the facilities were good for waiting, but honestly I pretty much Exclusively drive Kenworth and…read morethis is the worst MHC experience I've ever had. sent my 26 t680 to the shop because the AC was going in and out I told them the compressor was making noise under the hood. they opted to change out the controller under the dash. a week later. No Air at all. back in the shop. currently diagnosed with a bad AC compressor at a loves because I was in the middle of nowhere now we are back at another KW dealer so they can finally swap it out. also in Joplin when my truck was done I was not notified I had to go to the counter and ask after seeing that it was in the parking lot. Just usually expect better from a dealer

Subject: Request for Assistance and Compensation - 2019 Kenworth Transmission Replacement &…read moreWarranty Concerns I am writing to formally express my concerns and request assistance regarding the purchase and condition of three Kenworth trucks my company acquired from MHC Joplin in October 2024. This letter outlines several unresolved issues we've encountered with the 2019 Kenworth ("Blue Truck") and seeks compensation for a significant financial burden we incurred after repeated assurances regarding support and warranty coverage. Background: In October 2024, I purchased three used Kenworth trucks through David Guilford. It was clearly communicated and mutually agreed upon that each unit would be financed under separate loans for flexibility in resale, based on past difficulties experienced with grouped loans. Additionally, I requested warranties on all trucks, as we were transitioning out of older Freightliner units with similar issues. The value of warranties and separate loans was thoroughly discussed and agreed upon with David prior to signing. Upon receiving the final paperwork from Paccar Financial, I noted that all trucks were combined into a single loan and no warranties were included. After expressing concern, David advised that correcting this would delay the process. Due to urgent operational needs, I reluctantly moved forward under the assurance that third-party warranties would be provided -- which were never properly fulfilled. Ongoing Issues: Upon delivery, the 2019 Kenworth (Blue Truck) was already in the shop for service in Joplin. My driver picked it up and within 200 miles, experienced ABS warning lights. We were advised to take it to our local shop. We spent $2,500 in labor costs alone to diagnose the issue. While ABS codes were reported, transmission error codes were also detected from the outset. Over the next 6 months, this truck experienced multiple failures and escalating maintenance costs, culminating in a complete transmission failure. We paid $22,000 for a replacement transmission. I reached out in June 2025 to request assistance, given the early detection of transmission-related issues and the fact that this failure occurred within a short period of ownership. Unfortunately, I was told that nothing could be done and was not referred to any higher representative. Additional Context: I later discovered that Paccar issued a transmission failure campaign, but only for larger corporate customers (e.g., Amazon, Schneider). Despite similar failures and known issues with these transmissions, smaller customers like us were not included. One of the 2020 Kenworth units also had a sensor failure, for which partial reimbursement was provided only after repeated follow-ups. Altogether, we have spent over $75,000 in repairs on these three trucks -- a burden that would have been avoidable with proper warranty support or transparency about existing known issues. Request: I am respectfully requesting partial reimbursement or assistance specifically for the $22,000 transmission replacement on the 2019 Kenworth. I believe this is a fair and justified request given: Transmission issues were documented shortly after purchase. A manufacturer campaign existed for similar failures, which we were excluded from. Assurances were made regarding warranty coverage that were never delivered. Our decision to proceed in good faith was based on urgent operational timelines and trust in your dealership's representation. We chose to work with MHC Kenworth and David based on a previously positive experience, and because of the urgency of our fleet needs. However, the financial and operational impact of these failures has been severe, and I feel it is only fair that your dealership and/or Paccar consider providing support. Please let me know the next steps toward resolving this matter. I am willing to discuss this further with the appropriate person or department, and would prefer to handle this amicably without further escalation. Thank you for your attention.

This place is a joke! We took our semi to habe a diagnostics ran on it. Waited 2 hours for them to…read moreplug it and they say they can no run it cause it's def delete. Go inside, come back say there is nothing they can do. Charge us $261 for diagnostic they didn't perform $50 environmental fee (they didn't removed any fluids) $15 for shop parts (didn't replace or work on anything) $50 misc. What a shit show place! Joplin really needs to find a diesel mechanic that isn't to chicken shit to work on def delete trucks! I know you're not supposed to have them but people do and they will pay to have them worked on!

We have been in three times since they opened. I have to admit I was a sceptic about a bust…read moremoving in to Joplins only convention center. But I also knew most of the time it sat empty unused and a burden on taxpayers. We are surrounded by RV dealers, did we really need another? Apparently yes we did! The staff is professional and seem to knowledgeable and are helpful not pushy. Buying an RV is a big decision, it takes time and if you're doing it wisely lots of evaluations and inspections to ensure a smart purchase. They seem to get this and are patient and supportive about the process of making a decision. They also do upgrades and service on site which is important to me. As people learn more about the dealership and the area behind Sam's continue to grow I think this will be a positive addition to the area. And this also helps the competition stay competitive and keep their service high to compete. That's good for everyone.

In response to your evaluation; they showed me what they used and it was JD Powers Low retail which…read moreif you click the information icon, it says that "should not be used as a trade in value". Your personnel also had not added options that came with my unit. So your "business" is using an online tool that says is "not for trade in values" and not including options to evaluate a trade in. If you do add in the options JD powers says not enough data on units sold to evaluate. If they would have taken the time to search online what units like this are going for, you would see that their quote was not reflective of the current market. I would say give me another quote but I do not have confidence in how you conduct the most simple business tasks you are supposed to do. I would love to see that evaluation and compare it what JD Powers shows on my screen right now now of 30100 and that is without my options that came with the unit. I pointed this out to Ian and he agreed that your evaluation did not include options. Also if there is not enough data according to JD Powers how do you evaluate it and why didn't you do this instead of just saying " oh it only about a thousand with your options" which was the dismissive tesponse I got every time I pointed out things.

Rush? Not likely! Have 6-days wrapped up in an oil change on a 2018 F-150, and had to take it…read moreback due to a leak after they changed the oil. When I took it back I made an appointment a week before hand, and emphasized that NEEDED the truck the next day. NOPE! Worse, their attitude was very much Take it or Leave it, Not My Problem. No call. Supposed to pick up at 7am when they open, but they don't show up until at least 7:20am. AVOID.

From the owner: Rush Truck Centers - Springfield, MO is a medium- and heavy-duty commercial truck dealer in…read moreSpringfield, Missouri, selling new and used International and Isuzu trucks. This location provides parts and service solutions for all makes and models of commercial trucks, as well as mobile service and same-day Xpress Service repair estimates and preventive maintenance. And all Rush Truck Centers locations offer customizable Maintenance Plans to help you manage the ongoing expense of maintaining your vehicles. Rush Truck Leasing - Springfield Idealease, also housed at this location, offers Idealease commercial truck rental and leasing options.

Mobile tech Corey was outstanding. He diagnosed the problem and got us up, and back running in 20…read moreminutes. As a kicker he told us that my prized APU needed servicing. Thanks Corey you are the best from Burgundy Peterbilt.

We purchased a truck was on the road one day and the motor started knocking try to get a hold of…read morethem and they refused to fix it even called their headquarters and they still wouldn't fix it my son got out of the military from the Navy disabled veteran and that's the welcome MHC gave him