First thing first they are not punctual no attention to detail and careless with your things and do not put them back where they belong and then things were still dirty and I'm going to put the pictures up as well. How is it that after they mop it is still Dirty, and my shoes were making noise because it was sticky not worth it will not use them again read more

Tri Maids - Home Cleaning Near Me - Duarte, California

If I could provide a negative rating I would. We are moving and wanted our empty new house cleaned before we brought in our furniture. We called for a quote and they said $150 per hour for 4 maids, and there was a 2 hour minimum. When they found out it was a vacant house, they said $175.00. Upon arrival, they told my husband, "Oh, you want us to clean the refrigerator and the stove... That's more money." In an empty house, of course we want you to clean the refrigerator and the stove! The windows, the blinds, the mirrors, the bathroom. They didn't even have to vacuum or clean the floor because our carpet cleaners were coming the next day. My husband said, we are paying you for 2 hours and there are four of you, let's see what we accomplish, and if we need more time, we can add it. They said they were finished in under two hours, but he had to talk them through everything they needed to clean. Upon arrival, there was no attention given to this job. There are fingerprints left on windows, dust left on vents, they couldn't put the refrigerator back together, and I went to open a drawer and it was sticky. And we are out $350! Find another service! This service is overpriced, underwhelming and has a bad attitude. read more

Tri Maids - Sticky cabinets! Gross! - Home Cleaning Near Me - Duarte, California

I have only had Tri Maids come for the initial clean so far, but it was so nice on Tuesday to come home to a clean house. Cleaning services have gone up since I've used one, but that's not a mark against Tri Maids, that's just so you don't get sticker shock when you call them. I love the three people idea. Things happen much more compactly, and after an hour and a bit, they're done. I would highly recommend Tri Maids. I have signed up for an every other week service, so I will be back as the weeks elapse. read more

I've been looking for a maid service for a little while now and my mother in law kept telling me I should try them. So I caved. When I called to make an appointment they had told me that the rates had gone up July 1st. They did not tell me why. It was $110 for 5 ladies for an hour. It's now $130 for 5 ladies for an hour. I told them nevermind. So then my mother in law called and made an appointment and talked to them for me. She told me that the appointment for Friday between 1 and 1:30. I could not really do any of my errands because I would not be back in time. The maids were and hour late (2:16)! They didn't even call! When they arrived they were in a rush and didn't really want to clean the whole house in an hour. And when I asked for the price she asked if $130 was ok. I was already irritated because they were an hour late with no call and they didn't want to clean the whole house until I asked yes they had to. So I just said ok. After about an hour of loud dusting and banging. The lady came in to get me and said they were done, everyone was already in the car. She asked if I could take a quick walk around and check, as she was waiting by the door. So I just paid her and quickly left. They did not dust in the places I asked. I'm very upset and do not recommend them at all! And I thought they were going to take the trash that they empied out with them. I guess that was too much to ask for. read more

Tri Maids - The trash didn't go out back in the trash can. They left if outside on my front porch! - Home Cleaning Near Me - Duarte, California

I can repeat what another reviewer wrote. We have used Tri-maids on and off for about 5 years. The team that used to come to our homes were quick, friendly, and professional. That is NO LONGER the case. They had been to our home several times before and on the last two visits they missed a lot of work and then asked if I wanted done -- for an added fee. I reminded them that they had been to our home several times and why charge more? The answer...you have a big house. ?!?? When I called to complain - no help. Either I paid the extra amount or they would just leave it as is. I won't be using them again after being over charged and under cleaned -- I don't care if I do have a "big house" -- the first crews handled it well and fast -- the last groups were sadly lacking. read more

Tri Maids came to our house today. I would never recommend them to anyone! We specifically asked them to clean walls and doors. This was not done. Our shutters were not dusted. The area around the toilets was not cleaned. Our bathroom trashcans ended up in a basket in our bedroom. The window sill above the sink....not dusted..... We have a small house. There were 5 maids cleaning under 1200 square feet for 2 hours! How they could miss common cleaning is beyond me. My husband called two hours ago asking them to come back and finish the job. No response yet. read more

Wish I could give zero stars. This was the Monrovia office. I guess they deserve one just for showing up on time. Can't believe I didn't read the reviews before I booked. I confirmed that the baseboards would be done, since the house was already clean. Baseboards were not cleaned, trash cans were not moved or cleaned around or behind. Spend a good hour going around cleaning them myself. Called the company and she told me the worker told her she had cleaned them twice, I said Ana is lying to you. I offered for one if the ladies in the office to come she what a horrible job was done she said oh we can't do that!! This company is a racket! It really should be investigated. I just might get the ball rolling on that tomorrow. read more

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Poor customer service and unskilled house cleaners that are careless with your personal items.

I called Tri maids cleaning at the last minute to book a cleaning and i'm so glad I did!!! I had an appointment for a clean by another company. I have a large rental home that was left very dirty by the renters. My friend had went by the house late that night to make sure it was ready for the new renters that were coming in the next morning. We then found out that the other cleaning company never showed up! I was in a panic. I started calling cleaning companies leaving messages for a call back. I was pleasantly surprised when I got a call back by Tri maids cleaning early the next morning. I told the lady on the phone what happen, and I was assured it would be taken care of right away. It was so easy to book with them. All I had to do was give them access to the house and they handled the rest. The renter had even made the comment on how clean the house was. The office staff and cleaners are always very nice and easy to work with. All I have to do is send a quick email to the office and I know the clean will be taken care of, and the house will look great! I most definitely will use Tri maids cleaning for my other rental as well. read more

Totally my fault I shouldn't have even called. I NEVER use businesses with less than 3-4 stars and thanks to TRIMAIDS they reminded me why! This is not on their cleaning skills but if their timeliness and customer service is any indication I'm SO glad I canceled! I called and spoke to Pam and Natalie (both friendly) our normal housekeeper was sick and we needed a rental cleaned ASAP. I did question the $115 per hour for 3 people vs $150 per hour for 3 people for an empty house? They said an empty house meant it's a "deep cleaning" but she failed to specify what that extra would mean in terms of their work. We were scheduled for today and they specifically said someone would need to be there at 2pm to let them in and THAT WAS IT. I got to the house at 1:50, thinking a professional business charging $150 an hour would definitely be early birds. By 2:05 I was thinking ok any moment. I decided to call and ask, I am very busy and have ZERO time for people running late. When I called I was shocked that the woman I talked to was quick to laugh and say "it's only 2:06" me "Right, And you guys said 2 so you are late" her "there is a drive time" me "ok well why wasn't I told this yesterday" her "well you live all the way in Monrovia there is a drive time of at least 15 minutes for them" I responded "you are a professional business and I should have been informed of that when I called initially". She said she'd call them and we hung up. I waited a few more minutes and just decided to call and cancel. I called two times and no one answered so I left a message. Of the 8 years I have had a house keeper (the same exact person) she has never been late or rude for that matter. Timeliness, relaying information to customers and friendliness are BASIC skills for running a business and can't even do that? Good luck! read more

I don't feel this business deserve any stars! I am trying to fix a problem that was created, I have been calling just to remind the owner Tom several times, he said he will but still waiting for over a month...not recomended to do business with this company . CAUTION do not trust this company..... read more

Just had my first experience with this company and I couldn't be happier! They were very prompt, very personable, and did a great job. They were also very sweet in how they worked around my husband that has dementia, and very careful to put his "spot" back just the way he had it! Team 7 rocks! read more

Tri Maids has been cleaning my home for over a year now. They are always on time. They are super friendly and take direction well. I love how clean and fresh smelling everything is when they are finished. Highly recommend this cleaning company. read more

I just had Tri Maids come out and clean my new house and they did a fantastic job. My family has used them for years and they always showed up on time and did exactly what we discussed. Now that I have my own place I'm glad that I have a cleaning company that I can trust to get the job done right. read more

We have used Tri-maids on and off for over 10 years. We hire them to do the excess work and cleaning we can't handle, or when we need extra help. The team that used to come to our homes were quick, friendly, and professional. That is no longer the case. We hired them to do a thorough cleaning, asked them to take their time, and requested at least 2 1/2 hours. When I returned after two hours and 15 minutes, the crew was gone and the house was not finished. They missed a bathroom, left cleaning residue behind on the tiles, and missed a lot of work they actually asked if I wanted done. When I asked for a quote over and over before they started, they kept avoiding the answer. Only one girl speaks English, and she is not in charge. We were charged $165 for an unclean house, with no prior notice that they would charge that much on our credit card. We were offered a 15 minute refund but none has been given. We won't be using them again after being over charged, under cleaned, and the fact they didn't stay for the entire time. read more

I have used tri-maids for about ten years. I had a good experience most of time time but not all of the time. After items went missing- my daughters retainer $300.00 ( which we found throw in laundry- thank goodness) and my daughters brand new DS I $150.00 ( we are still looking) i didnt get the response I wanted. At first they responded but not how i wanted and expected. When i called to ask for response, The manger even hung up on me. Some companies say they are bonded and Insured but unfortunately I have NOT yet to get a call back saying " we're sorry" and " we will make it right" instead they said-- oh we thought you do not want to use our service anymore. As a customer I didn't feel valued anymore. I do not appreciate the run around and I always paid for the services and tipped all the girls. Up until this point I had great service for ten years. I was sorry it didn't work out. read more

My wife has hired this company to clean our house three times. The first time was outstanding. The second time was not as good, mainly because one of the ladies who is a spectacular bathroom cleaner did not come. The third time, about a week ago, was a disappointing experience. My wife said the cleaners rushed through the job and we had a sink that was completely untouched. More importantly, we found an item missing from our bathroom cabinet. While the item was not of great value, our trust was completely shattered. Furthermore, the response of Tri Maids was very underwhelming; they didn't seem particularly concerned. In fact, we have yet to hear back from them after we reported the incident. We will not be using this company a fourth time. read more

Disappointing. I called for an initial service. I said I'd like to do a deep cleaning up front (2-hours), and then settle into every-other week. Over the phone I was told that would include windows and sills. This was information offered to me - I did not ask. It took them a full week to find a window that worked with my schedule, and I decided to take off early from work to accommodate them. Maria's team showed up TWO HOURS late (5PM instead of scheduled 3PM). As I had taken off of work specifically to accommodate their schedule, this was very frustrating. They broke a vase and did a perfunctory job that I might expect from a 1-hour cleaning. There were cobwebs in the corners, several surfaces with dust (dressers and tables - not just bookshelves), and the ceiling fans were not done, although these were each things I specifically requested on the walk-through when the team finally arrived. I asked three times during the 2-hours to have the covered porch (part of the upstairs duplex) swept and dusted. I got a "ya ya ya -we know, we know" the first two times, and the third walked Maria out and stated I would like it done again when there were only 15 minutes of their time remaining and it was clear they were not going to do it. Needless to say - no windows and no window sills. I called the next day to explain what a disaster this had been and that I would not be using them again. I explained that I was told - information OFFERED by the person who booked the appointment - that windows and sills were included. This time I was told that windows and sills were a separate appointment. I explained that I had not asked for that - the person who booked my appointment stated they would be included without prompt. I said I was shocked at their bait-and-switch. I also stated that their work was mediocre and that TWO HOURS LATE was indefensible. They were non-responsive. I strongly advise avoiding this service. If you must use them, definitely avoid Maria's team. Poorly executed, poorly managed, and remarkably late. I know that things get broken from time to time, but it was sad that a vase my mother made for me (no monetary value, but sentimental) was broken on a first trip. Wow. Avoid the frustration and HIGH price tag and call someone else. read more

I was in a jam so called this service after seeing it listed in our local paper. Ugh! Seriously. I was told that 4 ladies would show up and only 3 came. I was charged extra for the time they stayed when honestly if you're going to show up 1 person short don't charge me for the extra 30 minutes you spend. And the worst part was that I spent time typing up a list of what I needed done from top priority to least important and they tried to complete it ALL and therefore did a shoddy job in the areas that I really needed to be done well. And by shoddy I mean that the kitchen floor still had dirt on it that I had to sweep up, as well as dirt spots, there was hair still on my bathroom floors and the sinks were anything but shiny...to name a few! Please don't use this service! :( read more

Had Tri-Maids before. They were fsst and VERY good at keeping my house clean and spotless. They bring thier own tools which I found that a BIG NAME cleaning service didn't bother doing. They were professionsl and actuslly fun to work with. Made it easy for me while I was having to take care of my elderly parent in the house. Nothing but high praise for the women thaf work there. read more

Horrible! Never used them thank goodness. To be fair the first appt. I needed to reschedule and she said oh good since I was going to have to call and do the same thing but she wanted it to be a week later and I couldn't wait that long so we decided on Friday April 12, 2013. I got a call Thursday to confirm and then got another call later on that they needed to cancel again and wanted to do it next week and I said that was to late and she said ok and I said I would find someone else that would show up and that was it. What a business they are running. Never use them unless you want to be disappointed! read more

This company is by far the best cleaning company I have ever used! They did above and beyond what I expected and when I came home I was astounded! My kitchen was spotless as well as the bathrooms, which admittedly were awful when I left. I highly recommend them, especially team 7 with Marlene! read more

I needed a last minute cleaning before my family came in for the holidays. I was sent Marias team, wow I was impressed!!! The ladies all did a fantastic job. I will be for sure hire them again. read more

Prior to finding tri maids I had a hell of a time finding people that were dependable and spoke English fluently. Having Tri Maids has been great, I have been using them for 1 year and it is very convenient just schedule a appointment and leave a credit card on file and Tri Maids does the rest. When I come home from a hard days work its nice to come home to a freshly cleaned house! Thanks Tri Maids!! read more

Tri Maids was awesome!! I needed a last minute cleaning of my house and they were very friendly and accommodating. They were very nice and asked what I wanted when they were cleaning. Their service was different than others in that they asked what specifically I wanted. Highly recommend the Tri Maids!! read more

This is my first time using them and surely will not be my last. With a family of 5 and lots of pets I never really have time to clean. The house is always a mess. A friend recommended them to me and I was left more than happy. They got everything I asked them to get. Looking forward to the next time they come!!! read more

Tri Maids is a great cleaning service. As someone who lives with 6 other people in one household, the house can get pretty dirty and help is always appreciated. The prices are affordable and service was great, will definitely use again! read more

I was in a hurry to get my college apartment cleaned before my landlord came for inspections and let's just say that a mess is downplaying how it looked . Tri Maids got me for a great price and they didn't lag like previous services I used, the place looked better than when I moved in after so now I can breath. Overall 5 stars from me. read more

Very unhappy with the office staff. Called to inquire about a good size scratch in my wood flooring and covered it up with a rug after first time cleaning and never received a call back. Bad customer service would not use them again. read more

I have used Tri Maids for close to 20 years for cleaning when I need it. The office staff is great in making appointments and every team I've had has done and excellent job. They often have to work around my sewing or craft projects, but always handle everything in a very professional manner. I love that they can clean my entire house in just an hour. Great to have them leaving me with a clean house two hours before my company arrives. I have always had consistent good service, and will continue to use Tri Maids for all my cleaning needs - including deep cleaning my stove. read more

I was just looking at Yelp to figure out Tri-Maids' web address and saw some negative reviews, so wanted to provide another data point. We used Tri-Maids for years and never had a problem. We don't use them now because we've got two kids about to start college and we're saving every penny. But I would have no concerns about recommending them. Our house was much cleaner with them than it is now, for sure :-). read more

Tri Maids Team 3 with their leader, Lupe, are amazing!! These ladies made my home look new again. Nothing was overlooked and they even cleaned areas that I hadn't mentioned. They worked great as a team, I even heard sounds of laughter evey now and then, and it was so nice to see people working well together. This was my first experience with Tri Maids and it won't be my last. They were prompt and I was charged the quoted hourly rate, which was a very fair price. I recommend Tri Maids highly! read more

I had a poor experience with them. I felt that they were very slow and accomplished very little with four people in a two hour period. Also, they were supposed to clean my oven, and microwave and this was not done. They cleaned my refrigerator very poorly. They only finished cleaning 75% of it and then left when their time was up. I would not recommend them or use them again. I feel they could have accomplished much more in the amount of time they had. read more

I'm not a regular customer and a bit of a slob but when I have Tri Maids over it's like a new house. The cleaning is amazing and I'm a bit embarrassed by the stuff they have to put away but I sure feel a lot better after they're done. They show up on time and have been always consistent over the years that I have used them. The staff has always been friendly and they are cheaper than any of the other maid services around. read more

fantastic business! the office is as helpful as you could ever imagine, and will work with you to resolve/ solve any concerns or questions you have(speak to shelly or pam). the service is great, and the girls really get the job done. if you have any specific thing you need done, or just need a quick cleaning, this is the place to go. give them a try, you wont regret it! read more