The manager and staff are great!…read more As a mom, there's nothing more comforting than seeing your child feel safe, supported, and celebrated--and that's exactly what we've found here. When we first started swim lessons, my kiddo was terrified of the water. I honestly wasn't sure how it would go. But thanks to the incredibly patient, kind, and skilled instructors, not only is my child no longer scared--they are absolutely thriving. What makes this place truly special is the family atmosphere. Everyone knows my kiddo by name, cheers them on, and makes them feel like they belong. It's not just swim lessons--it's a community that genuinely cares. We've gone from tears at the pool's edge to being asked daily if it's "swimming day" yet. I can't thank this team enough for helping my child grow in confidence and fall in love with swimming!

We had been bringing our sons here for about 5 years, since our oldest was 6 months. I feel like in…read morethe last year or two, it has started to go downhill from when we first started. Staff turnover seems much higher and the facility is in general disrepair. Things have been broken and aren't being fixed at all (lockers, lights, benches, swimsuit dryers, etc.). The staff and teachers have always been very friendly and great with our kids, but we are just not as happy as this place as we used to be. Ultimately we are trying somewhere else closer to home.

We have only one lesson under our belt, but I am finding British Swim School to be a positive…read moreexperience. Helpful information is available on the web, and phone advice and assistance with registration was very helpful. Voicemail message was returned promptly. Classes are held in local pools, we went to Georgious/Days Inn in Orland Hills. Signage for the school helped us locate the class, and a room was available for clothing change. Pool area was clean, with plenty of seating for parents/observers. Staff greeted us promptly, and demonstrated abundant patience and expertise with the kids during their class time. We look forward to the next lessons!

OmG theses guys are terrific, Alex and Zack were the best instructors in my opinion my daughter was…read more4 when she started and within two months she was going under the water by herself and counting to see how long she could hold her breath,they are very kid friendly.

In the year our kids were enrolled they learned absolutely nothing new. We switched to a new swim…read moreschool and they have already learned new skills and are being challenged in just a few weeks. They are already independently swimming! I also called and submitted forms to Aqua Tots to cancel our lessons and was assured they were unenrolled and today saw I am being billed yet again for lessons. Aqua Tots is ineffective and incompetent and I would not waste your money sending your kids here. Swim Advantage is MUCH better.

general manager is horrible said she did not care if kids drowned and also said that black kids are…read moreincapable of swimming. then tried to call police on me will update soon. Update- got a call from one of the managers calling me a bitch and multiple other cuss words do not take your kids here let me know if you want the video footage

My children have had a great experience with swim lessons at Superior Training. We had tried a…read morepark district years ago with my first, but we quickly realized how poor the level of interaction was with the instructors and the lack of progress being made.  We switched to Superior and have had a great experience since then (in fact, we just enrolled our third child). The ratio of instructor to child is excellent, allowing swimmers to become comfortable in the water and learn skills at a faster rate. I highly recommend Superior Training!

Locker room is very dirty . Way past needing a clean coat of paint too. Entrance, waiting area and…read morelocker room look run down and poorly maintained. Student lessons are done at the far opposite end of the pool where there's no way anyone can observe them. Drink vending machine was out of most items, including water, and soda purchased was HOT as if machine was heating contents instead of refrigerating. Staff was clueless. All adds up to poor management oversight.

Ive been coming to this gym for the last 9/10 years. If you are serious about working out I would…read moreabsolutely not recommend this gym. If you are in collage or over the age of 70, this place is for you. They haven't gotten any new weight machines in the last few years but want to up the price. You have kids working here, that are more worried about their friends than doing their job and keeping the place clean and weights away. Kids leave their weights on the machines all day, they like to play around with each other, whether it's running around or fake boxing, and good luck using a machine when there are 6 kids on it for 40 min. Moraine charges $60+ for old equipment and many random days they close the gym just because the collage is closed. Most Monday holidays they are closed along with days for "cleaning the gym" when they didn't do anything but re pave the parking lot. Beware of parking as well because they host random sports events and competitions, so you'll have to park far away. There are many gyms in the area and new ones being built that are half the price and you can get new equipment, better services and employees and management. If you are looking for an over priced gym and machines and cables being broken down for months before getting fixed, this crappy gym is for you! Listen to the other bad reviews because I PROMISE you, they are right.

Nice facility! Staff is friendly. Amenities like the steam room and towel service is a huge plus.read more

I would not not recommend this swim School to anyone. The…read morewater is loaded with chemicals. The staff/ management is rude and not attentive. All around horrible experience. Find a better, more caring establishment for your little love bugs.

So far love it here. Only two sessions and we are really happy. 1. Warm water! 2. Curriculum…read morechanges and activities are different within any given month (mini 2). 3. Staff is helpful and friendly.

My grandson has attended the school and until Tuesday have been pleased with progress and the…read morestaff. unfortunately Tuesday there was an incident with another student bloody nose. the child was allowed back into pool 4 times the child also bled on the pool deck. one staff member did spay and wipe the pool deck however the blood was already in the pool. removed my grandchild from pool and spoke to owner Rob who did not seem concerned so I have withdrawn from the school due to lack of concern over safety for the children by ownership I would be very concerned with lack of health concerns

Even one star feels generous. The StarBaby program DOES NOT teach children how to swim. If you want…read moreto know what kind of business this is, read the responses to reviews. Never accountable, its always someone else's fault. I waited a few months to leave this review, but I think prospective customers should be aware. I was told that my credit card would be billed only for four lessons, $120. I brought up my concerns of leaving my credit card on file, as we only wanted four lessons to start. I was told clearly I would only be charged for the four lessons. They continued charging me after the four lessons and would not refund us. They also charged my card for purchases not made by my family, and only when I brought printed out bank statements did they acknowledge their mistake. They blame customers very often and I have not seen any flexibility. Overall, the facility is constantly falling apart. Paint chipping from the walls left on the floor, used bandaids on the floor, hair clumps around the pool, constant slippery puddles, rusty water fountains and showers that don't work. They've cut every possible corner to save cents. During our four lessons the swimming pool area was over 100 degrees, the windows were fogged beyond view and the temperature change to the locker room was at least 50 degrees difference. The showers constantly shift from boiling to freezing, there are no water bottle refill stations (only water bottles for sale) and the changing area curtains do not properly close. I paid an obscene amount for private lessons for my autistic son and watched an untrained instructor wrestle with my son for twenty minutes. Not a single aquatic skill taught. We rearranged our schedules for makeup classes, not an easy task, only for them to be cancelled for pool cleaning. I understand accidents happen, but with such limited extra time they should give refunds or have some other policy in place. When I suggested this I was flatly told, "You agreed to the policy when you signed up". Overall, I would not recommend this swim school. They will try to squeeze every cent they can from customers, they are so rigid on the skills to keep your child in the same level for longer and there is never accountability for their mistakes. The StarBaby program does not teach your child how to swim. You can dunk them underwater, sing songs and back float in your bathtub for the same experience. We were there for a month and watched the prices increase constantly. I strongly believe the only reason they have such a high score of reviews is because they delete bad reviews!

Coach Luke and Coach Malik are fantastic! They have done a great job motivating and encouraging my…read morekids.

Went to check out Goldfish Naperville after receiving an email about their "FREE family-focused…read moreevent from 2-5 PM TODAY." We arrived at 4 PM with our baby, only to be told the pool was closing at 4:15 PM. That important detail was nowhere in the email. Apparently there were signs posted at the facility, but this was only our second time there, so that didn't help much. What made the experience worse was the cold, dismissive attitude from one of the front desk employees and the manager who wrote the email. There was little accountability and no real empathy for the effort it takes to time naps, feedings, and get a baby out the door for an event like this. Our daughter was so excited when we walked in and then promptly heartbroken as we walked back out. It's hard disappointing your kid, but it's even harder when it could've been avoided with clearer communication and a little compassion. Mistakes happen, but a sincere apology and some understanding would have gone a long way.

Don't sign that contract! They make it impossible to cancel, especially if you're from out of town…read more I forgot to cancel before I left town around this time last year, so I called to cancel and they told me I had to physically sign documents. Came from California to end this nonsense a year later, just to get told I can't cancel my membership because I owe $250 even though they've been charging me for the last year. Since November of 2024 they changed the charges to $45 and started charging me bi-weekly. So how do I owe $250?? The lady told me the charges never went through but the money was taken from my account. Then I was told my bill is with collections and I can pay half of it with them but it would still be with collections. What a mess! Build an at home gym for you and your friends! Avoid the headache

People be aware if you will sign up for membership in this club they will be charging you for the…read morerest of your life You cant cancel buy phone email or registered letter mailed nothing works they will be hunting you for the rest of your life for $25. The worse st experience