Had some concrete repaired around our home, and Craig, Jabari, and Fred were all very professional and friendly, and the work looks great. I would definitely recommend them. read more

**1 star -- Do not hire this company.** I hired AquaGuard to fix basement flooding. A salesperson came out, assessed the situation, and confidently told me a sump pump and drainage system would solve my problem. I signed the contract and made my first payment on 6/25/2026. The installation was done on 7/14/2026. The very next day, my basement flooded -- the exact same way it did before the install. Nothing changed. I paid over $6,000 for a system that did absolutely nothing to fix the issue it was sold to fix. On top of that, the sump pump is defective. It beeps every time it rains. A technician who eventually came out confirmed two things: (1) the sump pump did not fix my flooding problem, and (2) the beeping is not normal behavior -- it indicates a faulty pump. That was three weeks ago. No one has come to replace or repair the defective pump. My basement still floods as if nothing was ever installed. Getting anyone on the phone is a nightmare. It took 5-6 voicemails and multiple escalations just to get a technician scheduled, and even then it was 2-3 weeks out. No one from the company has taken ownership of the mistake, offered any restitution, or proposed a path forward. Every interaction has been dismissive and painful. I spent over $6,000 on a solution that doesn't work, installed by a company that won't return my calls. Stay away! read more

Follow through was terrible, just unreliable. They came out gave me a quote I said Okay let's do this, I'm still waiting. With this kind of service before Aqua Guard starts the job, I must say no THANKS! read more

The one star is for the sales person. Everything was explained and all questions were answered. She even tried to help after everything went south. I scheduled my repair date six weeks out from the day I met with my sales person. A few days before the scheduled repair was to take place I received a text saying it was moved. I called to say this was not convenient for me and I had scheduled those particular days for a reason. Sara was very rude and basically said tough. They had already scheduled a larger more important job for my original date and they had not gotten my permits back yet. The new date for repairs arrived. No one showed up. I called and they said my permits hadn't come back and they moved my job yet again. No one bothered to let me know that. I called my city permits office. AquaGuard had not even applied for my permits until the day of my first appointment. This process usually takes around two weeks, but my city said they would rush them through after I told her what was happening. I called AquaGuard out on this and said that I had gotten the permits they needed. I spoke with Mike Shannon, district manager, and told him I thought he should refund all or at least part of the nearly $1,000 I paid for permits and filing since they were not done when they should have been. He said that they filed them and now had them so no he would not refund any money. The crew finally showed up and were dropped off. Their supervisor left them until well after 6:00 that evening. They had no transportation and had no food that entire day. I found this out the next morning when they arrived to finish the job. I sent my husband to get them lunch that day. They missed the inspection and that was delayed until the third day. The hole they dug could not be filled in until after the inspection. They said they would come back in the afternoon the fill them in. On day five they came back and filled them in. The cracks are larger than before they started. I will see if the repairs they made will hold. Only time will tell. read more

Tim and Damion did a great job leveling our pool deck and adjacent sidewalk. They arrived on time, were very professional, and sought our feedback before completing the job. We would definitely recommend them to others. read more

had them come out to evaluate our crawl space which had some signs of water on the outer crawlspace wall. we made some improvements just a few weeks prior but wanted to make sure everything is good. we are on top of a hill, so we don't have a sitting water issue. we had a surface water wasnt being redirected quickly enough issue. red flag #1: when I schedul the call, they say "we need to make sure you have 90 minutes to sit with the inspector " and as a sales person myself, my alarm bells started going off. sounds like a time share meeting. red flag #2: saying we need a drain around the perimiter of the crawlspace because water is seeping up. remember, we are on a hill. my background is ecology andI ask him how a drain is going to help if water is using capillary action to soak up into the crawlspace? could not say and skirted the question. that's no free water, that is water bound in the soil and salts. a drain wouldn't do anything. red flag #3: they show fear based inflammatory videos about how crawlspace are bad and harmful and something to mitigate. an animated bacteria and moldspore seeping through the floor boards to a living area with a baby in the background?? that's manipulative. red flag #4: same day discounts. quoted a crazy cost ($40k) and said he can discount it 10% if I buy today. thats a scam. read more

Aqua Guard Field Inspector Manager Mr. Taylor Swift came out to our home on February 2,2026 for our annual Inspection in which , he did a great job! servicing our pumps , Electrical wiring , plumbing , and complete setup! He also found other structural issues below our Kitchen foundation that needed support and mechanical corrections and pump battery backups just in case of power failures! and a situation where an Aqua Grate would support a back-door step-over pathway. Mr Taylor Swift was calm , cool , and collective! read more

Service went very well, Team did a great job on my On time Service and explain the work, provided follow up and review of Service completed read more

Darrius was an absolute pleasure to work with!! He was organized, thoughtful, thorough, and very knowledgeable. He called prior to arriving so we knew when he'd get there, he was so kind and personable, and took the time to educate us on the crawl space & our best next steps to correct the issues at hand. I cannot express enough, just how much we enjoyed having him as our inspector and now project manager!! Professionals like Darrius are far and few between. Get this man a raise! :) read more

Here's a shocker - after you spend your initial 10,000., they do routine maintenance for you @ 250.00 a visit! Gag me with a Spoon!

We chose AquaGuard, the company, for its stellar reputation; that goes without saying. I chose this post job review with the highest recommendation not on company reputation, but because of the two great professionals who did the job and proved beyond doubt that the company is worthy of its reputation. Reputation does not stand on its own, employees are the face and hands of the company and in our case Craig Deam and Damian went above and beyond what Donna and I expected. We simply cannot express how exceptional Craig and Damien were from the moment they stepped foot on our property until they left. (In the winter darkness). On arrival, Craig reviewed the job with D and I, so all expectations were mutually understood and then he and Damien dug in and tirelessly did the job stopping only when I visited to ask if they needed anything. With a smile both said: 'No sir, we're good' and continued doing the job. I'm not sure of anyone reading this review, but I for one am darned impressed with the fascinating process, Craig's clear explanation of the how's and why's and their use of fairly sophisticated instrumentation to assure perfection. Cool, cool tools as used by pros. I am a firm believer in life balance. If a job is not up to promises and expectations, I write a fair, if not rugged, review. If, on the other hand, the job is done well, right and to mutual expectations, I'll write a similar review with honest praise. I'm going with a right on and high five on this one. Craig and Damien are clearly an asset for the company and I hope are recognized for the kind and precise professionals they are. read more

Aquaguard did an amazing job waterproofing the crawl space! Shaquan, Devonte & Arthur were extremely professional. Their outstanding customer service was noted & will be shared to anyone that will listen. read more

Zach, Darius, and Simeon knocked it out of the park. Very pleased and would use them again.

I used Aqua Guard to level my parking pad at my home. Really great service all around! Justin and Damian were great Installers/Technicians, they explained the process throughly and answered any questions I had. read more

The service team of Mike S and Kiwadi A did a great job on our driveway. We have record heat, but yet they made sure to compete all the work promised and even went above and beyond. they cleaned up the site following their work and the communication throughout the day was excellent. I would highly recommend giving AquaGuard a call if you need basement or driveway repair. read more

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Shaquan, Brock, Mario did a great job today with a water proofing system. They answered all of my questions and made me feel very comfortable to ask even more. Thank you. read more

D.Grier and Cordero did a great job with my waterproofing system. They explained everything to me very clearly and made me feel comfortable. Also, answered every question I had. Would recommend! read more

My walkway was uneven, and I had tripped a few times. Mike K. and Ray D. did an awesome job stabilizing it. My uneven walkway became even again. I am thrilled. Mike shared tips to keep the walkway stable and looking great! read more

From the beginning, nothing has gone right. Basic sales materials were not provided. Scheduling was not honored, as requested. They rush to close the deal, then did not explain the progress. Very poor customer service and solutions, promises made but not carried through. read more

Mason, Kobe & Chris came out and did a knockout job! They were thorough, professional & courteous. Would definitely recommend them and Aquaguard for a complete solution for any crawlspace repair or encapsulation. Job well done! read more