I was well pleased with the way the whole project was done. They removed the old structure in a…read moretimely fashion and ordered and installed the new quickly and cleaned up very well. I am very satisfied with the complete project, quality workmanship Cliff Maxfield

We bought Provia Windows and could not be happier. We started working with Mike and Nick. Both were…read moreexceptional at giving us a good overview of window options and did not apply any pressure. Once we made the decision for Provia, Jennifer, office manger, kept us informed as there was about a 3-month waiting period. She too was great to work with. The windows arrived and the install team was fantastic. Doug, Wayne, Wes and Rick were all very friendly, prompt, courteous, and did a quality install job. As they found problems, they went out of their way to fix them. In one case, the board under one of the large windows was completely rotten. They went to Lowes and fix the issue the very same day it was discovers. We definitely recommend Doug and the entire install team as well as Mike and Nick.

Very poor experience with Thermal Shield. We paid an $11,000 deposit 7 months ago. We signed a work…read moreorder to enclose our back porch. The work was to be completed by August 30, 2025. The work order was signed on April 10, 2025. We have no supplies or materials and only get contact from Gerald when we complain or question when the work will be done. Even then we only get vague excuses and promises. I notified Thermal Shield that the contract was expired and that I wanted a refund. I allowed 30 days for the refund. It is now November 2, 2025 and I have no refund and no communication from the company. We will be proceeding with legal action and notifying the Consumer Protection Agency of the Kentucky Attorney Generals Office. The work has not been started and now we read other negative reviews. Gary Patton, Huntington,WV

This company does not have a contractor license for the state of WV. It expired in June of 2020…read more The owner - Gerald DeLong - does not communicate with his customers in a timely fashion (if at all) and when he does, he gives every excuse imaginable for each delay. We ordered a whole house replacement of casement windows - we received 1/2 of them IN THE WRONG COLOR with very shoddy installation work and never received the rest of the order. Despite many, many attempts to renegotiate the timeline of delivery and installation, the project is still unfinished more than 16 months after signing the contract. Yes - a lawsuit has been filed. BUYER BEWARE!!

We have an awning that they installed 10 yrs. ago. It has been great and worked great until a new…read moreroof was put on. All we wanted was for a service person to come out and check it, and hopefully get it working again. My husband has called them numerous times but has not received a return call. We are not sure if they do not have a service department (they say they do), or what. Very, very disappointing.

I had Buschurs Home Improvement out to my home, the consultant arrived on time, and introduced…read morehimself. He then asked to look at the project I was interested in. He took my ideas, laid out multiple options, and provided me with 3 different quotes on the type of work I wanted to have done. I explained I had 2 other companies coming out and I would have an answer by the end of the week. He thanked me for the opportunity. The other 2 companies I had scheduled to come out didn't even bother to show for up our appointment. I called my sales consultant, David, on Sunday letting him know that I wanted to move forward with the project. I explained that I had a very busy week coming up and he offered to meet me that day, which was his day off, so that I didn't have to miss any time at work. The project was installed on time and I couldn't be happier with the quality of work! Buschurs Home Improvement Center went above and beyond my expectation for what this project could be.

Absolutely stellar! Very professional, friendly, patient and responsive. Did a fantastic job on our…read morebackyard renovation that included retaining walls and other hardscape, a new sod lawn, and more.Very hard working and always there first thing in the morning. Everything was done exactly as Nate said it would and met our expectations 110%. Highly recommended!

what a great company to work with in dealing with my hard scape opportunity! Nate and his team were…read moreunderstanding and so professional not only in their work ethic but got our vote for "best" dressed. Everyday, on time and brought all the equipment needed to complete the job. I would highly recommend Stepping Stone Creations to complete your hard scape plans. Thanks so much Nate for such a quality work.

No One Does It Better!!! Kristy is the hardest working lady anywhere. Her artistic impressions are…read moresecond to none

I had an appointment with this company at my home yesterday at 10 am. Got a call at 9:55 saying he…read morewas running late then a call in 30 minutes saying he couldn't make it. They rescheduled for 10 am this morning. I got a call at 9:30 saying he couldn't make it. Went to work late 2 days I a row for nothing. This is very poor considering it took weeks to even schedule it.

Jose is awesome! He's your one stop shop. We hired Jose to redo the drywall in our basement and he…read morewent above and beyond our expectations. Everything was blended well and can't even tell any work was done. He was on time and fair pricing. We will be hiring him to do some electrical work at our new place next. Definitely our go to guy.

Wow! If I could give 10 stars I would! Being new to Kentucky it has been a challenge to find a…read morecompany that could do what I needed and at a reasonable price. Whether you have lived here for years or new to the area, you can trust Jose and Amanda 100 percent! Look no further! It is such a relief for me to know I no longer have to shop around! Thanks so much guys! For those interested, I had weatherstripping replaced , put shelving up, caulking on a window! And I already have given this company a list of future projects from building cabinets, to in closing a covered patio to other smaller jobs! Customer for life!

Pablo's and his team are excellent. He is very responsive. He told me exactly what he could do, and…read morehe did it! His team repaired our sinking brick patio (cement), pruned bushes and trees, and mulched. We highly recommend Pablo's Hardscapes...they are now our landscape & brick/cement maintenance team!!

Pablo responded quickly and did a quality job. he brought equipment and a crew of six men.read more

We had our patio cover installed about five years ago and we love it. Dacraft completed the job in…read morea day and we're very friendly. We highly recommend this company.

There is a reason a company lasts over 60 years in business and has an A+ rating with the Better…read moreBusiness Business Bureau. I too dealt with one of the owners sons (Bill) and my experience was wonderful. He was very knowledgeable and helpful. I will definitely contact Dacraft in the future for any home improvement needs. I normally would use a site like this to complain about poor products or services but I believe Bill went the extra mile for me and deserved some acknowledgment for going above and beyond. Thank you Dacraft for a job well done. I originally wrote this review years ago after I got on yelp but it was flagged I recently got on yelp at the request of a friend and was going to write another review for them as I had additional work performed since. I noticed my post wasn't public and am of the opinion that this is quite fishy..

The windows aren't in yet, but so far it has been a five star experience all around. I worked with…read moreseveral other companies for estimates and HEGG surpassed them all in price, ease of doing business, and responsiveness. They are genuinely nice people as well. I am assuming they will stick the landing with the actual install too. They carry several top window brands and offer vinyl, fiberglass, and wood installations.

In a world where customer service and reliability has become awful, HEGG Windows shined. We had a…read morevery good experience. One of the owners came out to give us a quote and the customer service held throughout completion of removing 25+ windows and installing 20+ new ones. They weren't the cheapest option, but they were 30% less than the Pella quote. In the end, we were incredibly happy with HEGG and have recommended them to our friends who are looking for new windows.

Just want to leave a comment about the quick response and very professional manner of the gentleman…read more(William) who contacted me for a quote i requested. The response time was immediate and very polite and professional. I would highly recommend this company for all your lawn needs just on this accord as I am sure that their services they provide would be as professional. I have called many only to be promised someone would get back with me or they would send someone out, only to never show up. Very discouraging and very unprofessional. Again, I highly recommend contacting this company if you are on the look for lawncare services.

Very nice gentleman who was on time and assessed the situation. He provided an estimate that is…read morereasonable, but I am waiting on 2 more estimates. Since it is the holidays, it is hard to schedule the other 2, but I am working on it.