I want to take a moment to thank Roto Rooter for reaching out to me. I truly appreciate the…read morecustomer service and the time he took to try and ease my concerns. I want to clarify that in no way was I disappointed in Billy. He was professional, knowledgeable, and efficient. He was at my home within an hour of my phone call, thoroughly evaluated my situation, and with ease unclogged my drain. My issue was never with the service that Billy provided. My issue was and still remains an issue with standardized, blind pricing from Roto-Rooter and throughout the plumbing industry. While I understand, every situation is different and a true quote cannot be given until the issue is evaluated by a professional, the fact that Roto-Rooter uses standardized, flat rate pricing I believe that some sort of transparency could and should be made available during the initial phone call or even on their website. During our conversation I was informed that Roto Rooter uses a standard flat rate pricing system. I was also told that discussions about pricing occur almost on a daily basis with customers just as shocked as I was. I personally feel if this same issue is repeatedly raised that it seems like an opportunity for corporate leadership to improve transparency and set clearer expectations for the customers before the technician arrives. Especially since, as in my case many of us are calling in duress over an unexpected repair. I believe this would build consumer confidence, strengthen trust, and ultimately build customer loyalty. Once again. Thank you Billy for your service. Thank you to RR for taking the time to address my concerns. Now, it's time for corporate to incorporate a few changes of their own.

I had a main sewage drain blockage and decided to call Roto-Rooter, a company I could trust. Luck…read morefor me I was assigned Joe, one of the most professional service technicians I've ever had the pleasure to work with. He explained exactly what he planned to do and he got it done. No drama, just calm, reassuring professionalism. I felt I was working with someone who knew what they were doing and really had my best interest in mind. What really impressed me most is that he really loves his job and that is a very rare find these days. Joe is a true professional that I will ask for on any future plumbing projects. Oh, and no, I'm not related. Ask for him to oversee your next plumbing project and see for yourself, he's the real deal!! Charles Mayer

We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian graciously offered to reimburse me for a couple items that apparently were swept up in the…read moreremediation. The ground floor of the townhouse that incurred the backup is small (400sf) so there was not much space to move the contents out of the way. Ian also explained the insurance limitations for a level 3 backup when the homeowner insurance as written neglects to reference the HOA master policy. Overall EC Restoration works better with homeowners than the big national water remediators, which is why our adjuster uses this business. We are lucky to have them for this (hopefully) once in a lifetime event.

Let this be the last review you read! You are undoubtably looking for immediate support right now…read moreand need a company who will be able to respond promptly and professionally, take action immediately, and execute at the highest level -- that is Restoration 360. I was days away from having my first child when our 2,500 sqft basement flooded. The R360 team was able to immediately respond, put a plan into action, and start work all within the same day. Work was able to continue when my wife went into labor and when we arrived home from the hospital, everything was taken care of and in absolute perfect condition. The cleanup and drying equipment they use is state of the art and the care they provide for your house while conducting business is second to none... heavy duty flooring protection to move equipment through the house, corner protectors, raising up furniture on waterproof blocks to get them out of the water ASAP, etc. On top of the excellent service they provided for the core flooding issue, dealing with them was an absolute pleasure. They answered calls and texts, provided frequent updates, helped with insurance related questions and provided proper and detailed documentation for insurance and even interfaced with insurance directly when needed. This was a PAINLESS process for a pain in the *** issue and I can't thank Joe and the team enough! You will not regret picking up the phone now and calling R360 to get this process started.

I have learned that Restoration360 is the name of many companies nationwide. My review is for the…read moreone who identifies as based in Brightwaters, NY. If only we could give 0 stars in the review. The destruction that I was left with when I sought the repair of a clog in a second floor bathroom was epic. It took 8 days to find and remove the clog. Late or no shows was a common occurrence. I was never able to get a description of the problem, the scope of work to be done, not even an estimate. The rudeness and lack of information was a concern right from the beginning. They tore out a beautiful 100+year old oak and mahogany floor that was not even damaged. Throughout the process the company reps kept insisting that we do not discuss with our insurance company and now we know why. The job is inaccurately described. The work was not done and they demanded that the insurance company only deal with Restoration 360. We finally refused to allow them access and have had to hire other providers to finish the job. It is now 6 weeks later and still not finished.

I am writing to highly recommend the services of RMR(Reconstruction Mold Remediation). We recently…read morehired them(Wayne) to handle a significant mold remediation project at my home. His team demonstrated exceptional technical knowledge. They identified the source and gave us a detailed remediation plan with an excellent price. Throughout the process, they maintained strict containment protocols and used advanced HEPA filtration to ensure our safety. The project was completed on time. I have no reservations about recommending RMR. They are professional, thorough, and highly effective.

Wayne and his team are very knowledgeable in the mold remediation process and reasonable price. I…read moream very satisfied and strongly recommend his services

I needed the drywall replaced in my laundry room and Lou and his crew did an excellent job. They…read morewent beyond what needed to be done to fix the rotten wall, and the price was right. I would definitely call Quality First Restoration for my next project again and hope you will too.

I hired an insurance adjuster for an insurance claim for water damage to my house. They hired…read morequality first to come out and cut all the water damage out of my home and I was so happy with their work and how respectful of my home they were that I hired them to paint and patch and put my house back together instead of hiring different contractors to do different things and I am so disappointed with the job they did. They got paint on my kitchen sink, poured paint down the drain in the kitchen sink. My tub, sink and fixtures in the bathroom have paint specks that won't come out and my brand new oven has paint on it. They borrowed my hair blower and it has paint on it. They didn't prime me radiator covers before painting and the old paint is coming through. They also got paint on my coat that won't come out. DO NOT HIRE THEM TO DO ANYTHING BUT RIP THINGS APART BECAUSE HE DOES NOT HAVE ONE PROFESSIONAL PAINTER OR CARPENTER ON HIS TEAM!!! I could post more pictures but you get the idea. I do love the floor they put in the kitchen but they aren't worth the headache. Lou kept bragging about how much he spent on the paint and I kept reminding him that I paid for the paint and it doesn't matter if you get the best paint in the world if the people using it don't know how to paint.

From my frantic phone call to the final payment, this was an excellent experience (not the water…read moredamage, but getting it resolved). The team was extremely professional and mindful of my home. They took care of everything from drying out the carpet and insulation to preventing mold to restoring the room back to normal. I'm so happy I found them and I would highly recommend this company to anyone that has had water damage. Kudos to Elite for having such an amazing team on staff.

I called them because I had a complaint and a problem with mold and and I was scared to fall asleep…read moreat night because I didn't wanna die so I called at 12:00 when I first discovered it. the owner was very rude and nasty and when I called he kept ignoring me and being really ignorant when I was just trying to get mold removed. Also their website said they were open 24 hours, but when I called, he proceeded to yell at me for calling at 12:00 when I was just worried about my pet and me getting sick.

Jo and his team are so knowledgeable and turn a very traumatic time into something much more easier…read moreto deal with. They do the job right the first time and their craftsmanship is second to none.

From the owner: Philadelphia Disaster Restoration specializes in mold removal and remediation services. We offer…read moremold testing and 24/7 water damage restoration services. We are a family owned and operated company serving Philadelphia and the surrounding area for more than 20 years now.

We had a drainage blockage on a Sunday night. Jim came…read moreimmediately to assist us. Unfortunately the blockage was much more severe to be fixed that night but he came the next morning and after assessing the scope of the job, he scheduled it for the day after and his crew tackled and fixed the issue that involved a major digging and changing pipes in a day.

From the owner: Our expertise is mold remediation, working with individual homeowners as well as real estate…read morebrokers to ensure your property is completely rid of mold and safe to live in. We also make sure any mold growth will never return, having an incredible level of knowledge and experience dealing with this dire situation. Whether you're sure its mold or not, we are here to clean, treat, and remedy the entire area. We stand out from other companies, as we never jump to tear down walls and destroy any space -- we are careful with our approach and thorough with our remedy. We also offer the most straight forward and affordable pricing, as we pride ourselves on truly helping homeowners deal with mold. Contact today for a free quote, coming to you at your location.

They might be good at what they do but that's only while they're getting paid. The one dude in…read moreParkwood parks the truck and blocks the sidewalk from late afternoon until the next day. They obviously don't care about people in wheelchairs or someone pushing a stroller. Nope. This genius makes everyone walk out into the main road. I would NEVER use these clowns. No way. They 100% don't care about their neighbors.

From the owner: Disaster Solutions provides water damage restoration, fire and smoke damage restoration, mold…read moreremediation and storm damage restoration to PA, NJ, DE.

Do not conduct buisness with them. They overcharge for anything and everything and for things they…read moredidn't even do.

We had water damage in our basement due to a old hot water heater. They sent someone out right away…read moreand began working immediately. The Gentleman (Kevin) that came out was professional and FAST. They were very thorough finding all the damage done and took the time to show me and explain the damage. From the demo to the repairs, I have been nothing but impressed with the level of service provided. I would highly recommend these guys to anyone!