Austin wasted my time didn't really feel like my time was worth it had to tell him how to use his…read moreproduct very frustrating

From the minute I walked up to the counter the young man was beyond rude! Slamming my rotor around,…read morepissed off I asked to have it turned. I shop at O'Reilly for everything, this is the first time I've ever experienced someone so rude and annoyed by the fact that he had to help. I'm completely took back by the experience will never come back to this location!

Always great service, friendly and ready to help. They take the time to ensure they have the right…read morepart and don't just point you to some random isle. I appreciate the extra effort to ensure I get the right thing.

Kyle was amazing!! Our youth bus broke down so my whole youth sat in O'Reilly for 2 hours. Kyle was…read moresuper welcoming and kept us laughing the whole time. Overall Kyle turned this not so great experience into an awesome memory for all of us and in the mean time kept up with all his other customers.

Fast and friendly service! We came in with a check engine light on, and even though our problem had…read morenothing to do with an oil change, the tech checked the code for the light free of charge and explained what it meant. Would happily recommend this place for their great customer service.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Joplin.

Of I could give zero stars I would. Bought a brand new Jeep compass and with 2 days started having…read morecomputer issues, park brake would kick on randomly, heaters wouldn't work correctly, touch screen barely worked, just all kinds of things. Have taken it to them twice and all they did was reset the computer, which worked for a day or so, but didn't fix anything. Got very fed up and contacted Corporate, and they are pretty much the same, so now I know where Fletcher learned it from. Very irritating when you spend a lot of money to purchase a brand new vehicle and it doesn't work correctly and the dealership and Corporate do basically nothing to remedy their malfunctioning vehicle.

Two recent encounters with this dealership, both very frustrating…read more I have a 2019 Cherokee Latitude with 125,000 miles. Called for A/C service and was flatly told with no service history, they would not service it (at all). just spoke to the parts department - needed parts for above issue but was told by the Parts Representative that I needed parts that I absolutely did not need. I did try and explain but was cut short and was told that I was wrong without benefit of explanation. Unfortunately, this was first...and last interaction with Frank Fletcher in North Little Rock.

BEWARE! Chevy Colorado: GM officially released a service bulletin addressing the coolant leak at…read morethe upper radiator hose. It is a "known defect" rather than wear-and-tear. Landers, the Chevy dealership in Joplin, Mo., is aware of this problem, which bulletin PIT6494A documented. They did not stand behind their product but instead charged me over $500. I was disappointed that they did not stand behind their product!

This is the worst car buying experince AND service experience I have ever had. I have been treated…read morebetter by used car dealerships. We bought a used car. The front had a rattle but was told it was the road. NOPE it is the struts. We've had car less than 2 weeks. Took it in and was given a repair estimate for over $1,100 but they had to order the parts. Today we get a phone call stating the prices were misquoted for the parts and the bill would be a lot more, $500 more . I would not recommend this dealer to my worst enemy. Asked to sprak to Rob Whitaker, General Manager, and was told they did all they could and he wouldn't help me.

We have been buying our cars at Ropers Honda in Joplin Missouri for just over 25 years. We have…read morealways paid cash and have gotten a fair deal. Which is why we always used them. This time I went without my husband to purchase a new Honda Accord. I was ignored for over 30 minutes! When I finally went back in for a salesman he treated me like I was stupid. I told him exactly what we wanted and he again asked if my husband would be happy with the color? We finally sat down to talk money I was told there was no discount just because I could afford to pay cash. I left and we will NEVER buy from ROPER HONDA! NEVER AGAIN! Just because I am female I am not ignorant!!!!!!

I was from out of town and brought my car to this dealership. For some minor issues. Poor customer…read moreservice and no communication for 2.5 hours. I would not recommend this dealership.

Two week ago I had my 2009 Toyota Corollas engine replaced at Hatfield and it's been running great…read more If you're tired of dealing with repair places and dealers that give you the run-around on what may or may not be wrong with your car visit Hatfield and they'll give you a straight answer. If it doesn't need replacing they won't replace it. These days it's easy to look out what prices on what parts cost and Hatfield doesn't overcharge you like you expect at the dealer. On the repair I paid what I was quoted. No extra, oh we forgot to tell you that kind of stuff. They work on your car like you would if you knew what you were doing. Over the years I've gone to Pep Boys, Toyota and Chevy dealerships and other repair shops and I would trust Hatfield to work on both of my cars if they break down. The rest of the car works fine so there was no need to get a new/used car. Since the engine has been replaced it runs like new, gets 31.6 miles to the gallon and is back on the road 7 days a week. I also got a warranty on the engine 1 year or 12,000 miles both parts and labor included in the price. Was also provided a receipt that included that engine had been replaced with the mileage, and the mileage that the car had on it when it was replaced if and when I sell the car.

From the owner: Hatfield Performance and Repair is Joplin's best!…read more Service, maintenance and repair of your car, truck or light fleet using OEM and OES parts at less than parts store prices! Complete line of auto parts for the DIY'er. Sales and installation of high performance auto parts and accessories. Street, track and race parts for your high performance machine. We specialize in engine swaps and carb to fuel injection conversions, turbo and supercharger installations. Custom one-off parts and fabrication. We also have a complete line of mobile audio and video.