful service. I have used that service several times in the past and they are always incredible!! Even though we got some bad news about our vehicles repairs, the team we worked with at Tri-Lakes made the experience so much better! read more

Excellent experience here at Tri-Lakes. Purchased my first brand new car and Curtis could not have been more helpful. I was not pushed or rushed, but given plenty of time and information to make my own decision at my own pace...terrific. The vehicle is beyond awesome, and I especially appreciated the follow-up after the sale over the next few days...it was clear that I wasn't just a sales figure, but a genuine customer...I cannot recommend Tri-Lakes highly enough. Fantastic place with fantastic staff! read more

I wrote a letter to Tri Lakes shortly after our purchase of the new Ram pickup. In it I explained how thrilled we are with our total experience at your dealership. Without repeating everything in that letter, everyone there treated us great. Curtis Barrett was beyond helpful in getting us the truck we wanted, Matt Hatfield in parts, Tanner Coker in service were beyond helpful and polite...I have already recommended Tri Lakes to my family and friends. Keep up the good work! Don & Kathy Broser read more

We recently went to Tri-Lakes to buy a vehicle we could tow behind our motor home. They had the vehicle we were looking for in stock. Tim and Wes from the sales department were very easy to work with. They negotiated a trade and fair price on the new Jeep, cared about how we felt about the sales process and thoroughly detailed the operation of the vehicle. I would recommend using this dealership when looking for a new car, I know we will go there for our next one! The Hill's of Little Cow Cove read more

It was time for a new car and I knew Triston was the one to help us out, and help us out he did! We are proud owners of a 2018 Ford Fusion Hybrid with less than 29,000 miles 1 owner and no accidents or damage. And Triston was so great through the whole process. We greatly appreciate him as well as Will the Finance Manager. Will was so nice to us and even Blessed my daughter and I with an ice cream bar. Thanks again Triston and Will yall are Rock Stars!!! Sincerely, The Quick Family read more

I called around the Springfield area looking for a specific type of vehicle. No one was really interested in helping me find or order what I wanted. Tri-Lakes was the exception. They were willing to help me figure out what I could get and when. They were patient with my all of my questions. I have now purchased two cars with Tri-Lakes and both experiences were excellent. They were friendly, knowledgeable, and I would definitely recommend checking with them if you are car shopping. read more

If your looking for a vehicle, go to Tri Lake Ford in Branson, Mo. This is the place to go. My husband & I were looking, for a nice vehicle. We looked at a few dealerships. Tri Lake Ford took care of us. Stop in & Jim greeted us. He was very accommodating. We had a great experience. Also, Roger (in the finance department) was amazing. He was confident on closing the deal. They do what they say. Very honest people. Best service in town. read more

Have lived in the area for a long time and would never go anywhere else! The staff has always been more than willing to go out of the way for me and my friends. I just recently purchased my 6th car from the guys out there. I loving knowing that I can just call ahead and drop my car and with no issues my salesman gives me a loaner to get back on the road. Will continue to recommend this place to all my family and friends. read more

We drove into the Lot and it wasn't five minutes after and Jack was there to help us! We told him what we were looking for and he lead us directly to a Dodge Journey! Jack was great from the very start and we are very thankful for him. He not only was super helpful but he found us as many rebates as he possibly could, over $6K in rebates! Thank you again Jack! We are loving our brand new 2018 Dodge Journey! read more